RESOLVED - Classy Coin Wire Transfer

Hi, I have used your site to sign up for many bonuses and overall I am very happy with the results.  I am however having a real problem with Classy Coin.  I used a no deposit bonus and had about $900 when I reached the playthrough.  I contacted support and asked them what the next steps I should take are.  They instructed me to send back the completed faxback and all documents that they require and deposit $21.  I did so and then the real problem started.  First they tell me that the routing number doesn't match the bank name I provided. As my bank does not accept international transfers directly I sent them the instructions that my bank gave me for international transfers which included a different bank name, a swift code, but the routing number was the same as what I normally use for my bank.  Classy Coin responded by saying that they cannot send a wire transfer to this account as the routing number matches E*Trade (my bank) and not Wells Fargo (the intermediary bank that clears the transfer and then directs it to E*Trade)  they don't seem to understand how many banks in the US don't process wire transfers directly and even though the SWIFT code I gave them matches Wells Fargo they still say they can't do it, fine.  So I print another faxback and complete it this time with my Schwab bank account information who also  uses an intermediary in the form of Citibank bank this time the routing number and SWIFT code match Citibank but the instructions they give me say to provide Charles Schwab Bank as the account holder name their account number and then add a line that says for further credit to: with my bank account name and number.  Well you guessed it Classy Coin comes back with an email saying the bank account must be under my name.  Uhhh hello?  it is under my name but Charles Schwab bank needs to accept the transfer from Citibank first before they can send it to my account.  I don't understand how anyone has been able to cashout by wire transfer from this casino unless they have an account with the 5 or so major banks in the US that have the ability to process an international wire transfer directly.  I have cashed out with Titan and Bedago with no problem and even though I have yet to receive money from them (the withdraws were recent) they didn't indicate there was a problem with the same information provided.  Any help would be appreciated as the finance department is giving me the complete run around and there may be a language barrier as I don't think they understand what I am saying.

Hi Paco,

you can contact their representative HERE  or send them a private message.

Zuga

Howdy Paco  and Zuga

Hey I realize this is an older post but actually I have scoured the internet looking for answers to a similar problem that I am having myself, with another one of the newer RTG casinos.

They of course say they accept USA players, but when I went to attempt a withdrawal they asked for the customary credentials which I applied to their satisfaction, until they came back with a response concerning Internationals wire transfers.

They stated I needed to provide them with my banks routing details for international transfers which I supplied to them in a matter of moments. Unlike you Paco, my bank is one of the few that have their own, but the results were the same.

the casino responded saying they do not use Swift/Bic codes for international transfers and that I would need to supply the correct information before they would process my withdrawal.  Of course I asked them to pin point exactly what they want from my bank and they have no answers. They only repeat the same thing over and over (again as with you Paco I feel like they are using a translation site to respond.

So since then I have contacted every banking institution available to me and they all say the same thing. They all use ABA numbers and Swift/Bic codes in order to process international wires.  So I am also in the dark.  I have been playing online since 2002 and have never had a single problem (that wasn't easily worked out) with withdrawing until now.

At the same time I made another withdrawal request from another newer RTG site and they required the same initial documents as the other but they approved my account for international withdrawals so go figure?

Another negative sign from the troublesome one was before I had even played I chatted with their support because of the limited offerings in which to cash out. They assured me that if I do not want to have my winnings wired they said they would use a courier to deliver a bank check, like the way I have received any of my previous winnings from other sites.

So I am also looking for some answers if anyone has any.  I would surely hope these newer casinos are not doing this to all US Players. Like I said, I have never had a problem in over ten years so I suppose I'm due, but if it is occurring to others who are not aware the news needs to get out..... Adio's    T A

Hi taschmid,

what is the name of casino in case?

Zuga

I have emailed froggy about this. She worked in banking and may be able to shed some light as to what is going on.

She should be replying soon.

This is an odd situation. For international wires/cables, there is always a Swift/BIC. It could be that the financial institution used by the casino doesn't do international wires but I find that hard to believe. Often customer service people don't how what's going on. Definitely let us know which casino you are dealing with and we can see if we can get a better answer for you.

I have an update to the situation. Froggy you are absolutely right about the people handling this information. but it was coming from my own bank representatives and not the casino finance department.



After again scouring the internet trying to find out what in the world is the truth and what is false.  I finally came upon this bit of information that completely defied all the information I was given by not only my own bank,  but also all the other customer service reps from many other banks that I had contacted over the last couple of days. This is from the Federal Reserve site pertaining to Fedwire Service which is the routing system used by US banks. This is a clip from the last email I sent to the casino's finance department today;




{  OK , not only am I learning a lot about banking, so are the bank representatives I have been speaking to.  I was again told that my bank uses Swift codes so I sent them this clip of information I found on the Fedwire service site;


[ The Federal Reserve Banks frequently receive requests from Fedwire participants for the Fedwire Funds Service to offer international funds transfers. These requests appear to arise, in part, from the misperception that the Fedwire Funds Service cannot be used to send/receive wire transfer messages to/from parties located outside of the U.S. While it is true that funds transfers denominated in foreign currencies must be processed through an international correspondent bank, a sender can route the U.S. leg of an international transfer denominated in U.S. dollars through the Fedwire Funds Service.]




After reading it the bank representative I was speaking with put me on hold and went to ask her supervisor.  She came back and apologized for not knowing this fact.




The bank Supervisor said that I can receive International wires simply by using my bank's routing number (which you have on file).




I only hope this information will help you help someone else the next time the problem occurs. }



So I won't hear back from the casino until tomorrow but I am much more confident that the problem has been solved.  The bank reps were as surprised as I was to find out they had not been made aware of this. 


and the casino is Loco Panda. The one that had accepted my matching original documents was Grand Parker.  But I hope this is the answer that will end the problem.


Of course in retrospect, you would think that the casino finance departments would be able to answer these questions since they deal with so many transactions all over the world.  Like I said in the email to them,  I really do hope they will use this information to help others who run into these problems,,,,, you of course,  still can't help but feel like they are not willing to help someone make a withdrawal. No where's near as helpful as when trying to make a deposit. Ha Ha...



T A

Excellent information and you really did your homework! I think it will be very beneficial to players that run into this problem. Lets hope it is solved with the casino. Let us know what they have to say.

Lips

That's definitely a lot of information for them to consider. Most financial institutions already have their methods in place for the sending and receiving of funds transfers. This may or may not be an option for them but let's hope this will be resolved for you sooner rather than later.

I think it will be very beneficial to players that run into this problem.It will hep them a lot.