Betsomnia

Hello. Lcb.org team 

I need your help,  betsomnia casino is not hier in the list of complaints, that I can mention them

This casino scamad me by 15k withdrawal which I have requested 5 dayes ago , my account was fully verified,  before deposits a larg money,  I had no issues ,after playing few hours I did request 3 times withdrawal,  they rejected, I asked them way my withdrawal is rejected, they told me your account is not fully verified , and we need 3 bank statements I send them , at that time I had around 100k EUR in my account,  they delayed my withdrawal and verification when I lost my 100k they verified my account,  I have proof of verification,  I asked them is my account fully verified the live chat agent told yes your account is fully verified,  I said them when my account is verified way I don't get my withdrawal , live chat agent told wait i am checking the information I said oke , when she is come bank to the chat my account just blocked without reason I was in shock they just blocked my account I lost my 100k because of delayed my withdrawal and now they have my 15k which dint want pay , this is really frustration and kind of fraud what they did , they must explain this

Beste, regards 

Wali19

Hello Wali19,

We're sorry to hear that you're facing this kind of issue. If you have screenshots of your correspondence with the casino’s live chat support, feel free to send them to us via private message along with your casino username. We’ll reach out to the casino representative and request further information about this case.

Thank you.

Hello. Thank you for reviewing my case I am gonna send all chat conversation with support team Beste regards Wali19

Hello, I send you the secreenshot of chat with support team

This is the chat proof with live support team 

Thank you for providing the screenshots, Wali19. Could you please let us know if you received any email from the casino regarding why your account was blocked or if the verification was unsuccessful? And please check the PM I've sent you regarding your casino username.

Thank you for your cooperation.

Hello. I didn't received any email from the casino customer service about my account blocking and about my withdrawal delayed,  that's way I am worried about ,  my username is my email address, ja***

Hello. This casino doesn't want process my withdrawal, I have send it many emails to my vip manager, all emails are helpless , they don't explain anything about my account blocking reason and pending my withdrawal 

Please help me about this

Beste regards 

Bakhtyar walizada

Dear Wali19,

Your complaint is being handled, no need to double-post it. Thank you for understanding. 

Thank you for providing all the additional information. We will contact the casino and inquire further about this matter. Please keep an eye on this thread for further updates.

Dear Wali19,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Thank you for your patience.

Hello.

Yesterday casino send it me this email and after they send me back that previous email was mistake,  they are not delayed my withdrawal,  I have seen reviews about this casino on trustpilot ,many players had a negative experience about this delayed some of players got scamed by this casino,  this casino has no terms and conditions they can do everything what they want , but I don't let them scamming my money

Beste regards 

Wali19

This is the secreenshot of email that they send it to me

Dear Wali19,

Thank you for updating us.

Please be advised that, due to the upcoming weekend, there may be a delay in the casino’s response. We’ll keep you updated as soon as we receive any feedback from them.

Dear Wali19,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Hello Wali19,

We've received a response from the casino rep stating the following:

Dear Wali19,

Thank you for reaching out and giving us the opportunity to address your concerns.
After carefully reviewing the activity on your account, we identified an issue related to the deposits made, some of which, unfortunately, did not reach our casino's account. This resulted in a discrepancy, as part of the funds used during gameplay, including the balance leading to your winnings, originated from deposits that we did not receive.
At Betsomnia, the integrity of our operations and fairness to all players is paramount. As such, we must ensure that any winnings are derived from verified, legitimate funds. Given that a portion of the funds used to play were not received, we are obligated to adjust your account accordingly.
In line with our Terms and Conditions, which state that all winnings must come from valid, fully received deposits, we have adjusted your balance by deducting the winnings obtained from the uncredited deposits.
If you have any questions about this decision or require further clarification, please feel free to contact us. We appreciate your understanding and cooperation in maintaining a secure and fair gaming environment.

Sincerely,
Betsomnia Casino

You should have received the same email from them as well.

Since it's been more than 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as resolved.

Hello.Jonvana

The issue is not resolved , I had no issue according the deposits,  my deposits was arrived with successfully 

They have to pay my withdrawal which I have asked for

Dear Wali19,

As mentioned in the casino rep's response above: "In line with our Terms and Conditions, which state that all winnings must come from valid, fully received deposits, we have adjusted your balance by deducting the winnings obtained from the uncredited deposits."

However, we've contacted the casino regarding your latest post and will let you know when we hear back from them.

Thank you.

Dear Wali19,

We've contacted the casino and referred them to your post. We will update you when we receive a response from them.

Thank you for your patience.