RESOLVED: Bronzecasino

Hello! Im from Russia ! I can not pass verification in this casino. They require a passport, a photo of my credit card and a certificate of residence. for some reason they don’t like my Russian passport. now they are asking for an international passport. What is wrong with my passport? The rules indicate that you need a passport of the country of which I am a resident. Please solve my problem

Hello minasemen,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your verification issues.

This afternoon I received a letter to send documents for verification. Sent documents. An hour later I receive a letter to send an expired passport. My passport will be valid for another 23 years. Why do they think my passport is expired and why did they get it?

Hello minasemen,

We still haven't received a reply from the casino.We've sent them another reminder email. Keep you posted.

no response received?

Hello minasemen,

No, we still haven't heard from them. We've sent them another reminder email. 

Hello minasemen,

We've received a reply from the casino. They say that the passport you have provided did not pass the verification and that their finance team is communicating with you to provide another suitable/acceptable identification under the AML and withdrawal policy of the casino.

Has anyone from the casino been in touch with you and what other document/ documents have they requested from you to pass the KYC procedure?

They send me the same letters. They wrote in live chat that I would provide an international passport, but I do not have one.

Hello minasemen,

We've sent them another email to check if some other documents would be acceptable in your case. Keep you posted.

Hello minasemen,

We've received a reply from the casino. They are saying that the verification team cannot verify the authenticity of the passport you've provided and therefore, they've requested another government-issued identification from you.

Could you please send them another government - issued document.

The player and the Casino Representative have advised us that the verification procedure has been successful. After the player sent a copy of his Russian International Biometric passport, KYC procedure has been completed.

Therefore, we're going to mark this case as Resolved.

Money has been received. Thank you !

Hello minasemen,

We're glad to hear that! Thanks for the update!

Good the issue was resolved. I hope you enjoy your winnings.