RESOLVED: Cyberbingo hasn't paid me my wire transfer

17 april 24

Nothing thankyou 

This is an updated. 

Thank you for letting us know. We'll reach the casino rep again. 

April 18 updated  nothing receive it yet

Thankyou guys

Unfortunately, we still haven't got a feedback from them. Hope we'll get the update by tomorrow. Have you contacted their live support about it? Maybe they can check the status of your withdrawal too. 

I tried to speak with them with the chat but they said only accounting can manage the withdraw and i must to sent them an email, we will see tomorrow friday 19 i ll keep you update it thankyou guys 

Thanks for the update. We'll try to find something out today.

I dont know what i think i received this emailHi Mariela,

Hope this email finds you well.

As we have mentioned before, we are currently experiencing some delays on payout process.

Just wanted to reassure that we are working on this glitch hoping that it won’t happen again in the future.

We hope you can accept our sincere apologies.

Should you require any further assistance, please do not hesitate to contact us back.

Kind regards,

CyberBingo.com

Accounting

They said one thing to you and i receive this

Thankyou guys

Thanks for sharing this info with us. We sent this to the casino rep. 

We just chatted with the casino rep and she got the same info as you did from their finance team. The payment will be processed next week. Let's hope it will be the next week. 

Thankyou for your help amazing team thankyou again

Update 22 april 24

Nothing

Thankyou 

We'll check the progress with the casino rep. As per their words it should be this week. Hope it will be finilized this week. 

Hi Mariela,

Thank you for letting us know. Now you have to wait for the winnings to hit your account. I hope it will be soon. Please keep us posted. 

23 april this is an updated 

Nothing

Thankyou guys

April 24

Nothing

Thankyou guys

Thank you for the update. We'll check with the casino rep but I doubt they have any info about the withdrawal. Please keep us posted. 

April 25

Nothing

Thankyou guys

The casino rep still haven't got any update from their finance team. Hope it will be sorted soon.

That's what I don't understand, the lack of communication, the inconsistency and the incompetence in the same department. I'm upset. How is this possible? In short, what I want and need is my money for Cyberbingo to take matters into its own hands once and for all, this is never ending. I call the attention of  the representative so that he can show himself  represenrating the website here and now.

Thankyou guys

Hi marielitalinda34, 

We just got the info from the casino rep that you received your payment on Friday 26 Apr. Could you please confirm that so we can close this complaint? 

No i didnt receive it that day it was today 5 minutes ago i received the pay by fedex a check 

Thankyou guys for allowme to say and demand my rights here and being close for 2 months paired with me  thankyou guys you can close the complaint

Glad it has been sorted and you received your winnings. We'll mark this case as Resolved.