BLACKLISTED: Tropica Casino | Cash o' Lot | Gibson | Sahara Sands | Ricardos

Hi poker247,

There are currently 8 promotions available to you in your cashier and we have about 8 promotions everyday for all depositing players.

I've replied to your PM.

Kind regards,
Duwayne

I have a question regarding an email I received and a pop up message that comes up in the lobby every time I login to Tropica.  The email states that every day in January that you deposit and wager at least $30 you will be credited with $20 and $11.  The casino pop up message states the same exact thing.  I have deposited over $30 three times this week and as far as I can tell I have NOT received this bonus.  I may have received it once but again, I am not for sure.  I contacted support and they say it is random players who get the $20 and $11 but if you read the email screen shot and pop up message screen shot below it does NOT say it is random.  It says each player will receive this.  The only thing that is said about random is if you play 100 on Reel Party Platinum you will be in a drawing for some credits.  I brought this up with support two times this week and they both tell me the $20 and $11 is for random players.  I disagree and the screen shot prove it.  I have only been credited $5.00 for Reel Party Platinum even though I have made 3 deposits at 35 each.  Can you please help, clarify or change your promo and email message so it states the correct information?  It is misleading to players.  I LOVE this casino and deposit regularly and I would have NOT deposited 3 times this week if I had known I would not receive the $20 and $11 each time.  Thanks!  cnolley

Eric: Welcome to Tropica Casino Live Support. How may I assist you?
cnolley: I read the pop up message in the lobby and it says you can claim 20 and 11 free for every deposit above 30 lost every day in January. I deposited and lost over 30 on Jan. 4th and 5th. Can you please see if I received the 20 and 11 twice like the promo states i would?
cnolley: i think i received it once but not for my deposit on the 5th
Eric: May I have your Login name and email address please?
cnolley: yes, cnolley xxxxxxxxxxxxxx
cnolley: i was told yesterday that it is random who receives the 20 and 11 but i have a screenshot from the lobby pop up message that states for every deposit lost above 30 made in jan. will receive the 20 and 11.
cnolley: i should have received teh 20 and 11 two times and i just need to know if it was credited as stated?
Eric: One moment please.
cnolley: ty
Eric: thank you it appears it is indeed randomly, the message also states 100 will be chosen which is referring to this
cnolley: no it says if you play a 100 on the new years game you can be chosen randomly
Eric: The 20 and 11 Free Chips will be awarded once per day to qualifying players.
Eric: I'm sorry but if you qualify you will see the promotion again
Eric: appear in the casino cashier
cnolley: That's not what it staes in the pop up. I will just send it to managmenet
cnolley: do you have there email?
cnolley: i just want clarification
cnolley: cause that is not what it reads when you login to the casino
cnolley: i am not mad or anything
Eric: you may contact management just using our support email and putting in the subject attention management
cnolley: ty have a great day
cnolley: bye
info: Your chat transcript will be sent to xxxxxxxxxxxxxx at the end of your chat.

bonusround,

I'll let Duwayne answer your question, but I'm just wondering if you made 3 deposits within the same day.  If you did, then you would have only one $20 and one $11 for that day.  I also received the same email, I got only $11 on my first deposit, missing the $20, but several deposits after I get both $11 and $20 each time per day.

Thanks Duwayne those 8 promotions are for use with deposits. My problem is with the FREE chips you offer for making deposits. I never received my November 10% cash back promotion and even though I made 34 deposits in December i DID NOT receive my 10% monthly cash back for December either. Not to mention having to contacting support to receive my 20% weekly cashback with 3 times NEVER receiving it at all!

Like member *bonusroundplease" just posted I too am getting the run around from support and NOT receiving my 20 and 11 bonus chips after I deposit. The deposits I have made thus far have been on DIFFERENT DAYS with only receiving the 11 bonus ONCE and never receiving the 20 or 11 bonus on any of the other daily deposits.

I have contacted support 8 times since January 1 as to where my 10% cash back for December is and when i finally due get a response it says "Kindly be patient...it has been forwarded to management to be loooked into" It has been a week and STILL being "looked into"!!!!

No TaaaDaaa I did not make three deposits in one day.  I made three deposits THIS week.

Actually my deposits were on the 4th, 5th and the 7th.  I am pretty sure I am owed 3x20 and 3x11.  I may have received one 11 and 20 but when I asked support if I did all they wanted to tell me was how this bonus is granted to random players and wouldn't confirm yes or no if I had received it at all.

Well, I'm still bonusbanned, can't figure out what I've done wrong exept for making the playthrough on a freebie once in November and once in December.
Both times I reversed without a bonus and lost.
Deposits were also lost.
Still all my promotions are gone ever since December 9.
I've sent Duwayne a PM about 3 weeks ago, no answer, still bonusbanned.
WHY?!

Hi guys,

poker247, I sent you a PM regarding your cashback.

poker247 and bonusround: With regards to the 20 free and 11 free, I'll need to investigate this a little further and see why the system hasn't credited you guys.

Slotbeuker, I'm waiting on management to get back to me regarding your account being bonus banned.

I'll send you both PM's with my reply.

Kind regards,
Duwayne

I'll send y

I just made a $30 deposit without taking a bonus and lost, but I haven't received the $20, $11 for today yet.

username is taaadaaahhh

thanks

See Taadaaa now you are a victim like me and bonusroundplease

Hi Taaadaaa,

I checked your cashier and both promotions are there. The 20 free and 11 free.

Regards,
Duwayne

Hi poker247,

The 20 free and 11 free are credited automatically once a player meets a certain criteria. I need our tech guys to let me know why you and bonusround have not received it.

I'll let you guys know as soon as I do.

Kind regards,
Duwayne

Duwayne I deposited $30 and wagered over $100 at 5:24 a.m. EST today 1/9/2011 and did NOT receive the 20 and 11 chips. Like i said before WHY offer such promotions if you are NOT going to give them to the players?

Hi Poker247,

As I mentioned before, promotions are credited automatically when players meet a certain criteria. I don't credit players individually or manually.

I'm looking into why it's not crediting your account and once I know why, I'll let you know and will credit you with any outstanding free chips. I'd need the assistance of out tech guys to look into this with me.

Regards,
Duwayne

Hi Poker247,

We've had a look into your account and noticed that you only deposited $30 or more on 2 days so far this month and on both those days you received the 20 and 11 free. This includes yesterday as well.

Please bear in mind that the terms of this promo states that players need to deposit 30 credits minimum and have a net loss of 30 credits on the day in order to receive the 20 and 11 free.

Kind regards,
Duwayne

Hi Bonusround,

I see you were credited with the 20 free and 11 free on the 5th and played it. I'm still looking into why you never received it on the 4th and 7th.

Kind regards,
Duwayne

Thanks Duwayne!  I do appreciate your help!  I logged in just a bit ago and had an $11 credit.  I made another deposit of $35 but have not played it or the $11 yet.  But like I said the $11 was in my account BEFORE I made my deposit today on the 10th.

Duwayne, thanks for getting my bonuses restored.
I just found everything is back to normal again!
I'll have a go at the new year match tomorrow!

Thank you so much "Duwayne" for all your help. You have renewed my faith in Tropica Casino again.

Thanks guys,

Glad I could help!

Okay, so I was credited for my deposit on the 5th for 20 and 11 as you stated.  I deposited over the 30 amount on the 4th, 5th, 7th and again on the 9th or 10th depending on the time difference. 

When I logged in yesterday I had a two $11 credits ad one $20 credit.  From my calculations I should have received five $11 credits and five $20 credits.

As you stated I received a $20 and $11 on the 5th.  I received two $11 and one $20 credit on the 10th.  So I am still missing THREE $20 credits and TWO $11 credits.  I am sorry for bothering you about this again but I just want to make sure I receive my credits as it stated I would for my deposits.  Thanks Duwayne for the help you have provided so far and for the help I am sure you will provide now.

Thanks,
cnolley

Hi Bonusround,

I've added some free chips to your cashier to make up for the lost free chips.

Kind regards,
Duwayne

just notice that 400% bonus is not available for me today, wondering if I can have it again sometimes soon.

thanks

Duwayne,

I just wanted to give you a HUGE thank you for taking the time to get the bonus straightened out for me.  You did it in a speedy manner and I do appreciate you greatly. 

PS...I sent you a pm.  cnolley

Hi bonusround,

It's only a pleasure! I've replied to your pm.

Kind regards,
Duwayne

I made a deposit earlier today, but there's no $20 and $11 available yet

username is taaadaaahhh

thanks

Hi taaadaaahhh,

I see you made a $25 deposit and had a net loss of $25. To qualify for the 20 and 11 free, you need to have a net loss of $30.

Kind regards,
Duwayne

In the meantime, I've credited you with the 20 free.

Regards,
Duwayne

thanks Duwayne,

I totally forgot about depositing at least $30 to qualify.  I'm happy with the $20 you gave me.  Thanks again,

Duwayne,

Quick question.... I went to make a deposit this morning at Tropica Casino and there was no depost button for e-checkus. I am U.S. and that is the ONLY means i have to fund that account. Is there a problem with the deposit server or something. I didn't see any thing on Tropica's or EcheckUS website about them not using the service??

Nevermind... it is fixed

but Duwayne I made a $30 deposit this morning and never received the 20 and 11 bonuses nor my 20% weekly cashback.

username tropica: kiretta70
I'm speechless! I talked to support on-line now .... I played for hours taking my promotion from my cashier ... I arrived at 2750 € ... you've canceled all... told me that it was error to promote ... I got 400% promotion yesterday ... a 400% today ... but it is your fault and not mine ... I have played and this is a scam!! I pretend that everything is as I left!! I denounce it!! I was in EURO 2750!! It is as if you had STOLEN MY MONEY

I have several pending payments tropica casino .... Yesterday evening I connect and find my account blocked ... ask me no explanations and answers ... What can I do?? I have not double account nor do I have violated anything ... I do not know what successoma 6000 € pending and I do not want to lose the cost of making an international tribunal process! help?

I've been as loyal to Tropica as my very small budget can allow.  Last transaction was a $25 deposit.  But I am now getting "no promotions available".  Any chance of getting that changed?

jokinsers

400% twice, oi I used it twice, and still have it in my cashier.. maybe that's an error too. hope they fix your problem, sounds like a serious nightmare

then the money earned by promoting 400% were taken twice removed ... unexplained tropica has now blocked my account ... I asked them 11 times by mail, fax and chat but no one answers ... I have not violated any rules .... I only won by depositing money ... Account locked up tropica also blocked account slotocash ... I take these two casinos in 7000 € ... I expect them to pay within 2 days ... if you do not pay reports the theft to the police international

better off getting help from someone here kirkoala. let them have a look why they did it. Tropica Casino, Casino Rep : Duwayne.
Be nice though, I mean stay calm, maybe it will be fixed. Or at least you get a proper reason why. Don't start threatening. You'll probably get a response within a few days, hang in there.

Hey Duwayne 

Sorry to bother you again but I made a 30 deposit last night/today depending on time difference.  I received a free 11 chip today but not my 20 chip for depositing and losing 30 or more.  Can you see about getting the 20 chip credited?  I appreciate you greatly and hope you have a great week! 

cnolley

Duwayne can you take a look on my account because i can't see any promo available... i think i am bonus banned but i don't know why ... i am a depositor
account:D1ss3l1n

My ID at Tropica - Amateur

I am wondering why, since I made deposits, I am no longer eligible for the "Getting Spotted" chips.  I would think that making deposits would be a good thing, esp since I have not received any funds from cashing out, and have wagered over and above the requirements for cashing out from the free chips, and the deposits.

Thanks

id : stormy77

I didn't believe it was true... but it seems since I requested.... (but gave into the temptation and redepositedand lost) a withdraw now i am blocked from promotions!

I had heard others complain of your casino doing this but I didn't think you guys really would work like that.... 

the reply that i got from your support was:

"Regrettably, a number of factors have led to our automated securitysystem flagging your account as bonus ineligible. You will continue To be able to deposit and withdraw without using a bonus."


I haven't deposited this year but i can't believe a casino i was so impressed with ( and WAS considering giving another shot ) would just dump me because you thought you might lose 25!

AND BTW you didn't lose it anyway... true to form i have NEVER been able to get to the point of withdraw with any casino (lucky me...)

I am contacting you in the hopes that you guys will quickly fix this.

Hello all,

I have a question....maybe someone can help me.

Promotionen Offer: 300%
I have a 300% match bonus selected. If you deposit at least 30 €
Cashout: 3 x

But I have deposited 65€! So far so good!
I have played many hours to get to play through small!
After the play through, I wanted to request a payout!

After my account:
300% of 65€ = 195€
Cashout 3 x
= 585€

But in fact, I was able to withdraw only 225 €!


Why does it say in the promo at least 35€ deposit, not until (up to 35€) ?
Otherwise I would have never paid more than 35 €

That's just s**t!!!!!!!!!!  >:( >:(

Is my wits end
May know about it or has had similar experience

I hope you understand my concern

Greetings
felice

What withdrawal method will u have for USA players now?

Maybe they can pay us in peanuts.

I have plenty of peanuts lol

I don't know if Zuga can help or not but I received a 25 free chip at Tropica to play 3D game.  Max cashout out was 25 I believe.  I went to withdrawal it and redeposit it and there was no cashout or deposit button.  I went to support and was told I couldn't cash it out and I asked why did they give me the free chip anyway.  I still have 1900+ in my Tropica account and can't even get my measly 25 bucks.

Same thing happened at Ruby Royal, I claimed a free chip around the same time as Tropica and made playthrough.  Max cashout was 50.  After it timed out they reduced my balance to 50 but I still was unable to cashout.  When I inquired about this they said there was nothing they could do and I asked why did I get the free chip in the first place.  They said it was an old chip which was BS cause I check all my accounts daily.  I just want my 20 from Tropica where I have deposited 1000's and my 50 from Ruby Royal where again, I have deposited quite a bit.

If any help can be giving I would appreciate it greatly.  User name for both casinos is cnolley.  Thanks!

Hi bonusroundplease,

as you know most of the Rival casinos stopped accepting US players. But now there are reports that some of them are no longer accepting bets from existing US players as well.

I do not think it can be done much in your case being that you have no banking options at cashier.

However I will notify Tropica Rep about your complaint and maybe they will be able to help.

Zuga

Hi Zuga,

i desire to know if Tropica Rep is still active in this forum.

I wait your answer,

hi

Hi alb777,

Tropica Rep hasnt been around in a month or so. They do receive the email notification when ever a reply is posted in this thread. But Im not sure why they are not visiting the forum.

Ill shoot them an email and take it from there.

Zuga

Hi Bonusround,

Unfortunately we have no way of processing your free chip withdrawal due to you being from the US. We do not have any processing in the US currently. Unless Rival decide to go back into the US and get processing again, the balance will remain in your account.

Kind regards
Duwayne