VIPs Casino Support And Complaints Thread

I am happy to be here as casino representative for VIPs Casino! We have launched our casino in October 2019 so we are fairly new on the field, even though our founders are solid iGaming veterans. We are safe and trustworthy, operating under Maltese license for remote gambling.

Our site is available in English (also Canada and New Zealand), German, Norwegian and Finnish. You are able to make transfers and play with your local currency. All most common transfer methods per market are available to create a smooth experience for our players.

All our players can get up to 20% cash back weekly with no wagering requirements. Now we are also offering a first deposit bonus where you can claim up to 200 high value spins to Book of Dead. Make sure to test our casino in mobile!

I am happy to answer any questions you may have and I wish you the best of luck at VIPs Casino!

Hello VIPs Casino Representative! 

Welcome to the forum! Glad to have you here to assist our members! 

Welcome to LCB VIPs Casino Representative! 

Welcome to LCB forum VIPs Casino Representative! Thank you for being available to assist our members! 

Hello and welcome to LCB forum!

Welcome to LCB! Nice to have you here

Welcome on board! 

Welcome to LCB! 

Welcome

" VIPs Casino, one of the world’s fastest online casinos " 

That phrase is based on what? How do you justify such a statement?

Also, how dare you advertise "fast cashouts" when your payment processing time is between 3-10 days? 

I would love to hear how you ended up to market yourself with such utterances?

Hey! I am sorry if you didn't have pleasant experience with VIPs Casino! We know that withdrawals could be faster, but we have applied 48h pending time after which they are processed. In case of using eWallets, after that time you can receive your withdrawal almost instantly.

It is not just cashouts we want fast, it's also loading time of the site & games, reaching customer support etc. If you have any issues or questions I am more that happy to help you out!

on your website, it's written Skrill/Paypal: Pending Withdrawal (Can be reversed): 48 Hours; Process: 1 Day; Total : 3 Business Days.

for credit cards and wire transfer is also slow processing time

Hey! Yes that is correct, we have added on our site maximum time it takes for the withdrawal to reach you. For eWallets this will happen within 24 hours after withdrawal has been approved from our end but usually they are instant.