StickyWilds, Scatters, Goslot and BitReels Casino Support and Complaints Thread

Hello everyone! 

Here is a specially dedicated thread for StickyWilds, Scatters & Goslot! 

We offer a very big selection of top ranking: Games, Providers, Payment system and much more!!
 

Example of Providers: Yggdrasil, Play'n Go, Pragmatic, Endorphina, Relax Gaming & many more
 

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We are looking forward to having you all in our casinos and will do our best to make sure your experiences with us are the very best! Therefore, if you have any questions, complaints or if you would like to point out something we could do better? Then we are here for you to chat directly with us, so we can learn about your experiences and improve ourselves! 
 

That said, my name is Oskar and I look forward to talking more with you all!

Updated 17th August 2022 - BitReels Casino added to the LCB list

Updated 22nd November 2-22 - Winning Casino added to the LCB list

Welcome to the LCB forum, Oskar! Thank you for being available to assist our members! 

Welcome to the best forum, Oscar 

Thank you guys!  Looking forward talking more with all

Welcome to the LCB forum, Oskar, nice to have you here 

Welcome to the LCB forum, Oskar! 

Welcome to LCB, Oskar! 

Welcome Oskar, thanks for signing up! 

Welcome to the best forum online Oskar! Your presence here means a lot! Wish you a long and fruitful stay!

Thanks again everyone! And thank you for having us! 

Hi, I have registered with Scatters Casino with the user name "B******  only for the $25 Risk-free deposit bonus. I made KYC verification before making a deposit. I opted for the risk-free bonus while making a deposit. I informed my intention to take this risk-free offer to the casino support agent ( name: Nebojsa). Nebojsa, while I was making the deposit, sent an email to me that suggested the risk-free deposit offer, which I have opted for, not selected, and he will activate it manually after making the deposit. I approached him after depositing $ 25 and asked him for a risk-free deposit offer. He gave me a different offer without taking my consent. I thought he activated the same bonus offer that I  always wanted. I played the entire balance for two hours and then went to the support chat agent, asking refund of my deposit into my account according to the offer. This time the live chat Agent was Angel, who told me there was no such cashback offer, I sent her a screenshot, and then she informed me that its name was "Welcome Offer", and you selected a different offer. But I told her I opted for the same offer, and Nebojsa manually activated the same offer. Then I made a complaint through email against the live chat agents. Agent Angel made a reply to this complaint and advised me to wait for 48 hours as it's a requirement as per the terms of the offer I have opted for. I told her it was futile to wait for forty-eight hours, as   Nebojsa, was given a different bonus. ( Which only she has informed me in live chat.) Then Nebojsa replied to this complaint that he received my consent for the offer he had given to me, but I told him I was not informed about any such offer. He replied that I  used this different offer, so now I can't take benefit of the risk-free offer. I told him there was no informed consent for the offer he thrust upon me. Also, I thought I was using the same offer I asked him for. He also amended his statement that I was not eligible for the risk-free offer as I am from a restricted country to this offer. But there is nowhere written in the offer terms that India is a restricted country for this offer. And he should have warned me when I asked for this offer for the first time. Please help me with the dispute with the casino.

Hello Blackhorse79,

Thank you for reaching out to us and exporting this kind of issue. We will try to reach to Casino Rep and inquire about this matter.

Keep an eye on this thread for any updates.

Thank you in advance.

Hello Blackhorse79,

We still haven't received a response from their side. We will send them a reminder and once we hear back we will let you know.

Keep an eye on this thread for any updates.

Thank you.

Good afternoon, 

We are sorry to hear that you have had this experience on our site as a new player, it is defiantly something that we would have hoped to avoid and I apologize for any confusion with this. After taking a look into this for you as mentioned I can see that you did already receive the $25 Welcome bonus as mentioned already, since you had received this we wouldn't be able to offer another welcome bonus as it is only possible to claim one. 

In this case however and as a one-time gesture of goodwill, I have added the Risk-free off of up to $25 to your account for you now, when you next log on you will be able to see this in your balance. If you do need any assistance please feel free to reach out to our customer service team and we will be happy to help. 

Best of luck with this, thank you again for raising this with us. Have a great weekend ahead :) 

It is usual practice to ask for an apology when we make a mistake, and here it is deliberate cheating and deceiving by your casino by thrusting an offer that I never wanted. Here there is no communication of the offer by your casino and no valid acceptance by me. I wanted to accept another offer, and you were selling another one. There was no consent between me and your casino, so there is no acceptance of the offer you gave me. I used the offer you thrust upon me, thinking it was the same one I asked for, so there is only a misunderstanding and mistake on my part and a deliberate attempt of deceiving and cheating by your casino. So, there is no valid acceptance of this offer. So there is no contract between us. Rather, than compensating me or reinstating the same offer, you are generously offering me the same promotion for another $25, which makes no sense to me. This complaint is not for $25, which I lost, it is for bringing out the character of your casino as a habitual cheater and fraudster. Now you are generously offering me the same promotion and want me to believe that your casino will not deceive me.
Thanks for your worthless apology, but I want the offer of the $25 Risk-free bonus reinstated. 

Hello Blackhorse79,

We will bring attention again to Casino Rep in order to help you with this issue.

Keep an eye on this thread.

Thank you.

Scatters Casino has credited $25 into my casino account and I made a withdrawal request for the same, now waiting to receive it in my E-wallet.

Hello Blackhorse79,

Happy to hear that you've been rewarded with this promotion again.

Please let us know when you receive the funds.

Thank you in advance.

Scatters Casino boasts that it pays E-wallet withdrawals instantly, and now there is no sign of processing my withdrawal request after 72 hours. I made KYC verification beforehand. I wonder how long the casino will take to process withdrawal requests if KYC verification is pending.

Hello Blackhorse79,

We need to inform you that the payment will not be able to go through if the KYC verification is not fully completed. Hope that everything will be done in shortest possible time. 

Please keep us informed.

Thank you.

Let me assure you that I completed KYC verification before I deposited $25 with Scatters Casino. I am Enclosing here the email of the completion of KYC received from Scatters Casino.

Hello Blackhorse79,

Thank you for this information. So now the last step is withdrawal to be processed. Let us know when it's happened. 

Hello Berks,
My withdrawal request has approved today, and I received $25. I thank LCB for spending resources on such a low-key dispute to support its member. I also thank the Scatters Casino representative for resolving this issue on time.

Hello Blackhorse79,

We are very happy to hear that you received the funds.

Enjoy your further entertainment. 

We will close this complaint and mark it as Resolved.

Still waiting for my verification and cashout after 5 days.

Live chat always tells me that it's technical issue but will not explain further or give me any estimated time. Always the same automated response.

I am waiting and have uploaded all verification documents which have still not been processed.

Hello Nick Gallant,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

It’s according to the Swedish law only legal for casinos with license to approach Swedish players. Our country control addictions with “Spelpaus” which locking players like myself for all legal gambling. It is also according to Chapter 19, second paragraph of the Swedish Gaming Act illegal to provide Payment Solutions to casino without license. 

CJEU has repeatedly recognized EU Countries rights to restrict cross-border supply of gambling to protect public interest, fight against gambling addiction & Crimes. 

Scatters VIP managers have despite this knowingly manipulated me on daily basis during years without license.

It’s thereby a fact that Scatters Casino have broken the CJEU rules when it comes to Cross- borders gaming laws. 

Two other honest casinos have made settlement for same breach, while Scatters don't even care to answer me during 6 months time. 

I request my net loss eur 59.600 as I made during theirs breach towards me. 

Hello Nick Gallant,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Hello Jan Kristiansson,

Could you please send us your Casino Username via private message so we can try to reach out to Casino Rep in order to check your account ?

Thank you in advance.

Jan Kristiansson- 1968**** - *******@outlook.com 

Hello Jan Kristiansson,

Thank you for sharing your account details. We will notify Casino Rep in oder to clarify this concern for you.

Keep you posted.

Sorry that I wrote on wrong place.

I didn’t find this above information until now, which I am really sorry for. 
The casino rep. is totally lying and it makes me sick to read his answer.

Firstly I have never got one single answer from theirs legal team or relevant department about it during the 6 months as have past. In that case they have sent it to my old mail [email protected] despite I have informed that this mail not is valid and that all info must come to [email protected], as I also have verified to them with my docs.

Moreover I wonder what He say? Is it still pending on the legal dep. desk or what?

He is furthermore lying about how extremely hard they processed me. VIP managers called and texted me every single day to make me continue playing, which I can proof with saved messeges of course, and also that about average bonus makes me laugh. One time I had an big withdrawal pending but they never paid it, just asked for more and more documents during weeks. Finally I of course played it all, and they gave me free bonus money after that as you can see on euro 6.500, another week they gave 50% in free bonus of my made deposits. Is this normal processing and normal given bonuses as they writing? Not in my book.

And they where on top of that not allowed to process me at all according to the CJU/ Cross boarder Gaming rules.

Hi there, I just got below answer from: CasinoForum.io 

it would be totally fantastic if you could help me to get Scatters to answer my questions in the end of this below conversation 💐.         
------------------------------------------------

I'm sorry Jan to hear about your experience with Scatters casino and the ongoing issues you're facing with your claim. It seems like there are several concerns you've raised regarding their actions and the legality of their operations.

1. CJEU Recognition: It's true that the Court of Justice of the European Union (CJEU) has recognized the rights of EU countries to restrict cross-border gambling services to protect public interest objectives. This includes the protection of minors, combating gambling addiction, and preventing crime and fraud.

2. Swedish Law: In January 2019, Sweden implemented a new law that requires online casinos to have a license in order to legally operate and target Swedish players. Offering bonuses and campaigns, except the first welcome bonus, is strictly forbidden for non-Swedish licensed casinos. There are systems in place for registered players with gambling addiction, but it only applies to casinos with a valid license.

3. Scatters Casino's Actions: If Scatters had been offering bonuses, campaigns, and marketing towards Swedish players without a valid license, it would indeed be a breach of the law. It's important to gather as much evidence as possible to support your claim. Having a binder of materials, such as screenshots, emails, and transaction history, will be helpful.

4. Unfair Terms and Conditions: If you believe that Scatters' terms and conditions (T&C) are unfair and in violation of EU Directive 93/13, you can argue that they shouldn't be used to defend their actions. EU directives and CJEU rulings take precedence over casino T&Cs and Maltese law.

5. Payment Solutions: According to the Swedish Gaming Act, it's illegal to provide payment solutions to players without a Swedish license. Requesting a summary of your transactions is reasonable, and Scatters should provide that information to you.

6. Settlements with Other Casinos: If two other MGA licensed casinos have been claimed for similar breaches and settled, it may support your case against Scatters. It's worth mentioning this information to strengthen your argument.

Regarding the conflicting information between KGC and Scatters' chat support, it's difficult to say who is lying without further information. It's possible that Starscream Ltd closed your case with the KGC, but Scatters' chat support might not have been informed. However, without more evidence, it's difficult to determine the exact situation.

In any case, it's important to continue pursuing your claim and seeking resolution. You've already reported the issue to the KGC, and it might be worth contacting other relevant authorities or seeking legal advice to further escalate the matter.

Keep documenting all communication and gathering evidence to support your claim, and don't hesitate to take further action if necessary.

--------------------------------

Hi there,

It’s fantastic and I really appreciate that you took your time and answered me. I have tried and reached out to many channels but no one seems to care or want to help me. MGA and KGC are not doing anything, they have just forwarded me the information from the casino, which is false in most ways. I have also tried with some casino- forums and one of them have just replied by referring to the casinos answers and theirs T&C. The other once have not even got any answer at all from Scatters, and then they have said it’s a dead end from theirs side & closed it. 
I think frankly it’s all a bit complicated and no one have taken time to read it all like you have done (which is really fantastic that you did).
I am quite sure that the casino for example don’t send me the summary of my made deposit because they know if I claim it to the payment provider, it will then probably hit back on them from there. 
I frankly don’t know what to do or whom I shall ask for help to push Scatters for some real answers on some straight questions.
Just to mention some of them I gladly wants them to answer is: 
1: Is the claim still under investigation or not?
2: If it’s rejected, on what reasons? 
3: Why are they not sending the summary of my made deposits as I asked for?
4: What do they answer about the fact (as I can proof) that they processes me daily with huge offers way over the normal standard, like bonuses on euro 6.500 as one example? 
5: How do they justify this compared to what CJEU and EU directives say about cross boarder gaming rules. 
Once again, I am so enormous glad that you took time for this and for me 

Hello Jan Kristiansson,

We have already reached out to them and inquired about this matter. Once we hear back we will inform you immediately.

Keep you posted.

That´s really fantastic! Can´t even express how thankful I am to get help from you to sort out this due to I get no response at all from them. It really mean everything for me! more then you ever can understand. I have suffered something so terrible because of this so just want some redress. Thanks a million in advance for taking your time!

Hi there, 

Just wanted to check the status now when Scatters have had two working days to answer. I really hope they don't behave in same unacceptable way towards you as well, by not even answer. Kind regards/ Jan K 

Hello Jan Kristiansson,

We are still waiting for an update. We really hope that you will get an answer as soon as possible.

Keep you posted.

Thanks a lot for that, waiting for it.

They answered you last time so they should do it this time as well. If they don't, then my only conclusion is that the reason for it is that they don't have any workable answers now. 

 Thanks again for your help!

Kind regards/ Jan K 

Tomorrow one full working week have past since you asked Scatters the questions.

It’s alarming that they answered last time and not now, when they have no defense. 

What does it by the way mean when it say on my forum post “Casino Rep, Yellow dot,5”. 

Does it mean that an representative from Scatters are in this conversation as well?

In that case, then they don’t bather to neither answer your mail and the casino rep avoid it all as well. It’s a serious breach of behavior if you ask me. Can they really make major breaches and then get away with it by just don’t answer anyone 😡. 

Hello Jan Kristiansson,

Casino Rep got back to us and said that they will reply to your post as soon as possible. 

Please be a bit more patient.

Thank you for understanding.

That’s fantastic news that they finally have answered someone. I am extremely grateful for your help. Let’s see then if they take some responsibility in the same way as I know and can proof other casinos have done on same breaches. 

First one half year since I send my claim to Scatters without any answer or feedback. Then one week have past since you asked them about the questions as they avoided.

I just can't understand what it is as needs this unbelievable time frame.

I am frankly in deep problems due to Scatters and expecting a solution now finally after this extremely long time. 

Jan Kristianssson 

First one half year since I send my claim to Scatters without any answer or feedback. Then one week have past since you asked them about the questions as they avoided.

I just can't understand what it is as needs this unbelievable time frame.

I am frankly in deep problems due to Scatters and expecting a solution now finally after this extremely long time. 

Jan Kristianssson 

It’s by the way not only that that Scatters against CJEU rules approached me daily so extremely hard, they also took advantage of my playing addiction.

On August 29 - 2020 I for once had some good winnings and made an withdrawal of euro 75.000. But despite I was verified already and despite they never had asked any of all these different questions on docs when I made all huge deposits, they still didn’t pay out. Even after I sent them all that kind of documents as you can’t even imagine, they still didn’t process it. Even the VIP manager whom worked hard on me at daily basis admitted that they have got all docs as there is to get and He agreed that it was crazy that they still didn’t pay out. You can see His statement in attached files. Two weeks later with holding my withdrawal they reached their goal as they calculated with, I.e that a person whom are sick in a heavy playing addiction will sooner or later play it all back. 

I however didn’t claim this because I understood that it just would end up they saying that they worked on all that crazy pile of docs as they got.

But the claim as I have now is Crystal clear a huge breach of all rules so I really hope and expecting that they can’t get out free from this as well. I am frankly prepared to go as far as needed to get my right here by getting my made net loss as I did during the time they broke the law. The money is by the way a small part of it, I have lost all I had in life and my life is in total ruin due to this. 

Kind regards/ Jan Kristiansson 

VIP managers confirmation.

 Confirmation nr 2.

Hello Jan Kristiansson,

Thank you for sharing all the things with us. Hope that it would be helpful. Let's wait for their clarification.

Thank you for your patience.

Thanks a lot for your feedback and yes, let's wait for that.

kind regards/ Jan K 

And again my claim is not about this holding withdrawals. I just wanted to give you the full picture on Scatters behavior which is far away from a acceptable and fair way to run a casino. If they on top of that don’t take any responsibility for the obviously heavy breach they made on me. Then I hope they will be downgraded to lowest possible rating so other players at least get warned. I wish no one else will end up in same tragedy as me due to Scatters unfair bad behavior. 

Seriously! Is Scatters using same behavior to you as well now by just letting the time go?It’s tomorrow two full working weeks since you asked them the additional questions. And they have had more then one half year in time before that to investigate it. How can it be so extremely difficult for Scatters to revert about my case and come up with a solution?
Jan Kristianssson