Sports And Casino, DuckyLuck Casino Support and Complaints Thread

We're glad to hear that jem0521. Thanks for letting us know!

any update regarding this yet?

Hello undergroundeal,

The Casino Representative says that you requested two chargebacks, one for $200 and one for $125. She says they are refunding all your deposits and that your account will not be reopened.

The multiple free spin offers and bonuses I redeemed were all sent from YOUR CASINO sportsandcasino.  That's why I take issue with it.  If I had been redeeming on my own without being prompted by you  then I could certainly see the problem but when a casino sends like weekly free spins over and over to you then you assume it's not just play money and that you can actually redeem it.  At any rate, beating a dead horse.  I just Toni it was shady.  Water under the bridge.

Hi

I made two deposits almost two weeks ago via BCH to the SportsandCasino.com website and wallet address they generated. Both deposits were 25CAD in BCH. When the first arrived it did not get deposited so I sent customer service a link to the Blockchain and the hash, etc. They deposited the amount of dollars in USD but converted it CAD so instead of getting 24.xxx I got 19.xxx. They first said they didn't know how to fix the problem and then told me I was a liar and it was correct. Stupidly, I deposited again hours later after waiting hours in frustration and they did the exact same thing. So basically I dad roughly 25 percent of my funds taken, hours wasted and unnecessary anger. The amount between the two was roughly $10CAD I wasn't privy to. They tried to do this again a few days ago, with the same issue, as their site generates you different addresses and they try to put the onus on you for not completing the transfer properly. I work as a computer programmer and I also work closely with cryptocurrencies, I mine, etc. I also have been an avid gambler for over 10 years. The first time I complained they started to mess with my account, being petty with something as simple as cashback, elite  membership, rude and neglected customer support, as I likely was flagged, and also not receiving any comp points since. I am pretty done with their site as it has only been troublesome. I gamble with one reason in mind, that is getting what I deserve without having to spend hours talking to support over how the blockchain supposedly makes up numbers and other childish maneuvers. That is all, I hope this is resolved, not really about the money, but I hate seeing and being a part of situations with people and environments that are full of unmoral and unreasonable characteristics that the world has far too much of. Sad world. Lastly the blockchain doesn't lie...

Hello justknoo,

If you want us to get in touch with the Casino Representative, please send me your casino username to private message inbox.

Hello justknoo,

Thank you for providing us with your casino username. 

We've sent an email to the Casino Representative. Keep you posted.

Hello justknoo,

The Casino Representative says this issue happened due to the crypto fluctuation and fees. She will request this case to be revised.

Keep you updated.

Hi was wondering if you could find out for me why Duckyluck says I can't receive bonuses from them? I've only withdrew once and deposited multiple times. When I ask, they tell me because I don't need them?!?! Huh???? 

My yser name is Mividaj55 

Thanks! 

Hi Mividaj55. We hope you’re having a wonderful time with our ever-growing library of games! We offer promotions for our recreational players so that they have a better chance to win. They system identified you as a skillful player that does not need the assistance of bonuses in order to win, therefore it removed promotion eligibility from your account.

What is this crap? I haven't even played at this casino in awhile and I have only withdrawn twice but been loyal to them and their sister site for nearly two years! So some "system" decides I need to be treated unfairly? Read the clip from their comical email I received from both sites:
As you know, we provide extremely generous bonuses at SportsandCasino so that our casual players can stretch their deposits and have more chances to win.
That said, it seems that you are a skilled player who does not require the assistance of bonuses to win. As such, we will be removing bonus eligibility from your account.
You still have full access to all games in our library, and keep in mind that without having to meet bonus requirements, you can now withdraw without being tied to pesky terms any time you have a win!

Hi Ra2377ven,

Thanks for sharing your experience with us.

As per the rep's statement above, it seems the system identified you as a skillful player that does not need the assistance of bonuses to win, therefore it removed promotion eligibility from your account. 

SportsandCasino.com have really been disappointing in my first withdrawal with them in wagered the bonus and was able to withdrawal in couple days but after making a deposit and winning 700$ I now am considered skillful and can't receive bonuses but my withdrawal I made last Tuesday has now taken longer than the first one in don't understand I keep getting told different things and feel like they are trying to get out of paying me

this is not only in the crap casino so also at casinoroyalclub I've been waiting for my money for almost a month now I've filed a complaint otherwise you can't get your money

Hello Kinggod93,

If you would like us to contact the casino representative regarding your withdrawal please send us your casino username via private message.

Hello casinohasser,

If you have some issue with the Sports and Casino that you want us to assist you with, please send your casino username via private message as well and we will contact the casino on your behalf. 

Hello Kinggod93 and casinohasser, 

We have not received your casino usernames in PM. Please let us know if you would need any further assistance from us.

hi, I would like to know when the Sports&Casino withdrawal will be processed?
waiting for a week already (operator in the chat promised to process the withdrawal yesterday), thank you.

 

Hi AndrewStreak,

Can you send us your account username via private message, so we can reach out to Casino Representative regarding your withdrawal.

thanks , done already

Hi AndrewStreak,

Thanks for your credentials. We have sent an email to Casino Representative in hopes that we will get a quick response. Keep you posted.

Withdrawal was processed in the evening , thank you very much Berks !

Hi  AndrewStreak,

That's a great news. Enjoy your winnings! 

We will consider this case as RESOLVED.

Hello bossdiva1016,

Thanks for reaching out to us. We have already sent an email to Casino Rep regarding this issue, and hope that we will get a quick response. Keep an eye on this thread.

Hello bossdiva1016,

We still haven't received any response from Casino Rep. We will send them a reminder email in hopes that this case can be resolved as soon as possible. Keep you posted.

 I won on 2/2/22 and made two withdrawls. One being $550 and the other $400. I have sent in all my documents for verification along with their required "selfie" I have chatted in every day about the pay out and they keep telling me 24-48 hours and nothing happens. It's getting to the point where I am thinking this site is a scam and it's very disappointing.

Hello gamblingbabe,

Could you please specify to which brand are you referring? 

Have you made any successful withdrawals from the casino in the past? 

Please send us your Casino Username via private message and we will try to reach out to Casino Rep in order to speed up the process. 

Thank you.

I won on their site , completed the wager requirements and withdrew 2 payments of $550 and $450. I've contacted through chat every single day since I did the withdrawal and have been told something different each time. Yesterday I was told I was fully verified and my payout is in "auditing" today I was told my account has not been verified yet. SCAM site !!!! Stay away !!!!!

Hello bossdiva1016! Our department in charge sent you an email explaining that there is not a glitch on this game. The pot of gold fills in as a to give the game an extra theme, but the bonus round is triggered randomly.. Please review the reply sent to you by the department in charge:

"Thank you for your response to my previous email. I appreciate your thorough
explanation of your concern and your instructions on how to test the game.

I would like to clarify that the bonus round in the Year of the Rabbit is
triggered randomly by one or more wild symbols appearing on the reels, and
it is not dependent on how much the pot of gold coins is filled up. Each
time a wild symbol appears on the reels, a set of coins is added to the pot
of gold coins, but this is simply a feature of the game and not a
requirement for triggering the bonus round. (attention-grabbing artwork and
the sense of good fortune that comes with each spin.)

Furthermore, I tested the game myself and can confirm that it is normal that
the pot of gold coins is reset when you leave the slot and come back. This
standard game feature is not indicative of a glitch or malfunction.

While I understand your concerns about the bowl of gold coins and how it is
affected when leaving the game and returning to it later, I can assure you
that the game has been thoroughly tested, and there are no known glitches in
the software. However, I will follow up with the game's developer to ensure
everything is functioning correctly and address any issues that may have
arisen.

I apologize for any inconvenience you may have experienced and appreciate
your patience as we investigate this matter. We value your feedback and will
do our best to resolve any issues that may arise.

Thank you for your continued loyalty, and please do not hesitate to contact
us if you have any further concerns or questions."

Please let us know if you have further questions. 

Hello gamblingbabe! If you can provide us with your username for us to find your account and help you with your withdrawals. You can send it via private message if you like. 

Hello gamblingbabe,

Please send us your Casino Username  via private message so we can help you to resolve this issue as soon as possible.

Thanks in advance.

Thank you for your response. I informed them that I played the game before and seen that the pot does indeed remain filled until the bonus is triggered and in the attached picture you see the account manager stated that the pot fills up until the bonus triggers. They said it happens in other games. I plan on testing this on the other games they suggested on their casino but also test this same exact slot at another casino to see if it produces the same results when filling up and then leaving in regards to the bowl of gold coins. I will let you know what my findings are. 

Hi  bossdiva1016,

Thank you for wanting to share your experience with all members, thereby helping members to better understand the situation or problem.

Feel free to let us know the results when you test the slots you mentioned.

Thank you.

 

Hello bossdiva1016! The department in charge has sent a new reply to your query, please view it below: 

"Update regarding your query about the "Year of the Rabbit" slot game by
Qora-Gaming and the gold pot feature in the game.

I have contacted the game provider, who has provided some additional
information that I hope will help you understand how the gold pot feature
works. The gold pot is related to the game's Bonus feature, and the
probability of winning the jackpot round increases the more spins a player
has made without hitting it. However, hitting the bonus round on the first
spin is still possible.

I would like to clarify that the gold pot does not carry over between game
sessions, meaning it is always empty at the start of each new game session.
The purpose of the gold pot filling up is to create a perceived sense of
progression for the player. 

It's interesting to note that similar animations and mechanics are used in
other popular slot games, especially those with Asian themes.

After consulting with the game provider, we have determined that
this was no glitch, and therefore no refund has to be issued.

I hope this information helps clarify how the gold pot works in "Year of the
Rabbit" and provides a better understanding of the game's mechanics. If you
have any additional questions or concerns, please don't hesitate to reach
out.

Thank you for playing "Year of the Rabbit," and we hope you continue to
enjoy the game.

Let us know if you have further questions. 

Hi  bossdiva1016,

As Casino Rep clarified this case properly, we will mark this case as Resolved.

Hello, I talked with the chat support in DuckyLuck, sent documents for verification.
Five days have passed and they say tomorrow every day
(holidays, not working, wait two more days, etc. as seen in attachment conversations screenshot)
If there is any response from a representative and timeframes ,  would be very helpful

Hello EngströmSverge,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thanks in advance.

Thank you , login sent

Hi EngströmSverge,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread.

Hello EngströmSverge. We have decided to permanently ban your account from our casino. You have repeatedly created accounts using different aliases with the intent of claiming free sign-up bonuses. As soon as you complete the wagering requirements, we receive false documentation, this includes fabricated US and Swedish passports and altered invoices as evidence of your address. You have also used a VPN/Proxy to mask your identity in order to make it difficult to get identified. It is our policy to maintain the highest standards of integrity and transparency in our operations, and we cannot condone any attempts to deceive or cheat our casino. We remain committed to ensuring a safe and fair gaming experience for all our customers.

i love duckyluck and continue to play here, they most definitely pay out when you win but with that being said i still never got my issue resolved and i wasnt able to test any games with similar gameplay on their site as there arent any and there isnt any other site that has this same game in order to compare. but i will continue to play  at this casino because i trust them with my money and i trust them to pay when i win, i just wont play that slot. i have now been made a golden goose and i have enjoyed playing there even more lol. now if i could only win and make sure i actually cashout, i have a pending withdrawal now being a golden goose player and crypto elite and will see if the payout is quicker than normal, payout so far has been about 4 days depending on if the weekend is a part of the days you have to wait, i highly reccommend playing at duckyluck

Hello bossdiva1016,

Thank you for providing your feedback on DuckyLuck Casino. If you should need any assistance from us let us know. 

This is more of a question than a complaint. I am trying to withdraw funds(less than $90, by the way) from Ducky Luck Casino.  I have given them photos of my driver's license, utility bill, and me with my driver's license.  I asked for the withdrawal in Bitcoin and they are asking I send pictures of the front and back of my credit card.  I teach about cyber security and that is a big no-no, especially through email.  Why is this necessary?  Can I cover up my card number, except for the last 4 digits, and the CVC number?

Hello goon1018,

Our advice is to send them a picture of your credit card and cover the last 4 digits and CVC number. 

If you need any further help we can get in touch with the Casino in order to help you with this kind of issue.

Hope this will help.

Ducky luck casino is supposed to give you free spins after your 3rd deposit. I have done several and the last two times I have deposited I have not gotten the spins until I messaged support. When I did the agent said you haven't made a deposit and ended the chat immediately.. after she checked again (connected to the same agent) she gave me 25 free spins. (Hail Caesar) @$1.25 a spin. One of the spins I got Cleopatra all the way across with a 5x wild. The hit was for $75.75. A few spins later my free spins ended and I only had $23 on my account. I messaged support and they immediately knew what spin I was talking about and said yes it was a $75 spin. But wouldn't give the money to me.. and escalated  it and told me it would be done in a few hours at 11am. I messaged them around 5 pm and they are now saying it could take up to 2 days to add the money. And they told me they had no supervisor or manager I could be connected to. On my spin history it even shows a $75.75 hit. But they still wouldn't give me the money.. and the support team was apparently not able to understand the rules of the game either. What kind of casino even takes funds away from you on your spins? There was no cap on what the spins could win either ..

Hello Neon7001,

Please send us your casino username via private message so we can contact the casino representative and inquire about your case. 

Hello Neon7001,

We're still waiting on your casino username. If you would like us to assist you and contact the casino representative please send us your casino username via private message. 

Hello Neon7001,

We will be closing this complaint due to the inactivity of the submitter.

Hello,. As you know you have to deposit money in order to get these so-called free spins... Anyways upon my free spin I will hit something kind of large and ask the agent what would it take for me to cash out and he says I need to play 21,000 more dollars, so I did, I got my total up to $24,000 and I played through the  21k needed after 10hrs thinking I was getting ready I was going to be able to cash this out, never mind be able to afford my bills and maybe fix my car, I went to cash out and it said maximum $750 and all the rest got deleted... Very frustrated I contacted them and they said since it came off the free spins I could only do Max $750 win total, typically when you exceed that it lets you stop playing and warn you or let you know something and you'll spend 10 hours of your day sweating it trying to build it up. I guess what they call high roller Golden goose whatever clients supposedly I have a liaison or a go-to person but I never met them. Anyways I tried left and right to get that money and there's adamant I'm only the $750 so I said oh well that's a start can I cash out that? And they said yes put it through and then all of a sudden they need all this information from me that making me fill out these forms they want me to send pictures of my utility bills when they needed none of that to take my money... I have the feeling there's going to give me the runaround and the run around when I called the 1-800 number they knew it was me calling... If I can't have the 23,000 which, when I was playing I still had my own money in the account too but they said that didn't count towards any of the wins.... At least like the payment which I requested Bitcoin the same address I send the money to them from to come back in a timely fashion it's been about 4 or 5 days so far and I'm sure they're going to find other reasons why they can't do it... it's supposed to be 24 hours if your crypto gold elite. Jared Thorpe User name is gaberoni 

Hello GABE Athouse Rules!,

Thank you for bringing this issue to us. 

May we ask if your account has been verified thus far? Did you complete a verification process?

Thank you for cooperation.