UNRESOLVED: Jackpot City - Withholding Winnings

I legitimately won €3,803.75 from a €400 deposit in which I received a €400 bonus on Jackpot City. I withdrew my funds and uploaded my documents inside my account. After chasing up my withdrawal on live chat on 5th September I was told my withdrawal was canceled due to an ‘internal system issue’. The following day I was emailed and told that my account was closed ‘under management discretion’ and that my ‘funds will not be withdrawable’. This came completely out of the blue, I did nothing wrong, broke none of their terms and I sent the requested documents in good time.

I asked for an explanation and was just told my account was closed under management decision and that I should refer to 10.17 of their terms and conditions. They literally covered every eventuality under this term. Except I haven’t broken any of them. This is absolutely absurd that they would accuse me of breaking such a term and not to tell me which one I have supposedly broken.

Hi Frozenmaid,

Can you please send us your Casino username via private message, so we can get in touch with the Casino Representative regarding this issue.

yes sure will send it now

Hi Frozenmaid,

Please be advised that this Casino is  on our Warning List. A poor reputation with business partners as well as changing terms and conditions on previous agreements deems this Casino untrustworthy.

We will certainly try to contact them in order to help you.. When we get the update, we will get back to you. Keep an eye on this thread.

Ok thank, yes I can see that now, I´m so upset that I didn´t check their reputation first before I played there. The site looked pretty good and also the bonus, too good to be true it seems 

Although I have just checked your warning list and I can´t see it on there, it definitely should be though.

Hi Frozenmaid,

We will provide you with the screenshot, so you can be sure that this Casino is on the warning list. 

Also, you can check all the brands HERE with a warning on our site.

Really hope that we will get some update from them. Please keep posted.
 

Hi Frozenmaid,

Still no response from the Casino unfortunately. We will send a reminder email in hopes that we can get any information regarding your case. Please keep posted.

Hello Frozenmaid,

Casino Rep got back to us and told that they are not allowed to discuss with the 3rd parties about player's account. We've been advised to refer you through THIS LINK to contact them regarding your issues. Please keep us updated.

Hello Frozenmaid,

We will consider this case as UNRESOLVED.