Hello. I, like many others before me, have been having trouble getting verified at Decode Casino. This is now week 3 since I first submitted my documents, and I just received my 2nd email from them asking to resubmit my photo with my ID next to my face, claiming that my ID was "cropped" in the photo. It was not except for where my fingers are holding it - the entire ID is visible and its info.
it seriously feels like they're just trying to make me go away so they don't have to pay me since I won off of a free chip (after at least 3 deposits with no wins). I'm beyond frustrated and am not happy that I'll have to wait another long week before I get another email denying my verification.
I really wanted to like this casino, but this is complete BS. I don't understand their tactic here because it's just making me decide to never give them another dime of my money. Taking an entire week every time I submit documents is absolutely ridiculous when other casinos verify within minutes (even had one verify me while chatting with them!). And since I have no idea what they mean by my ID being cropped, they will no doubt drag this out even longer and may never verify my identity. It's scummy and complete BS. I really have trouble believing it takes them an entire week to look at photos and determine that someone is who they say they are. And that someone's ID is cropped when the entire thing is visible/all info legible. My fingers are holding it, and that's the only thing I can guess is what they mean... so how the hell am I supposed to hold my ID by my face without my fingers?!
I need to know why this is happening. I need my account verified, and I'm fed up with having to wait the maximum week-long timeframe for each denial email. I feel like it's time to get some help with this because they're just prolonging things for no reason at this point. Sick of it.