Slotastic Casino Support and Complaints Thread

Hello TaylorLH,

We are still waiting for the newest update regarding this matter. Once we get a response we will get back to you.

Keep you posted.

Thank you.

Hello TaylorLH,

Casino Rep got back to us and said that your documents have been approved and verified on March 10th so the payout should be processed this week.

Please let us know when it's finished.

Thank you!

Hello TaylorLH, 

Any updates on your case?

All set thanks 

Hello TaylorLH,

Thanks very much for letting us know. We'll mark this complaint as resolved!

This casino and all of its sister properties simultaneously locked me out of my account around 4/1 with no notification and no explanation given. I tried live chat and all they said that was it was pending an investigation and couldn't give me any time frame. There's been no further update for 16 days.  The total amount in the locked accounts is about $42k.  I am filing this under the casino with the largest balance.
Balances:
Slotastic $12,400
Jackpot Capital $2045
(The 4 casinos below are not publicly listed as the same casino chain as the 2 above, but I think they are, due to the simultaneity of the lockout and the fact Uptown Aces and Jackpot Capital have paid me out simultaneously in the same bitcoin transaction):
Uptown Aces $10741
Desert Nights $7055
Slotocash $7000
Fair Go  $2666 (AU$4000)

Hello dw89, 

We are sorry to hear about your experience with the Slotastic Casino and its sister properties. It sounds like you've been dealing with a frustrating situation, especially since you haven't received any updates in over two weeks. It's understandable that you're concerned about the large amount of money locked in your accounts.

Could you please provide us with your Slotastic Casino username via private message. We will escalate this matter with Casino Representative with hopes of getting you some more information on what the hold up is. 

We are looking forward to hearing back from you. 

Hello dw89, 

We have received your username for Slotastic Casino via private message and have proceeded with contacting Casino Representative. Keep posted on this forum thread once we know more. 

Hello dw89, 

We would like to inform you that the Casino Representative has acknowledged your complaint and is currently conducting a thorough investigation into the matter. Once we know more we will let you know on this very forum thread.

Slotastic emailed me to let me know my account is re-enabled. I was able to log in and request a withdrawal. Same for the sister sites. Thanks!

Hello dw89, 

We are so happy to hear that your account is enabled now. 

Wish you luck with your further entertainment. 

We will mark this case as Resolved.

Hello, I play now longer here and there from time to time in Slotastic. The day before yesterday I had some luck and have made from 25, - € 700, - €, which I then also wanted to pay out directly in BTC. Since it goes for me in the middle of the week on vacation, this would be a nice vacation money. Since I mnir was no longer sure, I my account was already verified, I asked this yesterday extra at the support after whether you still need documents or the like from me for verification. The support denied and said that the payout would take about 24 hours. - Now I just got an email with the information that my documents are not yet available, I should send them (I did immediately) and that the review and verification and approval will take 5 days plus then the withdrawal time. Is that normal, that one place says so and the other then again something else? Apart from that, I find the duration of 5 days to verify 4 photos is very long, right? As I said, it would have fit great for my vacation. Is this procedure normal? Is there anything I can do to speed up the payment? My casino name is also *********!? Thank you very much and have a nice evening! Thomasch84

Hello Thomasch84,

Thank you for bringing attention to us. We will ping Casino Rep in order to check what is happening with your account, and if it's possible to speed up this verification process.

Keep an eye on this thread for any updates.

Thank you.

Hello Berks,and all other people :),  

first of all I say thank you very much for the help until here. Slotastic also replied quite early with the message that they could not recognize my data on the ID/selfie. But this is def. not the case, everything is well readable. Nevertheless, I have of course immediately responded to the message with a new ID card/selfie. After that, unfortunately, no more info from Slotastic. - Until Thursday it would be great if this could somehow work out....

Thank you and all a nice evening!

Best regards 
Thomasch84 

Hello Thomasch84,

Thank you for exporting to us all the necessary details about this matter. We have sent an email to Casino Rep and awaiting for a response. Once we get it, we will let you know instantly.

Keep you posted.

Hello Berks and everyone else :),
today came the message that my account is verified and support told me that it is now max 24 hours (at 5 pm I spoke with support) until the money is paid out. If so, everything would still fit as requested. That would be really world class and you would really have a "stone in my board" (German phrase).
Now we have to keep our fingers crossed. 
In any case, I would like to thank everyone involved and wish you a great evening!
Best regards 
Thomasch84 

Hello Thomasch84,

Wow, that are really good and optimistic news. 

We hope that it will be resolved in shortest possible time. Please keep us informed.

Thank you.

Done! :) Perfect! Thank you very much! Case closed :) 

Thank you!

Hello Thomasch84,

Wow! What a great sound for our ears! 

Enjoy your winnings! 

This casino owes me $5,000 in unencumbered winnings, split across two separate cashout requests, both having been submitted 4 days ago. My account is verified and has been for quite some time. The money that I won was not related to any bonus, it was my own deposit that I used. They are now trying every stall tactic in the book and even disconnecting my chat requests without addressing my question or request for update. Nobody should deposit at this casino if they cannot honor their own terms for cashing out, which clearly state that bitcoin withdrawal requests will be processed within 48 hours.

Hello Brand New Alias,

Welcome to LCB! Glad to have you here. 

Please send us your casino username/ID via private message and we will try to get in touch with the casino representative and ask about your case.

Thanks!

Hello Brand New Alias,

Please send us your casino username via private message.

Thank you

Hello Brand New Alias,

Please send us your casino username/ID via private message and we will try to get in touch with the casino representative and ask about your case.

Thanks!

Hello Brand New Alias,

We will close this complaint due to the inactivity of the submitter.

I registered on the site 1 month ago, completed my verification without any problems and started playing. I deposited money many times and lost it, no problem. I won once and I wanted to withdraw it. They asked me for an updated ID. I contacted live support and told them that it would take time to get a new ID. If there is no problem, I have dual citizenship and I have a Turkish passport. I asked if there would be a problem if I sent this. Live support said there would be no problem and I could send it, and a day later my account was permanently closed.

Hello tunahncall,

First of all, welcome to LCB! Glad to have you here! 

Sorry to hear about your experience at the casino.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello tunahncall,

Can you please send us your casino username/id via private message?

Thanks!

Hello tunahncall,

We will close this complaint due to the inactivity of the submitter.

That is ridiculous because I just found out that you treat your customers with disrespect and false promises. I was denied access to the world of fun and also multiple coupons for events that were supposed to be for everyone stated that only coupons and the world of fun are only accessible to people that are having a hard time winning, so if you're winning at all, they will kick you off of the world of fun and deny you every coupon that comes up. See posted pictures for proof. 

Hello NastySpatula,

Every brand operates within a framework of rules and policies that may vary from one establishment to another. In the T&Cs they have the following: 

"Slotastic reserves the right to restrict access to the World of Fun for players at its discretion."

If you think you're wrongly excluded please send us your casino username via private message and we'll contact the casino representative to check your account and provide us with more information. 

Hello NastySpatula,

Since we never received your casino username we consider your complaint CLOSED. 

So can someone explain the whole world of fun thing on there to me because I got  free spins from the 200bpoint present thing and the $15 thing and tried to use it but when I clicked on it it said it was already redeemed?? And support told me to make another deposit but what about my points? The bonuses aren't in the bonus section like they normally are. And I've never had to make a deposit before playing the world of fun thing before..

Hello Coleena Sparks,

Since WOF is their feature on the site, you would probably be best informed by inquiring with their live support about the rules of use. However, if you would like us to contact the casino representative on your behalf to inquire about your issue, please send us your casino username via private message.

Robert Guess 55 years old have NEVER deposited to an online casino.>>>Today i get emailed from slotastic saying I was FLAGGED and my account was terminated...I do have an account with Slotastic well did have account and jackpot city casino which remains open so far...>I do not know of any other affiliates i went to my emails of last 20 years and could not find a duplicate account...My name is in good standing been playing online poker for over 20 years and decently id say known...I was shocked by this...I was told they cannot tell me why I was flagged....I did nothing wrong never have in any gambling arena....So shocked is the word...I had no funds so not a loss but enjoyed their casino had sent for a cash app card to buy bitcoin and they were one of the casinos on my list because of tournaments I liked a daily etc... that I was depositing in probably a week.. I never sent papers but think verified phone and email but have papers to send confirm account whatever...I come here to check for ndb;s cause was checking out different places so just sharing my story see slotastic rep here maybe he can or will tell me what got me flagged??? is nothing in my record i guarantee that rob**********

Hi Robert Guess,

Welcome to LCB!

Please be advised that sometimes casinos close player accounts if the verification documents are not submitted within a certain timeframe.

Thank you for providing your casino credentials. We will reach out to the casino rep and inquire about your case. Once they reply, we will let you know here on the thread.

Dear Robert Guess,

We sent a reminder to the casino rep since we haven't heard back thus far.

Keep you updated on this thread. 

Hello Robert Guess,

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam.

Thank you for your patience.

Dear Robert Guess,

We got a response from the casino rep stating the following: 

Unfortunately, the player failed a risk check on our side. His account was closed due to a failed check by the risk department. This led to the account closure.

Since we have received a response from the casino representative we will mark this case as RESOLVED.

can somebody please tell me the casino crush freeroll tournament password 2024 july please and thank you

Hello rileymann121

HERE  you may find all the details related to Slotastic  - Exclusive $400 August Freeroll Tournament.

The password is LCBDINO.

Why won't you pay out my winnings? I was verified multiple ways. Was told I'd get them. You've still got them *Under Review*.

Hello BrennaBotany,

Since when has your withdrawal been pending? Please keep in mind that casinos may take up to several days to review withdrawal requests.

Hello BrennaBotany,

Any updates on your case?

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.