CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

sure. fully agree.

Hi Espey,

Your deposits were indeed refunded 20 days ago. Unlike regular transactions, in case of a refund, we don't get a "special" confirmation from the bank if your account was credited or not. It will appear as "done" in either case.

The moment you contacted the finance, they opened a query regarding this issue- it takes time since it goes from our bank, to correspondent bank, to your bank and then the reply goes all the way back.

I will update you when we get a reply.

If you can take another look: The refunds can appear in 3 different ways:
can appear as cancellation on the return date (around 8th of feb), or on the date that the original transactions were made, or just the original transactions deleted.

Best regards,
Daniel

Daniel-

Thanks for looking into this for me!!!  Daniel the total amount was 460.00 I looked on my end and not finding the methods you stated. Do you know how long it will take for you to get a reply.

Thanks for trying to help me!!!

Espey

Hi,

No, i still don't know (not a financial expert).

We have recontacted our bank to get a reply. I'll update you.

Best regards,
Daniel

Daniel,
I hit a jackpot at Slots Jungle. Since its a large amount of money, is there a chance of withdrawing all my winnings at once?  Ive won just under 12k.  I know the rules state a max cash out of 3000 per withdraw but I worry cashing out in smaller amounts may take longer than I would like.  I appreciate anything you can do for me.  Lady luck has come to me at a much needed time. 

Username is ch0sun33 @ Slots Jungle. 

Thanks for your help

DAN, hi, i had a withdrawal approved on Mar 14, usually takes 2 days to receive, havent yet, please check ,THX cosmod
WIN PALACE CASINO

DAN, hi, i had a withdrawal approved on Mar 14, usually takes 2 days to receive, havent yet, please check ,THX cosmod
WIN PALACE CASINO

Dan, payment received today,thx cosmod

Daniel,
I haven't received any emails from SJ or gotten any response from you.  I wrote an email to the finance dept and they asked for my username last night.  This morning they declined 2500 and allowed 500.  I'm confused and annoyed at this point.  Can you please see about withdrawing 3000 per request or withdraw my whole balance and closely account please?

Daniel,
Haven't heard much except that my bank info may be incorrect.  It's been long enough.  I'm not sure what the problem is at this point.  It's been painfully slow at this point.  My original request of 2500 was approved on the 22nd of March.  I don't see anything anywhere.  Why is there such a hassle when withdrawing?

Hi,

I've checked.

The situation is that we have sent already 2 wires, but as you said none of them was received. We cannot send another one unless we see that you are getting them.
Now we need to see that either you are receiving them or that we are getting them back.
If we are getting them back then we can send them then we need different account details from you in order to send them again.

In case you do have additional earnings besides the ones that were wired, you can send us new account details and we will send them there and will also send the previos ones the moment we get them back. But there is nothing we can do until you do so.

I do have the prints of the wires and can send them to you in order to check with your bank.

I would suggest using checks, but it's not possible due to your location.

Best regards,
Daniel

hi daniel...username in goldencherry kirbi70...I have request my withdraw in 01.04.2012...the finance today say me not pay my winning before 13.04.2012...how is it possible that this casino is so bad about paying winnings? you can do to have my winnings with just the right time?
many thanks

hi daniel.  i need yuro help, if possible.  I was overcharged on 4/4/12 at Slots Jungle.  I tried to deposit $21 and it was denied per popup window but didn't show in my account history at all,  i then noticed it was put on hold on my mastercard debit acct, so i thought it would be released later (pissed me off but i can live with it).  well, i notified julia lewis as she's a vip rep and the ONLY one who will ever respond - ever!!!!  she said she'd fix if it didn't work itself out, basically - problem is she is in the office at like 3 am my time so we have a time difference problem.  i now assume she's off work as i haven't heard back for over 24 hours!  i have sent emails to finance, support, julia, justine, greg, carol - not one response!  i am fuming as i saw yesterday they took that money out of my account but did not credit to my account.  now they wont respond.  i have to file with my bank FRAUD charges  ASAP if i they don't credit my slots jungle account ASAP (user - beardcat) as i can't wait and wait then inform my bank.  I'm most furious at the absolute lack of response and disregard for so-called customer service - especially because this is so typical slots jungle (if it wasn't for julia, i would have lost it months and months ago with the crap they have pulled).

anyway, can you please help,.  you know i'm a pretty good client there and deposite thousands each month...  below is list of charges for them to see i was overcharged when compared to my account history at slots jungle.  these 20.95 charges are all slots jungle as i don't play elsewhere (although i may be real soon, obviously).  Thanks Daniel,

here's list of deposits from 4/3 and 4/4 that cleared from my bank acct.  the second one (Trace #14628) was the overcharge that they took but did not give me credit for - and it doesn't even show up on slots jungle history.

04/05/2012
Withdrawal @  -$20.95

04/05/2012
Withdrawal @  -$20.95

04/04/2012
Withdrawal @  -$20.94

hi again daniel.  this is my latest effort - chat talk.  i hope it helps.  also, if i here from live chat one more time that deposit doesn't show on history, i will scream - as yes, that is the problem - they just took my money  without crediting to my casino acct!!!  i just wonder how many times this has happened as i make 20+ deposits some days and only noticed this time because i was broke and made few deposits.  that was the last of my money in that account.

live chat excerpt from 5 mins ago:
Please wait for a site operator to respond.

You are now chatting with 'Giovanni'

Giovanni: Welcome to Slots Jungle, this is Giovanni May I have your username and how may I assist you?

beardcat: hi giovanii. i spoke to you on 4/4 re. a deposit that didn't show up in my account history, was deducted from my master card but not credited to my acct. i've emailed support and finance for 2 days with no response, how do i get money? here's transaction not credited to my acct: 04/05/2012 Withdrawal @ 18772874137 HEL 18772874137 HELPSECTIO BAKU AZAZ Trace #14628 -$20.95

beardcat: user = beardcat

Giovanni: Your patience is appreciated, I will be with you shortly.

beardcat: thanks

Giovanni: I checked our system and there is no sign for a deposit from our end. The finance department has more tools to check it and find that deposit so they will be the only one that can credit your account. At this moment I can send them a "Red" email to speed it up and find that as soon as possible.

Giovanni: I am really sorry for the inconvenience and I belive that this issue will be solved soon.

beardcat: please do as they have ignored me. i don't want to have to report as fraud to my bank as they will never let me deposit here again and for now this is the only place i play. thx

Giovanni: I understand you, there is no need to involve the bank. We will solve it between us and we will do our best to make you happy with us!

beardcat: btw, here are 3 transactions from my acct from 4/3-4/4 and u can see only 2 show up on my history: 04/05/2012 Withdrawal @ 18772874137 HEL 18772874137 HELPSECTIO BAKU AZAZ Trace #14717 -$20.95 04/05/2012 Withdrawal @ 18772874137 HEL 18772874137 HELPSECTIO BAKU AZAZ Trace #14628 -$20.95 04/04/2012 Withdrawal @ 18772874137 HEL 18772874137 HELPSECTIO BAKU AZAZ Trace #9853 -$20.94

beardcat: that last info was fyi if need from my online acct.

beardcat: thanks giovanni - i trust u will make them fix it soon. lol

Giovanni: I am sure that this is ture

Giovanni: I will do my best !

end.  thanks daniel.

Hi Beardcat,

Not a problem. I'll check with Giovanni where it stands. I'm sure that they will credit your account as the week starts and then we will check why the deposit haven't reached us.

Best regards,
Daniel

Hi korokoro,

I think i saw that you have canceled part of the withdrawals and then request again on the 4th/5th, so maybe that's what mislead the CS rep.

Will check that out.

Best regards,
Daniel

Daniel I did not have even paid for my withdraw of April 1 ... they expect me to play even final withdraw .. but this is not correct ... I ask them to pay my last withdraw was ... wait all this time makes it bad to play in casinos

thanks daniel.  julia came back and fixed for me!  thanks again.

also, good to know re. withdrawals (re other messages above) as i tend to do that a lot - i cashin and then run out and reverse - usually lose it all too.  they should love me - i'm an overdepositing/never cashout idiot - haha (true story).

My username at Win Palace is Lucky5623.Could you please expediate my withdrawal or flush my account?Thanks!

Hi daniel username in casino titan kirkoala70... I have request withdraw 5 days ago...please you check for me? thanks

Hi kirkoala70,

The withdrawal time in CasinoTitan is 6 days, so that is ok. Unless there are any special issues, the withdrawals always processed on time.

Since I'm not casino employee, i can interfere in special cases or when something needs to be corrected, but not with their day to day work.

I'm sure your withdrawal will be processes on time.

Best regards,
Daniel

thanks dani

Hi daniel..please for mistake I have 2 accounts in golden cherry casino..username  rosalina36 and username rosamunda...please delete account rosamunda and you confirm this? thanks

Hey,

Rosalina36 is open.

Have fun!
Daniel

i made the wager from a free chip and deposit 40 so i can withdraw 100 (minimum) i made my deposit through moneybookers i made my withdrawal through netteller because they have not MB in my withdrawal list, I waited 10 days and they cancel my withdrawal , i am not able to withdraw through MB , someone from support say that i can choose from my withdrawal list , then tell me that the only way to withdraw is wire transfer . ok i made my withdrawal i inserted my bank account , nr. ... click withdraw and nothing happens money still in my account , i am sure that i can wait for the money 6 weeks . that's why i hate RTG

Hey,

I will check, but the payment methods are different from country to country.

Please PM me your user and I will take a look and give more details.

Best regards,
Daniel

i send you my username.

hi daniel username in golden cherry kirbi70
are 4 days that is reversible on withdrawal of my golden cherry .. the conditions in the cashier is that being for 24 hours .. I would like to be paid ... pending and not see my withdrawal ... Policy rival is expected to do to reverse the player but this is not correct ... I expect my payment faster ... thanks dani

Will check both

catalina321 at slots jungle  Got an approval for a withdrawal 4/05. Showed at casino but got no email.After not receiving the wire transfer, by 4/14,talked with support, who said to contact finance.Have send 2 emails * received no response. Called support 4/15 & was told to wait 4 days.Sent another email to finance 4/17 & still no response. Thanks if you can help. Gary

catalina321 at slots jungle  Got an approval for a withdrawal 4/05. Showed at casino but got no email.After not receiving the wire transfer, by 4/14,talked with support, who said to contact finance.Have send 2 emails * received no response. Called support 4/15 & was told to wait 4 days.Sent another email to finance 4/17 & still no response. Thanks if you can help. Gary

i send my 3th email to finance@winpalace still no answer !

Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
Message expired for domain winpalace.com. Remote host said: 452 4.2.2 http://support.google.com/mail/bin/answer.py?answer=6558 dj9si2615105vdc.113 [RCPT_TO]

Daniel ... my username for Slotsjungle is mammag ... I received an email from the finance dept on the 18th of April telling me that all of my docs were approved ... I then requested a cashout and received another email saying that they received my wire transfer request.  As of today the money is still sitting there pending.  I know their terms are UP to 4 business days ... however, if they can take a deposit instantly then they surely should be able to process a withdrawal within 48 hours if they have already approved all of the documentation.  This makes me feel like they are stalling because they either dont have the funds to process the withdrawal or they are waiting hoping that I will play it all back.  At this point I am really not happy since I feel that my withdrawal should have already been processed and in my bank.  I have never had to wait this long for a withdrawal from any casino that I have played with.  I have always been paid within 48 - 72 hours from the time of withdrawal request.  Please look into this and see if you can help to speed this process along.  Thank you

dear daniel user in golden cherry rosalina36
I asked my withdrawal April 28, 2012 ... I have not had the money .. no one responds to email me .. I have sent so many .. I can know when I get my winnings?

daniel,  is this post still monitored?.....seems like issues are backing up and we still are getting no answers......we had talked about transparency to explaining issues and you agreed...please advise on the slots jungle VIP level definitions  and the criteria for gettting bonus banned after making one withdrawal? 

Hey Rosalina, .

need to worry. it goes as usual.  4-5 business days, it's seen in the system and will be handled.

Congrats on your winnings !
Daniel

Hey,

I am monitoring this one, but not all cases are actually a case. For example in the last one, it's all ok. Request accepted in the system and will be handled as usual.


Regarding the Bonus banns- I'm not informed of the exact criteria, but bonuses are not a must... As a player I also like to get those, but I'm not receiving them from all and each one handles it differently.

We have brands that have higher amounts, like CasinoTItan, some lower like Winpalace and there is also difference between different players, but eventually it is risky for the casino and I think they have the privilege to decide whether to offer them or not...

Best regards,
Daniel

hi daniel i recieved my $50 credit winpalace username dorie
i went to live chat to ask about the playthru requirement
dorie: my wager requirement should be $50 cashback is x15 Maximum cash out is $500. This is an ongoing promotion so don't forget to keep track of your deposits
robin: max cash out 500$
robin: Playthrough Amount
robin: Required To Redeem
robin: After Qualified Deposit:  $7,500.00 
dorie: ? shouldnt my playthru be $750.00
dorie: ?
robin: no, because the playthrough on non deposit bonuses is X 40 the worth of the chip

Hi Daniel, I wonder if you can help me. It's about GoFish casino and I know it's rival. Can you please find out for me the name of this casino's rep and his email address. Thank you.....

Hi mooshie,

you can contact their Rep at : [email protected] . However I wouldnt be holding my breath as there have been a lot of payment issues with this group and been on our warning list for quite some time now.

Zuga

Thank you for your reply. Yes I have contacted him thru his email address and now waiting for an answer.

Why do Golden Cherry Casino get a 3 and 1/2 stars rating. They are taking there sweet time in paying me, and making many of excuses about the delay.  Really 3 and 1/2 stars.

ADLWP2

My reaction to Golden Cherry casino was a bit hasty although they were slow paying me I did get it. I Thought that you might  would like to know.

ADLWP2

Danielg
I have been trying to cash out from slots jungle since July 29th.  My emails are ignored, and when I call they tell me it just takes time to process.  it has been two weeks.  I realize that I was lucky and won my very first time visiting the casino, however, I met all of the playthrough requirements, made a deposit and submitted my paperwork.  I got an email saying my paperwork was accepted and I could withdrawl.
I really liked playing there, but I cant help but feel like it is a shady operation because of this problem.  I am hoping you can help.
my username is brandygirot

I have notified Daniel about your issue.

Zuga