RESOLVED: Onlywin casino My winning is not received

Hello. As I can see hier in jswqzs.com platform that onlywin casino has not published and I can't complain on this casino 

I need some help.  Since one week I have four unfinished bets from live casino games evolution and pragmatic providers 

The onlywin casino don't want pay my winning which was excepted they delayed my winning and every day I received the same message from live chat customer service that we are waiting for response from gaming providers. The evolution gaming provider has already confirmed that we have passed all results to your casino customer support service and you should contact the customer service of casino when I contact my casino customer service they are saying we have not received yet the answer.  I am really confused and don't khow where is my winning.  I am asking from jswqzs.com complain team helping me please about this case 

Thank you

Beste regards 

Wali19

Hello Wali19,

Please send us your casino username via private message so we can contact the casino rep and check this matter.

Thank you.

Hello. Jovana

Thank you reviewing my case I sent it my username in private message 

Beste regards 

Wali19

Waiting to get ur winnings is so frustrating and deflating.  Especially when the casinos customer service is"lacking".  

It's wonderful to have lcb on our side .  

Thank you for providing your casino credentials Wali19. We've contacted the casino rep and will let you know as soon as we receive a response from them.

Yes correct.  I am happy to have jswqzs.com thank you jswqzs.com 

Beste regards 

Wali19

Updates 

Hello, JovanaV

I have received my two bets winning on monopoly live casino game, the issues of twoo bets on sneak&leader  had not received 

Beste regards 

Wali19 

Updates 

Hello, JovanaV

I have received my two bets winning on monopoly live casino game, the issues of twoo bets on sneak&leader  had not received 

Beste regards 

Wali19 

Hello.  I have also new issue I deposit 1500 euro via bank transfer on this casino which is not approved to my casino account 

Hello Wali19,

Any updates on your deposit? We've contacted the casino rep and referred them to your post.

Thank you for your patience.

Hello. 

Yes I received my deposit but I deposit today 2k which has the same issue buy its not issue on casino its one payment provider which is using regular sepa which is taking from 2-3 dayes to be processed, and the unfinished bets is still not resolved 

Beste regards 

Wali19

Hello Wali19,

We've contacted the casino rep and referred them to your post. Please keep an eye on this thread for further updates.

Hello.  The issue is resolved thank you for helping me about this issue 

Beste regards 

Wali19 

Great news, Wali19! Thank you for letting us know. 

We will now mark this complaint as resolved.

Hello. Lcb.org

I have really big issue with on this casino, after depositing more than 150k on this casino, today on Monday they have closed my account with 60k in my my account balance, I aksed the reason, they are saying we need certain documents about your funds and salary, I told them my account is fully verified I have also withdrawal few times without any problems and now asking me that type of documents which is not allowed to share with third party, I am gambling since 6 years no casino has asking me this type of documents, when you open account in casino the terms and conditions of verification is that you send them the ID documents, bank cards and proof of address, I send them all this documents from first day of reopening my account which was accepted, and now I asked them , I want to withdrawal my money from my account and not playing on this casino anymore, but they refused my request and trying to scaam me in any way ,

So please help me about this issue Lcb.org, remainder that my another issue which took more than twoo weeks I still not resolved

Beste regards

Wali19

Hello Wali19,

Thank you for bringing this to our attention. We will contact them and inquire about this matter. Keep you posted.

Hello.  Jovana 

This issues is important more than any others they asking source of Payment which I have never seen befor that other casino has asking me this type of documents,  I want to withdrawal my winning,  my account is fully verified I have withdrawal few times without any issue and they saw that in my account is big amount and I have changed my mind and withdrawal all my money they have closed my account,  according the terms and conditions my account is fully verified for withdrawal and deposit,  I respect the terms and conditions of gambling but some casino they don't care about this terms and conditions,  this casino has curaçao license which is full of issues if I didn't received my money I wil take action against the curaçao license 

Dear Lcb.org Team,

Thank you for your cooperation in this case.We would like to inform you that this player was blocked from our side by request from the AML team of our payment provider (mentioned as Swiss Financial Institution).

The provider requested to make the checks of deposited funds by the client and complete full KYC verification. In addition to the documents confirming the identity, the provider asked to provide the document which confirms the origin of funds the client deposited from 01.10.2024 to 28.10.2024 (Source of wealth).

At the moment, the client has not provided us with any document certifying the origin of the entire amount of deposits. We are still waiting for the documents from the player covering the abovementioned dates. The provider, on its part, has started checking the origin of these funds, and we, as a casino, are waiting for the result of this check.

Thank you for your understanding in this matter.

Kind regards,

OnlyWin team.