CLOSED $500 LCB February Contest: Your Worst Online Casino Experience

We are huge advocates for fair and transparent practices in iGaming. As a part of our mission to bring more value to the player, LCB is dedicated to combating malpractice through rogue exposure. 

In 2020, we exposed many rogue online casinos, both here and on our YouTube Channel. Join the fight by sharing your stories.

To take part in this contest, share your worst casino experience in 2020! 

Prizes

1 - $100

1 - $75

1 - $50

1 - $45

1 - $40

1 - $30

1 - $25

2 - $20

3 - $15

5 - $10

Rules:

Must be 21 years or older to qualify.
Must be a member no later than January 1, 2020.
One post only per day.
One prize only per member. 
Prize money is in LCB chips and can only be used to purchase merchandise in our store.
LCB reserves the right to void the contest at any time.
The contest ends on February 28, 2021.

Good luck!

So, I signed up at Rembrandt casino some time toward the end of last year. I initially signed up through the LCB link for 10 no deposit spins on Secret of the stones. After creating the account, I noticed my spins are not added and then decided to email support.

Finally, support came back to me after 2 days stating I do not qualify – They never stated why I did not qualify, but given 2 days for a response, I decided not to email them back getting information.

So, after a few weeks, I decided to claim a deposit. They offered a 120% bonus with 66 bonus spins on Gonzo Quest Megaways. I deposited 12 euro and another 14 euro was added plus 66 spins bonus spins.

I never played the spins and tried to wager the bonus. So, I opened Gonzo Quest Megaways and start spinning at 0.20 euro per spin. After about 70 spins I triggered the bonus feature and won x400 my total stake, leaving me with a 90-euro balance. Remember I have 66 spins but selected to play them later. Red Tiger ran a promo of wager 20 euro get 10 spins, wager 30 euro, get 20 spins, etc. I opted in and wagered 20 euro and had to play the spins. Won 0.67-euro cents from the spins.

After a while, I decided to play many games until I realize my wager bar does not move or very slow indeed. So the wager was 26 euro x30 which is 780 euros. The free spins winning have x60 wagering, so that would be 0.67 x60 and it means 36 euros. So, in total, my wager was 780 euro + 36 euro = 816 wager. Keep in mind I have not played my free spins as part of the deposit offer.

I contacted support enquiring about the wager and my first email look like this

Me: Hello

I claimed a bonus and had 26 euros in my account. What is the wager? I wagered around 300 euro and my wager is stuck on 5.5%. What is happening?

 
Response: Dear Shafiek,

Thank you for your email!

I would like to inform you that our wagering is 30 x (deposit + bonus amount) when your deposit amount is equal to the bonus amount. When it's not equal to your deposit amount it's 60 x bonus. Please keep in mind that you can play any game with your bonus money, and each slot has a different max bet. As well we have a 30% rule which means that you cannot place a bet higher than 30% of your current balance on roulette, poker, and so on.

Let us know if you have more questions, we are happy to help you!

2nd Email

Me: Good day the free spins win was from the 26-euro balance, not the bonus spins. See below the win was already happening before I got the bonus spins 

Response: Dear Shafiek,

Thank you for your e-mail.

Please note that if you had any missing winnings in the slot game I would kindly ask you to provide us with the following: name of the slot game, date, and around the time when this happens, also I would kindly ask you to provide us with the screenshot one more time in that e-mail.

I would kindly ask you to provide us with the requested details by replying to this e-mail so we could check this for you further with our game provider

Let us know if you have more questions, we are happy to help you!

Then I had a chat with the live chat agent which looked like this

Your chat number is 1F1-279F3A62-0266

Shafiek: Wagering

Frank:
You are now connected to our LiveChat service

You are now chatting with Frank

Shafiek: Hi Frank

Frank: Hi, how are you?

Shafiek: I am fine how are you?

Shafiek: So - I made a deposit of 12 euros and claimed the 120% bonus and 66 spins. I believe the wager is x30 the deposit and bonus amount. I have not played the spins yet. Thus my balance is 26 euros x30 wager = 780 euro wager requirement correct? However, I have placed bets of around 1700 euros and my wager still shows 22.2%

Shafiek: Please can you tell me how much was my initial wager or why it is moving so slow?

Frank: Let me check

Shafiek: Thank you

Frank: Your Original wager requirements were ?7418.40, and you have 5763.30 left to wager

Shafiek: Why is my wager 7418.40?

Shafiek: I deposited 12 euros and got 14 euro bonus

Shafiek: My balance was 26 euros after I made a deposit, and before my deposit, my account balance was zero

Frank: That is correct but no deposit free spins winnings have to be wagered

Shafiek: What no deposit free spins winnings? I lost all my balance on no deposit winnings that I had before

Shafiek: The only active bonus I have on my account my 14 euros, no other bonuses

Shafiek: WHy is the no deposit winnings not showing as a bonus under my account then with wager? and even so, I never won more than 1 euro in any of the no deposit winnings offers

Frank: I can see that there were winnings made in with free spins in the Game Gonzo Quest Megaways, which bumped your wager requirement up

Frank: So for example when your free spin granted a win of? 89, that amount has to be wagered

Shafiek: But I won the 89 euros when I was playing with my 26 euro balance

Shafiek: I only received the 20 spins after I won the 89 euros, I never won 89 euros on a 0.10 bet, I won that on a 0.20 bet and no deposit spins come in 0.10 bet

Shafiek: I won 83 euros

Frank: Please note that these free spins were 0.2 in value, just checked.

Shafiek: Frank I can provide you with free spins - The first promotion offer was to bet at least 20.00 euros and get 20 spins correct?

Shafiek: I meant a screenshot

Frank: If you want this to be checked in detail please email us and explain this. Our agents can also see this conversation.

Shafiek: Why does your email support take so long to respond? I sent numerous emails already

Frank: Please note that I checked this quickly to give you a short explanation

Shafiek: and I am telling you, Frank, I captured a screenshot at the time I was placing bets with my 26 euro bonus balance - as the bonus spins showed 17.60 euros wagered for the 20 bonus spins

Shafiek: I just send the screenshot to support, can you check it? or can I upload the screenshot here?

Frank: Our agents will need to check this in detail. I am unable to do it now

Frank: Let me ask for a bit of patience, please

Shafiek: What is the turn around time for your email support?

Shafiek: Can you email me this transcript?

Frank: Our goal is to reply within 48h but it is usually much faster

Frank: Please request so in the email too, then we can proceed

Shafiek: Request what in the email?

Shafiek: Should I stop playing for now?

Shafiek: I have the game ID and everything and I sent it with the screenshot to support now

Frank: Request that we email the transcript to you.

Frank: Okay, our agents will reply

Shafiek: BTW where did you see 89 euros? I won 83 euros

Frank: That is correct, my mistake, the round won? 83.06 for you

Shafiek: So if it's a mistake, you guys will fix it?

Frank: Of course but at the moment it looks correct

Frank: Please wait until our agents review this in detail

Shafiek: Okay I sent the email to support, can you confirm it's been received?

Shafiek: 282-279F3F82-027A

Shafiek: that is the reference

Shafiek: So according to you, I won that amount with bonus spins, from the 20 bonus spins correctly? However, I have proof, that I was still wagering towards receiving the bonus spins

Frank: Please note that this is something I was able to see from a quick look

Shafiek: Okay then

Frank: Also, I can see the email has arrived

Shafiek: do you recommend - I stop playing for now?

Shafiek: Okay did you see the screenshot? I did not receive the bonus spins yet

Frank: Please note that I have provided you with all the possible information. Please wait until our agents review and reply

Frank: Is there anything else I can help you with?

Shafiek: Nothing

3rd email:

Me Wagering requirement to be removed.

Hi Support as per the attached chat with frank, he said I won 83 euro from bonus spins, and attached are screenshots showing that I won the 83 euros with the 0.20 euro bet from the 26 euro balance I made and the bonus spins win was 0.65 cents in total. As you can see before I made that win of 83 euros I have not received the 10 bonus spins yet.

Response:

Dear Shafiek,

Thank you for your reply!

Kindly be informed that in the event the bonus amount is not equal to the deposit, your wagering requirements are calculated as follows: (bonus + bonus)x30.

Your initial wagering requirement was 864.00€, however, please note that each win made with free spins also has to be wagered.

This also applies to free spins which were received as a deposit incentive.

Each win with free spins has a wagering requirement of 60x.

Let us know if you have more questions, we are happy to help you!

So, I decided to verify my account as I thought I completing wagering and emailed the following:

-       Government Issued ID (Back and Front)

-       Passport

-       Proof of Address

-       Proof of deposit ( Was using Ecopayz proofing the deposit and the account details)

Then I received a response like this:

Dear Shafiek,

Thank you for your email!

To proceed with the verification of your account, we still need the following:

--recent (not older than 2 months) bank statement visibly displaying your name, address, IBAN, and date of issue.

(since the one you have provided us with is not issued by the bank)

Please, note - all information has to be on one page. Screenshots are not accepted. The document has to be a photo of a physical statement or a PDF version of a digital one.

Let us know if you have more questions, we are happy to help you!

Why do you need my bank statement? Did I deposit with Ecopayz – HELLO?

-       First of All, Live Chat is never really available so you will be lucky to get hold of them.

-        

-       Second, if you manage to get hold of them, they cannot assist and ask you to email support (Outrageous).

-        

-       Email support takes around 48 hours, just not to address your concerns. They respond with something else that is not concerning your question.

So as explained I never played the 66 free spins, just the 10 spins according to the promo wager 20 euro and get bonus spins. I thought I was going to keep my 66 spins for last if I lost my bonus funds. So I explained to support I only played at 0.20 euro per spin on Gonzo Quest megaways, so there is no way I won that 86 euro from the bonus spins because everyone knows bonus spins in Red Tiger games come at 0.10 euro right?

Support claim that I used my 66 spins, even though I did not play them, as I had enough balance, just to confirm support said any free spins winning must be wagered x60, although Tom I think advised free spins does not have any wagering attached. Now I am CONFUSED!
 

I wagered more than 2500 euros and had an 800 euro balance left. I still had 5000 euro to go as per support my wager was 7400 euros, on a 12 euro deposit.

I opened a complaint on LCB, it has been over a week and no response from the rep – I decided to play the balance away was left with 1000 euro but could not complete.

-       Live Chat useless - Not Sure why they are there

-        

-       Support does not address your questions but beat around the bush

-        

-       Absurd wagering requirements and they could not prove I won 89 euro from those spins, even though I could prove I won 86 euro from a 0.20 bet and they claimed the 66 spins was at 0.20 ridiculous.

-        The Forum Rep does not bother to respond to my LCB complaint ( I am sure he knows what a Shiitty casino they are) and is tired of dealing with people on LCB who has issues, simply because the entire casino staff does treat them like BS and he needs to deal with it and its out of his control and simply cause he does not get paid enough – (When robberies happened at a garage, does the petrol attendant help you? No they don’t, they get paid a very low salary which is not worth helping to save your life as a customer) – Similar concept of this casino rep explanation!

I decided to kiss that 800 euro goodbye and forget about them. They even froze my account a couple of days later – Most probably saw the complaint.

So, to sum it up:

-       I deposited 12 euro – Had a 7400-euro wager

-       Support – Does not address my concerns

-       Live Chat – Completely useless: Ask me to email support and accuse me of claiming spins without providing proof

-       Casino Rep – Does not respond

-       Verification was a nightmare – Requesting bank statements, even though I deposited via E-wallet

-       Froze My account

The worst casino I had for the NEW YEAR!

Stay away from Rembrandt!
 

Thanks for sharing Fiekie247! To say things like this are frustrating is an understatement. You may want to look up this forum topic and share this experience there as well. 

@Sylvanas - I just realize, this was for the 2020 worst experience and I had mine in January 2021, most probably should delete my thread lol! As it does not qualify at all, I guess keeping this for 2021 contest, if there is one next year or year end lol.

What should I do , remove it? Since I had my worst experience now in Jan 2021.

I must admit, its very frustrating, which is why I let it go and moved on - One thing about me, I dont care about the money involved for most times , but the ethical practice and between what is right and wrong. And I am honest, not that its a good trait to have, but I have little/Zero patience when it comes to online casinos. This rembrant spoiled my entire new year.

Let's leave it up just this once 

Thanks - It was a very long post - Benefits of being a content writer :-)

We like to go in Details and Explain clearly.

This terrible experience I had in an RTG casino called Yebo happened in 2017 and here I comment on them
I opened an account in this South African casino through an email that I received by invitation, apparently this casino is just opening its online services, after a few days I received a call on my cell phone with an agent, this person spoke Spanish very well and He told me about a series of promotions and deposits in which my account qualified through a series of 4 bonus coupons with deposit and a fifth coupon that was a free chip for 2500 zar and this had to be used in consecutive order 4 deposits in a row and a free chip at the end of this multi-promotion, after thinking a lot about this phone call from this man, I decided to use this exclusive promotion
After playing and losing on the 4 deposits I used the last coupon which after playing for a long time I managed to win 9,895 zar and thus finish the wagering requirements which immediately requested my payment for 9,895zar (approximately 550 euros 0 662 usd) which I was very happy for my achievement, the day after requesting my payment, the same person spoke to me by phone congratulating me on what I had won in the promotions I had taken and that now I should send my documents for the verification process and that is how I sent my documents the next day I received an email approving my documents until there everything was fine, 2 days later in the morning I received a terrible message denying and canceling my withdrawal for a stupid reason: YOU HAVE ABUSED THE PROMOTIONS AND HAVE TAKEN MANY DEPOSIT BONUSES FOR WHICH THE CASINO HAS CANCELED ITS WITHDRAWAL THANKS FOR YOUR PATRONAGE, I felt at that moment a terrible courage I wanted to do so many things and be able to tell you so many things but unfortunately I could not since everything is always virtual after sending many messages and posting in many forums including here in lcb I was never paid and I never played in South African casinos today this casino is still open even when I decided To share with you this terrible experience yesterday, I entered my account and took some screenshots where the deposits I made are tested and how they canceled my payment for their damn predatory terms, which I share with you my captures that today are still in my history inside the casino cashier.
Unfortunately we are unprotected many times before casinos that have no scruples and make deceptive promotions and nobody seems to be able to do anything to them, it only remains to continue playing in places where they have a very important prestigious and very good ratings and stay away from new deceptive casinos.

They were the ones who made this misleading promotion and of course how they had to pay they decided not to, I attach the proof of my deposits and how they canceled my withdrawal

Hello Everyone , I'm sure some casinos are Rigged , and for me just thieves.

Viggoslot

I played a lot of slots .... but when this casino decide no more winning for you, whether because they are having less millions for they daily quota or they simply decided to make more money in that day.

Whether They Decide to flag your IP address or simply your account, and simply make all games lag , spins become too slow , no way for you to make a quick spin or interrupt the spins.

They make the Game crash while you are playing.

And when it comes to the error messages ,these are the real red flags.

As examples:

You don't have enough money in your account !!!!

While you are in a middle of a game playing and yet your account if full of cash.

Internet connection issue !!!!

When at the same time i have my internet speed test running , in Canada I have both about 500 Mb speed Fiber , and I even switched to 4G with with my phone about 20 Mb speed , everything else online works perfectly but the  casino slot freeze!!!

We are in 2021 , computers are intelligent , There are software that can detect if you are statistically about to get some of your money back due to RTP, we are not dummies, enough is enough.

We can detect where the issue comes from, I have tried this for several days and different hours.

Before i started complaining here i reached out to the casino Security department asking for an explanation and a refund of my Deposits but they simply did not answer and i wasn't able to  deposit for 5 days.

I leave you, guys with some of the screen shots Bellow , i have so many but i can only attach 4 in this post as per forum rules.

Be careful Lcb dear fellows , Gambling online is not only fun but risky in many casinos online, unworthy of our trust !!

BEVEGAS - I signed up as a new customer, account manager welcomed me made a 10$ deposit with the welcome offer, told me I was the most valued customer and how they offered second to none top notch. Really fliuffed me up I was impressed.  I met the playthrough requirements and made 100$ withdrawal. Withdrawal arrived in my bank 4 days later, and this email also arrived

At least you received your winnings. Any casino with that rule should be avoided, though.

Posh Casino is the worst!

Got the invitation for the $500

Deposited a couple of times and managed to get it up to $1400. Then I started playing Kung Fu Rooster at Max Bet of $12 per spin.

As I was playing the game, then casino EXRTACTED $500 instantly from my balance. When I got on the phone with Vince, he could not stop trying to change the subject about what they had just done. I immediatley quit playing and NEVER went back.

This place POSH CASINO IS THE WORST I HAVE EVER EXPERIENCED!!!

Please Avoid this place at all cost...

Hi,  About 4 months ago I was playing at Lincoln Casino I deposited $50.00 bonus was  150%  so bonus was $75.00  as always I play the same games 10XUltimate same bet $1.00=$3.00 per spin,  I played for about 5 or 6 hours my playthru was already met living in CA with the rolling blackouts the power went out so I had to stop playing,  I think I had about $2500.00 in account.  8 hours later I returned to casino and started playing 10XUltimate again and I hit the Random Jackpot $16,827.00 my balance was then $21,846.00  continued to play a couple more hours then I went to withdraws and did a $2500.00 withdraw this is the amount per week to withdraw I kept playing for a couple more hours then went to bed.  The next day I got a email saying my withdraw was denied for a rule that I could only bet  max $2.00 per spin when playing with a bonus so all winnings were void so they took about $18,000.00 out of my account and told me that they left me my deposit of $50.00 so I could try again.  I was steamed I replied to there email stating that my 4 other withdraws of $2500.00 were won on the same game with the same bet of $3.00 why was it never a problem before?  And besides the Jackpot was not won  playing on a bonus it had already been met 10 hours earlier so it had nothing to do with I what I was betting.  I got no reply to my email sent a second email with no reply.  So I lost all my winnings and what really made my mad was when you go to the casino at the top of the page it shows the players name and how much they won and on what game it was won on so for weeks it showed CBOATER $20,000.00 10Xultimate I don't think that's a correct thing to display when they took the money me.  A screen-shot of winnings!!!!!  .

So I have played at this particular casino for awhile now and I'm aware that they take as much time as they can to cash you out. This time I think its going to be different. All of my information is already verified so I'm thinking I just need to wait for the payment to be processed. I emailed the payments department  a new bitcoin address. They replied saying it had been approved. So I'm checking everyday for the next 2 months.  It takes 10 days for a manager to approve my cash  out. So the first 10 days didn't even count because I couldn't really cash out til it was approved. Through out this time I chatted with customer service too many times to count. I kept asking to speak to a supervisor and no one would even acknowledge my request. Due to covid no one was available on the phone. All agents I communicated with just kept reassuring me that it takes time and to be patient even when 30 days had passed which was the limit. After several more weeks a really rude man  emailed me back with my bitcoin address. I had mistakenly sent them the address that I used when I sent the bitcoin payment to them for the deposit. The payment had been processed about 2 weeks after I requested the cash out. Because it was bitcoin they said it was final. I think they waited so long to tell me to ensure that I couldn't recover the funds. Worst customer service ever. And the casino was planet 7

Thank you all who have taken part so far! These will be a great source of info for us to take a closer look at these casinos and maybe even test some of them personally, and then publish reports based on our findings.

Keep up the good work, hopefully, we'll get even more answers in this contest topic!

There are too many casinos out there that disguise themselves as the best, some have given me struggles yet they've delivered with their promises but one in particular is something that didn't make my "wish come true"! This casino was Wishmaker

It all started around mid May of 2020, the cool breeze blew through my head as the rays of sunlight enveloped my surroundings. When I was going through my emails, this offer for free spins on a welcome package came from Wishmaker. I registered an account before this happened. I took this offer and decided to deposit after reading reviews from LCB, I took  a shot at this new casino!

Though my hopes for securing a cashout grew very dim on my deposit, another chance came rushing in when these set of free spins came in handy. They were for Dead or Alive 2. I contemplated in my mind that they were going to suck badly but........this new game convinced me that this indeed was the best! One coin and two coin bets I hit the usual scatters and chose to go on a train heist from the 3 options! This led to over 52x as a multiplier and it paid over $700+. When my persistent action of bets completed the wagering after two days, I finally cashed out with $920+! Here is a screenshot below

Now at this point my mind went through all the possible questions. Will it be a success? Are they legit? This is going to take long? Are they fake? And so, my nightmare begins.

After waiting for a certain time I became struck with major concern! I knocked on the lavishly decorated doors of MelissaN and Sydney for their brilliant assistance! For MelissaN I asked her who the Wishmaker rep was and she gladly replied with an exquisite link for me to trail upon. As for Sydney she sent a distress beacon to the relevant rep who later replied to me. Here is my message to Sami of Wishmaker:

Dear Sami

Hi Sami! I was told by MelissaN that your the casino rep at Wishmaker. My concerns are regarding clarification on my documents and if possible, a request for a different withdrawal method.

First off, I spoke to 4 different people regarding my verification documents. I spoke to Christina, Victor, Mimi and Alexius. I must say they are very professional in what they do!

I sent my ID (Passport) and I also sent in a bank statement that was denied since it didn't have my name so instead one of the live chat operators has suggested that I send in an "alternative" deposit method so I used my Visa card (front & back) which was approved. I also asked if they needed a proof of address which was not required. Alexius has confirmed that everything is in order. What I want to know is, from your end is everything really in order? I ask this because I got different answers from them. Can you please confirm this?

My next question is regarding my cashout request. The deposit method I used is an Interac E-Transfer. Currently, I was only given the Bank Transfer option as Alexius stated that an Interac E-Transfer is the deposit I used which will reflect the cashout. Would I be able to choose a different option to cashout such as an Interac E-Transfer to avoid bank fees?

To support the above, the FAQ section states "Your wish is our desire, and we want to make your withdrawal experience as simple as possible. We offer a wide variety of withdrawal methods, but we can also make payments via direct bank transfer if you complete our due diligence procedures". I do wish that an Interac E-Transfer is a valid option for a withdrawal method and that it doesn't reset the pending period already in place.

Please let me know Sami from your end if everything is good and that Wishmaker does offer an Interac E-transfer as a cashout method. Thanks in advance!

-------

Now follows this:

Hi and thank you for your message. 

Our team is looking into this in more detail and I will get back to you again here as soon as I have a new update to share with you. 

Best regards,

Sami Kurvinen

Head of Operations

Wishmaker.com

-------

My response a day or two later:

Hey Sami!! Please let me know ASAP as my pending cashout has been there since the weekend. I look forward to your response!

-------

Sami's reply:

Hi again, 

I have asked our team to prioritize your case so that we can have this solved asap. 

I´m waiting for a new update and will get back to you here as soon as I have some new info to share with you. 

Thank you for your patience.

Best regards,

Sami

-------

The constant emails and replies kept going on and on with excuses as to my documents being approved or not. So many different stories from different agents giving me replies that I didn't want to hear because I had big hopes to this $920+ cashout to enter my bank. 

Another day later for 5 replies according to my PM:

Hi again,

Your KYC documents are being looked into by our team at the moment.

Regarding Interac - We don´t offer withdrawals to Interac at the moment but keep in mind that we cover any withdrawal fees with banks from our end. We don´t charge our customers for any deposits or withdrawals no matter the payment method chosen.

Best regards,

Sami

--------

I couldn't believe it! After all this time my so called approved documents weren't approved and still are being looked into!?!? They kept asking me to keep sending the same documents, the constant battles of emails and patience given has left me frustrated and so my hopes for this $920+ went into a state of despair, fixed into the path of illusion that filled me further with regret of giving Wishmaker a chance! I used my balance as I was convinced that I would not ever receive these funds and later closed my account!

The tactics the agents made, including the casino rep Sami made me go through to stall and otherwise waste my time was something I'd never want to relive again! This to me was opening a big gambling wound that was previously healed from surgery!

Okay, I just couldn't find a good enough GIF for my gambling wound so this will do

To sum up, avoid Wishmaker casino or any new casino that states that they'll honor your wishes because my time, money and efforts were wasted trying to make even one wish come true!

Agreed.. 100% they are shady

I have been playing online casinos for over 10 years, i had good and bad experiences. Since this contest has for theme the worst experience in 2020, I will tell what happened while playing at LuckyDraw casino for the first time last year.

I opened an account at LuckyDraw casino from the LCB forum link and claimed 30 Exclusive No Deposit Bonus. after having succeeded in playing the bonus 20 times I requested a withdrawal of 100 euro after making a deposit. my withdrawal was valid after a week.
I decided to continue playing at this casino and to make deposits but I was surprised when I received an email from the casino informing me that my account was closed:

We hope this email finds you well.
After a complete review of your account activity, the Management Team has decided to bring our business relation to an end and to permanently close your LuckyDraw account, in accordance with the following rule in our Terms and Conditions:
‘2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.’
Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.
We wish you the best of luck in future endeavors.
Regards,
LuckyDraw Support Team

After reading complaints from players against this casino and its sister casinos I noticed that most of the players who made complaints against this casino their accounts were closed for no reason, it's weird!

                   VEGAS UNRUSH NIGHTMARE

Sept 23rd 2020:Wednesday

      The day a simple $35 deposit at the wrong Casino was to become a 3-month headache. After 3 days of playing on my deposit on and off. Just for fun while visiting some family . I happen to get my balance well over a thousand and down to $3 and back up twice finally around $700 I request a withdrawal. Shouldn't be a big deal as I have withdrawn from this casino previously and the last one was twice the amount with no issues. So literally after boasting about the casino to a couple people and saying they should play there because I had just won. Which I would feel stupid for shortly. I am awoken by an email saying my withdraw had been canceled with no explanation!

      Not too happy but calmly I get a hold of Live Support. Support then tells that their system automatically Flags accounts for whatever reason and cancels withdrawals on its own and they can't fix that. I'm not stupid I play at a lot of casinos I am meticulous about reading the terms and conditions before I start playing as well as never attaching a bonus to my deposits almost ever because I know the playthrough requirements will be astronomical. I tell him that that is not a viable reason and I would like him to elaborate on why it was canceled. he then continues to tell me that they can't fix it, the system does it automatically and it's not reversible. To which I replied "it's your system you can make it do what you want"  I make sure to let him know that I will not let this go and I will be a monkey on your back until I get an answer. and that  I'm well aware that they can cancel any withdrawal at any moment that doesn't make it an ethical practice. 

      For the next week I do everything I can to get an answer from Vegas Rush I contact my LCB rep. ( I'd like you to know vegasrush was very quick to refund my $35 deposit after they cancelled my withdrawal I had a feeling they would use that against me later on and I was right) Eventually we hear back a new reason why my withdrawal was canceled and this time it was even more laughable than the first. Apparently I had figured a strategic betting pattern on 2 slot machines and had figured out when they would hit... LMAO. Let's attack the first part of this problematic answer. Which is how can one figure out the pattern on a RANDOM NUMBER GENERATED MACHINE!!  Which was created solely to make that very thing impossible. Answer you can't.  vegasrush says that 7 months prior to this withdrawal I played $100 free chip with those games and I figured the betting pattern when I did that LOL. I point out to them how asinine of a reason that is basically being blown off by every support person or banking person I talked to at Vegas Rush being told the system can't be reversed and that I got my deposit back.  I reminded them I never asked for a refund because I wasn't done disputing the fact. And despite getting the refund I was still expecting my $700 withdrawal and that would be writing their license Regulators if I was not taken seriously as a depositing patron of the past 2 YEARS

OCTOBER 27TH 2020

      I have now gathered every piece of information regarding my withdrawal dispute. Plus every support chat that I screenshotted, every response. Since all othis is required by The license regulators to show you have tried to handle this in every way possible on your own before asking them to step in. I have also been contacting vegasrush almost daily at this point for the last month trying to get an answer and reminding them that I'm not going away. They continue to ignore my complaint or issue and seem unscaved at the fact they have completely screwed over someone who deposits there regularly. Over the next month I wait patiently for their license Regulators to respond. as most the country is dealing with covid has slowed things down.  I simply explained my situation to the license regulators as well as reciting the predatory terms and conditions laid out by Vegas Rush Casino as well as pointing out in the terms and conditions even if I was strategically betting which isn't possible no where does it say strategically betting is not allowed on slot machines it only references roulette. oddly enough once they found out I had contacted LCB under license Regulators they said they would be reviewing my withdrwal which was once claimed to be irreversible. 

NOVEMBER 25TH 2020

     Receive word from vegasrush that their management was going to go ahead and let me have my withdrawal after reviewing the incident and even cited because I wrote the license regulator. At this point it's been over two months of Relentless relentless non-stop emails bad reviews customer support copying pasting screenshotting. they really want you to solve this before you get them involved if you can,b but let it be said that if you can't there is help you just have to take the time to do it and to not let up this is how casinos get you. If you're playing at a casino that has a withdrawal time of 7 to 10 days the intention of this is for you to get sick of waiting cancel your withdrawal and play with your money. It was grossly obvious Vegas Rush was doing everything they could and trying to give every excuse to stop any withdrawal they can. Which I understand we're all here to make money but not unethically and at the expense of the people who are your best customers.

DECEMBER 4TH 2020

 today was the day I got my withdrawal for the nightmare that started in September and ended in December.  let it be said I will never and have never played at Vegas Rush again nor will I recommend anyone to play Vegas Rush again though yes they did get it handled it was three months in the making and I went through quite a bit of Excedrin to get rid of the headache they caused. the amount of time and I wasted and energy I spent was ridiculous and could have been spent on much more constructive activities. 

Josh Neumayer

I had been apart of an RTG casino called Raging Bull for some time and would make deposits regularly mostly using bonuses to apply to my deposit. I had played with this casino for quite a while but never had any substantial luck and able to redeem from my winnings because of the wagering requirements attached to my bonus and deposits. That was fine, because I understand the wagering and requirements associated with the bonuses applied when depositing. For quite some time they had a really good deposit bonus that I couldn't pass up, 350% bonus which included 50 free spins on whichever promoting game they had available at the time, this bonus included no wagering requirements as well as no Max cash out, which made it hard to pass up. This bonus could be activated by a deposit of a minimum of $35. I would use this bonus regularly because they had no limit on the amount of times it could be claimed, and I would deposit and usually have my winnings up to about $400 but I couldn't manage to stop spinning and would eventually playback all my winnings, which would leave me to trying again and again. So I played about $1,200 worth on initiating separate deposits claiming the same bonus as allowed but never had any luck. Usually after every deposit the casino will allow you to claim a no deposit bonus which can be an amount of money as a bonus or a specified amount of free spins on a particular game which then is included with wagering requirements usually at 60 times your winnings of the bonus. I used a bonus for a no deposit and I received 50 free spins on they slot game secret symbol, then I was able to finally able to play past any wagering requirements applied for the bonus and wanted to redeem my winnings, they winning for a no deposit bonus were minimum and a maximum of $100, so I elected to go ahead and redeem the $100.

In order for me to request a redemption I had to submit my verification documents as required by any casino which was fine, I had done this on separate occasions with alternative casinos and was successful on redeeming my winnings. So I sent in my information and verification forms as required and 2 weeks later I still received no info back on my verification forms being accepted. So I emailed their support center. 2 days later they informed me that they were taking longer than usual to verify documents because of the overwhelming amount they had to do, and that it would take a little longer for me to have my information updated as to whether it's accepted or rejected. So another week and a half goes by and I still have not had received info from customer support pertaining to my documents and verification so I emailed them Again. Now four days later I received an email back saying practically the same thing again, they stated they would "review and process my documents and update me soon as possible it was just taking a little longer than usual."

Some two weeks later I had overlooked my emails thinking maybe I just missed something from them about my verification forms and I noticed I still have not received nothing so I reached back out again. the next day I received an email saying that they had received my documents and were reviewing them and they would let me know via email if I needed to submit anything else further.

As days went by and weeks still with no further communication received from customer support and I inevitably had forgotten, and it wasn't until FOUR MONTH LATER, I finally received an email at my verification documents submitted had been accepted and my account was now verified,  and that was it in the email, nothing further. Keep in mind that I had also submitted a request for redemption at this same time that my documents were sent in. So I logged back into my account and I checked the status of my redemption request, only to show nothing more than that it had been rejected without any stating why in my "notes" area.

I sent an email to customer support requesting some information as to why my redemption had been rejected, chatting online with the live agent they were unable to provide me any information as far as to why.

Furthermore I never received any customer support reply back as to the rejected redemption, needless to say after all of this money and time wasted with the Raging Bull casino I completely wrote them off of my playlist and will never attempt to have any business done with them again. BY FAR WORST EXPERIENCE I HAD WITH ANY ONLINE CASINO WAS WITH RAGING BULL!!

It's good that you received your winnings in the end. Their reason is ridiculous.

well i guess it would have to be 1 of 2 of my meny bad experincess i guess it would be at cash o0 lot i had made a deposit and had wone the max amout i could after playintg for several days and then i wait a while so it sat in my account so i decided to play went down and up in my balance and then got back to the max win and decided to cash out so i get a hold of support for swomething and the gril prceeds to tell i am going to hqave to make another deposit to be able to cash out on my win fr4om my first deposit so needless to say that was my last deposit there and i ended up just playing it off because ill be dammed if im going to be scr3ewed like that

My worst experience isnt as bad as some of these stories above, but what started out as a bad experience that was quickly fixed turned out to have lasting effects . 

I was playing Great Blue at Videoslots and I was starting to win a lot of money, for me anyways. After hitting the bonus and having 15 spins or so at I think it was a 10x multiplier on a $2.50 bet. Over 1000$ then 2, then $3000 and counting, this was awesome. The free spins ended and I kept playing but realized my balance was depleting fast. Much faster than spinning the max bet at $2.50 would for sure. I want playing long before I exited the game to check my balance and it was all gone. 

I went to live chat immediately and after the initial questions they started asking me some vague questions about my method of withdrawals. I knew something was up,  you can always tell when they wont share info with you but need you to stay on live chat. Nope, I'm checking this on my own, live chat isnt keeping me busy like this. I went to my withdrawl history and discovered that while I was playing still, three withdrawals were made via ecopayz. I used ecopayz once years before and never again so this was strange. I immediately went to my ecopayz account hoping to find my money.  Nope, zero balance, no money, and their live support started asking me the same vague questions. I told them exactly what was up, and if they can see an account under my name that wasn't under my account number , that they need to freeze it right now before this ass gets away with my money.

Turns out my account was not only hacked , but this hacker was able to change the ecopayz info on my casino account, somehow get it verified and successfully made 3 withdrawals into that account of over 3000$ . 

What pissed me off the most was how was this account verified so quickly, videoslots has to manually verify from my understanding.  

Well, maybe 4 or 5 days goes by and everything was fixed, the money was back in my account, in which I quickly cashed out every penny. But Ecopayz, nor Videoslots would tell me anything about what happened or how and by who, nothing. 

Ever since that happened I've been having issues all over, my bank account was hacked but was quickly locked down by the system and nothing was taken. I just learned someone has been using several of my Casino Rewards accounts and have even successfully changed the email address and phone numbers on them. 

I still play at Videoslots very frequently,  and haven't had a problem since, other than someone guessing the wrong password 3 times , forcing me to hit up live chat to unlock it before I could play. That lasted months but they never got back into my account. 

I had to change emails and erase accounts at Casino Rewards along with other measures which I wont name here . Same with my bank, emails, passwords, security questions,all changed on a regular basis now. 

It's all become very annoying and frustrating because nobody will let me know how I could stop or catch the  asshole. Who does a person turn to when faced with this problem?  But hey, at least I got my money in the beginning lol The rest I'll just take in strides and deal with what I can, and not worry about the things I cant .

Terrible experiences that people have posted, thanks for your input in this thread everyone!

To be honest, I did not have many bad or unpleasant experiences in 2020 with casinos, mainly because with LCB's guidance I have managed to stay clear from the bad bunch of rogue and blacklisted casinos. However, I would like to give an example of some of the everyday small problems that can become really frustrating if the customer support is bad. The following happened at Partypoker Casino / Partycasino:

I took part in a daily promo with the chance to win no deposit free spins. And I did win, 3 freespins no deposit for a game called Dazzling Sun. I was not expecting much as the spin bet was only 5 cents. But on my last spin I hit a decent win of 2,50 euros haha. However, the winnings did not come up in my balance. I tried logging out and clearing cache and loading the game again but nothing still. Then I contacted customer support with a detailed message with screenshots, and waited.

48 hours later customer support responded and despite my detailed message about the problem, their response was a mere question "What spins are you talking about?" Aaarghh, so frustrating, especially since the amount in question is so small. Again, I explained the problem with screenshots and waited... Then 24 hours later they respond that they have in fact located the jammed spins and asked for me to try to load the game again... Which I obviously had done ten times already. So, another message to them explaining everything in detail... And waiting... And their last message 48 hours later takes the cake. "I am sorry but you have contacted Partycasino support, and the problem seems to be at Partypoker Casino which is our sister site, so you should write them instead" :-D When I had written all my previous correspondence with them through the Partypoker Casino email and they had replied from there too. So at this stage I just gave up and let it be. Not worth it for 2,50 eur bonus money! So frustrating!!!

Obviously this was a minor problem, but about the worst that I encountered last year. Thanks again for a great contest! Good luck everyone! :-) 

I feel like this should be a monthly contest with the way this industry has been lately.

Place - One of the scumbag Genysis casinos(Treasure mile, Lucky Creek, Grand Eagle, ect ect)

I had recieved my LCB cash back for treasure mile but my last transaction was a bonus. They already applied the cash back to my account but I told them I wanted it reversed cause I needed a deposit it between bonuses to be compliant. The support girl said this was a "cash back" promo and didnt count as a bonus. So I played my "non-bonus" cash back and of course I won over 700 USD.   

A few days later im speaking to the supervisor and he informs me that I committed bonus abuse and the withdrawal will be cancelled. I showed him the conversation where I was told this wasnt bonus abuse and he simply said "well they were wrong to say that".

one of the worst experience i got recently was from dozenspins casino
i validate my account before start playing there and i got confirmation from kyc department all set good ""KYC Dozenspins
Mon 20/06/01 07:00
Dear We are pleased to thank you for providing us with all data and documents.
We would like to inform you that your account has been verified with success by our Financial Department.""
then after months of playing i request withdraw for the 1st time so they asked me again for kyc
We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us following documents and information:
- Selfie against the background of our site dozenspins.com with passport.
- Please provide the selfie holding the piece of paper with the current date indicated on it.

sent them all they want instantly

also they denied my withdraw request saying"" At the moment,
we are having some technical problems with the Bitcoin wallet "" coincidence ?? double email at the same time ..??
probably the issue work only in one way "deposit are welcome " withdraw we are sorry we cannot proceed right now ? when so ??
no idea ...bla bla bla and of course they push you to deposit with another method if you want to withdraw and of course you have to wager x3 so it's a push method to get your money traped and if you go for play again of course you gonna lose it

all i can say stay away from this bad casino

Sounds like what Videoslots did 2 years back to many players, closing players account due to a business decision without any explanation!

The contest is finished and the winners are:

$100 Coolife

$75 WaroftheGods

$50 Quickwitted

$45 Fiekie247

$40  tobinc89

$30 mapluche

$25 blacky777

$20 maiwen63

$20 cillaloot325

$15 J3sxxx

$15 cboater

$15 ironjack18

$10 deandobson19

$10 ChiricoSales

$10 abuzmaster

Congratulations everyone! 

Thank you Sylvanas, congratulations to all the winners.

Thank you Sylvanas for the contest, and congrats to all the winners!!!

Thanks Lcb Admin and Members,

I hope this discussion will not stop here ,and that  we all work toogether to learn about the best procedures to confront these Casinos.

Learn about the Valid proofs that will tbe considered seriously if we report these "incident" at first to the Casino for reimbursement or later to The Gambling Commission.

 If we don't get our money back at least these casinos will reconsider such practices with future gamblers.

thanks for me prize and congratulios to the winers and lcb team!