RESOLVED: Bronzecasino

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Last post made 4 years ago by Cat50
minasemen
  • Started by
  • minasemen
  • Russia Newbie 5
  • last active 4 years ago

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  • minasemen
    • Started by
    • minasemen
    • at Apr 28, 20, 01:59:24 PM
    • Russia Newbie 5
    • last active 4 years ago

    Hello! Im from Russia ! I can not pass verification in this casino. They require a passport, a photo of my credit card and a certificate of residence. for some reason they don’t like my Russian passport. now they are asking for an international passport. What is wrong with my passport? The rules indicate that you need a passport of the country of which I am a resident. Please solve my problem

  • Sydney
    • Replied by
    • Sydney
    • at Apr 28, 20, 02:12:49 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello minasemen,

    Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your verification issues.

  • minasemen
    • Replied by
    • minasemen
    • at Apr 29, 20, 09:56:43 AM
    • Russia Newbie 5
    • last active 4 years ago

    This afternoon I received a letter to send documents for verification. Sent documents. An hour later I receive a letter to send an expired passport. My passport will be valid for another 23 years. Why do they think my passport is expired and why did they get it?

  • Sydney
    • Replied by
    • Sydney
    • at Apr 29, 20, 11:16:34 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello minasemen,

    We still haven't received a reply from the casino.We've sent them another reminder email. Keep you posted.

  • minasemen
    • Replied by
    • minasemen
    • at May 02, 20, 09:41:20 AM
    • Russia Newbie 5
    • last active 4 years ago

    no response received?

  • Sydney
    • Replied by
    • Sydney
    • at May 02, 20, 01:21:04 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    minasemen wrote:

    no response received?

    Hello minasemen,

    No, we still haven't heard from them. We've sent them another reminder email. 

  • Sydney
    • Replied by
    • Sydney
    • at May 06, 20, 01:26:51 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello minasemen,

    We've received a reply from the casino. They say that the passport you have provided did not pass the verification and that their finance team is communicating with you to provide another suitable/acceptable identification under the AML and withdrawal policy of the casino.

    Has anyone from the casino been in touch with you and what other document/ documents have they requested from you to pass the KYC procedure?

  • minasemen
    • Replied by
    • minasemen
    • at May 07, 20, 03:15:44 AM
    • Russia Newbie 5
    • last active 4 years ago

    They send me the same letters. They wrote in live chat that I would provide an international passport, but I do not have one.

  • Sydney
    • Replied by
    • Sydney
    • at May 07, 20, 05:54:34 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello minasemen,

    We've sent them another email to check if some other documents would be acceptable in your case. Keep you posted.

  • Sydney
    • Replied by
    • Sydney
    • at May 13, 20, 07:56:00 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello minasemen,

    We've received a reply from the casino. They are saying that the verification team cannot verify the authenticity of the passport you've provided and therefore, they've requested another government-issued identification from you.

    Could you please send them another government - issued document.

  • Sydney
    • Replied by
    • Sydney
    • at Jun 21, 20, 07:57:26 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    The player and the Casino Representative have advised us that the verification procedure has been successful. After the player sent a copy of his Russian International Biometric passport, KYC procedure has been completed.

    Therefore, we're going to mark this case as Resolved.

  • minasemen
    • Replied by
    • minasemen
    • at Jun 29, 20, 05:23:24 PM
    • Russia Newbie 5
    • last active 4 years ago

    Thanks for this post from:


    Money has been received. Thank you !

  • Sydney
    • Replied by
    • Sydney
    • at Jun 30, 20, 01:52:07 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    minasemen wrote:


    Money has been received. Thank you !

    Hello minasemen,

    We're glad to hear that! Thanks for the update!

  • Cat50
    • Replied by
    • Cat50
    • at Jun 30, 20, 04:56:15 AM
    • United States Superstar Member 6644
    • last active 11 days ago

    Thanks for this post from:

    Good the issue was resolved. I hope you enjoy your winnings.

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