CLOSED [due to inactivity of submitter]: mandarinpalace

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Last post made 7 years ago by zuga
alattinakba
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  • alattinakba
  • Turkey Newbie 3
  • last active 5 years ago

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  • alattinakba
    • Started by
    • alattinakba
    • at May 21, 17, 03:50:02 PM
    • Turkey Newbie 3
    • last active 5 years ago

    [![image](https://i.hizliresim.com/aLkyb4.png)](https://hizliresim.com/aLkyb4)

  • alattinakba
    • Replied by
    • alattinakba
    • at May 21, 17, 03:55:53 PM
    • Turkey Newbie 3
    • last active 5 years ago

  • MelissaN
    • Replied by
    • MelissaN
    • at May 23, 17, 05:00:57 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi alattinakba,

    We've notified the casino rep. Could you please provide me with your casino username?

    Thanks

  • GenChat
    • Replied by
    • GenChat
    • at May 23, 17, 08:21:47 AM
    • South Africa Casino Rep 21
    • last active 6 years ago

    Thanks for this post from:

    Dear Alattinakba and LCB,

    Thank you for your post.

    Unfortunately I am unable to clearly view the chat transcript you posted. I would however like the opportunity to investigate and understand exactly what happened and what your concerns are.

    Please could you provide me with your email address you use at the Casino as that will allow me to view the chat properly and your account. I’ll ensure that you receive a full response and resolution.

    Thank you for your assistance in this regard.

    Yours faithfully

    James Matthews
    Genesys Club – Senior Host
    www.genesysclub.com

  • zuga
    • Replied by
    • zuga
    • at May 29, 17, 05:18:35 AM
    • Yugoslavia Admin 8368
    • last active 13 hours ago

    @alattinakba it is your responsibility to follow up on your complaint and give us updates.

    If we dont hear back from you in the next couple of days , this complaint will be closed.

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