Sports And Casino, DuckyLuck Casino Support and Complaints Thread

Hello kylixer,

We've sent an email to the Casino Representative regarding your withdrawal issue. Keep you updated.

hello,  i played in a Duckyluck casino and made a withdrawal request (about a week ago), today i checked my Btc wallet account and it looks like my withdrawal has not been processed yet probably (my casino account: Schum3Super)
if it possible contact a representative and asking about the payment delay , it would be very helpful for me !

Hello schumacherluck,

We've sent an email to the Casino Representative. Keep you posted.

Good day! From the moment I wrote to you for the first time, nothing has changed! I won the money so nobody transferred it to me! Please check again! I would be very grateful to you!

Hello GlenAndrew90,

We still haven't heard from the Casino Representative regarding your complaint. As soon as we receive a reply we'll let you know. Please note that most of the Casino Representatives don't work over the weekends, so we never expect a reply over the weekend.

Hope we'll get a reply from the Casino Representative soon, otherwise, we'll send them a reminder email.

Hello GlenAndrew90,

Here's what the Casino Representative says:

"This player is missing to send verification information.

We have sent him an email requesting it but we have not received it yet."

Could you please send them the requested verification information.

Hello kylixer,

The Casino Representative says they've processed your payment on Saturday. Could you please confirm if you received it?

Thanks! Strange in the chat they wrote to me that my documents were verified and on the basis of this I made a deposit and ordered a withdrawal of funds! If really asked I will send them all the necessary documentation shortly!

hello , my withdrawal has not been processed for 9 days already , the account has been verified for a long time ago(14.09.21) and the operator assured me that the transaction was being processed (as displayed in the screenshot), but unfortunately still pending 

Hello schumacherluck,

We've sent a reminder email to the Casino Representative. Keep you posted

Hello schumacherluck,

The Casino Representative says she's looking into this and she'll get back to us as soon as she finds out what's going on. Keep you updated.

my withdrawal has been processed successfully today , thanks !

Hello schumacherluck,

Glad to hear that. Thanks for letting us know!

Hello GlenAndrew90,

We've received a reply from the Casino Representative. Here's what she says:

"Our risk department has found the next:

 The player has been found in violation of term 5.9, which state the next:

 "5.9 - Should DuckyLuck suspect that the player is an 'advantage' player, by
using software or anything else linked to unaccepted gambling techniques,
the casino has the right to close the account and deplete it of any winnings
immediately."

We have also emailed the client and informed him that the account is permanently closed."

Hello Sydney , I have about a week pending another withdrawal of funds in DuckyLuck,
and the withdrawal status does not change yet , please contact a rep`s if it's not difficult , Big thank you !

Hello schumacherluck,

The Casino Representative has been notified. We'll keep you updated. 

Hello schumacherluck,

The Casino Representative says they've processed your payment. Please let us know if you received it.

Confirm, I have already received the money two days ago, thank you very much !

Hello schumacherluck,

Glad to hear that. Thanks for letting us know!

hello , my withdrawal has not been processed for 14 day , the account has been verified.  Been told that it has been approved and waiting for accounting. Seems like I am getting the run around 

Hello mkansas,

Please let us what is the casino in question and send me your casino username to private message inbox. We'll get in touch with the Casino Representative.

how do that? I can send it on here if I need to

Hello mkansas,

I have sent you a private message. Please check your inbox.

Just replied, thanks 

You're welcome mkansas. We've sent an email to the Casino Representative. As soon as we receive a reply, we'll let you know.

Hello mkansas,

We've received a reply from the Casino Representative. Here's what she says:

"This player’s withdrawal was denied. We have sent an email to the client:

 The player reversed and played with winnings from a free spins bonus with a max cashout of 100.

6.8
Withdrawals of funds earned from Free Chips or any other No-Deposit type of promotion can be reversed and placed back into a player's account at their request, but the maximum cash out amount on these funds remains the same as on the original promotion.

While playing with those funds, the player has also played restricted games. (Freshdeck)

For these reasons, the player's withdrawal has been denied and crypto deposit confiscated."

Hello , I played at Duckyluck casino, order a withdrawal and received a bunch of emails about that everything is ok and i also verified now , and my transaction will be processed soon.. But it looks like it is still a delay pending status , please write to the representative about speed up a little bit
(p.s: i just send duckyluck casino username to Sydney in private message , hope this will help , thank you !)

Hello pfeifferplay,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative. Keep you updated.

Their system allowed it and was told do just deposit 25 dollars and I was all good. If that was the case, they should have told me before wanting 25 from me. And then kept telling me I was all set and it was approved. This place is a scam, please do not do business with a place that has a website that allows you to do things and then you get punished. Sounds like that is their problem and not mine. Glad they needed 25 dollars lol

Hello pfeifferplay,

The Casino Representative advised us that your payment has been processed. Could you please confirm this?

I received the money, everything is fine, sorry I didn't write it right away that everything is great

Good evening, I ordered a withdrawal of funds to a Sportsandcasino, the account has already been verified and support promised to pay out as soon as possible, but the withdrawal is still pending for now

Hello brownfortune,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to check what's going on.

Hello brownfortune,

Thank you for providing us with your casino username. The Casino Representative has been notified. We'll keep you updated.

Hello brownfortune,

The Casino Representative is looking into this issue and she'll get back to us as soon as she has more info. We'll keep you updated.

Hello brownfortune,

The Casino Representative says they've processed your payment. Could you please confirm if you received it?

Yes, I received money yesterday, thanks a lot Sydney !

You're welcome brownfortune. Glad to hear that. Thanks for letting us know!

This just happened today.  I received a free spin bonus and then processed a withdrawal of $80.  Previously I had deposited either once or twice with the last being 12/16 for $25.00.  SInce then they have sent me free spins from time to time and I have played them but i'm not sure how often.  At any rate my deposit was denied with the following email:

I want to inform you that your withdrawal has been denied. Players must make deposits between claiming Free Spin bonuses in order for the winnings to be consider valid. This is stated in our terms and conditions.

6.10
All free chips, free spins or free bonuses must be followed with a deposit before another no deposit bonus can be claimed. Claiming consecutive no deposit bonuses is not allowed and can result in removal of any resulting winnings. Welcome Package Free Spins are excluded from this term and can be redeemed each consecutive day without a deposit between them.

So basically they are sending me free spins after free spins and no matter what they get to deny any withdrawals? No wonder they send them out because there is no risk on their part if you can deny every withdrawal. Be that at it may, and it does state that apparently, I was told the following in a separate email:

This is to confirm that your withdrawal of $ 80 has been reversed back to your casino account.

Your account balance is currently: $ 80.00

Well, I log on and my balance is zero.  

Is this just standard operating procedure? I mean I basically might not even play free spins if this is how its going to play out.  And the fact is I have deposited before so it's not like I was someone just playing for free.  I think it might have been twice but i know for a fact the last one was just in december less than 30 days ago.

Why did my funds get taken out after I was told they were refunded to my account?

And before that why can't i withdraw a measly $80 when I have been a previous depositor?

Hello Christ344y,

Most of the casinos require a deposit in between free spins (no deposit bonus) claims. If you want us to get in touch with the Casino Representative and ask him to check what happened here, please private message me your casino username.

Hello Christ344y,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked them to look into this. Keep you updated.

Hello, I am a newbie on here! I am hoping you can help me get in contacting the casino. I made a withdrawal from sportsandcasino.com, and it is still showing in 'pending' status. I opted for 24-72 Bitcoin withdrawal as its supposed to be the fastest but we are already approaching day 5 - and its still 'pending'. My ID documents were verified by casino controller right away on the first day I made the withdrawal, so there shouldn't be any hold ups with the withdrawal timing at least based on the information I followed on their website. I sent a detailed email to casino support politely asking for an update, and have not heard anything back its been over 12 hours. Tried the use "live chat" on 2 browsers and smart phone and its not working. I just have no way of knowing if it was even received/or looked at by them yet because I didn't a withdrawal confirmation or reply from support. I am beginning to get a concerned, and don't feel comfortable making any more deposits to this site at all until I receive this withdrawal successfully. Thank you for your hopeful assistance!

Hello jem0521,

Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to check what's going on with your withdrawal.

Hello jem0521,

Thank you for providing us with your casino username. The Casino Representative has been notified. As soon as we receive a reply, we'll let you know.

Thank you Sydney, I really appreciate this 

You're very welcome jem0521.

Hi,

SportsAndCasino.com suspended my accounts along with my account at DuckyLuck.ag and im sure any other sister sites that they have and this happened when I was in the middle of a game this afternoon completely logged me out when I won on a wager, so I tried logging back in, I got a message saying my account was locked and to contact support.

Furthermore, I am a VIP/ HIGH ROLLER account and I spoke to their live support they claimed that I filed two charge backs. I never filed any chargeback or disputes with any deposit. I asked for some evidence and they just stated that "what the information have in front of me". I even called my bank they confirmed and told me there are no disputes open and no disputes open from the merchant on any of my accounts. I cannot get in contact with my VIP host. I cannot call their number as its busy/disconnected/wrong number. They said some will contact me and will give no further explanation or timeframe when this false claim will be resolved and my account to be fixed. 

Time is money and it is now being lost because of this. Unacceptable 

Hello undergroundeal,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked them to look into this. Keep you posted.

Hello Christ344y,

We've received a reply from the Casino Representative. Here's what she says:

"This client's winnings were removed from the account due to violation of our terms.

 The player has claimed multiple free spin bonuses without making a deposit in between. Their last deposit was 12-16-2021.

6.10
All free chips, free spins or free bonuses must be followed with a deposit
before another no deposit bonus can be claimed. Claiming consecutive no
deposit bonuses is not allowed and can result in removal of any resulting
winnings. Welcome Package Free Spins are excluded from this term and can be
redeemed each consecutive day without a deposit between them."

Hi Sydney, just wanted to confirm that I just received my withdrawal! So very appreciate for you reaching joy to them. Thank you again so much for everything you guys do!!!!!