Syndicate Casino Support and Complaints Thread

  Dear Everyone!

Let me introduce a brand new SOFTSWISS casino!

Syndicate Casino! 

We have launched not so long ago, though already gaining popularity between players from all over the world!

Our key advantages:

• Accept crypto! and fiat currencies.
• Instant cashouts.
• Our friendly 24/7 Support Team is ready to assist you even on a phone - Call Toll free!
• More than 2000 games from the biggest and trusted game providers.
• System optimized for your smooth gaming experience

Wish you all the great gambling experience and let the power be with you :) 

All the best,

Syndicate Casino Team 

Welcome to LCB forum, Syndicate Casino Team!  Glad to have you here to assist our members! 

Welcome to LCB 

Welcome to LCB Syndicate Casino Team! We're glad to have you here! 

Welcome to the forum:)

Welcome

welcome

Dear All,

Thank you for the warm greetings! 

I wish you a very good day.!

All the best,

Mary,

Syndicate Casino Team 

Hi! Hope to get any help from you guys. I had an unpleasant situation with Syndicate casino. First of all, my account was blocked for no reason after I won in casino. I asked them what was wrong right away and casino representative asked me to sent several documents (my ID and photo of my credit card) which I sent. After that they told me that my account is under additional verification. So I was waiting. From time to time I was asking for update but everything they were replying was "We have no update as for now, we will contact you". I almost forced them to reply me with some exact info and they told me that my documents were accepted. Nevertheless after that my account was not unblocked. Last time I had chat with casino support they told me that my account is now blocked forever and that I should have received email about it. I have never received that email!! I cannot believe I wasted 2 months on this. I need them to pay. I can show you all the emails I received as an evidence

Hello 

Can you please send me your username in PM inbox so that we can ask the Casino Rep to assist with your case? 

Dear LottaJ,

Thank you for publishing this episode. Please provide me with your email associated with casino account and I will investigate what happened.

Thank you,

Mary

Hello,

Syndicate casino had blocked my account 2 weeks ago and didn't process my total winning of $896.I was verified and regular player there.Untill my withdraw request of $661 and $260,everything was fine,casino was taking my money gladly coz of losing.But when I made 1st withdraw request $661,they started begin trouble.They blamed me I was playing there solely when bonus available which is completely lie and a statement of cheating!After that they returned my deposited amount $25.While review going on I played with my deposit only and made another withdraw request $260.Support agent Amelia promised me many times that I will get paid soon but never received yet.My account has been blocked in the mean time.I just want my winning total $896 won all fair and squire.Could you guys help me for fair justice please? My login id is [email protected] 

Hi chomok,

We will ask the Casino Representative to look into your account. Keep an eye on this thread for the updates. 

Syndicate casino not paid my payment $896, got no response from them,blocked my account!What a scammer!

Syndicate casino don't pay winnings to their players ! They block player's account after make withdraw request.  What a joke!

Hi chomok, 

We'll send them an email reminder, let's wait for their response. 

Hello! Do you have any new info for me? 

Hi LottaJ,

We'll send an email reminder and ask the Casino Rep to reply here in the thread. 

Still nothing?

@LottaJ - Still waiting for the updates regarding your case. We've sent a reminder email. Keep you posted. 

Syndicate casino should be warned under Black listed casino.Worst casino ever.They blocked my account after made withdraw request $896.The management have no manner where they don't reply into forum.STAY AWAY!!!

@chomok - we've also asked them to follow up on your case. Keep you posted. 

Dear chomok,

As per latest updates your account has been closed because you have violated casinos bonus terms and conditions.

Your winnings have been voided, deposit left on the balance. 

Terms explanation:

Players who solely making deposits when there is a bonus available will risk of having their winnings from the bonus confiscated and being left with the initial deposited amount of the bonus in question;

- Players who make 3 deposits in a row (excluding welcome package) to the casino and trigger a bonus on all of those will risk of losing their winnings from the bonus.

All the best,

Syndicate Casino Team 

Dear LottaJ,

Sorry for the delayed answer. 

Just received updates You didn't provide us with the verification documents during the 14 days.

3.3.5 -  - if you do not or cannot provide us with such information within 14 days or such information is not satisfactory, we may lock or restrict your Member Account and any returns, deposits, winnings or bonuses which you have gained or accrued will be retained by Syndicate.casino, since you have failed to pass the KYC procedure.

Wish you all the best,

Syndicate Casino Team 

@SyndicateCasino - These terms you have mentioned are very predatory. We cannot recommend our members to a casino that has these types of terms that confiscate winnings because players claim bonuses when they deposit.

Hey Syndicate,

You forgot to mentioning that you were taking my money every week untill I made withdraw request. The bonus was given autimatically after deposit where all other casinos have no issue about this. The support agent "Amelia" had assured me that my winnings will be certainly paid and everything was fine.But later on you showed your true colors. However, I made another withdraw request of $260 which I gained from only my deposit where there was no bonus.So, where is my $260? When you will pay me?

Hi Melcb

This is not the first casino that has this term, there is some other Direx NV casinos and others that has these terms etc. See photo attached from Champagne spins.

Hi Fiekie247,

Why you bother with another blacklisted casino to indulge practices predatory terms?Who are you?What are you talking about?Syndicate casino taking many deposits from players by inviting play with reload bonus.But when a player won some after lost lots of deposits then they disagree to pay winning! I also play with other 20 plus Direx nv casinos like Bitstarz, Kingbilly, Slotum who don't have predatory terms like Syndicate casino.Have a good one.

Hi Fiekie247,

Have a good one friend.

Well I do not have or experience any problems with them.

Infact - I make 2 successful withdrawals with Syndicate and was paid in less than 5 minutes.

I claimed bonuses and played with real cash...

Now for the record:

1.) Do not assume I will tolerate your newbie asss on this forum as I was just stating there are some other casinos with same terms!

2.) I raised my 2 cents just as a contributing forum member, and all advice are welcome!

3.) Do not assume we will like and dislike the same casinos as we do not have the same experience (Syndicate and Champagne Spins) has been good to me. Which is why I bother with them whether they have predatory terms or not, I read them and accepted them, unlike you.

4.) Just cause an admin does not agree with their predatory terms, does not make your case better either. If you broke the terms, you broke it. You were in the wrong - You lost the money and its time to move on. (Although for future Syndicate can consider changing this specific term for future).

5.) Next you come at me - ping me with a PM, so I can avoid destroying your newbie ass publicly. This is a public online casino forum and not a venting tool between players!

6.) This conversation between us is done!

Hello. I like to play casino. But sometimes I have problems when I want to close my account.  The casino refuses to close it. I think those big casinos should close your account on your request. But unfortunately, they want you to take a cooling-off/period.  I guess, it is not the same as closing my account.
I think that it would be fair to close my account if I want to do that. How do you think, is it possible to do such things here at https://syndicate.casino/en-ca? Write to me what do you know, guys!

Hi Anton Mazur,

please send me your casino username in PM inbox and we will ask the casino rep to help you closing the account. 

Hi HokeyPokey,

Please private message me your casino username so we can try to get in touch with the casino and see if there are any issues.

for 2 days the casino and its support is unreachable

We emailed the casino rep to see what's going on. Hope we'll have the update soon. Keep you all posted. 

I can't login from yesterday and write that my country is not available 

I'm also unable to even load the website.  according to cloudflare, syndicate casino is "offline".

Initially had issues loading the daily 1 free spins - couldn't find the game once activated bonus. The first day it was fine, but second day I activated the promo but game link was missing/unable to find the game at all.

Website is back up and running

They even send apology email with some free spins.

NDB to be posted in the correct thread.

Hello,

Syndicate casino not processing my deposited amount $20 where I had wagered it more than 100X.They keep canceling my withdraw request of just 20 bucks again and again.They now wanting to keep playing and and lost all.Could you anybody help me?

Regards,

Mohammad Nabi

We'll try to get in touch with the casino. They haven't replied our messages so far but we'll keep on trying. Please private message me your casino username. 

We received your username. The casino rep will be notified.

Hi, can we discuss some tech issues I had which there was no auto resume on some game crashes.

Hello Pritch66,

We will notify Casino to see if this issue can be fixed.  Please send us your Casino Username via private message and we will get back to you once we get an update regarding this matter. Keep you posted.

Hello Pritch66,

Please send us via private message your Casino username so we can help you.

Hello Pritch66,

We will be closing this complaint due to inactivity of submitter.