Jackpot City Review
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SlotsPlayers are advised to use discretion when considering JackpotCity Casino. Reports of unethical business practices have placed them on our Warning List. A poor reputation with business partners as well as changing terms and conditions on previous agreements deems this Casino untrustworthy.
Overview
Advertising itself as the ones bringing Vegas glitz and glam, this establishment has been in the industry for more than 2 decades, since 1998. Powered by undoubtedly the biggest software provider, they offer a solid collection of various titles to cover a wide range of playing styles.
There’s a fine spectrum of banking methods, with an average pending and processing time. Among the sections, one will also find a dedicated promotional sector, as well as the chance to enter a VIP rewards program and grab some intriguing rewards. There’s a multilingual interface, with more than 25 different languages.
You know that feeling when you find yourself in some new city and you are instantly impressed with all those flashing lights, vibrant atmosphere and everything? That’s exactly the first impression you have upon entering this metropolis of Jackpots.
However:
It happens quite often that after making the very next step, you feel the energy has changed and got replaced by a slightly obscure feeling that something’s not right here. Sometimes things seem too good to be true, and unfortunately, this city turned out to be a notorious one.
The community has spoken and justified our decision to put a warning sign on this one, so stay tuned to hear why this city should end up on your list of MUST NOT visit destinations.
Integrity/ Trustworthiness
When there are suspicions regarding the transparency of the venue’s business, instead of searching through games and promos, we head straight to their Terms first.
Among the first things we encountered…
…is that the parlor is licensed by both MGA and Kahnawake Gaming Commission. In addition to this, their Random Number Generation software is also independently audited and endorsed by eCOGRA. This data implies nothing shady at all, quite the contrary.
Nevertheless:
Even though they offer a generous palette of transaction methods, they have some confusing information regarding the payout limit. They state that players who withdraw a sum of money that is 5 times or more, greater than their lifetime deposits across the Casino Group will liable for a detailed game and play review and only be able to withdraw their winnings at a sum of €4,000 per week. Besides, they can ask for notarized documents.
They also inform punters that they may not claim a Bonus at the Casino if:
- before opening an account at the hub, one has opened it at any other online casino within the Group and claimed such a bonus from such other online hub
- having claimed such promo from the other online parlor within the Group, wagered such previously claimed bonus and initial deposit less than 100 times at the online casino granting such offering
As the list of player-unfriendly things gradually grows…
…making this city even more obscure, in mid-2018, Fortune and Brightshare merged into Buffalo Partners (Palace Group). The wider community can only confirm that this group is already deemed as being untrustworthy toward players. Because of these moves, LCB opted to blacklist an entire range of brands operating under this umbrella. Players are urged to avoid these platforms, as there’s no way to be able to trust that they won’t take advantage of them.
Due to unfair business practices with their marketing business partners which saw a frequent change of Terms and conditions with business partners, failing to respect previously agreed deals, we had plenty of reasons to believe that they would treat the players the same way.
And so it was.
Player Complaints
The biggest advantage of modern technologies is that the word can be spread at the speed of light, and be heard and seen by players all over the globe.
This goes both for positive and negative impressions…
…as in either of these situations you can determine whether a place is worth your attention, and above all, money. When we suspect that a certain hub is involved in unethical practices, we pay extra attention to every single detail and look for shared thoughts and comments.
While investigating this one, we encountered a countless number of complaints in numerous portals. If there’s to name what represent major issues a client can have with a casino, the list would certainly include:
- Unusually long delays for payments
- Withdrawals unfairly confiscated without valid reasoning
- Refusal to cash out winnings
And quite ironically, you’ve hit the jackpot, because Jackpot City’s got them all! These are just some of the problems punters had with this hub, and lucky for us, they were generous enough to share their bad experiences and warn other players to be cautious.
As if these issues weren’t already enough, several punters complained that their accounts were closed or locked without any reasonable explanation. In addition to this, there were multiple cases where this hub was making harassing marketing calls offering promos and bonuses to members who were taking a break from the activity.
Making the entire situation additionally worse…
…their customer support failed as well. They were either non-responsive to complaints or too pushy when communicating with punters. After so many failures in the field where a casino should express its stronger virtues and capabilities (interaction with customers), it’s hard to believe that things can head anywhere good.
Conclusion
Even though a period of two decades should imply that there’s a valid reason why certain business manages to withstand and operate, this one remains a complete mystery. If there’s one good thing to draw from the entire experience, it’s a cautionary tale that remains to be seen and spread so that the community would be aware of these and any similar villains.
Even though the very beginning was more than promising…
…their standard for fair play and honest communications have certainly been compromised, until finally falling into disgrace, at least from our point of view.
A multitude of forums is crowded with numerous reports on their lack of transparency in dealing with complaints, where they often provided decisions with no supporting evidence. There are so many players left frustrated and unable to access their funds.
Due to predominantly negative player feedback, slow payouts, and incompetent support…
…LCB advises caution when Jackpot City is concerned. We cannot recommend a site that repeatedly fails to honor agreements made with customers and business partners. If you are still considering playing here, despite our warning, make sure to read the terms and conditions very carefully, as the operator is known to change them often, and without notification.
Down to Brass Tacks
Jackpot City is rated 1399 of 1636 casinos reviewed with a score of 2.4 out of 5 after 299 votes and it has 1528 Slots offered from Evolution Gaming, Ezugi, Microgaming and 30 others with an average rating of 3.9 out of 5 after 68158 votes.
Member's feedback (78)
Read AllJackpot City Video Review
Overview
Advertising itself as the ones bringing Vegas glitz and glam, this establishment has been in the industry for more than 2 decades, since 1998. Powered by undoubtedly the biggest software provider, they offer a solid collection of various titles to cover a wide range of playing styles.
There’s a fine spectrum of banking methods, with an average pending and processing time. Among the sections, one will also find a dedicated promotional sector, as well as the chance to enter a VIP rewards program and grab some intriguing rewards. There’s a multilingual interface, with more than 25 different languages.
You know that feeling when you find yourself in some new city and you are instantly impressed with all those flashing lights, vibrant atmosphere and everything? That’s exactly the first impression you have upon entering this metropolis of Jackpots.
However:
It happens quite often that after making the very next step, you feel the energy has changed and got replaced by a slightly obscure feeling that something’s not right here. Sometimes things seem too good to be true, and unfortunately, this city turned out to be a notorious one.
The community has spoken and justified our decision to put a warning sign on this one, so stay tuned to hear why this city should end up on your list of MUST NOT visit destinations.
Integrity/ Trustworthiness
When there are suspicions regarding the transparency of the venue’s business, instead of searching through games and promos, we head straight to their Terms first.
Among the first things we encountered…
…is that the parlor is licensed by both MGA and Kahnawake Gaming Commission. In addition to this, their Random Number Generation software is also independently audited and endorsed by eCOGRA. This data implies nothing shady at all, quite the contrary.
Nevertheless:
Even though they offer a generous palette of transaction methods, they have some confusing information regarding the payout limit. They state that players who withdraw a sum of money that is 5 times or more, greater than their lifetime deposits across the Casino Group will liable for a detailed game and play review and only be able to withdraw their winnings at a sum of €4,000 per week. Besides, they can ask for notarized documents.
They also inform punters that they may not claim a Bonus at the Casino if:
- before opening an account at the hub, one has opened it at any other online casino within the Group and claimed such a bonus from such other online hub
- having claimed such promo from the other online parlor within the Group, wagered such previously claimed bonus and initial deposit less than 100 times at the online casino granting such offering
As the list of player-unfriendly things gradually grows…
…making this city even more obscure, in mid-2018, Fortune and Brightshare merged into Buffalo Partners (Palace Group). The wider community can only confirm that this group is already deemed as being untrustworthy toward players. Because of these moves, LCB opted to blacklist an entire range of brands operating under this umbrella. Players are urged to avoid these platforms, as there’s no way to be able to trust that they won’t take advantage of them.
Due to unfair business practices with their marketing business partners which saw a frequent change of Terms and conditions with business partners, failing to respect previously agreed deals, we had plenty of reasons to believe that they would treat the players the same way.
And so it was.
Player Complaints
The biggest advantage of modern technologies is that the word can be spread at the speed of light, and be heard and seen by players all over the globe.
This goes both for positive and negative impressions…
…as in either of these situations you can determine whether a place is worth your attention, and above all, money. When we suspect that a certain hub is involved in unethical practices, we pay extra attention to every single detail and look for shared thoughts and comments.
While investigating this one, we encountered a countless number of complaints in numerous portals. If there’s to name what represent major issues a client can have with a casino, the list would certainly include:
- Unusually long delays for payments
- Withdrawals unfairly confiscated without valid reasoning
- Refusal to cash out winnings
And quite ironically, you’ve hit the jackpot, because Jackpot City’s got them all! These are just some of the problems punters had with this hub, and lucky for us, they were generous enough to share their bad experiences and warn other players to be cautious.
As if these issues weren’t already enough, several punters complained that their accounts were closed or locked without any reasonable explanation. In addition to this, there were multiple cases where this hub was making harassing marketing calls offering promos and bonuses to members who were taking a break from the activity.
Making the entire situation additionally worse…
…their customer support failed as well. They were either non-responsive to complaints or too pushy when communicating with punters. After so many failures in the field where a casino should express its stronger virtues and capabilities (interaction with customers), it’s hard to believe that things can head anywhere good.
Conclusion
Even though a period of two decades should imply that there’s a valid reason why certain business manages to withstand and operate, this one remains a complete mystery. If there’s one good thing to draw from the entire experience, it’s a cautionary tale that remains to be seen and spread so that the community would be aware of these and any similar villains.
Even though the very beginning was more than promising…
…their standard for fair play and honest communications have certainly been compromised, until finally falling into disgrace, at least from our point of view.
A multitude of forums is crowded with numerous reports on their lack of transparency in dealing with complaints, where they often provided decisions with no supporting evidence. There are so many players left frustrated and unable to access their funds.
Due to predominantly negative player feedback, slow payouts, and incompetent support…
…LCB advises caution when Jackpot City is concerned. We cannot recommend a site that repeatedly fails to honor agreements made with customers and business partners. If you are still considering playing here, despite our warning, make sure to read the terms and conditions very carefully, as the operator is known to change them often, and without notification.
Down to Brass Tacks
Jackpot City is rated 1399 of 1636 casinos reviewed with a score of 2.4 out of 5 after 299 votes and it has 1528 Slots offered from Evolution Gaming, Ezugi, Microgaming and 30 others with an average rating of 3.9 out of 5 after 68158 votes.
Screenshot Gallery / Last Updated 23-09-2024
- Jurisdictions:
- Payout percentage:97.89
- Download Available: Yes
- Sister Casinos:
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min deposit:
€/£5
F--
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min withdrawal:
€/£50
F--
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Cashout Limit:
$/€/£4,000 Weekly (this only applies to players who win a sum substantially greater than a total purchase)
F-- -
Currencies:
-
cashout times:
Pending time: 24 hours
E-wallets: 24-48 hours
Credit/Debit Cards: 1-3 business days
F-- -
Banking:
depositwithdrawal
Banking services AstroPay Card, Boleto Bancario, EPS, Euteller, Giropay, iDebit, InstaDebit, Interac, Klarna, Moneta.ru, MuchBetter, Neosurf, NETELLER, Pay N Play, PayPal, Paysafecard, Payz, Postepay, Przelewy24, Rapid Transfer, Skrill, Trustly, Visa QIWI, Yandex / Yoo Money and Zimpler are not available for Players from United States, click here to find out why
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All Software:
Players from United States are restricted to play games released by Alchemy Gaming, All41 Studios, Crazy Tooth Studio, Evolution Gaming, Ezugi, Just For The Win, Microgaming, Neon Valley Studios, Old Skool Studios, Pragmatic Play, Rabcat and SpinPlay Games, to find out why click here
- languages:
-
Certifications and Approvals:
- Live Games: Yes
- Live Chat: Yes
- Email:
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Proof of payment method ownership
- Additional procedures potentially required
- Notarized documents potentially required
Documents may be submitted:
- Via email [email protected]
- Via dedicated page on the site
Jackpot City Activity
waseem69 rated and commented on a casino
"I liked this casino and sisters casinos very much. But when study the reviews it's very difficult to decide whether I continue playing here or not? The first casino which offers $300 bet on slot of si..."
2.9 / 5
Lea Olson rated and commented on a casino
"Ever since I sent in my paperwork for my address change, and my source or funds document, within the first hour early Sunday morning I received an email back asking for clarification, and again for c..."
2 / 5
Lea Olson rated and commented on a casino
"I haven't played for over a year, on any sites let alone Jackpot City- but so far the player interaction / game play and player tournaments are easily accessible, fun and engaging. Upon logging in fo..."
2 / 5
Shanna Ermine rated and commented on a casino
"Not too bad of a casino. Gives you some bonuses and fees games are good payouts... updated games are always fun to play. The loyalty takes so long to get through. All in all its ones on my faves"
5 / 5
Eili rated and commented on a casino
"A middle-ranking casino with an outdated design. The RTP used to be higher, and every player who played Jackpot City 2 years ago probably noticed that."
2.7 / 5
Player Reviews
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Member's feedback (78)
Read All
I liked this casino and sisters casinos very much. But when study the reviews it's very difficult to decide whether I continue playing here or not? The first casino which offers $300 bet on slot of sisters of oz wowpot. Customer support is not so good because recently I sent mails but their response is so late that we...
I liked this casino and sisters casinos very much. But when study the reviews it's very difficult to decide whether I continue playing here or not? The first casino which offers $300 bet on slot of sisters of oz wowpot. Customer support is not so good because recently I sent mails but their response is so late that we can't imagine.
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Ever since I sent in my paperwork for my address change, and my source or funds document, within the first hour early Sunday morning I received an email back asking for clarification, and again for clarification at noon. I've been over a day since (now monday) and still nothing... I've sent two follow ups via email......
Ever since I sent in my paperwork for my address change, and my source or funds document, within the first hour early Sunday morning I received an email back asking for clarification, and again for clarification at noon. I've been over a day since (now monday) and still nothing... I've sent two follow ups via email... no response. 👎
Show moreI haven't played for over a year, on any sites let alone Jackpot City- but so far the player interaction / game play and player tournaments are easily accessible, fun and engaging. Upon logging in for the first time in over a year I received a "double my deposit" offer with no wagering requirements. and it proved to be...
I haven't played for over a year, on any sites let alone Jackpot City- but so far the player interaction / game play and player tournaments are easily accessible, fun and engaging. Upon logging in for the first time in over a year I received a "double my deposit" offer with no wagering requirements. and it proved to be true 👍 No playthrough was requested after I deposited- I actually played on and off for about 5 hours until winning a random jackpot at over $2000 CAD- as for their withdrawal and document verification process... stay tuned. ((I've crossed all my "T's" and dotted all my "I's" ☝️ followed all their requirements, for not only on their website document uploading process- but ive also sent emails with my inquiries and documentation uploads. I even used my best manners and everything 🤞)) #staytuned
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Not too bad of a casino. Gives you some bonuses and fees games are good payouts... updated games are always fun to play. The loyalty takes so long to get through. All in all its ones on my faves
A middle-ranking casino with an outdated design. The RTP used to be higher, and every player who played Jackpot City 2 years ago probably noticed that.
get a free spin everyday and now the money wheel daily games are great but the 50 withdraw sucks if you put 20 on then win 40 you gotta just keep playing that's the only thing i don't like but you can deposit 5 dollars i like that cause deposit low and win high i say
Jackpot City definitely does not deserve a place on the warning list here. I say this responsibly because I have been a member of this casino for more than 10 years. I've probably had over 50 withdrawals and never a single problem. I am really surprised that this casino is on the warning list
Zorro, don't be so sure about this casino. In ten years, Jackpot City Casino has changed its soul. In 2018 it merged into a group with a bad reputation, which was already involved in unfair practices. I suggest you switch to a casino with good ratings and better reviews.
Not as advertised, I have deposited over 6900 dollars in the last year and have only successfully cashed out 600 and it took over a week to get it and for anyone who has a problem gambling, i would steer clear Ive only really had luck on one machine and now they have figured that one out and changed the odds on it cause...
Not as advertised, I have deposited over 6900 dollars in the last year and have only successfully cashed out 600 and it took over a week to get it and for anyone who has a problem gambling, i would steer clear Ive only really had luck on one machine and now they have figured that one out and changed the odds on it cause one week i’m winning almost every spin and then i play it again a week or so later and nothing then i sign up at one of their partners spin casino and loose 900 in 2 days on that same game and oh ya i forgot every time i seem too win over 2000 i have issues cashing out because of bonus requirements and theirs is 70x and if you take a 100 % bonus and deposit 100 be ready too have to get too 7000 before you can cash out and in my experience that’s impossible and if you even get close they add these stupid 10 cent 20 spin bonus free spins and interrupt your game in the middle of winning and switch you too that game to spin 20 useless 10 cent spins that yeild around 1 dollar almost every time and some times you get zero and then your wager requirement to be able to withdraw is now higher because of a stupid useless unwanted bonus spins they keep poping up on your screen so fast while your playing the game your winning on that you accidentally press the accept button conveniently placed on top of your spin button and it’s messed up your hot streak your concentration and ya it happen to me when i was only 1200 away from cashing out 6200 and in half hour i was broke and i’m not sure why i couldn’t cash out every time i lost 1000 it kept saying i was 1200 away but never went down even after loosing spin after spin 5000 dollars i had just won so in my opinion they rig the machines and do very sneaky shit too make sure your set up for failure
Show moreHey, Cory, don't be in a hurry to spend your hard-earned money on this notorious casino known for its shady and questionable attitude towards players. I will suggest you a few things before you spend your money in the hands of dishonest people- 1) Research: Before you deposit with a casino to make a fortune with your money,...
Hey, Cory, don't be in a hurry to spend your hard-earned money on this notorious casino known for its shady and questionable attitude towards players. I will suggest you a few things before you spend your money in the hands of dishonest people- 1) Research: Before you deposit with a casino to make a fortune with your money, please be aware of whom you are dealing with. How will you do that? Join the LCB community 'run by players, for players', where you can learn from other players' experiences who share here, their joy and sorrow in their reviews. You will know beforehand whether these casino people are trustworthy or not. Get well-informed about the casino's ratings and reviews. 2) Be an avid reader: Keep reading about casinos and how they are managing their businesses. How promptly they pay their dues to players. 3) It seems you are a skilled player. You can chase an extraordinarily high wagering requirement without getting tired, only that you are playing at the wrong place. I hope to see you more frequently here at LCB.
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They are a fraudulent company. This is a good thief I used to play 12,000 baht but they deflected to pay. Sent proof 3-4 times and still can't pay me. claim like that Who wants to go in and play? Please spread the word. Don't get involved with this company ever. They are thieves. They will steal your money shamelessly....
They are a fraudulent company. This is a good thief I used to play 12,000 baht but they deflected to pay. Sent proof 3-4 times and still can't pay me. claim like that Who wants to go in and play? Please spread the word. Don't get involved with this company ever. They are thieves. They will steal your money shamelessly. In fact, his company didn't even deserve a place in society. There should be an inspectorate Then don't let companies like it. came to cause trouble to others If anyone has had an experience like me It would feel really bad.
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Hello ธวัชชัยอินทะศร114, we're sorry to hear about your withdrawal problems with Jackpot City. we'd like to inform you that we have added Jackpot City to our warning list due to reports of unethical business practices, a poor reputation with business partners, and changes to previous agreements. We advise players to use...
Hello ธวัชชัยอินทะศร114, we're sorry to hear about your withdrawal problems with Jackpot City. we'd like to inform you that we have added Jackpot City to our warning list due to reports of unethical business practices, a poor reputation with business partners, and changes to previous agreements. We advise players to use caution when considering this casino. However, we'd be happy to provide you with assistance and will reach out to you via private message.
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they Post thousand of adverting on big board in Quebec, then gone..
I made a deposit via your pay direct over two hours ago! It even shows up on my bank transactions. I've been waiting on hold for over an hour! Via your silly chat BC you sunny have a number listed or email!!!! Nice business practices, I can tell you care deeply for customer care 🙄
Very good casino, well run with clear rules, fair bonuses and reasonably fast payouts 3-4 days. Probably could do better with e-wallets re the withdrawal times but other than that its a good place to gamble.
If you’re from Canada and have cable tv you’re aware of this casino, they advertise non-stop. So in June of 2019 I deposited $50 and lost it pretty quick. A few days later I went back and deposited $10, took the bonus they offered, I’m guessing it was 75%? Anyway I went to the never played by me Playboy game with the bonus...
If you’re from Canada and have cable tv you’re aware of this casino, they advertise non-stop. So in June of 2019 I deposited $50 and lost it pretty quick. A few days later I went back and deposited $10, took the bonus they offered, I’m guessing it was 75%? Anyway I went to the never played by me Playboy game with the bonus wheel and on a .50 cent bet got the bonus wheel right away, it landed on something and gave me $50! Sweet! I upped my bet to $1 and got that wheel again! It landed on free spins which paid just over $100. I upped my bet slightly to $1.25 and Boom! The wheel dropped again..this time it landed on the Gold bunny and paid me $1000! It was the first time I’d hit 1K on one spin online and I’ll never forget it. Well I spent the next 3 days making big bets and small bets and ended up withdrawing $1800, which was etransfered to me in 3 days without my being verified! So I kept $100 in there and ran it up to $600, withdrawing $500 which was again given to me without being verified! I get chills recalling this experience, my Second best run at a casino ever. So back to the $100 I kept, I went nuts, hopped up and making mostly max bets, I could not lose, I still have screen caps of wins on Break the Bank etc, I got up over $6000 and how many days later? Who knows, withdrew $3500, leaving nothing in my account to play more, But this time I got the notice I’d have to be verified and they were really sticky, I sent in my bank statement but it got rejected and finally a few days later they got back to me informing me they wanted 3 months of my statements. Got that but again rejected, wanted it in PDF, omg I remember thinking this is not going to work out but eventually everything was accepted and they paid me out. So on a $60 deposit they paid me in total $5800–I couldn’t wait to deposit another $50 the late night my $3500 came in so I did and right away noticed they weren’t offering me any sort of match bonus-odd but whatever-so I hit the Wolfs Howl game and noticed my max bet is now $1 when before it was $10. Wth?! I quickly texted my friend Shannon who on my advice had joined up and had no luck, to log in and see what her max bet on that game was and sure enough hers was $10- dodgy! My max bet on most all the games I’d played and won on were now substantially lower as well. I ran through that $50 in a hot minute not hitting anything but determined deposited another $50 and nothing! I remember I finally got a bonus on Rockabilly Wilds and it paid me $0! It was like day and night but besides the bet manipulation I thought well I’d been so lucky it’s probably just normal I’d have a bad spell..a few days later I tried $20 and again nothing! Hmm the next day I tried $10 and this time went into chat to ask why I wasn’t being offered any match bonus and why was my bet options lower than previous? I was told “that’s the way it goes, maybe in the future you will but in the meantime you can try spinning the lucky wheel of fortune” which I had spun probably 50 times and never got anything. Lol! I asked again about my bet being lowered on the games and was put on hold for over half an hour and then just kicked right out of chat. When I tried to go back in it was unavailable lol! Anyways ran through that $10 in 10 seconds and was about to leave when I remembered to check my loyalty play and sure enough I had something like $400? from all the play I’d done in bonus money available which I quickly redeemed and lost, played min bets mostly and it was dry spin after dry spin! So I can’t say for sure but I know something dubious was going on. I left wondering why they had done what I’d thought they had done, wouldn’t they want me to keep playing there so they could recoup some of their money? Besides the $130 I’d put back in. But I guess not. And if you’ve gotten this far in my retelling congrats! Lol. There’s only one bit left..so a few months back I was watching Real Housewives and the JackpotCity commercial came on so I had to, for fun mostly and when I logged in I noticed $4 in my balance, which was weird-so I deposited $8 etransfer, the minimum being $5, and cautiously started playing, so many new games! And I’d checked the old reliables and the max bet was now back to the $10+… but I could not hit anything again. Done in ten minutes. But I can’t say dont play here, I had the most fun! and up to that point, my biggest withdrawals.. just watch your back and know when to leave I guess.
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Personally this casino is definitely in my top 5 list. I have played here for years online, sometimes I don't win anything and still enjoy it. Other times I have won semi big amounts (for me) withdrawal is always easy and fast and deposit is the same. The live chat support are always very helpful and fix any problems I...
Personally this casino is definitely in my top 5 list. I have played here for years online, sometimes I don't win anything and still enjoy it. Other times I have won semi big amounts (for me) withdrawal is always easy and fast and deposit is the same. The live chat support are always very helpful and fix any problems I have had. Verification was easy and simple no big list of things I needed to send in. Range of games and the look of the site is also very good. Oh and in regards to the hell I win many times in a row then have weeks of nothing but that's just the life of playing at a casino
Show moreIt is like any other casino I won some time and lost sometime. Played roulette by Evolution gaming. Nothing odd or fraudulent found on this site.There are always match deposit bonus, but I suggest play without bonus you can still win comfortably. Good luck.
Awful place to lose all you money. Their “bonus” is a disgrace. You have to meet a play through amount before you can withdraw any money, and it keeps changing the more you deposit if you choose to do the match option. My required play through amount is currently sitting at $110,000 which I will never reach because I’m...
Awful place to lose all you money. Their “bonus” is a disgrace. You have to meet a play through amount before you can withdraw any money, and it keeps changing the more you deposit if you choose to do the match option. My required play through amount is currently sitting at $110,000 which I will never reach because I’m staying the hell away. Their customer support is also trash, just like the casino. I’ve sent multiple emails and got no response. I consider this casino to be the worst. Should be illegal to do what they do, constantly changing their terms and conditions. Disgusting place, don’t bother. If I could give it a negative score I would.
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tobinc89 youre absolutely right there is something not good and that wheel is 100 false fake, better not spins its no worth to spin on that never win wheel!!!. biggest bs ever made!!!
Their loyalty program is laughable, and the spin wheel is rigged if you haven't made a deposit within a few hours it will miss every time. They also seem to only have games with RTP no higher then 96% and many are less, you have to manually look up the RTP or find it buried somewhere in a help file, not always in the same...
Their loyalty program is laughable, and the spin wheel is rigged if you haven't made a deposit within a few hours it will miss every time. They also seem to only have games with RTP no higher then 96% and many are less, you have to manually look up the RTP or find it buried somewhere in a help file, not always in the same location. They pay out, but I have far greater luck at other casinos. Maybe coincidence but I feel like they are not 100% on the up and up and are not transparent. And their bonuses suck.
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For me,i use to play slotjoint casino, and win lots,lots,of money in the past 3 years,but i decided to try jackpot city nd i did fews small 10 to 20 $ deposit,and i won 1050$ and then i won 800$ then 350$ so for me i love playing jackpot city, its my favorite casino so far,and love the loyalty program and the spin wheel...
For me,i use to play slotjoint casino, and win lots,lots,of money in the past 3 years,but i decided to try jackpot city nd i did fews small 10 to 20 $ deposit,and i won 1050$ and then i won 800$ then 350$ so for me i love playing jackpot city, its my favorite casino so far,and love the loyalty program and the spin wheel aswell
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Not so bad, tons of games and gives the option to do little bets and 10usd deposits, i have wasted so much money here, with or without bonus, and just have done one withdrawal, after got tried of waiting i wasted them playing and... in fact i never get back a cent from them, i deposit few times with the bonus here, just...
Not so bad, tons of games and gives the option to do little bets and 10usd deposits, i have wasted so much money here, with or without bonus, and just have done one withdrawal, after got tried of waiting i wasted them playing and... in fact i never get back a cent from them, i deposit few times with the bonus here, just for recreation, and the wagers are almost impossible, if u want to withdraw someting need to deposit 50 us, and, i will do that in another casinos, this isnt near my favs, but have a nice game choice and a great user friendly interface.
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- Jurisdictions:
- Payout percentage:97.89
- Download Available: Yes
- Company: Owned By Baytree Ltd
- Sister Casinos:
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min deposit:
€/£5
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min withdrawal:
€/£50
F--
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Cashout Limit:
$/€/£4,000 Weekly (this only applies to players who win a sum substantially greater than a total purchase)
F-- -
Currencies:
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cashout times:
Pending time: 24 hours
E-wallets: 24-48 hours
Credit/Debit Cards: 1-3 business days
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Banking:
depositwithdrawal
Banking services AstroPay Card, Boleto Bancario, EPS, Euteller, Giropay, iDebit, InstaDebit, Interac, Klarna, Moneta.ru, MuchBetter, Neosurf, NETELLER, Pay N Play, PayPal, Paysafecard, Payz, Postepay, Przelewy24, Rapid Transfer, Skrill, Trustly, Visa QIWI, Yandex / Yoo Money and Zimpler are not available for Players from United States, click here to find out why
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All Software:
Players from United States are restricted to play games released by Alchemy Gaming, All41 Studios, Crazy Tooth Studio, Evolution Gaming, Ezugi, Just For The Win, Microgaming, Neon Valley Studios, Old Skool Studios, Pragmatic Play, Rabcat and SpinPlay Games, to find out why click here
- languages:
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Certifications and Approvals:
- Live Games: Yes
- Live Chat: Yes
- Email:
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Proof of payment method ownership
- Additional procedures potentially required
- Notarized documents potentially required
Documents may be submitted:
- Via email [email protected]
- Via dedicated page on the site
Jackpot City Activity
waseem69 rated and commented on a casino
"I liked this casino and sisters casinos very much. But when study the reviews it's very difficult to decide whether I continue playing here or not? The first casino which offers $300 bet on slot of si..."
2.9 / 5
Lea Olson rated and commented on a casino
"Ever since I sent in my paperwork for my address change, and my source or funds document, within the first hour early Sunday morning I received an email back asking for clarification, and again for c..."
2 / 5
Lea Olson rated and commented on a casino
"I haven't played for over a year, on any sites let alone Jackpot City- but so far the player interaction / game play and player tournaments are easily accessible, fun and engaging. Upon logging in fo..."
2 / 5
Shanna Ermine rated and commented on a casino
"Not too bad of a casino. Gives you some bonuses and fees games are good payouts... updated games are always fun to play. The loyalty takes so long to get through. All in all its ones on my faves"
5 / 5
Eili rated and commented on a casino
"A middle-ranking casino with an outdated design. The RTP used to be higher, and every player who played Jackpot City 2 years ago probably noticed that."
2.7 / 5
Player Reviews
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terrible
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dislike
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average
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OK
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liked it
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awesome!
waseem69
1 month ago
Sr. Member
2.9 / 5
I liked this casino and sisters casinos very much. But when study the reviews it's very difficult to decide whether I continue playing here or not? The first casino which offers $300 bet on slot of sisters of oz wowpot. Customer support is not so good because recently I sent mails but their response is so late that we...
I liked this casino and sisters casinos very much. But when study the reviews it's very difficult to decide whether I continue playing here or not? The first casino which offers $300 bet on slot of sisters of oz wowpot. Customer support is not so good because recently I sent mails but their response is so late that we can't imagine.
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Lea Olson
1 month ago
Newbie
2 / 5
Ever since I sent in my paperwork for my address change, and my source or funds document, within the first hour early Sunday morning I received an email back asking for clarification, and again for clarification at noon. I've been over a day since (now monday) and still nothing... I've sent two follow ups via email......
Ever since I sent in my paperwork for my address change, and my source or funds document, within the first hour early Sunday morning I received an email back asking for clarification, and again for clarification at noon. I've been over a day since (now monday) and still nothing... I've sent two follow ups via email... no response. 👎
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Lea Olson
1 month ago
Newbie
2 / 5
I haven't played for over a year, on any sites let alone Jackpot City- but so far the player interaction / game play and player tournaments are easily accessible, fun and engaging. Upon logging in for the first time in over a year I received a "double my deposit" offer with no wagering requirements. and it proved to be...
I haven't played for over a year, on any sites let alone Jackpot City- but so far the player interaction / game play and player tournaments are easily accessible, fun and engaging. Upon logging in for the first time in over a year I received a "double my deposit" offer with no wagering requirements. and it proved to be true 👍 No playthrough was requested after I deposited- I actually played on and off for about 5 hours until winning a random jackpot at over $2000 CAD- as for their withdrawal and document verification process... stay tuned. ((I've crossed all my "T's" and dotted all my "I's" ☝️ followed all their requirements, for not only on their website document uploading process- but ive also sent emails with my inquiries and documentation uploads. I even used my best manners and everything 🤞)) #staytuned
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Shanna Ermine
5 months ago
Newbie
5 / 5
Not too bad of a casino. Gives you some bonuses and fees games are good payouts... updated games are always fun to play. The loyalty takes so long to get through. All in all its ones on my faves
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Eili
9 months ago
Newbie
2.7 / 5
A middle-ranking casino with an outdated design. The RTP used to be higher, and every player who played Jackpot City 2 years ago probably noticed that.
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imacolgy
11 months ago
Newbie
3.5 / 5
get a free spin everyday and now the money wheel daily games are great but the 50 withdraw sucks if you put 20 on then win 40 you gotta just keep playing that's the only thing i don't like but you can deposit 5 dollars i like that cause deposit low and win high i say
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zorro
1 year ago
Newbie
4 / 5
Jackpot City definitely does not deserve a place on the warning list here. I say this responsibly because I have been a member of this casino for more than 10 years. I've probably had over 50 withdrawals and never a single problem. I am really surprised that this casino is on the warning list
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Blackhorse79
1 year ago
Full Member
2.2 / 5
Zorro, don't be so sure about this casino. In ten years, Jackpot City Casino has changed its soul. In 2018 it merged into a group with a bad reputation, which was already involved in unfair practices. I suggest you switch to a casino with good ratings and better reviews.
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Cory Alexander Hage 1 year ago Newbie
0.9 / 5
Not as advertised, I have deposited over 6900 dollars in the last year and have only successfully cashed out 600 and it took over a week to get it and for anyone who has a problem gambling, i would steer clear Ive only really had luck on one machine and now they have figured that one out and changed the odds on it cause...
Not as advertised, I have deposited over 6900 dollars in the last year and have only successfully cashed out 600 and it took over a week to get it and for anyone who has a problem gambling, i would steer clear Ive only really had luck on one machine and now they have figured that one out and changed the odds on it cause one week i’m winning almost every spin and then i play it again a week or so later and nothing then i sign up at one of their partners spin casino and loose 900 in 2 days on that same game and oh ya i forgot every time i seem too win over 2000 i have issues cashing out because of bonus requirements and theirs is 70x and if you take a 100 % bonus and deposit 100 be ready too have to get too 7000 before you can cash out and in my experience that’s impossible and if you even get close they add these stupid 10 cent 20 spin bonus free spins and interrupt your game in the middle of winning and switch you too that game to spin 20 useless 10 cent spins that yeild around 1 dollar almost every time and some times you get zero and then your wager requirement to be able to withdraw is now higher because of a stupid useless unwanted bonus spins they keep poping up on your screen so fast while your playing the game your winning on that you accidentally press the accept button conveniently placed on top of your spin button and it’s messed up your hot streak your concentration and ya it happen to me when i was only 1200 away from cashing out 6200 and in half hour i was broke and i’m not sure why i couldn’t cash out every time i lost 1000 it kept saying i was 1200 away but never went down even after loosing spin after spin 5000 dollars i had just won so in my opinion they rig the machines and do very sneaky shit too make sure your set up for failure
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Blackhorse79
1 year ago
Full Member
2.2 / 5
Hey, Cory, don't be in a hurry to spend your hard-earned money on this notorious casino known for its shady and questionable attitude towards players. I will suggest you a few things before you spend your money in the hands of dishonest people- 1) Research: Before you deposit with a casino to make a fortune with your money,...
Hey, Cory, don't be in a hurry to spend your hard-earned money on this notorious casino known for its shady and questionable attitude towards players. I will suggest you a few things before you spend your money in the hands of dishonest people- 1) Research: Before you deposit with a casino to make a fortune with your money, please be aware of whom you are dealing with. How will you do that? Join the LCB community 'run by players, for players', where you can learn from other players' experiences who share here, their joy and sorrow in their reviews. You will know beforehand whether these casino people are trustworthy or not. Get well-informed about the casino's ratings and reviews. 2) Be an avid reader: Keep reading about casinos and how they are managing their businesses. How promptly they pay their dues to players. 3) It seems you are a skilled player. You can chase an extraordinarily high wagering requirement without getting tired, only that you are playing at the wrong place. I hope to see you more frequently here at LCB.
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ธวัชชัยอินทะศร114 1 year ago Newbie
0.1 / 5
They are a fraudulent company. This is a good thief I used to play 12,000 baht but they deflected to pay. Sent proof 3-4 times and still can't pay me. claim like that Who wants to go in and play? Please spread the word. Don't get involved with this company ever. They are thieves. They will steal your money shamelessly....
They are a fraudulent company. This is a good thief I used to play 12,000 baht but they deflected to pay. Sent proof 3-4 times and still can't pay me. claim like that Who wants to go in and play? Please spread the word. Don't get involved with this company ever. They are thieves. They will steal your money shamelessly. In fact, his company didn't even deserve a place in society. There should be an inspectorate Then don't let companies like it. came to cause trouble to others If anyone has had an experience like me It would feel really bad.
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KingNemo
1 year ago
Mighty Member
1 / 5
Hello ธวัชชัยอินทะศร114, we're sorry to hear about your withdrawal problems with Jackpot City. we'd like to inform you that we have added Jackpot City to our warning list due to reports of unethical business practices, a poor reputation with business partners, and changes to previous agreements. We advise players to use...
Hello ธวัชชัยอินทะศร114, we're sorry to hear about your withdrawal problems with Jackpot City. we'd like to inform you that we have added Jackpot City to our warning list due to reports of unethical business practices, a poor reputation with business partners, and changes to previous agreements. We advise players to use caution when considering this casino. However, we'd be happy to provide you with assistance and will reach out to you via private message.
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VaRiXD
1 year ago
Sr. Member
0.5 / 5
they Post thousand of adverting on big board in Quebec, then gone..
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Lea Thomas
2 years ago
Newbie
0.3 / 5
I made a deposit via your pay direct over two hours ago! It even shows up on my bank transactions. I've been waiting on hold for over an hour! Via your silly chat BC you sunny have a number listed or email!!!! Nice business practices, I can tell you care deeply for customer care 🙄
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Wollygog
2 years ago
Newbie
4.6 / 5
Very good casino, well run with clear rules, fair bonuses and reasonably fast payouts 3-4 days. Probably could do better with e-wallets re the withdrawal times but other than that its a good place to gamble.
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ViciousGames
3 years ago
Sr. Newbie
4 / 5
If you’re from Canada and have cable tv you’re aware of this casino, they advertise non-stop. So in June of 2019 I deposited $50 and lost it pretty quick. A few days later I went back and deposited $10, took the bonus they offered, I’m guessing it was 75%? Anyway I went to the never played by me Playboy game with the bonus...
If you’re from Canada and have cable tv you’re aware of this casino, they advertise non-stop. So in June of 2019 I deposited $50 and lost it pretty quick. A few days later I went back and deposited $10, took the bonus they offered, I’m guessing it was 75%? Anyway I went to the never played by me Playboy game with the bonus wheel and on a .50 cent bet got the bonus wheel right away, it landed on something and gave me $50! Sweet! I upped my bet to $1 and got that wheel again! It landed on free spins which paid just over $100. I upped my bet slightly to $1.25 and Boom! The wheel dropped again..this time it landed on the Gold bunny and paid me $1000! It was the first time I’d hit 1K on one spin online and I’ll never forget it. Well I spent the next 3 days making big bets and small bets and ended up withdrawing $1800, which was etransfered to me in 3 days without my being verified! So I kept $100 in there and ran it up to $600, withdrawing $500 which was again given to me without being verified! I get chills recalling this experience, my Second best run at a casino ever. So back to the $100 I kept, I went nuts, hopped up and making mostly max bets, I could not lose, I still have screen caps of wins on Break the Bank etc, I got up over $6000 and how many days later? Who knows, withdrew $3500, leaving nothing in my account to play more, But this time I got the notice I’d have to be verified and they were really sticky, I sent in my bank statement but it got rejected and finally a few days later they got back to me informing me they wanted 3 months of my statements. Got that but again rejected, wanted it in PDF, omg I remember thinking this is not going to work out but eventually everything was accepted and they paid me out. So on a $60 deposit they paid me in total $5800–I couldn’t wait to deposit another $50 the late night my $3500 came in so I did and right away noticed they weren’t offering me any sort of match bonus-odd but whatever-so I hit the Wolfs Howl game and noticed my max bet is now $1 when before it was $10. Wth?! I quickly texted my friend Shannon who on my advice had joined up and had no luck, to log in and see what her max bet on that game was and sure enough hers was $10- dodgy! My max bet on most all the games I’d played and won on were now substantially lower as well. I ran through that $50 in a hot minute not hitting anything but determined deposited another $50 and nothing! I remember I finally got a bonus on Rockabilly Wilds and it paid me $0! It was like day and night but besides the bet manipulation I thought well I’d been so lucky it’s probably just normal I’d have a bad spell..a few days later I tried $20 and again nothing! Hmm the next day I tried $10 and this time went into chat to ask why I wasn’t being offered any match bonus and why was my bet options lower than previous? I was told “that’s the way it goes, maybe in the future you will but in the meantime you can try spinning the lucky wheel of fortune” which I had spun probably 50 times and never got anything. Lol! I asked again about my bet being lowered on the games and was put on hold for over half an hour and then just kicked right out of chat. When I tried to go back in it was unavailable lol! Anyways ran through that $10 in 10 seconds and was about to leave when I remembered to check my loyalty play and sure enough I had something like $400? from all the play I’d done in bonus money available which I quickly redeemed and lost, played min bets mostly and it was dry spin after dry spin! So I can’t say for sure but I know something dubious was going on. I left wondering why they had done what I’d thought they had done, wouldn’t they want me to keep playing there so they could recoup some of their money? Besides the $130 I’d put back in. But I guess not. And if you’ve gotten this far in my retelling congrats! Lol. There’s only one bit left..so a few months back I was watching Real Housewives and the JackpotCity commercial came on so I had to, for fun mostly and when I logged in I noticed $4 in my balance, which was weird-so I deposited $8 etransfer, the minimum being $5, and cautiously started playing, so many new games! And I’d checked the old reliables and the max bet was now back to the $10+… but I could not hit anything again. Done in ten minutes. But I can’t say dont play here, I had the most fun! and up to that point, my biggest withdrawals.. just watch your back and know when to leave I guess.
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Nikki666
3 years ago
Newbie
5 / 5
Personally this casino is definitely in my top 5 list. I have played here for years online, sometimes I don't win anything and still enjoy it. Other times I have won semi big amounts (for me) withdrawal is always easy and fast and deposit is the same. The live chat support are always very helpful and fix any problems I...
Personally this casino is definitely in my top 5 list. I have played here for years online, sometimes I don't win anything and still enjoy it. Other times I have won semi big amounts (for me) withdrawal is always easy and fast and deposit is the same. The live chat support are always very helpful and fix any problems I have had. Verification was easy and simple no big list of things I needed to send in. Range of games and the look of the site is also very good. Oh and in regards to the hell I win many times in a row then have weeks of nothing but that's just the life of playing at a casino
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Blackhorse79
3 years ago
Full Member
2.2 / 5
It is like any other casino I won some time and lost sometime. Played roulette by Evolution gaming. Nothing odd or fraudulent found on this site.There are always match deposit bonus, but I suggest play without bonus you can still win comfortably. Good luck.
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Dombombdebomb
4 years ago
Newbie
Awful place to lose all you money. Their “bonus” is a disgrace. You have to meet a play through amount before you can withdraw any money, and it keeps changing the more you deposit if you choose to do the match option. My required play through amount is currently sitting at $110,000 which I will never reach because I’m...
Awful place to lose all you money. Their “bonus” is a disgrace. You have to meet a play through amount before you can withdraw any money, and it keeps changing the more you deposit if you choose to do the match option. My required play through amount is currently sitting at $110,000 which I will never reach because I’m staying the hell away. Their customer support is also trash, just like the casino. I’ve sent multiple emails and got no response. I consider this casino to be the worst. Should be illegal to do what they do, constantly changing their terms and conditions. Disgusting place, don’t bother. If I could give it a negative score I would.
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kuippie
4 years ago
Jr. Member
1.1 / 5
tobinc89 youre absolutely right there is something not good and that wheel is 100 false fake, better not spins its no worth to spin on that never win wheel!!!. biggest bs ever made!!!
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tobinc89
4 years ago
Sr. Newbie
1.5 / 5
Their loyalty program is laughable, and the spin wheel is rigged if you haven't made a deposit within a few hours it will miss every time. They also seem to only have games with RTP no higher then 96% and many are less, you have to manually look up the RTP or find it buried somewhere in a help file, not always in the same...
Their loyalty program is laughable, and the spin wheel is rigged if you haven't made a deposit within a few hours it will miss every time. They also seem to only have games with RTP no higher then 96% and many are less, you have to manually look up the RTP or find it buried somewhere in a help file, not always in the same location. They pay out, but I have far greater luck at other casinos. Maybe coincidence but I feel like they are not 100% on the up and up and are not transparent. And their bonuses suck.
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Melanie Kenny
4 years ago
Newbie
5 / 5
For me,i use to play slotjoint casino, and win lots,lots,of money in the past 3 years,but i decided to try jackpot city nd i did fews small 10 to 20 $ deposit,and i won 1050$ and then i won 800$ then 350$ so for me i love playing jackpot city, its my favorite casino so far,and love the loyalty program and the spin wheel...
For me,i use to play slotjoint casino, and win lots,lots,of money in the past 3 years,but i decided to try jackpot city nd i did fews small 10 to 20 $ deposit,and i won 1050$ and then i won 800$ then 350$ so for me i love playing jackpot city, its my favorite casino so far,and love the loyalty program and the spin wheel aswell
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Jesús Alberto
5 years ago
Newbie
2.2 / 5
Not so bad, tons of games and gives the option to do little bets and 10usd deposits, i have wasted so much money here, with or without bonus, and just have done one withdrawal, after got tried of waiting i wasted them playing and... in fact i never get back a cent from them, i deposit few times with the bonus here, just...
Not so bad, tons of games and gives the option to do little bets and 10usd deposits, i have wasted so much money here, with or without bonus, and just have done one withdrawal, after got tried of waiting i wasted them playing and... in fact i never get back a cent from them, i deposit few times with the bonus here, just for recreation, and the wagers are almost impossible, if u want to withdraw someting need to deposit 50 us, and, i will do that in another casinos, this isnt near my favs, but have a nice game choice and a great user friendly interface.
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