RESOLVED: CyberBingo Casino - Delayed payment with excuses

My wire transfer withdrawal on 5/27/2024 was approved on 6/3/2024 for $875.00. it is now 7/17/2024 and I keep getting various excuses as to why I have not received my funds. I have been a long time customer and do not understand how they can take funds immediately but will take months to issue a payout.  I was told on 6/10/2024, that the processor was  having an issue on their side. Then I was told on 6/11/2024 that it was still processing even after being approved on 6/3/2024.  On 6/13/20024, I was told that an intermediary bank was holding a batch of player payouts including mine.  On 6/24/2024, I was told that the processor is having delays and they are working on the glitch and there were technical issues. On 7/3, a month after my transfer was approved, I emailed again and was told "Wires and Paper Checks withdrawals is 5-7 business days, as you may know, we do not send payments straight to our customers, but we have a processor that does it on our behalf. Instead, crypto payments are usually received between 1-2 days.
If you wish to cancel your payment request(s) and choose a faster method, please inform our department and we will cancel your Withdrawals by crediting your account back and you can request a new payout."    My question is why would a cancel my withdrawal and resubmit, only to have the same excuses and delays. So is it a glitch, an audit or potential fraud. I just want what is owed to me. I have sent several additional emails to them since 7/17 with ZERO response. This is unreal.   user name Pth****

I'm going through the same issue with cyberbingo. I've been waiting since June 17th and June 28th for my approved payouts for 3000 ea. Then I received an email stating that the funds will appear in my acct but the end of 2 weeks. Well it never showed and they are not replying to my emails since their last stating false hopes.  This is such horse shit. I'm at my wits end. I've been a member for 10plus years. This has me so frustrated and disappointed. I can really use my money right now. They aren't the trustworthy site they used to be. 

Wow this just sad! Are we being scammed out of our money? Very odd that everyone gets the same excuses when it comes to getting a payout. They should have fixed their processors by now. 

Dear sondralr,

We're sorry to hear that.

Thank you for providing your casino username, we're going to contact the casino rep to inquire further about your case. Keep you updated on this thread. 

Maybe there's an other payment option that won't let a delayed payment happen. Is there any other withdraw option that you can be able to choose?

Is there a 24 hour customer services?

They are not responding to any emails at all.  Seems like no matter what the method is, they are still not paying out.

Thanks so much!

The site used to be a reputable company.  I enjoyed playing bingo and they have a huge selection of slots and tables to choose from. I have recommended a lot of my friends and now I wish I hadn't.  I just hope they make it right and pay what is owed . I can really use the 6000 that I won. I'm sure everyone who is in the same shoes as myself can use what's owed to them as well. I'm trying to stay positive but with each passing day , it gets harder . 

I received an email today stating they had a bug and should be fixed by end of week . Then beginning of next week my funds will be released. This is a bunch of B******!!!!3 weeks ago they told me my money would be be in My acct the following week. That was a boldface lie. I'm so mad I just want to scream. I will post on every blog , tell everyone and anyone that they are a scam . This has me so raged.

Dear sondralr,

We sent a reminder to the casino rep since we haven't heard back thus far. Hopefully, we will get some response this time. Keep you updated on this thread.

Dear sondralr,

We heard back from the casino rep. They will update us as soon as they receive information from their financial team.

Please keep an eye on this thread for updates.

Thanks so much JovanaV.  They have not returned any of my emails at all.   Appreciate your help.

Hopefully we both will receive our payout by next week. 

Wishful thinking. But that sure would be nice. My bet is they are waiting it out. Meaning in the rules and regulations a player that is not active for 90 days they will delete their acct. So knowing we won't make a deposit gives them reason not to pay. I just have this feeling. This totally sucks. 

Dear sondralr,

Here's an update from the casino rep:

Accounting says the player should be paid by the end of the week.

Thanks for the follow up JovanaV

I received $855 today. Thank you Thank you Thank you

You are most welcome, sondralr! So glad to hear this! 

We will now mark this complaint as resolved.

Tried here a few times to have some kind of slower paced play and make my bankroll last longer, but gave up because it was actually too slow for me.