RESOLVED: Arlekin casino not paying withdrawals

Well i tought the hard part with casinos, especially dama group was to KYC i guess they can always surprise me, in the bad way. I won on arlekin casino (new dama) a few hundreds tried to cash out last friday night... I was fully verified so i thought finally a new dama that don't fuckaround. Oh wow if i knew. The last one i had won on axecasino i lost it back as after 2 days they wouldnt even look at my documents or say hello. I told again "oh never dama ever again!" but dam i always get caught by the welcome offers. Well arelkin casino did verify me.. that's all they did.

I told some friends about the place when i tried and they decided to try to. Have one in same boat as me. First they kept rejecting all cashouts without any reason claiming their system is bugged. Then it stopped but the withdrawals just became pending, forever. Day after day support says their system is fucked be patient. No i won't be patient, not with my past history with this group of incompentent criminals. How many dama have i had issues with here, i should know better damit.

Well overall they aren't paying anyone that i know. They constantly reject any withdrawals from anyone or they leave it pending forever. They don't give timeframe, explanations... They are just collecting everyone's deposits without paying. Another new dama that seems to have been launched without proper funding and they are building their bank on the back of customers like some others did like woo casino who seized all ecopayz deposits for a month at launch to finance themselves. Oh my if i try not to fall for their promotions and welcome offers. It's always scam with dama casinos, they mess up everything they can ON PURPOSE to make you reverse and rip.

They have player's history in dama, they know me. They know i gave up often in the past shoving my balance cauz the casino was fraud, easily a dozen dama casinos i did that on because after you fall for it once they keep repeating same process to shit you everytime. My guess is dama not only operate casinos but they give to owners a guide "how to scam for noobs 101" because they simply just all repeat the same process everytime.

No casinos is allowed to retain player's money without proper explanations and delays, past a certain point it's a criminal offense as the players money is held against the will of customers without explanations... No delays... Pump and dump scams on twitter give more infos than these "casinos".

fredos386 is my name there i have 300$ pending... seriously dama group... trust me i'll get you around the corner for the countless illegal things you do on a daily basis. I'll write a guide "how to spot a dama scam" it will be very popular jeez.

sorry it double posted my fault

I was going to post a complaint too. I have a pending withdraw for like 5 days and nothing at all. They just make up a different excuse each time. This casino clearly set up to rob people and not pay anyone

Hello fredos386,

We don't have this casino listed on the LCB site, however, we'll try to get in touch with them regarding your payment.

Keep you updated.

Hello JennJennca,

If you want us to try to get in touch with them regarding your pending payment too, please private message me your casino username.

Ty Sydney, as we speak i just noticed they declined my withdrawal after 3 days again... I am fully verified they just plain don't pay they keep declining withdrawals stating a problem give no delay and just leave us hanging. No casino operate without payment processors working otherwise it's a scam. It's been days, they had plenty of time to fix any real bug or system problem. They simply don't pay. It's a recurrent problem with new dama casinos that starts without proper funding. Dam dama sell casinos to whoever and obviously give tips on how to start a casino without proper funding it's clear. They have technical issues that are always super ultra convenient to them as it's always about payments...

I told them they have more offers i'd like to do but i can't deposit anymore for as long as this is going, even then they have no interest in me playing more they just don't want to pay or can't pay that 300$. It's ridiculous. The industry is gone so bad that casinos struggle and cheat players so much, everyone is quitting. I lost 90% of my gambling friends online, everyone has been fooked beyond belief. It's all dead beat scrap. We lose on casinos like never before, it's now a complete bullshit then we finally hit our RTP and casinos go all crazy like they didn't get that the 100 straight 0 deposits would lead to something at some point.

It is now clear that casinos should never have had the control over the money. It has to be a third party that manage the money and pay/reject withdrawals. Casinos will soon see the consequences of their actions. Would they let players manage the funds? Of course not, so why are they any more suited for it? They're not.

Thanks for the update fredos386. We'll see what they're going to say if they get back to us. 

Hi. They declined my withdraw again too right after support promised me I would be paid in a couple of hours

Hello JennJennca,

Thank you for providing us with your account details. We'll try to get in touch with them regarding your payment issue. Keep you updated.

Hello, Fredos

I'll check all details and will come back with feedback.

Btw no worries, I'm shure, that we will resolve all points of your complaint! 

Hello, Jenn

No worries pls, I'll check the status of your payment and will come back with fedback also :) Just give me a little time, pls.

Sometimes there are delays in payments due to the wide variety of local gateways, but in our casinos there has never been a single case when a player does not receive his won money.

Dear Fredos,

I analyzed your problem. You ordered a 340 CAD payout on May 29th. The payment did not go through the Devcode Interac payment gateway, however, we did not receive any incoming comments about the reasons for the failure of the payment from this payment operator.

It happens sometimes. In such cases, we directly contact the representatives of the payment systems to fix the problem within 24 hours, according to our regulations. The decision on the side of the payment system can also take some time, as a rule, it also takes about 24 hours (it is worth noting the fact that payment systems can work only on banking days, May 29 and 30 fell on weekends and elimination of problems with payments from Interac did not follow).

Then you re-ordered 2 payments, on the 29th and 1st, after which you canceled the payment yourself without waiting for confirmation of the payment. Your balance has dropped to 0 and you have activated the self-exclusion function. In terms of account verification, there are no complaints against you. We are sincerely sorry that we lost a player due to a payout problem :( However, such situations occur on literally all payment methods periodically and not a single online casino operator is insured against them. Sometimes you just need to be patient. From our side, we also always compensate players for such problems with no deposit gifts.

As for the Dama HB brands, all casinos have different owners, being a white label solution. Some brands are supported by the SOFTSWISS live support service, some have their own live agents. Of course, there are general requirements for players within the licensee, but the same rules guarantee the players the safety and fairness of receiving the funds won. In case of violation of the rights of players and the confiscation of winnings, you can submit a petition to the licensee and defend your rights. Problems with payments are local, and no one is immune from them. For some owners, the service may be impeccable, while for others it may be terrible.

Dear Jenn,

The situation is the same as for the player above - the payment through Devcode Interac does not go through and is returned to the sender. Our specialists contacted the Interac payment system directly to clarify the reason why the payment did not go through. In the near future we will solve this problem and the payment will be successfully carried out.

Please be patient. From our side, we do our best. After successfully receiving the payment, you will be credited with a no-deposit gift as compensation :)

I spent about an hour getting money loaded on my ewallet that I dont use very much anymore because the casino told me etransfer is broken.

I sent in 3 documents of 3 different screenshots including name, email etc. Then a second page showing account number, name, then a third page showing account info with the transaction I made to deposit here.

They have once again rejected my withdraw. 

Can you please tell me why you put players through absolute hell to cashout in your casino?

Abocasino rep, you need to personally handle this asap, I dont need gifts, I dont need no deposit offers, I want my money. I have had enough. No more of this nonsense. No more.

Hello JennJennca,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Please stop this behavior. Now they are telling me they need to wait to hear back from ecopayz. Everyone knows thats a lie. Transfer from casinos to those ewallets are instant and do not need approval. Support is telling me that all payment methods are now broken. Come on!!! this is totally outrageous behavior!!

Where did the rep go? This is day 12 of supposed tech issues. I spoke to gigadat inc (their payment processor) today and they told me there are absolutely no tech issues or payment issues.

Can this casino be asked to provide proof it is having issues? This casino should not be allowed to operate and take withdrawals and refuse payouts on all players. If not, there should be official warnings posted so players dont fall into the same trap

Hello JennJennca,

Please note that most of the Casino Representatives don't work on weekends. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello, Jenn

I apologize for the long answer - we expected a solution to the problem from a representative of the casino platform, as well as answers from managers of payment systems. The situation is unpleasant, unique, but we are doing everything possible to ensure that the winnings are successfully received by you.

As a solution to the problem, we were offered the possibility of manual withdrawal of funds from the personal account of a legal entity, not through a payment gateway. As far as I am informed, you have already provided additional data for withdrawing funds through an alternative option. Well, we are waiting for a successful payment. I would be grateful if you could let me know when you receive your winnings.

Thanks AboCasino and yes this has been incredibly unpleasant but I do appreciate you posting here and keeping in touch.

I have never seen this happen before and take so long but as I see this is happening with all the new dama nv casinos you may want to warn players before they deposit.

I already know of some players who thought they got scammed here and reversed their withdraw and lost their winnings back while waiting weeks on end with no answer in sight. Not very fair

BUT we all appreciate when reps help and get involved so thanks once again

Dear Jenn,

I understand you. Thank you for your patience! We are glad that you were finally able to receive your winnings.

We will work on our Dama NV brand, the quality of the live support agents and other indicators :)

I didnt get my money yet was just thanking you for being present and helping with this issue thus far.

Will update when I am paid.

Hello JennJennca,

Thanks for letting us know! Please keep us updated.

Alright I got paid today. Thanks LCB and Abocasino rep.

Looks like all new dama nv and n1 casino have broken payments since this casino was only able to pay me with a manual international bank transfer. All other methods in the new casinos dont work for weeks now.

Now goodman casino, argo casino and casinokakadu are not paying me. Argo 33 days, goodman casino 12 days and casino kakadu 5 days. 

goodman and kakadu are n1 dama nv platform so they told me they have same issue as arlekin. All withdrawals broken.

And Argo is JocSolutions and they just decided to go full out rogue non pay

Hello JennJennca,

Thanks for letting us know! Glad to hear you received your payment.

If you want to file a complaint regarding Kakadu Casino please post it in this thread HERE, for Argo Casino HERE and for Goodman Casino HERE.

Hello fredos386,

Have you received your payment from Arlekin Casino?

Hey sydney there is already a complaint on here from me about argo and Melissa been trying to help. Ive messaged the rep last week when he said I would be paid and wasnt and seems he went awol. Melissa said she would message him again. I also messaged her about goodman casino

Hello JennJennca,

Ok, thanks for the update!