Slotocash, Miami Club Support and Complaints Thread

Hello CheeseLoser777,

Since we haven't heard back from you, yet we have a response from the casino rep regarding your case, we will mark this complaint as RESOLVED.

Hello Paul Lapidesx,

Could you please clarify if you've sent them the requested information – your address and an explanation for the IP discrepancy?

Thank you.

SlotoCash?

Friend say: all good, no problem , best casino. Thank you for help dear (resolve Decodecasino)

Dear Paul Lapidesx,

Glad to hear that. You are most welcome! 

We will now mark this case as RESOLVED.

RESOLVED, good 

Dear frequent no deposit bounces are allowed? 

I had used codes in your casino if once again I used mo deposit codes then how would you behave the player?

Hello.  I, like many others before me, have been having trouble getting verified at Decode Casino.  This is now week 3 since I first submitted my documents, and I just received my 2nd email from them asking to resubmit my photo with my ID next to my face, claiming that my ID was "cropped" in the photo.  It was not except for where my fingers are holding it - the entire ID is visible and its info. 
 

it seriously feels like they're just trying to make me go away so they don't have to pay me since I won off of a free chip (after at least 3 deposits with no wins).  I'm beyond frustrated and am not happy that I'll have to wait another long week before I get another email denying my verification.  
 

I really wanted to like this casino, but this is complete BS.  I don't understand their tactic here because it's just making me decide to never give them another dime of my money.  Taking an entire week every time I submit documents is absolutely ridiculous when other casinos verify within minutes (even had one verify me while chatting with them!).  And since I have no idea what they mean by my ID being cropped, they will no doubt drag this out even longer and may never verify my identity.  It's scummy and complete BS.  I really have trouble believing it takes them an entire week to look at photos and determine that someone is who they say they are.  And that someone's ID is cropped when the entire thing is visible/all info legible.  My fingers are holding it, and that's the only thing I can guess is what they mean...  so how the hell am I supposed to hold my ID by my face without my fingers?!   
 

I need to know why this is happening.  I need my account verified, and I'm fed up with having to wait the maximum week-long timeframe for each denial email.  I feel like it's time to get some help with this because they're just prolonging things for no reason at this point.  Sick of it.  

Hello Awgoodgod,

Could you please confirm if you have resent the picture where the ID is clearer? In such cases, it's best to ensure that all documents are clearly visible to avoid any delays in the verification process. You can send us your casino username via private message so we can contact the casino and check your account.

Thank you.

Hello Awgoodgod,

Any updates regarding your case? Do you still need our assistance?

Thank you.

Hello dear LCB community. DecodeCasino again. I verified the account, withdrew my winnings from the promotional amount of $200, then played, cool casino, made deposits (over $200), and once again I made a deposit, lost the amount and decided to activate the promotional code DE25CODE. I played back the wager again and set a withdrawal amount of $500 (mco promocode). And after 2 days I receive a letter that they decided to block my account. What is this called anyway?

Decode account "Ma***"

Hello, through LCB I signed up with decode Casino. My username on the account was Ca***. After playing a few months, I actually did have a couple of winnings for $500 each at which time I no longer received any promotions or offers because apparently since I had won (much less than I lost by the way)  I was excluded.  Therefore, I closed the account. Hindsight, because I did like the casino, Incontacted them to reopen the account and was told that would be impossible  & to open a different account. I open a new account under SP***. Using this account, I took advantage of a couple of promotions which I lost and then did actually win up to a $500 payout. When I submitted documentation to verify my account and request the payout, I received a notice that they had closed the spstalls account because I violated the terms and Conditions. I was told that the original account CasinoSteve was NOW reopened and they were transferring my deposit of $29.99 to THE CA*** account because I could not have two accounts. I went along with what they said for a week or more I contacted the casino over and over again because the "c***" account would not reopen no matter what I did I could not reopen that account. My funds were not deposited and I had no access to either one of the accounts. In looking over the terms and conditions what it states is that you are not able to Have more than one "ACTIVE" Account which I did not having the first one closed I only had one active account at a time. Therefore, I believe my second account under S*** should be reinstated as should my winnings. At this point, I would just like something done because now I'm just being totally ignored. My emails have not been returned when I contact customer service chat. I'm told I need to contact customer service so I'm just in this loop and not getting anywhere with this. Thank you

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.

Hello Casinosteve and Paul Lapidesx,

Thank you for providing your casino usernames. We've contacted the casino regarding your cases and will update you as soon as we receive a response from them.

Have update info? Or no, dear?

Hello again!  Sorry about the silence there.  I finally Got everything accepted, so no need to reach out on my behalf.  That was the longest, most painful verification ever.  Thank you, though!

Hello Awgoodgod,

Glad to hear that! Thanks for letting us know. 

Hello Casinosteve and Paul Lapidesx,

We've contacted the casino rep and asked for an update regarding your cases. Keep you posted.

Thank you for your patience.

Hello Paul Lapidesx,

We received feedback from the casino rep that, unfortunately, the documentation was deemed fraudulent and altered, and as such, your account was closed.

Hello Casinosteve,

We've received the response from the casino rep that your first account Ca***S*** will remain open and that you can enjoy all promos and benefits.

Well, of course... I didn’t expect to hear anything else. How did I get verified initially? In general, everything is clear, nothing can be proven

Thank you very much for the update. My apologies for the delay, but I was working last week and didn't have time to follow up. So the truth of the matter is the original account as you state is reopened. What they did not do is honor my winnings as they should have because I did not have duplicate accounts as they stated. In the end I was able to get one $30 deposit reinstated. I guess that's better than nothing but I certainly will not continue to patronize them

Hello, I thought I would post the latest update concerning my DeCode account. Finally, after many weeks of trying to resolve, my original account was reopened, but unlike the information received by LCB, I do not have access to any promotions or bonuses and I was not credited for The winnings I earned on the other account that was closed. Once again, I would just caution anyone who is going to play this particular site.

Hello Casinosteve,

Thank you for the update. We will now mark the case regarding your account as RESOLVED. As for the bonuses and promotions, the casino rep’s response states that you can claim and use them, but not that they will be automatically credited. If you need any further assistance, we're here to help.

Hello, I'm just adding an update to my previous communications. DeCode finally got my account organized, and I was told I could take advantage of promotions that are listed on their site. Now, after several days of attempting to use my account and take advantage of promotions, I am told that I cannot. My account is not qualify for any type of promotion. What that means I don't know as the website does not state any particular rationale or qualifications in order to take advantage. These aren't free spins these are match bonuses. People should just stay away from this casino. I'm telling you I have spent weeks and I am totally frustrated. It's not worth it. There are hundreds of other sites out there to patronize.

Hello, I just posted an update. I am not able to claim and utilize any promotion on DeCodes web sight. 

Hello Casinosteve,

We will contact the casino rep to check your account. We will update you as soon as we hear from them.

Thanks, seems they’re providing a lot of lip service and that’s about it

Hello Casinosteve,

We received feedback from the casino rep that everything should be fixed now. Would you please check and let us know?

Thank you.

Sure let me give it a try and I'll get back with you

Hello, I am replying to confirm that I actually have been able to utilize the account and select a promotion. Hopefully I'll have no further issues but time will tell. Thank you very much for your assistance.

Great news, Casinosteve!  We will mark your case as RESOLVED. We're here if you need any further assistance.

 
I am facing verification issues, similar to the numerous outlined in this thread, are you somebody that could help me? I have sent in everything document wise and it's just like I'm waiting for nothing to happen. It's very frustrating. Outlined wait time of 3-5 business days seems like it needs adjusted as it's already been weeks. my username is C***

I scheduled a live call ...will see if that happens.

Live chat Support can only tell me the same thing each time and that is that they have had a lot of winners so it's taking longer to verify accounts.... They also tell me that the department I need to talk to is not available or closed and they tell me that EVERY... single... time I reach out.

im trying every Avenue, I can think of before moving on. Not a very good feeling being treated this way. I like decode, but I need something from them to show they care even a tiny bit. Don't think I'm asking too much. Thanks so much. 

Hello Chelseafa54,

Thank you for providing your casino username. We will reach out to the casino rep to check your account. Keep you posted on this thread.

Hello Chelseafa54,

We've received feedback from the casino rep stating that they will look into this and get back to us as soon as they have an update.

Thank you for your patience.

Hello Chelseafa54,

We've sent a reminder email to the casino rep regarding your case.

Thank you for your patience.

Hello Chelseafa54,

We've received feedback from the casino rep that your case is still under investigation.

Thank you for your patience.

Hello Chelseafa54,

We've contacted the casino rep again and asked for an update regarding your case.

Thank you for being patient.

Hi Chelseafa54,

Any updates on your verification process?

Thank you.