This is my hubby's acct here but I'm his wife asking for help. I'm fond out the hard way Grand Rush casino is no different than any of the other scam casinos, I'm surprised they haven't been blacklisted yet. They put every possible barrier up to prevent withdrawal, even using tactics like lying and attempting to frustrate you enough that you quit fighting for what is yours. For ease, ill just put everything in an easy to understand order.
1. I accept a $10 bday bonus with a 50x playthrough
2. I proceed to wager $557 over the next 24 hours
3. After completing my playthrough requirements I had a balance of $476 so I put in a $450 withdrawal request
4. I do the kyc verification and I understand it's going to require 48 hours and I am also prepared for the additional 48 hours for them to put the Bitcoin in the wallet. This was at 12:34pm on Sat. 3-16.
5. After the withdrawal request I turn the $26 remainder and turn it into $800 and then proceed to lose it and the loyalty bonuses I converted my loyalty points in for. These bonuses have a 50x p.t. also. Not an issue since I immediately go broke after each.
6. On Monday 3-18 at 6:34 a.m. they rejected my withdrawal and put the original bonus amount back on my acct and try forcing me to "redo" $483 of playthrough stating that I only played $16.80 of the $500 p.t.
7. I then contact "customer support" to show them the error. 4 hours later they finally see the mistake and tell me they have to put my account back in front of the people that just cheated me and so I end up totaling up the total amount I wagered on each game thru the account history. From the time I accepted the bonus until I requested the withdrawal (minus free spins) was $557.90. I wagered $118.4 just on the first game I played.
P.S. please keep in mind I have screenshots of my gaming history/all convos/all wagers,deposits, bonuses and requests. My husband swears by this website, stating that if I am in the right and I can show that I'm in the right that there may be some help for me. This is not a brand new casino to me I have made multiple deposits but this is my first withdrawal attempt. If there is anyone out there that can help me I'll be more than happy to provide all my evidence. I am completely flabbergasted because when they couldn't find a reason to disqualify my withdrawal then they just flat out lied. My username is lor****
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