Slotocash, Miami Club Support and Complaints Thread

Hi! If anyone has any questions or concerns regarding our brands SlotoCash or Miami Club or Decode Casino (update 04 June 2024) please contact me right here!

Kind regards, 

Mr Sloto

Note: If you would like to check their old direct support thread, please go to the following LINK.

Welcome on board Sloto. 

Welcome to LCB forum Mr Sloto! Thanks for being available to assist our members! 

Hi Mr Sloto! Welcome to our forum, glad to have you! 

Hello Mr Sloto. Welcome to LCB! 

Hi Mr Sloto! Welcome to LCB!

I have 2 cash outs being delayed for no reason,  customer service has been rude when I ask them where is my money?. $2500 bank wire cash out processed oct.5th and $2000 check processed oct.7th.Any help will be appreciated. MI0378900403 account #

Sorry to hear that, elim30.

The casino rep will be notified. We'll keep you posted. 

Thanks Melissa 

You are very welcome. Let you know as soon as we hear from the rep. 

Hi Elim30, 

I checked with the team: 

We have records to show that both payments mentioned were processed on October 7th.

There was no delay in the payouts on our end, any delay is in the transit of the funds which is not something that we can control 

I'm sorry if you felt mistreated by our customer support during your initial conversation.

I will ensure that the department is fully aware of the situation

Mr Sloto

Thanks, I'll be waiting the following day and let know if I get my money.

Yes, please let us know. 

Mr Sloto.

I got the check yesterday , thank you for ur help but I haven't got my $2500 bank wire processed on the oct 5th . I got already $1900 bank wire processed on Friday 16th .I still think  they never sent out that payment that I been requesting  to be reviewed. 

Elim

Hi elim30,

Thanks a lot for your feedback. Strange that you still haven't got your second payment when the casino rep confirmed that both payments were processed by them at the same time. 

Please let us know in a few days if the second payment is still missing. 

Its been 3 weeks today since I got the email on my $2500 Bank Wire cash out from Miami Club Casino. No one took it seriously, they never checked the transaction and like I said I wont get my money like it happened .Mr Sloto don't ask me to send more bank statements because I sent you the most resent one and the next one Ill get will be the 10th next month.

For those Casino with good reputation  this shouldn't been happening. 

Miami Club Casino Processed Payment
Dear MARLON REYES:

We have processed your pending payment as shown below.

Account: MI0378900403

Pending Payment: USD2500.00

Payment Issued: USD2440 as Wire

Transaction Number: 20201005145210814752000000

Remaining Payment: USD60.00

If your remaining payment is in excess of USD2000.00, it will be issued as weekly USD2000.00 installments until the total amount is paid to you in full.

PLEASE NOTE for Bank Wire Transfer: * A processing fee of $60 will be charged for each withdrawal. Additionally, there are some correspondence fees that exist and are beyond our control. These fees are based on your local bank policy and may be reflected in the amount credited to your bank account.

Please ensure that the bank details provided are correct to avoid bank fees for returned transfers. We reserve the right to pass on any fees resulting from returned bank wires.

Simply respond to this e-mail providing the date and the amount received, as this will assist us in ensuring that the funds have been received. We appreciate your assistance in confirmation of this payout!

PLEASE NOTE for Check: * Processing fee is $30

* The Check is drawn on a Canadian bank.

* The Check must be deposited into your bank account.

* We strongly recommend that the Check not be cashed at a cashing facility.

* We recommend cashing the check in a timely manner.

Please direct any inquiries regarding this payment to [email protected]. Include your name and the Transaction Number above in your correspondence.

Thank you for choosing Miami Club Casino

[email protected]

Hi elim30,

Could you please tell me when did you get this message? 

Oct 5th 9:30 AM 

Thanks. We're going to check with the casino rep again. 

Ther keep asking me to send bank statements I sent my last one and Ill be getting the new one on Nov. 10th .I talked to my bank and they said them can't do anything about it. Its so frustrating for payments to take that long. They should be the ones providing any proof that they really sent my money out don't you think????? Elim

Hi elim30,

Thanks for your feedback. I guess it must be very frustrating. Let you know as soon as we hear back from the casino rep if they can help somehow. 

this is regarding Slotocash, I've spent in total probably 2 to 3 hours on hold with support for mistakes that they have made and That is just this week, They sent me a coupon for the new game epic holiday party the code was epic25 ,but instead it gave me 25 free games on enchanted 2  I had to contact them 4 times in order to get that fixed and every time you reach out the support you can expect to wait 20 to 30 minutes just for somebody to respond Ultimately it was fixed though, Then I am email a coupon for 20 free games on Rudolphsrevenge As long as I make a deposit Saturday or Sunday $500 Max cash out So I did and after I busted I go to clean the coupon and it tells me I've reached the limit for the month nowhere in my email or in my list of available promotions did it give that stipulation so I contact support I send them proof that that was their mistake not mine and I feel like when you send me a coupon loring me to make a deposit and I do and then you change the rules how is that my fault so after well over an hour chatting with somebody they tell me I can claim that coupon next month she's going to give me $25 to play with but the cash out is only $180 when I tell her that's not acceptable the responses basically oh well that's all they're going to offer I feel like that was bait and switch and it's not the 1st time it's happened I'm sure it won't be the last what really blows me away is that they're willing to risk losing me as a customer when I've spent thousands and thousands of dollars there over this coupon when they are clearly wrong

its not fair how these casinos are so fast to take our deposits but want all kinds of verification for withdrawal and then it takes time. Jazz sports. N casino seen to be the fastestvn best from my experirnce

Hi bonbon314,

Please private message me with your casino username and we'll notify the casino rep about your issue. 

Hi bonbon314,

We received your account details. The casino rep has been notified. 

thank you:)

Hi bonbon314,

The casino granted you a $50 manager token with no restrictions at all as an apology for the issues.

Good luck! 

I hope this is the right forum to contact the casino rep for Miami Club Casino.  I have been waiting for my payout via wire since 11/13/20.  I have contacted the casino multiple times about this and have provided my bank statement showing I did NOT receive the wire.  They refuse to believe me, will not read anything I send them, and are just plain giving me the run around to cover up their mistake.

It should be noted that I had two $2500 payouts.  One on 11/13/20 and the other on 11/20/20.  I received the one from 11/20/20 on 11/23/20.  Once Miami sends out the email that they have paid the winnings out, it takes two business days for the funds to hit my bank.  For the last 12+ years, it has been this way like clockwork.  I notified the casino right away when I did not receive the wire from 11/13/20.  They told me I had to wait 15 business days before they would investigate, which I did.  The 15th day was 12/4/20.  They keep trying to tell me that the wire I got on 11/23/20 was from 11/13/20, even though the amounts do not match.  They refuse to listen to anything I tell them and only tell me I must wait now until 12/11/20 for them to begin their investigation.  And I can already see what will happen then and it isn't good.

I need someone to please get back to me ASAP via PM or this forum regarding this.  I am done being patient with them and want to be paid.  This is very unlike their prior pattern of paying, and I do not know why they are like this.  But it is wrong.  I have been waiting almost a month for my winnings.  I can provide whatever documentation you need.  Thank you.

Thank you.

Hi LoriR,

Sorry to hear about your problem. Can you please private message me your casino username? We are going to notify the casino rep. 

Hi Melissa,

I sent you a PM with my casino username/account #.

Thank you so much for your prompt response.  I appreciate it.

I've received your account details. The casino rep will be notified. 

How soon do you think before we hear back from the casino rep?

I hope we'll have the answer tomorrow. Keep an eye on this topic. 

I have been trying for months to cash out with slotocash. I have contacted the rep directly and nothing is getting done. They didn't  even reply to your site  I sent them all the requested documents several times. When I contact chat services they stated we sent you an email I never get them.  I can't get them to approve my documents so I can request a withdraw. I'm asking your site to please help me it appears Slotocash doesn't want to do anything hoping I'll go away.  I do get there promotion emails  How can I file a complaint?  My username at casino is Darguzas 1.   I'm not asking for much. I have sent them every requested document and complied with all the terms and conditions.  

Hi Jay Darguzas,

The casino rep will be notified. 

Hi Melissa, I got an email from the cashier at Miami Club and she referenced the wrong date for the wire in question.  This is what I am talking about when I said they don't pay attention to what it is they are doing.  So this error on their part will waste another day or two.  Then they will email me back that there was no wire sent on said date, and then I'll have to repeat myself all over again for the 15th time.  Ugh!!!  Thank you for your help

No worries, LoriR. Glad we could help. 

Please let us know once it's been sorted. 

Did you actually talk to the casino rep?  Is that why I got an email from cashier at Miami Club?  Just curious.  Thank you

Hi Melissa, did you tal to the rep about this issue?  Please let me know.  Thank you

Hi, 

We still haven't received any feedback from the casino rep. We'll send a reminder. Keep you posted. 

Hi Melissa, please try again to reach the rep.  This is getting ridiculous.  The casino keeps giving me the runaround and now is telling me I need to wait until next week before they will investigate.  This is unacceptable and I want everyone to know just how bad they are treating me.  Thank you.

Hi LoriR,

We already emailed the casino rep this morning. He is probably waiting for the feedback from his team. We'll let you know as soon as we hear from him. 

I finally heard back from the finance team. They confirmed that the wire from 1113 was returned with no specific error. So what I was telling them all along was true even though they did not believe me. They gave us the money and now we're supposed to initiate another withdrawal so they can get it right. Thank you for all your help I'll let you know if anything else is needed from your team. Have a happy holiday. Bye c

So happy for you, LoriR. Glad it has been sorted and we could help you in this case. 

Good luck! If you need anything, you know where to find us. 

Hi Melissa

If you can help me out with one of my casino account...

Slotocash Username:  Kao007

The issue I am having is because i was not having bad luck at their casino anymore they no longer offer me promotions except for a 25% deposit bonus.  

I see that in the forums usa freebies section there are a couple of no deposit codes that says for all players but i am unable to redeem them.

Before i started winning some of my losses back from them i was able to claim a deposit bonus and a no deposit bonus afterwards (a No Deposit Code in between deposits).  Now nothing.  They state they review accounts weekly and but i dont believe that to be true because since my last cash out i deposited alot back to them without promos so my account coupon page should be filled up offers byt its not.

Does this seem correct to you?  I dont see where it states the bonus promotions are only available to players whos not winning.  I do see where it states management can refuse promos with no notice or explanation at anytime but they wouldnt do that to a loyal depositing customer unless you did something wrong right?  

Thank you

Hi Kao Saechao,

Sorry to hear about your problem. The casino rep will be notified. Keep an eye on this topic. 

Hi Kao, 

I checked with the team and your account was upgraded so you can redeem more bonuses, including the free bonus mentioned :) 

Hi,

I've deposited several thousand dollars at SlotoCash casino over the last several months, and finally got my balance up to $700 in late December last year (2020) and was ready to withdraw $400.

I've had my identity verified (and made withdrawals) at four or five other online casinos with some time and effort (incl. at Uptown Aces, an RTG "sister" casino of Slotocash. So I submitted the same identity documents to Slotocash as I had to another online casino just 10 days before, and which had been approved.

Then the b*llshit delay and slowpay crap began. For starters it took the "documents team" over two weeks to review my documents, and when they finally replied they gave me a laundry list of half dozen made-up "problems" with my documents (for example, "not clear enough"...which was total crap, all high-quality images with the text easily readable; or "image had been cropped"...yes, I'd cropped some boilerplate text on the image of my utility bill to make file smaller, but my name, address and all billing info was clear and easily readable.).

I was furious at the obvious deceptive intent from Slotocash, but I played along and submitted an uncropped image of my most recent Jan 4th utility bill to finalize my ID documents.

After another unconscionable 6-day delay in replying, I received a message from Slotocash saying now they needed an image of me holding up my drivers license next to my face. That was the final straw for me. It had been a solid month just trying to get my identity verified, and they were clearly gonna keep delaying indefinitely about verification and any deposit I requested.

So I told them the truth in my reply...Slotocash was obviously a scam, given they def intended to prevent me from making any withdrawals despite my several thousand dollars in deposits.

I also told the truth when I wrote that anybody who worked for Slotocash in any capacity was a morally bankrupt scumbag, as the cheating of their players was POLICY, and this greed and dishonesty is apparently accepted w/out question by most/all employees of Slotocash (well, at least "documents" dept employees for sure, as they are doing the dirty work in lying to and stealing from customers they supposedly have a ficuciary duty to protect!).

I will never play again at Slotocash Casino even if they respond to this complaint and finally accept my identity documents. They will just find some other BS technicality to not pay me.

I just wanted to make sure other players know what a scam operation Slotocash really is...They def deserve to be blacklisted ASAP.

Clayton Browne (SkippyShark)

PS I not surprised to find out Slotocash did not have a casino rep here at LCB like almost all legit casinos do...lol Yeah, shoulda figured...

Hi SkippyShark,

Sorry to hear about your bad experience with Sloto'Cash. We are going to notify the casino rep and ask him to assist. 

Please private message me your casino username. 

Thanks for sending your account details, SkippyShark. The casino rep has been notified. Please keep an eye on this topic.