Slotastic Casino Support and Complaints Thread

You're welcome Sona Moni. Please let us know when you receive your withdrawal.

Hello,

It has been 4 days now I had requested a withdrawal which was never received yet. Terms say that withdrawal time is upto 24 hours but in my case 4 days has been passed without received my winning. I don't understand what's going on there! I am now too much frustrated.

Hello Sydney and Slotastic,

I really don't understand why my pending withdrawal not processing last 5 days where dama nv and mga casinos process all withdrawals within 15 minutes? I went to live support regarding this issue but they seems wanna runaround in a circle and never knows when I will get paid! We are now complete 1 month that last time I played into casino! Unless process withdrawal I can't play further. What should I do now? How long should I wzit more? Please explaine clearly.

Hello Sona Moni,

We've sent an email to the Casino Representative and asked him to check what's going on. Keep you posted.

Hello Sona Moni,

We've received a reply from the Casino Representative and here's what he says:

"The payout was processed, however, it seems that the player provided us with the wrong Skrill account, as our payment team was updated by our service provider, that there is no account associated with the provided email address.

Therefore, the withdrawal has been denied and funds credited back to the casino account.

Our payment team has already sent an email to the player and they are waiting for an answer or a new payout request."

Unbelievable! How slotastic casino giving me r7naround whole 1 month with different false issue. I am using my skrill account over 1 year which is completely verified where I still deposits and withdrals with same account without trouble. But Slotastic casino said me to check if my skrill account verified and identicsl@ Really? I have attached the skrill account overview where you will find all information correctly.

Hello Sona Moni,

The Casino Representative has been notified. As soon as we receive a reply, we'll let you know.

They declined my payout $180 via skrill again as well few moments ago but this time they give another excuse. However, I have requested my withdrawal by BITCOIN this time, hope they will process my withdrawal without further delay.

Hello Sona Moni,

Ok, please let us know if that worked. If required, we'll contact the Casino Representative again.

Today is 8th February here,still no payment was processed fron Slotastic casino! We are now run around more than one month. Though I am too much frustrated so far but I kept myself patient enough with good manner because I want to play with them more RTG provider. For their last nice clear conversations I can hope they will process my withdrawal into my Bitcoin wallete which is world wide accepted without further delay. But I am still in doubt also if they create any new false excuses! However, finger crossed.

Hello Sona Moni,

The Casino Representative says your payout was rejected as Skrill does no longer supports payout to your region. Please let us know if you receive your payment in BTC wallet.

I am afraid,frustrated too much if they reject my Bicoin withdrawal with sayinng another silly excuses! They are not trudtworthy,mani ADR said me they are Blacklisted!they have so many other casinos and most of them are Blacklisted for differen reasons. Now I want to see the end what they will do finally.

Hello Sona Moni,

Slotastic is a reputable brand and we didn't have issues with them in the past. 

The Casino Representative has just advised us that he contacted their payment team and your payout will be processed tomorrow.

Hello Sydney and Slotastic,

Today I had received an email from casino where they stated that they had processed my withdrawal. But as of now I didn't receive any payment from slotastic casino. I have uploaded my Bitcoin wallet overview where you will see my last transaction was made on 5th February and after that I never received any payment from any casino. I am now too much frustrated and very sick now for casino's critical procedures. Would you pay my winning or not?

Hello Md Saqib,

Could you please private message me your casino username and we'll get in touch with the Casino Representative.

Hello Sona Moni,

The Casino Representative has just advised us that your payment has been processed. Could you please confirm if you've received it?

Hello Sydney,

I never received my winning yet. Though they asked me my correct Bitcoin wallet address today and I have given them my correct address and almost begged to process my winning $180 asap. I have lost faith in Slotastic casino.

Hello Md Saqib,

I haven't mentioned that you received your winnings. My post above applies to another player. 

I have asked you to send me your casino username to my private message inbox, so we can contact the Casino Representative regarding your withdrawal issue.

Hello Sydney,

Thank you for keep posting. My user id is saqib7 there. Few more words:-

I assume from the beginning that they may not pay my winning just $180 only when they stated that my Skrill account not accepting transfer from them! But most of the times I use skrill for deposit and withdraw where never faced trouble ever before. Yesterday they replied that my winning processed but still now not received. Moreover, they asked me to remember my bitcoin address which is quite impossible to remember  and moreover bitcoin address constanly changing also. But yesterday I send them my correct bitcoin address after double checking. I hope they will pay my winning where I have struggled a lot and completely frustrated. 

Hello Md Saqib,

Thank you for providing us with your casino username. The Casino Representative has been notified. As soon as we receive a reply, we'll let you know.

Hello  Md Saqib,

The Casino Representative says the payout was processed on the 8th of February to the Bitcoin address you provided them with, and you should be able to see the payment by now.

Hello Sydney,

Nope, they never paid my winning into my crypto account. My last transaction was made on 5th February 2022 and after that day I never received any payment from them. Please review the screenshot then you will understand the fact. Hello slotastic, please pay my fair winning into my crypto account as I instracted into email. Stop torturing me.

It had been 7 days now I withdraw into my crypto address but not received a dim yet! They ask me my crypto address next day via email then I had sent them my correct crypto address. Hey Slotastic if you don't want to pay to a winner from won from free chip then why you offer free chip to new customer? 

Hello Md Saqib,

Here's what the Casino Representative says"

"The player has requested the payout himself, and the payment team cannot make changes once the payout is requested."

They've sent us the BTC address you've provided them with and the link to the blokchain showing this transaction. 

I've sent you the BTC address where this payment has been sent to the private message inbox. 

Slotastic casino definitely sent my winning to wrong address. Then they asked me to send them my correct crypto address,so I had sent my crypto address into email on 9th February. However If I have had received the payment then this would must reflect into my crypto wallet. 

Hello Md Saqib,

The Casino Representative says their support and payment team explained to you already that no changes can be made once the payout is processed.
You requested the payout directly from the casino cashier and inserted all the data required, so there is no mistake from the casino here. It is your responsibility to provide them with the correct crypto address and since you've made a mistake and entered the incorrect address, there's nothing further we can do to help you here. 

Lovely Casino😁

Thanks for the feedback Theo Rabe! Good luck and enjoy!

had a promo sent to my casino inbox 300% boost to play ALL SLOTS. i made a deposit and noticed that the usual real series video slots locked. I reached out to chat support who 1st said they were included, then didnt, then i was forced signed out and when i signed back in the promo was gone from my casino inbox. i already had a screenshot of it. they still refuse to honor it and what me to playthrough. I want my account closed and my deposit refunded as i have zero trust in this place at this point. they are talking in circles to avoid being honest and honor the promo they sent or refund me and close my account out.

Hello Dean Kody,

If you would like us to contact the casino on your behalf and inquire regarding your case please send us your casino username via private message.

Hello Dean Kody,

Thank you for providing your username via private message. We will contact the Casino on your behalf and inquire about your case. Please keep an eye on this thread for any updates.

Hello Dean Kody,

We've got the response from Casino stating:

"When customers redeem any bonus, they are presented with a complete list of games that are included and excluded.  Therefore, it is the responsibility of the player to check this list and confirm they accept the T&Cs before redeeming a bonus.  The player was offered alternative solutions such as a free bonus, the agent also proposed to remove the bonus so that the player could play the jackpots.  He also was advised that slots will open after the play-through is completed.  However, he rejected all the options.
Unfortunately for the customer, management has decided not to refund his deposit."

Since you've rejected all of their alternatives mentioned above and the management decided that they'll not refund your deposit we consider this case closed as there is nothing else we can do in this situation.

see this isnt ok, they keep changing their story. First, The ToC's of the promo clearly said ALL games included. Second, when i talked to live chat about the issue and ultimately had my account closed it was done so in conjunction with my deposit being refunded. I have the confirmation email of my account closure, screenshots of the live chat, the promo itself and subsequent emails requesting my crypto address to process the refund, then days later get a different response again. these folks owe me ~$25. not only did they offer something and then change their tune with the promo itself, now they are doing the same in regards to having agreed refund my deposit upon account closure. If thats not rouge behavior i dont know what is. 

Hello Dean Kody,

If you would like please send us your screenshots to private message inbox and we will pass them to the Casino representative and inquire why they've changed their decision regarding the refund.  

Hello Dean Kody,

Thank you for providing the screenshots, they are passed to the Casino Representative and we will update you on this thread as soon as we receive a response from them. 

Hello Dean Kody,

We haven't heard back from the Casino thus far. We'll send them a reminder email and update you on this thread with any news. 

Hello Dean Kody,

We've got the update from Casino Representative saying that the management decided to refund your deposit 

It will be sent to your LTC wallet address, the payout will be processed next week.

awesome! thanks for the update. i will also update once i have received the refund.

wanted to update that i still have not received the refund

@Dean Kody, we just sent an email and asked for updates. As soon as we receive a response thread will be updated. 

@Dean Kody we were advised that unfortunately, payments cannot be processed via LTC. You will need to provide a Bitcoin address. The casino team has also contacted you. 

@Dean Kody, we just received an update that the payout has been processed. Can you please confirm you received it.

Thank you. 

Since we received the proof of payment from the casino representative we consider this case resolved. 

Ive emailed them back 6 days ago when they said they processed the payment to my btc wallet but i still have not recieved the refund. My btc wallet address is stagnant so there is no reason for it to not have processed. I can provide proof of the btc address i provided. Id like proof they actually sent it to me since i can also show in my btc wallet history that i have not recieved the refund from them.

Hi Dean Kody, please check the PM I've sent you. 

Thanks for sending me the wallet address that you provided for the refund. We double-checked and confirm the refund was sent to your wallet address. 

Hello, 

Was going to reach out here and see if perhaps a rep could assist in getting my Account Verification completed. Been trying for about 2 weeks and it's just dragging out 

Hello TaylorLH,

Could you please tell us what documents you sumbitted?

Verification requirements according to their T&C are: 

" 3. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided."

If you did all the steps we will reach out to Casino Rep and inquire about this issue.

Thanks in advance.

Yes I sent everything required in, they just haven't responded in like 5 days 

Username is same as here thanks 

Hello TaylorLH,

We will reach to them and inquire about your case. 

Keep an eye on this thread.

Thank you.