CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

Nice!! I'm sure that it brightened your day!!

CAN i please get help Daniel! username btrue31........Today i received an email from slots jungle saying now they are having problems in the payment department. Thats b@#*sh#@. I talked to live chat yesterday and they said my check has been sent. Now it hasnt? I requested withdraw 10/18. It is now 10/31 and nothing. totally unacceptable! Slots Jungle is going to lose out on a very good customer! PLEASE HELP!

Hi Daniel,

I am freddyvtown from Begado.

I made a deposit at Begado and played on $135 in total deposit money + bonus.  I had fun, played for a while, but didn't end up winning.  No worries since all gaming comes with a degree of risk.  Its ultimately up to the player to act responsibly. 

Anyways, I remember a losing streak, so I logged out, I knew my balance wasn't completely zero, but it was down there.  I checked back in with the casino and saw that I had more money than I thought.  Since I was down to $10 I decided to play some blackjack to maybe roll up to $20.  I played one single hand, then went to check my playthrough. 

Then I noticed, there was a new playthough amount, it was much lower than before, and it appeared to me that the balance was not of my deposit, but off of a free chip.
I knew I was in trouble, I had just played a single hand.  You see, I had been playing a bonus deposit that included all table games, however this bonus ($10) did not.  I thought I was playing off of the previous deposit.  I knew I wasn't down to zero, but I really didn't know how close I was. 

I contacted support and was offered a choice of resetting my balance to the $10 or try to explain circumstances with Jerry.  I chose Jerry hoping that he would look at my history and notice that I just played a single hand...(which I think was a push)

The response email was that I was going to be given a $10 chip in my account and have my balance reset.  You see Daniel, after I played a single hand of blackjack I hit a $75 bonus on the slots, so my balance was $87.50 at the time of my inquiry.  It would appear that I played extensive amounts of blackjack to accumulate $77 more in cash, but it was just a lucky strike at the slots. 

I waited a couple days, then called support over the phone...(which later I was asked to log into my account) the support agent mentioned that Jerry was in the office, so he went to ask Jerry directly if there was something else he could do, I really wanted to keep my $87.50 balance.  Jerry said that I was going to get a $15 chip and he immediately wiped out my balance and reset it to $15, pretty much ending my hopes of keeping my bankroll alive.  I was upset that he didn't give me the option of just letting the balance remain until I found another option, he just reset my account.

I didn't know that you were available for direct support, I would have preferred to chosen you to come to initially.  I have benefited in the past from direct support here at LatestCasinoBonuses.com.  Is it too late to have anything done?  I really feel like it was overkill by completely resetting my balance, over blackjack, when I didn't even win anything.

Please see what you can do my username is: freddyvtown

I've messaged Daniel btrue30.

blue

Hey freddyvtown,

Yes, it happens.

I see that the chip is no longer in your acount and that you were given a $15 free chip instead.

Let me know if anything else needs to be done.

Best regards,
Daniel

Hey btrue30,

I've checked with Finance and indeed a check was sent to you.

Please let me know if you have received it.

Best regards,
Daniel

Hi Daniel,
Thank you for your response and attention my issue.

As you noticed, the my balance was reset to the $15 dollar chip.
What happened was that I was told that I am getting a $15 dollar chip.

Jerry didn't give me a choice, he simply removed my balance, and entered the $15.
This made me unhappy because I still felt like this was extreme.  Again, I mention that we are talking about 1 accidental bet.  There was no need to wipe out my ENTIRE account.  He didn't give me a chance to rebuttal, it was case closed.

Its not like I was trying to hide my actions, I notified the casino of what happened, and then quit playing after I made contact. 

To me, it felt like the opportunity to make the play through was shut down.  I won a bonus of $75 on just a single bonus round spin.  If someone where to take the time to review the played games on the bonus chip, one would note that there was NO MONEY won.  And for Jerry to completely empty my bankroll over this is a little overkill...

I was hoping for another opportunity to escalate the issue, but Jerry's command ended it for me.  That is why I received the $15, not by choice, but by force.  It was hard to play the $15 and enjoy it.  I don't know...if you guys give me another chance, I will make another deposit.

Hey,

Got it. Let me check that out.

Best regards,
Daniel

Hi,

I've requested to credit your account- it should be similar to where you were.

Have Fun!
Daniel

Great! Oh I am beyond ecstatic!

I am thrilled that you have given special attention to my issue.  Before I check my account, I just had to give you a special thank you.  I appreciate you and how you were able to not only resolve my issue, but also in such a quick manner...so thanks Daniel !!!

Thank you, LatestCasinoBonuses for making it easy for players to get the help we need.

Hi Daniel, username btrue31 i haven't received my winnings. Can you please give me my tracking number thanks.

Daniel forget about the tracking number my check just arrived!!! T
hanks for your help!

Daniel, could you please find out why Slots Jungle is refusing to let me redeem my comp points ... I cannot do it through the cashier as they have blocked that.  For about a week now I have been fighting with them for the redemption.  Management told me it was the finance departments decision ... now yesterday I got an email saying that is was managements decision ... so which is it?????  I spoke to Julia again and she told me it was the higher up management that makes the decision an that it takes up to 10 days????  What in the heck is going on? Please see if you can rectify this for me please

Please what a joke, I play at several different casinos and went to begado to play won 50 on free chip and was told in order to deposit to take withdrawal back and then recoup bonus and deposit then withdraw winnings back did what was told and guess what phone rings and was told that I can't do this if I do this the max I would be able to with draw would still be the 50 and only the 60 I deposited how rude...the only solution was to withdraw my 60 and 50 110 and wait...Don't trust this casino there chat people dont even understand there rules how can you.

Hi trpschick - i've checked with finance and they received your request- your comps should be redeemed today.

Daniel seems to be the only one that can get comps redeemed for those players "arbitrarily and suddenly cut off from redeeming deposit bonuses", that is just not right. Fortunately he is willing to help players. But he should not have to keep doing helping players when it is the job of the finance department according to casino support.

how is it that they can do that to the comps that you have earned...are they violating their terms??  it is total crap if you ask me

Hi,

I'm not the one redeeming the comps. Finance do that. In this case i just checked if they got the request, that's all.

I finally did get the my comps ... blew through them in less than 30 minutes and immediately deleted the casino from my computer.  I havent been happy with Slots Jungle and have decided to stop playing there since they took away my bonus priviledges.  What a shame ... for them, because they got alot of my business which will now be given to Club World Group. 

hi daniel,

my username is mich3ll3 at winpalace.  At the beginning of september i was locked out of winpalace and was told to contact support.  i sent about five emails and no one responded.  about five weeks of trying to contact them, an Adriana from finance emailed me and said they closed it because of security reasons.  she wrote me october 2, 2012.  i replyed that i have sent all papaerwork, i used to be a depositing customer, and i have even received monthly cashbacks from you.  She still has not responded and i would like to know what is going on and not a one word response.

Hi p0kahontis,

PM sent.

Finance@casinotitancasino is not correct. You should write to [email protected].

Cheers,
Daniel

my username:ashes goldencherry
I sent my documents and approval received before and deposit with neteller
I wanted to withdraw but I'm getting this warning,from neteller option

Due to current withdrawal limits, this withdrawal method is not available at the moment
I'd appreciate if you help

Daniel I have a question for you-I use a Visa Debit card for all of my deposits at about 10 casinos I play at-today I tried to make a deposit at Slots Jungle and was told they do not accept "Visa Debit " cards at all..is that true?  First time any casino has ever told me that

Hi Masskat,

I've run a check- it was CS rep mistake.

We are  accepting  Debit card  as long as it's an international  Credit card  and open for internet  use.

My apologies,
Daniel

Hey,

Yes, there is a tech issue with the software server. We are trying to solve it asap. You will be paid after the server is up.

Please let me know if you need any further assistance.

Best regards,
Daniel

hi daniel,my user name is sandyp315.I have been told by chris on live chat that im not allowed to use deposit coupons anymore.This after 2 cashouts this month,well i still have not gotten the second one yet because they denied it the first time,but approved it today.I have been playing online casinos for a long time and have never been told that before.Whats up with that?I was going to deposit as i usually do with a coupon,but i wont deposit with a casino that acts that way.Thank you

nope I dont ... I just go online and log in to the flash casino and do it from there. 

I decided to download Winpalace again- hadn't been in there for years i think.  I tried all my usual suspect login ids with my trusty password and nothing worked.  So I used the feature where they email the info to you at the address I probably registered with.  It said the info had been sent.

Nothing.

So i did it again with my secondary email address. Got the same "it's been sent" message.

Nothing.

Oh well...

Hi,

Can you please check if maybe it went to spambox?

Thank you,
Daniel

yes, I looked everywhere.  I even repeated the request several times.

I usually save all my casino sign up emails with my info, but a few years ago my att.net account was in the process of being merged into my yahoo.com email account and I lost my connection during the process.  This caused much of my email to be held hostage in yahooland.  My Winpalace info is probably included in that impenetrable ghost account.

I may keep trying to guess at what my login could be.  Perhaps I should email support and see if they can identify me at Winpalace.  Do they delete or disable accounts that have been idle for some time?

Hi,

can you please PM me the email address you are signed with (and the username if you have it)? I would like to take a look and ask it to be fixed.

Thank you,
Dainel

Hi Daniel

I posted here on the 24th?? for you, yet you have answered other posts after mine? Can u plz read my post and get back asap plz as it has been 6 days.

Thank you
Ruth

Hi Tazzie,

Begado casino is down due to server issues. We are working on fixing it. The moment the casino is up- you will be paid.

I apologize for the inconvenience.

Best regards,
Daniel

Hi Daniel,

UN: Mableshouse - I'm having several issues, mainly because I cant seem to contact finance via either of the 2 emails ive been given (faxback and finance@winpalace). Says they're full.
My first issue is similar to sandyp, All of a sudden there has been stop to redeeming comps or using any kind of bonus codes on my acct with no explanation. Was told to contact finance dept - cant get ahold of them. 2nd issue is I wanted to up my withdrawal amount so I can stop this $500 once every 3 weeks if im lucky nonsense. Again cant get ahold of finance to do anything about this. 3rd issue was after a few cashouts of the $500 the origin of the checks changed to a non-US bank and now that is causing me problems. If the check is international it has to go thru some kind of verification process which after the 10 business day withdrawal approval followed by another week or so to get the check is too long to wait imo. So the last 2 checks ive gotten were from this bank in Canada and after the first check was "verified" my bank told me they cant do anything with it seeing as the issuing bank had insufficient funds???? So now im sitting here with this other check lost. Please Help me Daniel! Ty

daniel, can you please add my bonus to my account at win palace?  dreamypleasures  thank you

Thanks for the walmart tip Ill go check that out today actually, and post how that goes.

Hello Daniel,
I sent you a message to your in box on the 14th of November, and I have not received a response. I have copied it here for you.......
I assume you are the person to help me with my non payment issue at Slots Jungle Casino. I won at the casino, they paid me only about 1/4 of what I won and then stopped paying! Please look into this for me & help me get paid.
My casino user name is 8eighty8
Regards
Ross
I Have also attempted to contact the casino, my emails have gone unanswered, and now they are undeliverable.
I sent emails to the following addresses....
[email protected]
[email protected]
[email protected]
It appears the casino has blocked my email address.
this is the message I receive from the Mail Delivery Subsystem.......
Delivery to the following recipient failed permanently:

I respectfully ask that you help me resolve this situation and help me get paid the remaining amount of my winnings.
Regards
Ross