bitstarz wrote:
Hi there,
I can only speak on behalf of BitStarz, and I think it would be beneficial for us all if you would provide some additional information as your allegations are quite heavy. I'm a firm believer that extraordinary claims require extraordinary evidence and I'm happy to discuss any potential case with BitStarz.
As the previous person mentioned, casinos offering bonuses is nothing out of the ordinary. The same way your local grocery or clothing store has discounts, casinos offer value to their players.
As an adult, you have the freedom to pick any of those stores, or refuse to go there altogether, but we're talking about grown-ups making conscious decisions. I can only speak for myself when I say that I do not wish to have a nanny-state where others dictate what I do for my own money, and wish that there was more emphasis on personal responsibility and accountabillity these days, but that's just me.
As for not paying out players when they win big, I'd like to inform you that we just last week had a player winning 1.3 million euros and was paid out the same day as BitStarz does not have any limit for withdrawals, and we process cashouts on an average of 10 minutes. I'd like to see even a bank giving you 1.3 million euros at the same speed.
If it's the case where you actually have a concrete case you want to discuss, I'm right here to shine some light on the situation, but just putting forward very aggressive and large claims without providing any additional evidence to support it, is not doing anybody any good.
Warm regards,
Olle
Typical sophist response by Direx representatives.
Your analogy is garbage. The casino offers promos, accepts deposits, then cancels winnings saying the player is a bonus abuser because they accepted the bonus offers that they themselves offered.
Does your grocery store do this? Does your credit card company do this? Do they offer promotions, accept payment, and then unilaterally cancel winnings/benefits/prizes? The manager and CEO of such a company would be sued out of business.
As previously stated, the problem is offering bonuses, taking money from players, and failing to pay wins.
Yes, you pay out some big wins and you make sure to not pay out others to maintain your edge over honest casinos. This is obvious. A casino can choose to selectively not pay out 5% of its debts which makes all the difference in term of profit/loss. If your position in management is high enough, you know what I am referring to. A business is required to pay 100% of its debts, not 95%.
Based on your handling of other complaints, I am pretty sure you cannot arbitrate fairly on anything. We already have several complaints for our action against Direx including some against your own brand.
My own personal complaint has been submitted to the Curacao commission even though I think they will not do anything hence this thread. It's not with your brand but you are all owned by DIREX. Simply put, I was offered promos by megawins casino, I deposited, played and won. The casino did not pay saying I was a bonus abuser because I play with bonuses. Nothing in their terms (which have serious legal problems by the way (non-enforceable contracts) and will be challenged) disallow me from receiving bonuses. No terms were even cited.
Simple Question: Do you agree that if a casino offers a promotion to a player and the player takes part in it and wins, the casino has a debt to the player and the players must be be paid as long as he as complied with the terms of the promotion? If the casino cannot pay, they should be liquidated, according to bankruptcy law, and their creditors be made whole.
I am absolutely doing people good:
1) Our action is warning players not to play at any of your brands.
2) Our action is strengthening our case and adding to our list players who were cheated out of winnings and have a chance to recover them.
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