No Deposit: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet

I wish I'd of checked this forum b4 I used the 25FREE bonus! I opened an account, used the free spins, won $39.83, made playthrough, turned it into $111.00 and was told that I cannot withdraw because I'm from the U.S.! They DID say that if I had DEPOSITED the money I was then eligible to cash out. Really?

Hmmm that is horrible..if they don't take new players (or so they say) then why allow you to register an account (allow new player) and then say you can only withdraw on your own deposit?

Try someone else in support and see what they say.

I spoke with support and the 'max # reached' now seems correct.  They only allow the 25FREE 6 times.

That stinks.

There website does say 'NO US' but I have asked and was told... they do take deposits from the US.  *confusing*

...sorry I posted in the wrong post

Wow, this is crapola....boo boo boo to genesys group for continued nonsense!

What kills me is. They target US players. And it's the US players that keeping them afloat. Players outside the USA can pretty much play at any casino software they choose. I highly doubt they are playing at BETONSOFT casino. They would damn near be out their minds, if they did.

chocolateman i dont think they accept new US players any more

Got $25 at TM

I got $25 for code 25FREE at Grand Eagle Casino right now. Good luck everyone!!!

Thanks!  I didn't get an email but I tried the code at the same casino that I got it the last few weeks and it worked!  Grand Eagle is where I claimed it.

I pointed out that the LCB banner for their site says "USA OK" They asked me for the link, sent that to them and they said ... Uhhhh... we are not responsible for the banner of a third party company. Just a little more info on the non-payment of the ND USA debaucle! This was Treasure Mile, BTW.

I got another email for the free $25 today and decided to write to support at Grand Eagle about the offer vs. the rule about US. They answered pretty quickly and this is what they said:

Thank you for contacting us.

You are correct in saying that you can claim it but you will not cash out on it. What is eligible to you is the 125% match bonus that you can withdraw if you have won anything from it after meeting your wagering requirements.

I have sent back another question and asked them why this is the case... will let you know what they say about it if they get back to me on this.

katt

I remember another set of casinos that did this, come to find out in the low down and dirty.. they instead used fetious rules, (unknownist to us) they claimed USA players abused the bonuses, so they made that the rule.. couldn't cash out on the free ND's but could if you'd deposit, all players should get the same treatment we know.. but pick n choose they do!

I could understand that if I had been to any of their casinos before, But this is the first and only casino in their group I've ever been to. I hardly call that abuse! The other reason the rep that called me gave was that their software is written to be loose on the free spins and then is supposed to tighten up when you get to the playthrough spins. He said that mgmt. had decided that it was too big a risk to take that someone would actually make it through and be able to cash out back in July. I guess that their software uses a different algorithm in the random number generator sequence during those 2 phases of a ND bonus. It's as if he was surprised that I had actually made it through. It's not supposed to happen! Anyway, that's the first and only time I'll be playing at their casinos. I thank everyone in this forum for listening and good luck to everyone!

Got an email with the code 25FREE yesterday for Mandarin Palace.  The email comes from Mandarinpalace.com  I tried to redeem sais not elligible.  I did contact support & was told my email was not on the master list !! I did put a copy of the email for support to see....I was told, ten, that it was from a forum !

How can this be when the contact in the email is MandarinPalace.  Fed up with them closed all my acct.

Dishonest casinos

loupom  ( sorry for the mistakes lol)

That same with me. I receive email with code 25free, but... nothing. Support told me that I receive this email with error...Dishonest casino.

same here received 5 emails from the groups. was told it was from a forum and not from them.

They are full of Sh*t!!!!!!!!!

I too got the email and I am a depositor and they told me I did not get the email and when I forward it to them he said " it must be from a forum."
I don't appreciate that crap!

Went back to talk to a different rep to see if I would get different results...

You will never believe this, when I went to the email that was sent to me Friday so I could forward it, it had now been changed to something else and the offer was GONE

Are you F'ing kidding me...they can get into my email  >:( >:( >:( >:( >:( >:(


So very SCARY...

Please let me know if this is the case with anyone else who received the offer on Friday. Thank you

Hi,

Never heard of it, changing an email already been sent and read. But if its possible its indead scary.......

  Johan   

yes that happen to me with coolcat casino.i won $7.700 on a 100%match deposit bouus no max cashout .that i had received in a email.after i made the play though of 25 times bounus + deposit.i cashout out $7,700 they told me that i could only cash 10 times my deposit which was $40.00 all i could cashout was $400.00 .when i went bach to the email it was changed form no max cashout to 10x deposit.; but i had printed a copy of the original email

Guess we will need to print any email we use the bonus from...

I was thinking about how they could do this and I think if they enter the information in the email using a link like a link to an image... then they change the information at that link's address on the web then the next time we opened it, although it would still open the same link it would show us the new information at that link address... this would not be difficult, but it would be very underhanded.

katt

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Somethimes in an email, you see : You are receiving this email because you have an account with Lucky Creek Casino. Can't view this email? Click here to view online...........
Offcourse the can change the information at the website as you click the link. But they cant change the text that is actually in the email right??

Got them

Was just gonna post the same.
Got it at Grand Eagle

@Kaboots and Jbul, that makes alot of sense and I believe that is exactly what he did.

But he forgot to change all the text and at the tab and browser it still says Mandarin Palace and $25 free

No, they could not get into the actual email in your account... they don't need to... since you can view it online by clicking that link, the whole thing is a link and all they have to do is change the page that link is pointing at and it would change on their site and in your email because everytime you open that email it is actually calling up the link and that is what you are actually viewing. Now, if there is other information in the body of the email that is outside of the link they can't change that... it is direct to email, not linked to email. Anyway that is the way I believe it works... I ain't no guru...

The main picture was a big $25 Free with a lady...so  he changed it to the Big Score picture, but I guess he couldn't change the other text...

I had something like this happen to me. I had got a email saying claim 2 deposit bonuses, and receive 25 free spins. Well I claimed the 2 deposit bonuses the exact same day I got the email. Well when I went to claim the free spins, live support told me that promotion had expired. I said BS, I just received the email today. He said go back and read the email at the bottom. Low and behold I went back and at the bottom it said it had expired  the day before. I was like WTF!!!!

I thinks its BS that they allow more than one account to be opened per household, but as soon as a second account is opened, NO more free promotions for either account because of the same IP. My girlfriend had an account, logged in from her laptop using my wireless, and now I cant get any free spins. I even had my IP changed and told them that her account would no longer be signed into from my new IP, and he said, "Sorry".   BS 

We just redeemed $25  useing code 25FREE  AT Grand Eagle
                                            Diane and Denise
       
                                                     

it's available only for depositor right?

I'm not a depositor and I got the 25 free

i didnt and im not a depositor

i just spoke to live chat and was told they are running no such 25FREE promo. and i am a depositer! go figure!

The 25FREE code is issued via email on Fridays and it is valid until Sunday.
Watch for your emails from any of the 5 casinos.

The last 3 weeks, I got the 25FREE from 2 of them.

this is what i get

You are now chatting with 'Dean'

Dean: Welcome to the casino! How may I assist you today?

Dean: Hi allyson

allyson: HI. i have been following the forum postings of many players, both non and depositing being able to redeem 25FREE

Dean: The offer was sent out by invite only

Dean: This casino is not a forum casino, it has its own web site

Dean: All offers from forums will not be entertained

Dean: www.wizbet.com

allyson: But i am not eligible for this bonus. I dont understand why a depositing player is not on the



allyson: But i am not eligible for this bonus. I dont understand why a depositing player is not on the invite list

Dean: Would there be anything further I could assist you with while I still have you online?

allyson: please close ALL my accounts

allyson: You are rude and i will not spend my money to be treated like this

allyson: and this chat will be added to the forum posts, warning members of the shady policies and poor customer service

Dean: Would there be anything further I could assist you with?

Dean: They have all been closed as requested

allyson: ty

Dean: Its a pleasure. Bye Allyson

hey allyson  you are not alone...i deposit at three of the genysis casinos, and i am also not eligable, and i have been treated pretty rudely too.  oh well, next time they send me an email with an "invite", they will probably be getting a reply something to the effect of  "im sorry, but you are not on my list of invites to receive ANYMORE of my money or business.  good luck wherever else you play though,and keep it posted if you find anywhere that is trustworthy enough.

I'm wondering if the days of 25free are over..I hope not, it gave me something to look forward to on Friday mornings.

Looks like they are.   I was looking forward to them too.  I checked one acct mid morning on Thur and it said' you have redeemed max # of times', I've got that before and just had to wait a few hours. Now it says' code invalid'.

It looks like since this group has gotten with genesys. They are saying the hell with the usa players in so many words. I'm glad I tore their a$$ up early on. I bet I've cashed out over $5k from their freebies

While I agree on some points and by no means are they a favorite casino of mine....they seem to have somewhat consistently still offered freebies to US customers even after the somewhat recently shutting out of US customers by most casinos.  It seems like people get upset with this group because they offer more rewards to non depositors than depositors or the unseen "invite list" they always talk about includes some but not others.  If they would just offer straight across the board or show more loyalty to depositors they would find more would be loyal to them or actually like them.  When it comes to this group and a freebie is found somewhere they have everyone and anyone trying to manipulate them to give it to them (including myself).  I guess my point is they need to just be more consistent and ALWAYS give the freebie to depositors if they are going to give it to non depositors.

If you are able to get the 25free, can you cash out from it?  I got it last week and lost, but then thought I read somewhere that I couldn't have cashed out anyway.  I did cash out $500 last year from a 25free, so that is disappointing if it's changed.

This group sucks period.  I emailed Mandarin Palace to see if they pay out to US players and have NOT heard from them for over a month.  I closed TM, LC and GE.  I can go elsewhere!

You are right if you are a USA player you can't cash out on the free chip... I wrote and asked them after finding it in the terms and conditions and this was their answer:

"Thank you for contacting us.
You are correct in saying that you can claim it but you will not cash out on it. What is eligible to you is the 125% match bonus that you can withdraw if you have won anything from it after meeting your wagering requirements."

Hi all, this is James Matthews from the Genesys Club. I would like to offer some assistance in answering your questions and concerns regarding the 25FREE offer. The 25FREE is in fact an offer we market but we do not send it out to all players. The Marketing team like to do various marketing drives to attract different groups of players. For this reason not all players will be eligible for some of the promotions. If you are listed for such a promotion a personal invite will be sent and your account will be noted. So you should add us to your safe senders list to be able to receive our many offers sent direct to you via email and update your mobile number on your account as we also send sms communication with offers from time to time.  If you have received this offer previously there is a good chance you may or may not receive it a second time. You may cashout on the 25FREE provided you have met the wagering requirement. If that has been taken care of the maximum you may withdraw is $100.

We do offer marketing across the board to all players, depositing and non-depositing which was evident this past week where an offer of 100% match including 20 free spins was made to all players via our Facebook fan page. We currently have a Mystery lottery promotion which is also open to all players where prizes can be won daily. If you want to know more you are welcome to view our Genesys Club fan page on Facebook. In regards to the poor service this has been addressed and corrected. Apologies for that Allyson. I would like to extend an offer through to you if you would like to send in an email to [email protected] and mark it for attention: James Matthews. I will receive and attend to your email and I am sure I will be able to leave you with a smile.

The Genesys Club and it’s casinos ensures without fail that all our Players receive their withdrawals. Unfortunately we are unable to accept new US registrations but all existing USA Players are guaranteed to receive their payouts either by regular post, courier post or wire payment. If you would like to know more please review the banking pages at any of the casinos. We pride ourselves on fast and efficient payouts to all players around the world. If you have made a withdrawal at Genesys Club you certainly will receive your winnings.

If you view our latest theme at Grand Eagle Casino, you will have noticed that we have embraced the USA and all of its Players with some exciting promotions and themes based on popular American culture. Why not check out The Big Score and read about another fantastic USA promotion at www.grandeaglecasino.com .

I trust this may answer some of your questions but if you have any more please feel free to send us an email or contact me directly by sending an email marked attention: James Matthews.

Have a great day and we hope to see you all soon.

@genchat To be honest. Genesys has came in and ruined this group of casinos. I used to be a $500 a week depositor. I no longer do so because of 'ZERO' Freebies. A friend of mines deposited "1" times. And gets freebies nearly every week. Not only that...Current promos sucks! The CS has went down hill. They used to be very friendly and helpful. But now they are arrogant. The game payout was poor in the beginning. Now its even worse. Sorry but teaming with Genesys was a big mistake.