RESOLVED: Cyberbingo hasn't paid me my wire transfer

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Last post made 6 months ago by MelissaN
marielitalinda34

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  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 17, 24, 07:23:36 PM
    • United States Sr. Newbie 39
    • last active 6 months ago

    17 april 24

    Nothing thankyou 

    This is an updated. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 18, 24, 02:05:28 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    marielitalinda34 wrote:

    17 april 24

    Nothing thankyou 

    This is an updated. 

    Thank you for letting us know. We'll reach the casino rep again. 

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 18, 24, 01:08:27 PM
    • United States Sr. Newbie 39
    • last active 6 months ago

    Thanks for this post from:

    April 18 updated  nothing receive it yet

    Thankyou guys

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 18, 24, 03:17:05 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    marielitalinda34 wrote:

    April 18 updated  nothing receive it yet

    Thankyou guys

    Unfortunately, we still haven't got a feedback from them. Hope we'll get the update by tomorrow. Have you contacted their live support about it? Maybe they can check the status of your withdrawal too. 

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 18, 24, 09:38:56 PM
    • United States Sr. Newbie 39
    • last active 6 months ago

    Thanks for this post from:

    I tried to speak with them with the chat but they said only accounting can manage the withdraw and i must to sent them an email, we will see tomorrow friday 19 i ll keep you update it thankyou guys 

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 19, 24, 01:25:34 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Thanks for the update. We'll try to find something out today.

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 19, 24, 07:21:02 AM
    • United States Sr. Newbie 39
    • last active 6 months ago

    Thanks for this post from:

    I dont know what i think i received this emailHi Mariela,

    Hope this email finds you well.

    As we have mentioned before, we are currently experiencing some delays on payout process.

    Just wanted to reassure that we are working on this glitch hoping that it won’t happen again in the future.

    We hope you can accept our sincere apologies.

    Should you require any further assistance, please do not hesitate to contact us back.

    Kind regards,

    CyberBingo.com

    Accounting

    They said one thing to you and i receive this

    Thankyou guys

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 19, 24, 07:33:59 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for sharing this info with us. We sent this to the casino rep. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 19, 24, 07:51:14 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    We just chatted with the casino rep and she got the same info as you did from their finance team. The payment will be processed next week. Let's hope it will be the next week. 

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 19, 24, 09:42:44 AM
    • United States Sr. Newbie 39
    • last active 6 months ago

    Thanks for this post from:

    Thankyou for your help amazing team thankyou again

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 22, 24, 04:32:50 AM
    • United States Sr. Newbie 39
    • last active 6 months ago

    Thanks for this post from:

    Update 22 april 24

    Nothing

    Thankyou 

     

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 22, 24, 05:00:58 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    marielitalinda34 wrote:

    Update 22 april 24

    Nothing

    Thankyou 

     

    We'll check the progress with the casino rep. As per their words it should be this week. Hope it will be finilized this week. 

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 22, 24, 08:41:21 AM
    • United States Sr. Newbie 39
    • last active 6 months ago

    Thanks for this post from:

    Hi Mariela,

     
     
     
    Hope you are well.
     
     
     
    As you maybe be aware, we send payments through a 3rd party processor. Once we send them, we change your status from pending to approved. Unfortunately, we do not have any control after we send payments to them: so, until when they do not send us an update.
     
     
     
    We are very sorry that this happened, we are doing our utmost to ensure that you receive your payout as soon as possible.
     
     
     
    Should you require any further assistance, please do not hesitate to contact us back.
     
     
     
    Kind regards,
     
    CyberBingo.com
     
    Accounting
     
    Mostrar texto citado
    I send you a private mensage to you and this is an  email that they send me
  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 22, 24, 02:24:59 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thank you for letting us know. Now you have to wait for the winnings to hit your account. I hope it will be soon. Please keep us posted. 

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 23, 24, 09:47:48 AM
    • United States Sr. Newbie 39
    • last active 6 months ago

    Thanks for this post from:

    23 april this is an updated 

    Nothing

    Thankyou guys

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 24, 24, 05:58:27 AM
    • United States Sr. Newbie 39
    • last active 6 months ago

    April 24

    Nothing

    Thankyou guys

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 24, 24, 06:24:10 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    marielitalinda34 wrote:

    April 24

    Nothing

    Thankyou guys

    Thank you for the update. We'll check with the casino rep but I doubt they have any info about the withdrawal. Please keep us posted. 

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 25, 24, 07:01:40 AM
    • United States Sr. Newbie 39
    • last active 6 months ago

    April 25

    Nothing

    Thankyou guys

     

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 25, 24, 07:28:47 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    marielitalinda34 wrote:

    April 25

    Nothing

    Thankyou guys

     

    The casino rep still haven't got any update from their finance team. Hope it will be sorted soon.

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 25, 24, 02:05:16 PM
    • United States Sr. Newbie 39
    • last active 6 months ago

    Thanks for this post from:

    That's what I don't understand, the lack of communication, the inconsistency and the incompetence in the same department. I'm upset. How is this possible? In short, what I want and need is my money for Cyberbingo to take matters into its own hands once and for all, this is never ending. I call the attention of  the representative so that he can show himself  represenrating the website here and now.

    Thankyou guys

     

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 29, 24, 07:22:23 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi marielitalinda34, 

    We just got the info from the casino rep that you received your payment on Friday 26 Apr. Could you please confirm that so we can close this complaint? 

  • marielitalinda34
    • Replied by
    • marielitalinda34
    • at Apr 29, 24, 10:17:40 AM
    • United States Sr. Newbie 39
    • last active 6 months ago

    Thanks for this post from:

    No i didnt receive it that day it was today 5 minutes ago i received the pay by fedex a check 

    Thankyou guys for allowme to say and demand my rights here and being close for 2 months paired with me  thankyou guys you can close the complaint

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 29, 24, 04:22:42 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Glad it has been sorted and you received your winnings. We'll mark this case as Resolved. 

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