CLOSED [ bogus complaint ] - Bitcasino.io bitcoin rip off

Bitcasino.io stole $2k+ in deposit.

James Madison Van Nuys CA

Username on site madjames

Made deposit of 2,500 mBTC (over $2k USD at today exchange).  Can't play any games, all games crash on any bet.  Can't withdraw.  Support just laughs.  This site will swallow up your coin, this is just a fake store front set up off shore to steal bitcoins.

Hi madjames,

Sorry to hear that. We've forwarded your username to the casino. Hope they'll get back to us shortly with the explanation.

They asked if I use a VPN.  I said of course I do, I use a VPN 100% of the time I surf the internet.  They just said that would cause problems. So I logged in direct from PC with VPN disabled and the site doesn't even work at all can't even get logged in now.  They refuse to send coins back to originating address.  They also tried to scam me by sending a link to some random microtransaction on blockchain.  Here's the transcript:

AdamI'm sorry?

Clienti am trying to get the bitcoin back out

that doesn't work either

AdamWe processed the withdrawal

Clientwhich address sending to?

Adam9:47 amhttps://blockexplorer.com/tx/96c0e2c969d1c78df415150e91e82d621dcafb0992a845c282c7dd36f7977379

This is the transaction

That link is just a random micro transaction for like 5 bucks.  I don't have any other proof that screenshot, it's bitcoin.  Here's the photo of 5/5 deposit confirmation.  http://tinypic.com/r/330r39j/9

Here's block explorer matching above pic

https://blockexplorer.com/address/15QDj8HhYsQqujGBwWUdcLC72sJgbuFnSW

It's important to note that I have not placed a single bet on the site.  At this point I just want my money back as quickly as possible, preferrably sent right back to the same address that it came from, which as you can see from the screenshots and block explorer links in my previous post, is this address: 15QDj8HhYsQqujGBwWUdcLC72sJgbuFnSW   Sooner would be better since of course Bitcoin is fluctuating wildly by the hour.

Hi madjames,

Your username has been forwarded to the casino and they are looking into it. We should get the answer shortly. Keep you posted.

Hi madjames,

As per our terms & conditions: https://bitcasino.io/about/terms-and-conditions: (Paragraph 3.1.3)

"You are hereby notified that, in our discretion, we have the right to carry out KYC verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information."

Our Security Department has sent you an email, which you unfortunately have not replied to  as of this date.

We kindly request you to reply to the email of our Security Department.

Kind regards,

BitCasino.io

I thought the purpose of bitcoin is the ability to remain anyonmous. Why are you forcing some players to send in ID if they are using bitcoins? If the player deposited and didn't play any games. Then you should refuse his bitcoins without having him/her revealing their personal information.

BTW There seems to be a link between the backers of this casino and the rogue backers who ran lock casino and lock poker. 

Hi chocolateman,

Unfortunately we sometimes have to request documents from players in case of for example multi-accounting, double-spending or other fraudulent behavior.

To respect the privacy of our players we do not specify the reason of KYC on the forums.

If you have any additional questions, please let us know.

Cheers,
BitCasino.io

If this is your first deposit (madjames) with this site, why in the hell would you deposit such a large amount?

I think this applies here 'Caveat Emptor'

I see red flages in both directions!

Good to have someone impartial looking at both parties in this situation.

Thanks LCB. 

I did not play any games.  The account was restricted prior to be able to place any bets.  How do I know you won't steal my identify once I send you all my information??? You already stole $2000 and now you probably going to steal my credit cards and identity with the information I send?  I don't even know where you are at what country you are in and if you are not mafia

Why can't you return the coins to the address they came?

Meanwhile you can see they are spending my money!!!  Now the money is gone !

https://blockexplorer.com/address/15QDj8HhYsQqujGBwWUdcLC72sJgbuFnSW

Hi madjames,

We still have not received a reply on our email sent to you by the Security Department.

You are kindly requested to reply to the email of our Security Department.

Kind regards,

BitCasino.io

All right after much deliberation I have seny my beloved ID - do not steal my identity I am watching my credit report closely

Hi madjames,

Thank you for your reply.

The Security Department has sent you a reply, we kindly await your answer.

Cheers,
BitCasino.io

thats the right thing to do and all casinos ( bitcoin or not ) reserve the right to ask for KYC and docs. BitCasino.io is solid operation and we are yet to see an unresolved issue , so given all your docs are fine Im sure things will be settled to everyone's satisfaction.

that's what you say but it's pretty clear to me now this forum is just in kahoots with the mafia casinos. send the doc yesterday but my wallet is still empty now they are pretending like my account doesn't even exist!!

anyone don't bother trying to gamble on the internet it's all mafia bullshit here to take your money! you have been warned!  and steal your id! 2 weeks later now they have my money and all my personal documents next will be my bank account raided and fraud credit cards taken in my name!

I would choose my words with more care if I was you! This forum has done nothing but tried to help and mediate between you and this casino! 
You were free to post your complaint and seek help from us free of charge , where our dedicated team use their own time and efforts in mediation. At the same time you have a casino rep replying to you in a public forum, which they really do not have to be doing.

You are everything but patient , you are being diffuclt, unreasonable and hard to deal with ( given your initial reluctance to comply with this casinos' request to provide documents ).
THese thigns take time, so either do what you are asked of and cease with these SILLY accusations or be free to seek help elsewhere!

LCB Admin

@madjames really? show some respect

Due to your mistrust and paranoia as a whole on the online gambling industry, it probably is best you refrain from playing at all. That is unless you are just so angry and impatient with the waiting process you are throwing a tantrum. If that's the case calm down, count to ten retract your negative accusations. 

Whether Bitcoin is anonymous is totally separate from the anti-fraud and anti-money laundering procedures casinos follow. And where can you deposit funds and simply withdraw them without wagering at least 1x?

I don't want to play I want my money back I'm never going to ever 

Done!  f*** on-line casinos!  give me back my money and done done done!  

I'm wondering if you're really this rude or are you rude and under age? It would explain a lot!

Stop trolling me, obviously you are getting kick back for marking this complaint "resolved" when it's anything but.   Already sent my full Id and they still haven't paid my money!   Not underage - just rightly pissed off after $2,000 theft!   I'm not posting at this shitty site any more, doesn't do any good.  Off to consumer reports, rip off report, ask gamblers and other real sites.  this site is just an elaborate cover up scheme.  for others reading don't bother signing up here they will just mark your issue resolved and then troll you when you keep posting

jade == internet troll getting kickback from the scam casinos

2 weeks of this bullshit and this site does nothing, some ass hole sitting in panama or caracas with my money getting a handjob on the beach

More scam bull****???  My username is madjames not bobbrown.  Send me back my f******* money you f***** scammers!!!  Stop f*******around.  I have listed complaints all over the internet about you s*****
Rip off report, consumer reports, ask gamblers and more
 
Nobody will deposit at your mafia site every agin
 
 
Sent: Tuesday, January 24, 2017 at 9:05 AM
From: "Bitcasino.io Support" <[email protected]>
To: [email protected]
Subject: Re: Account KYC verification
Dear madjames,

Thank you for providing necessary documents for your account verification.

In order to proceed with it please inform your relevance to the following username: bobbrown

Regards,
Security Department
 
 Please take a second to rate my reply...

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James Madison on January 24, 2017 at 5:15am wrote:
 After much deliberation, see attachment - please do not steal my identity!  I am watching my credit report!
 
James
 Sent: Saturday, January 14, 2017 at 11:40 AM
From: "Bitcasino.io Support" <[email protected]>
To: [email protected]
Subject: Account KYC verification
 
 Bitcasino.io Support on January 14, 2017 at 1:40pm wrote:

Dear madjames,

As per our Terms and Conditions we must undertake a KYC review on your account documents:

1. A scanned or photographed copy of a National Photo ID, passport or driver’s license (needs to show all 4 corners). If you are sending your ID card or driver’s license, please send both back & front of the card.

2. A document that verifies your address such as a utility bill, bank statement or tax bill (Not older than 90 days from the day of sending) and needs to show all 4 corners of the document.

If you have any other questions, please hit 'Reply' and we will do our best to satisfy those requests.

Regards,
Security Department

Dear madjames,

Please mind your language. It is not allowed here. We are all trying to help, we get a casino rep here so that you can communicate with him directly, we also offered you a place where you can seek help and we are obviously doing our best to get this case resolved by devoting our time and energy to this case. You can at least be grateful. So please refrain from using bad language here.  

madjames for the last time please behave. The topic is currently NOT marked as resolved ( it was at one point since you did not want to send the docs, and as far as we were concerned it was your lack of co-operation that made it resolved ).

Now that you agreed to follow to casino's instructionswe removed the "resolved" tag. 

Furthermore I suggest you to read the topic related to this board which definitely is releavnt to your behavior https://jswqzs.com/onlinecasinobonusforum/direct-casino-support/warning-6935 

In conclusion, you are more than welcome to post facts about your complaint but you are required to follow the site's rules and excercise patience. If you fail to do so, and continue with your rant and stabs, we will have no choice but to temporary suspend your posting privilegies, until your complaint gets resolved.

I urge you to take what I said seriously.

Hi madjames,

Our Security Department has sent a reply to you and we kindly ask you to answer their question.

Kind regards,

BitCasino.io

You can see the whole e-mail thread above.  This was my exact e-mail reply I copy pasted this right out of my email

===pasted from my email

More scam (censor lanuage)???  My username is madjames not bobbrown.  Send me back my (censor language) money you (censor language)!!!  Stop (censored language) around.  I have listed complaints all over the internet about you (censored language) 
Rip off report, consumer reports, ask gamblers and more
 
Nobody will deposit at your mafia site every agin
 
 
Sent: Tuesday, January 24, 2017 at 9:05 AM
From: "Bitcasino.io Support" <[email protected]>
To: [email protected]
Subject: Re: Account KYC verification
Dear madjames,

Thank you for providing necessary documents for your account verification.

In order to proceed with it please inform your relevance to the following username: bobbrown

Regards,
Security Department
 
 Please take a second to rate my reply...

It was awesome It was OK It was bad
James Madison on January 24, 2017 at 5:15am wrote:
 After much deliberation, see attachment - please do not steal my identity!  I am watching my credit report!
 
James
 Sent: Saturday, January 14, 2017 at 11:40 AM
From: "Bitcasino.io Support" <[email protected]>
To: [email protected]
Subject: Account KYC verification
 
 Bitcasino.io Support on January 14, 2017 at 1:40pm wrote:

Dear madjames,

As per our Terms and Conditions we must undertake a KYC review on your account documents:

1. A scanned or photographed copy of a National Photo ID, passport or driver’s license (needs to show all 4 corners). If you are sending your ID card or driver’s license, please send both back & front of the card.

2. A document that verifies your address such as a utility bill, bank statement or tax bill (Not older than 90 days from the day of sending) and needs to show all 4 corners of the document.

If you have any other questions, please hit 'Reply' and we will do our best to satisfy those requests.

Regards,
Security Department

1.) I sent the docs 4 days ago.

2.) I already replied to security department e-mail 2 days ago.

3.) This is not resolved.  They are still holding my money and in fact they've already spent it, look at the bitcoin address, they spent it all up

4.) I have been waiting 2 days for THEIR response

5.) I copy and pasted the exact e-mail thread between myself and security and clearly I made the last response.

6.) They keep lying in here and telling me their waiting for me and I already responded to their e-mail and pasted my response here at this forums.

7.) WHAT MORE DO YOU WANT, isn't it pretty obvious I am getting jerked around here?

8.) FACT I sent my docs

9.) FACT the casino is holding my money

10.) FACT they are the ones who aren't replying

11.) FACT i have never wagered at this casino

12.) FACT they even said in their e-mail they are happy with the docs I sent

13.) It's up to the casino to prove they are not scamming, they need to post right here right now why they have spent all my money

Again you need to way calm down. patience is a virtue. Your language that was posted on here and to their support is horrible!
You are not helping your case by ranting about stuff. If you keep yelling, being abusive and giving everyone the hard time I will excercise my right and temporary suspend you.

The Rep will be notified again about what you said and we will wait for their reply.

Your patience is appreciated. Now please allow us to do what we do best and assist you with this matter.

Thanks.  

(I have not received any e-mails from them since 1/24.  I checked my spam folder.)

Hi madjames,

We have not received a reply to this email:

"Dear madjames,

Thank you for providing necessary documents for your account verification.

In order to proceed with it please inform your relevance to the following username: bobbrown

Regards,
Security Department"

In case you have replied, please send your reply again.

We thank you for your cooperation.

Kind regards,
BitCasino.io

@bitcasino does it mean you suspect of multiple accounts here?  this player already said this:

Yes that is the reply I sent on 1/24 and again on 1/26

Here is the email

MIME-Version: 1.0
Message-ID: <trinity-7f458aae-af3f-4251-b2e3-8b2356eb2c3f-1485491495992@3capp-mailcom-lxa13>
From: "James Madison" <[email protected]>
To: [email protected]
Subject: Re: Account KYC verification
Content-Type: text/html; charset=UTF-8
Date: Fri, 27 Jan 2017 05:31:36 +0100
Importance: normal
Sensitivity: Normal
In-Reply-To: <0e3587db-89e3-4f5e-860a-13eb374eaf00.comment67947337@groovehq.com>
References: <[email protected]>, <0e3587db-89e3-4f5e-860a-13eb374eaf00.comment67947337@groovehq.com>
X-UI-Message-Type: mail
X-Priority: 3
X-Provags-ID: V03:K0:z/SwRCxpqZvbfZkJS+kMGtDc443eNw1jEDiyaCyT5JR tHk+OXKXZsTEna/56Ul+8GJRa5Pb7kOGg3ewJplrP7nNHMNTYE s2VPkisoudcLTAZGP6JRFTXm+5h3DtcBHkrqb25Tdu7OuEeCxq E43CWoYLtSCth2slF/7agyVOaAMVbmqOqHKMsnSWf+F2XCo9v9 wnSzUt7XUk77gvfLmE8b21SWurRKA0BwrzF9K35wrH4weaY2ov qQ30c9EhcFXjDJTAx1z8tCSETJUn6xKh3unFXKgLSc3PRxKcvU oN/lf/flycaI3LWxnJSnT0eHzUM

Close

My username is madjames not bobbrown.

James

Today is day #14 (2 weeks) since the casino has been holding my money.

Coming up on 3 weeks.

1.) and the casino still has all my money,

2.) and the casino has sent no e-mails since 1/24.

3.) I replied to the casino by e-mail twice, I posted proof my email

4.) you have asked casino questions here and they are not responding

5.) coming on 3 weeks, you really don't think this is a scam?????????  3 weeks is normal amount of time to steal players money?

How long we have to wait before we can mark this thread as "SCAM"?

Hi madjames,

The casino is trying to sort it out. They are still waiting for you to answer their emails. All you have to do is to get in touch with them and follow their security instructions. You also have to cooperate. 

@madjames, there are some serious questions regarding your account. We have been shown evidence that is supporting casino's claims.

You need to follow the instructions sent by the casino and cooperate if you are to stand any chance this case to be resolved in your favour ( which quite frankly does not seem very likely at this point ).

So moving forward I strongly advise you to keep your correspondence with casino and not on here as nothing you wrote here supports your case.

We will keep this complaint open until the weeks end. If casino confrims you did not comply with their requests then it will be marked as closed.

In my second post, I wrote:

madjames wrote:

They asked if I use a VPN. I said of course I do, I use a VPN 100% of the time I surf the internet. They just said that would cause problems. So I logged in direct from PC with VPN disabled and the site doesn't even work at all can't even get logged in now. They refuse to send coins back to originating address. They also tried to scam me by sending a link to some random microtransaction on blockchain. Here's the transcript:

I wrote this e-mail to support THREE TIMES and they have not responded to my e-mails, the last e-mail I received was 1/24, over a week ago:

My username is madjames not bobbrown.
 
James
 Sent: Tuesday, January 24, 2017 at 9:05 AM
From: "Bitcasino.io Support" <[email protected]>
To: [email protected]
Subject: Re: Account KYC verification
Dear madjames,

Thank you for providing necessary documents for your account verification.

In order to proceed with it please inform your relevance to the following username: bobbrown

Regards,
Security Department
 
 Please take a second to rate my reply...

It was awesome It was OK It was bad
James Madison on January 24, 2017 at 5:15am wrote:
 After much deliberation, see attachment - please do not steal my identity!  I am watching my credit report!
 
James
 Sent: Saturday, January 14, 2017 at 11:40 AM
From: "Bitcasino.io Support" <[email protected]>
To: [email protected]
Subject: Account KYC verification
 
 Bitcasino.io Support on January 14, 2017 at 1:40pm wrote:

Dear madjames,

As per our Terms and Conditions we must undertake a KYC review on your account documents:

1. A scanned or photographed copy of a National Photo ID, passport or driver’s license (needs to show all 4 corners). If you are sending your ID card or driver’s license, please send both back & front of the card.

2. A document that verifies your address such as a utility bill, bank statement or tax bill (Not older than 90 days from the day of sending) and needs to show all 4 corners of the document.

If you have any other questions, please hit 'Reply' and we will do our best to satisfy those requests.

Regards,
Security Department

I have written to the casino three times since 1/24, they have not responded to any e-mails:

My username is madjames not bobbrown.
 
James
 Sent: Tuesday, January 24, 2017 at 9:05 AM
From: "Bitcasino.io Support" <[email protected]>
To: [email protected]
Subject: Re: Account KYC verification
Dear madjames,

Thank you for providing necessary documents for your account verification.

In order to proceed with it please inform your relevance to the following username: bobbrown

Regards,
Security Department
 
 Please take a second to rate my reply...

It was awesome It was OK It was bad
James Madison on January 24, 2017 at 5:15am wrote:
 After much deliberation, see attachment - please do not steal my identity!  I am watching my credit report!
 
James
 Sent: Saturday, January 14, 2017 at 11:40 AM
From: "Bitcasino.io Support" <[email protected]>
To: [email protected]
Subject: Account KYC verification
 
 Bitcasino.io Support on January 14, 2017 at 1:40pm wrote:

Dear madjames,

As per our Terms and Conditions we must undertake a KYC review on your account documents:

1. A scanned or photographed copy of a National Photo ID, passport or driver’s license (needs to show all 4 corners). If you are sending your ID card or driver’s license, please send both back & front of the card.

2. A document that verifies your address such as a utility bill, bank statement or tax bill (Not older than 90 days from the day of sending) and needs to show all 4 corners of the document.

If you have any other questions, please hit 'Reply' and we will do our best to satisfy those requests.

Regards,
Security Department

I have e-mailed supprot 3 times and no response since 1/24

I have emailed them

They haven't responded since 1/24...

The casino says:

Dear madjames,

Thank you for providing necessary documents for your account verification.

In order to proceed with it please inform your relevance to the following username: bobbrown

Regards,
Security Department

I said

My username is madjames not bobbrown.

James

The casino says:

Nothing.  The casino never replies.

I already said my second post they were mad about vpn, I immediately told them yes I use vpn all the time - the whole point of bitcoin and vpn.  They said don't use vpn that's why your account was frozen.  I said ok and closed my vpn and relogged in.  It was still locked.  they said you will have to talk to the manager on monday.  So I waited until Monday.  Then they said send docs.   So I sent docs.   You can see the whole story in my second post here.  My user name is madjames not bobbrown.  I have e-mailed them 3 times and they are ignoring me.  They haven't e-mailed since 1/24.  

I have done everything the casino asked and now they are just ignoring.  They said it was vpn so I shut off my vpn, then they said I need docs and I sent docs, then they just ignore me.  Like they are out of BS to make up to steal my money.

LCB is not helping I think this should clearyl be marked SCAM SCAM SCAM I have beewn jumping hoops up and down jump higher jump higher every day rfor everybody.  You told me to stop cussin so I stopped cussing.   What else can I do  I have reported this crooked site everywhere and called the police nobody cares it's off shore russian mafia they can't do anything

Hunter
6:49 pm
Hi Client! How can I help?

Client

3 weeks and still no money

Hunter

Hey, i'm sorry can you please specify

Client

my withdrawal is stuck for 3 weeks no money coming out

when will it come

support stop answering my e-mails a week ago

Hunter

I'm sorry, can you confirm your username please

Client

madjames

hello

Hunter

Sorry, still looking

I see your last correspondence with the security department ended with you not replying to the question asked. I see you have sent a new email just 9 minutes ago with your answer

I'll have that forwarded to the security department so that they may review and reply

Client

tell me what you want me to say ill say anything I just want my money

what do the want tell me what to write

Hunter

All further correspondence regarding this matter will be with security department directly over email

Client

they aren't emailing they are just ignoring

that is why I am here

i email them 3-4 times and they don't respond

its run around constantly

if you are just messing with me just tell me so i can stop wasting my time ?

no need to keep jerking me around if u are never going to send it just tell me

Hunter

I'm sorry but no reply was received when your relation to another account was asked

Client

i am not related to another account how can i say it any more clearly

Hunter

This has finally message was just finally received, they will reply within a day

Client

unless they are just being stupid about the vpn i already switched it off

look at first suppor tchat they said are you using vpn i said yes, they said switch i off so i did, they said relogin in so i did, they said send docs, so i did

then they said relevance to bob brown i said the account is madjames

then nothing

seriously are u just screwing with me just tell me

why would u not I'm not sending more money if that's what you think
 Read

Hunter

As said before these matters will not be discussed over live chat, the security department will reply to you directly

Client

i don't want todiscuss i just want t know if you are just screwing with me so i can stop bothering sending email

Hunter

I'm sorry, i'm unable to assist you regarding this matter

Hello
 
I am not related to anybody.  I am not related to bobbrown.  Your chat told me to shut off the VPN so I shut it off and reconnected several times but the account was still locked.  They asked to send in docs and those got sent in.  Then they keep asking about bob brown I am not bob brown, I do not know bob brown, I am not related to bob bron, I am no relevance to user name bob brown.  I am not bob brown.  Can you check to see if the VPN is the problem that is the only thing that makes sense.  I have connected 3 times already with the VPN shut off but it still won't wager, it won't withdraw, it won't anything, the money is just stuck in limbo
 
And yes by all means please proceed with funds removal to my wallet15QDj8HhYsQqujGBwWUdcLC72sJgbuFnSW
 
I don't have any fraud behavior I was never able to place a first bet!!!  I never placed any bets the account was locked from day 1.    Please look at my account
 
James
 Sent: Wednesday, February 01, 2017 at 2:02 PM
From: "Bitcasino.io Support" <[email protected]>
To: [email protected]
Subject: Re: answer me
Dear madjames,

Thank you for your e-mail.

As we have never received reply on the original e-mail where relevance to username: bobbrown was requested there was no reply provided.

As we can see in your e-mail that you informed you have no relevance to the above mentioned username please be informed that our casino has zero tolerance regarding defrauding.

As per our Terms and Conditions https://bitcasino.io/about/terms-and-conditions any fraudulent behavior will result in account closure and funds removal.

As per our investigation the connected account under username bobbrown was using double spend techniques in order to make deposits and defraud our casino.

We might reconsider our decision and reopen your account once you provide sufficient explanation of the connection to the mentioned username.

Regards,
Security Department
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