RESOLVED: Cyberbingo hasn't paid me my wire transfer

Hello, Cyberbingo has not paid me my wire transfer, they had already approved my withdraw on 03/01/2024 , I attached the first email where it says that they approved the withdraw, the second email that i received from them, which one said they had a problem with the processor for the wire transfer, they told me that i have to wait, but then I saw that there were many complaints with payment issues and some screenshots of the same and i'm worried, I need my payment of $2026 usd in my verified account, i haven't received any answer, I need you to please do something for me so that I can get my well-deserved earnings, I am available 24 hours a day, i have the same e-mail that i registered on cyberbingo, send me the next step on how I can get my problem solved or how do i sent any information that you need.

Mariela Patricia Palacios.

Hello marielitalinda34,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello marielitalinda34,

We will mark this complaint as Resolved, as we saw in the message you sent us via PM that the casino will issue your winnings.

Please get back to us when you receive your winnings with an update.

Also, if their time period they have mentioned passes, contact us again, and we will Reopen the complaint.

Well they said if i dont receive by monday they will give me another method of pay i will reach you if i dont receive my pay thankyou we will in touch for a good or bad news

Hello marielitalinda34,

We will reach out to the casino again and Reopen the complaint.

Keep you posted.

Wow, what a bad experience, I have sent two emails without a response and nothing reflected the money in my account. I paid 65 dollars for the processing of that wire transfer that was deducted from my earnings.please help me with this we will in touch if somenthing change thankyou

Hello marielitalinda34,

We have reached out to the casino again regarding your case, we are working on it.

Keep you posted.

Hello marielitalinda34,

The casino representative responded to us, stating that today is a public holiday in Malta, hence the accounting team is not working. They will give me an update on your situation tomorrow.

Keep you posted.

Hello marielitalinda34,

We have sent the reminder again.

Hello marielitalinda34,

The casino got back to us, stating they would issue your payment on Monday.

Update us when you receive the payment please.

Thanks.

Ok they gave other option criptocoins for fast action but nothing 22 days waiting ill in touch for updated Now are 2000 dollars thanks

Hello marielitalinda34,

Thanks for the update.

We hope you will enjoy your winnings tomorrow.

Keep us posted.

Ill do thankyou

Hello marielitalinda34,

Any updates?

Unfortunately nothing has been received in 24 days of this already.

Hello marielitalinda34,

The casino rep got to us and informed us that the finance team will issue your payment by the end of this week.

Keep us posted.

Hope you will get your winnings sooner.

Regards,

Thankyou for your support 

I will do 

Hello marielitalinda34,

Any updates?

Nothing ididnt receive it i can show you proff i dont know why they said somenthing when its not true i so upsept thankyou for your support

Hello marielitalinda34,

Thanks for the update. We will check. We hope you will receive your winnings soon.

Nothing 28 days approve 28 days ago

Thankyou for your support

Nothing 29 days ago approved

Hello marielitalinda34,

We will check again, we are waiting as well.

Hope they will pay you today as they said.

Keep you posted.

Thankyou! You are amazing guys!

Hello marielitalinda34,

As we saw your DM, we will close this complaint and mark it Unresolved, as a long time has passed since the complaint was created.

We advise you to request a new withdrawal and hopefully get back to us with good news soon.

We will then mark it Resolved.

Thanks for your understanding.

Thankyou! You are amazing 

Ihope receive it soon

Hello marielitalinda34,

The casino rep got back to us and stated this week you should receive your winnings.

Just to update you. We hope this is actually the week.

Keep us updated.

Today friday 5 of april  i still waiting nothinh received it thankyou guys for the support

Hello marielitalinda34,

We have reached out to them again.

Thankyou you are amazing guys!

Until today I have not received anything very frustrating. I think that at this point they are not going to pay what I requested by courier check due to how much they have had problems with the other methods. I will not go back there. I hope you can do something and help me.

Hello marielitalinda34,

We informed the casino rep that you haven't received the money yet. Hope we'll get some update soon. Keep you posted. 

Thank you for reaching our Account Department.

Kindly note that our offices are open from Mon-Fri Until 4 PM (CEST TIME), reason why we answered your email now.

Kindly note that our processor is investigating on why you did not received yet your payout. In the meantime we are still waiting for the payment confirmation that it has not been sent yet. As soon as we have an update from our processor rest assured that we will let you know immediately.

In case we will not receive a response within 48 hours, if you agree, we will proceed by cancelling your request and you might request through a different method - crypto.

Should you require any further assistance, please do not hesitate to contact us back.

Kind regards,

CyberBingo.com

Accounting

I received this today 

I answered this ism very upsept

Dear accounting i have one month in the same with 2 canceled withdrawals firts wire tranfer and second cripto if you wont payme just said it its a shame of you cyberbingo with this kind of trick? Unbelivable but true how many processors with the same problem ? I want my check this week if not well i going to tell my true to the world that you not paid the winnings thankyou

Thank you for your feedback, marielitalinda34.

Let's wait and see what is going to happen in the next 48 hours. 

Did you find out why your previous withdrawals were not processed? What was the issue?

We'll ask the rep to provide more info on your case. 

Their answers were that the processors are not working good and  they canceled it  i requested it  and again repeat another cicle that i have 1 month 10 days and nothing thankyou i will wait the 48 hours after that i would like to say the conclusion they pay the winnings to the public or not

Thanks for your feedback. We reached to the casino rep and asked for an explanation. Hope we'll get the answer by tomorrow morning. Keep you updated. 

Thankyou you are amazing thankyou for your help

Hi  marielitalinda34, 

We chatted with the casino rep about the issue with your payment and she advised us that there was a certain delay in payment due to the bank's audits going on therefore payments were being held up by the bank. They are trying to send your payment this week. They will keep us updated. Please also let us know as soon as you get the info. 

Thankyou you are the best iam feeling relief now i will wait this week thankyou

You are very welcome. Hope the winnings will reach your account soon. Fingers crossed. 

Today 11 of april 2024 nothing received it this is  an update.

Thankyou guys 

Thank you for your feedback. Hope we'll get some news by next week. If you don't receive anything today, we'll get in touch with the casino rep again on Monday. 

Thankyou we ll see today i ll keep you update it thankyou a lot

12 april 2024 nothing!

Thankyou guys

We reached out to the rep. Still waiting for the casino rep's reply. 

Today 15 of april 2024 nothing thankyou guys for your help

Hi,

We got a reply from the casino rep. Please take a look at what she said:

This player's payment will be processed on Wednesday 17th. 

Please let us know as soon as you receive your winnings. 

Thankyou!!!we will wait you are amaazing thankyou guys!