Silver Oak, Royal Ace, Planet 7, Slot Madness, Le Bon Casino, Captain Jack Casino Support and Complaints Thread

Can someone help me out with slot madness I passed all the requirements for the hundred dollar bonus went to do the withdraw they said to make it $30 bitcoin deposit to show I had a Bitcoin.com wallet I did that that was verified and then this and reading the instructions. I read that the $30 deposit would be in with $100 withdrawal which would be 130 will they made that $30 into a deposit and then I didn't know they were trying to call me so I missed your phone call and now they're closing my account this is my username y******

I completed the $30 free ship play through all requirements went to customer support they said to make a withdrawal and follow the verification so I have a total of $105 and you can only withdraw max of 100 so I did that he told me to make a $30 bitcoin verification deposit Wychwood in wouldI completed the $30 free ship play through all requirements went to customer support they said to make a withdrawal and follow the verification so I have a total of $105 and you can only withdraw max of 100 so I did that he told me to make a $30 bitcoin verification deposit, which would in return be in my withdraw which makes 130 laughter I didn't answer a phone call from them they canceled it. All casinos say if you cross bonuses or add deposits on top of the bonus, your winnings everything will be voided so they canceled my hundred dollars put it in the balance with my $32 deposit with the five dollars that was extra on the $30 chip so I had three separate monies in one balance, so I will see they wanted me to play and then I really would get avoided. Why did they make me do a deposit a bitcoin just to take more money I'm not happy at all trying every which way to steal your money to get you to do something wrong , something need to be done about this if anything I want to withdraw my hundred dollars and at least the $32 deposit I guess all play that can someone help me out please

Hello Deadeye39

We will notify Casino Rep in order to help you with this issue.

Keep you posted.

Greetings all,

I had a look and superficially all I see is a lack of confirmed payout method within the account, the initial request was as a "Coindraw" withdrawal but unfortunately didn't qualify for Coindraw so it will have to be processed as standard Bitcoin. The good news is if you get me a Bitcoin address Deadeye39 I can hopefully get things moving for you. And never fear, the account confirmation deposit is always returned regardless of an approved withdrawal. As long as you don't play it anyway. :) 

Best wishes,

Nick and Slot Madness

Here is my bitcoin address bc1q982f3rj76jjxrgdadwjkhdtudxsfng9qzkh88y I have a question about coindraw why did they ask me to make a $30 verication if I'm only going to get denied and I believe the only reason I was is because they tried calling me while I was doing what they asked and did not answer my phone because it was from a unknown number and I don't usaully answer those calls and no I did not play any of the $32 dollars I sent them  using bitcoin so when will I receive this 

And also I already have a bitcoin addresss when I resubmitted my withdraw so why you guys can't see that I have already givin my bitcoin address is beyond me 

Hi does anyone have any new information for me I was notified by a member named Nick he wanted a bitcoin address which I have submitted one everytIme I made a withdraw and he said HOPEFULLY (underlined) he can get things moving and said never fear that always the verication payments if not played with which I never did is always returned so why havnt they returned my bitcoin payment. 

Hello Deadeye39

We will forward your concerns to Nick in hopes that you will get the resolution as soon as possible.

Keep you posted.

Hey all,

Now we have an issue because the Bitcoin address submitted here does not match the Bitcoin address submitted with the withdrawal request. If you could please go to live chat Deadeye39 and confirm your Bitcoin address with customer service then let me know here we should be able to move forward. 

Best wishes,

Nick and Slot Madness

Yes I will go to the live chat room but that does not make any sense you don't use the same bitcoin address when I make deposits or withdraws there different addresses everytime 

This is the address from the app I used to make the $32 verification I sent to you guys bc1q982f3rj76jjxrgdadwjkhdtudxsfng9qzkh88y

It's real funny how you start out the conversation NOW WE HAVE A PROBLEM as you guys look for anything so you don't have to pay people and no the only problem we have is that I trusted you guys and gave you my hard working money. I have attached the picture of the transaction used that day I sent you guys the $32 bitcoin that was supposed to be for the verication which you guys quickly canceled my withdraw and sent it back to my ballance with the $100 chip winnings in hopes I would mess up and play with it then to void everything but I did not so now that you have the proof when do I get my bitcoin withdraw??

I think I understand what u mean by this are you saying the bitcoin address don't match from the one I submitted in the cashier for the cash out when I originally did the withdraw to be honest I don't remember which wallet I used and sometimes they give you new ones for security issues and if you already have my bitcoin address that I gave you for my withdraw why are you asking for it again but never the less pretty sure it's this one 1HZs85eBwVBBh6a1qtQYw8aPT5gGdpd9pE actually I know it's this one when will I receive my payout 

Hello Deadeye39

We will forward this to Casino Rep in order to give you an update.

Keep you posted.

Hi there so now that I have submitted the correct bitcoin address that I requested on the game in the cashier imnot getting a response plus I havnt had one email from you guys since I made my withdraw here is the bitcoin address when will I be paid what I'm owed 1HZs85eBwVBBh6a1qtQYw8aPT5gGdpd9pE

Well, I will have to say I'm kind of surprised that my bitcoin withdraw was approved somewhat this quickly thought I was going to go a few more rounds but now I think we're in the? Rounds because now they said 7 to 10 business days before they can start to send the payment out which I thought that's why we use bitcoin cryptocurrency because supposed to be faster so I'm not too happy about that so we'll see how this goes.  

Hello Deadeye39

We have already informed Casino Rep about this matter. Hope that very soon you will be updated.

Keep you posted.

Greetings all,

Thanks so much for your cooperation Deadeye39, the new payout information was updated in your account and yesterday I had the requested withdrawal approved for you. It is now registered in the financial system and has been submitted for express payout via Bitcoin, it should be going out shortly. Let us know when it comes in!

Best wishes,

Nick and Slot Madness

I received my payout of $114 of $132 Friday but it came a lot sooner then I expected so I have to give them that. Thank you guys for all your help always. 

Yes I received it Friday $114 in my bitcoin address thank you it's kind of a bummer that you guys stress us players out so much and the live chat support team members are kinda of rude and not very pleasant to talk to because I wouldn't mind playing here, but you were very helpful and on it so thank you. 

Does anyone know what you have to do to get approved for coindraw because I'm not sure why I would be not approved for this message. There's no reason I should be anybody has any information would be nice.

Hello Deadeye39

Happy to hear that you received the funds. 

We will mark this case as Resolved.

I won from bonus,but can not find support.

Hello Football Risto,

May we know if your account has been verified thus far?

Could you please tell us which Casino is in question?

I submitted 3 times all documents but not received replys

Hello Football Risto,

Could you please tell us what's the name of Casino?

If You want us to help you with this matter please send us your Casino Username via private message and we will inquire with Casino Rep.

Thank you in advance.

Slot madness

Hello Football Risto,

Please send us your Casino Username  via private message to be able to help you.

Can someone help me out with a $100 bitcoin withdraw from Royal ace casino I havnt received one email from them about my withdraw only the standard delay tattics these type of casinos put you through when you reach there support members in the live chat my user name is deadeye39

Hello who do I talk to about Royal ace 

Hello Football Risto,

We will be closing this case due to inactivity of submitter.

Hello I need some help with a bitcoin withdraw I won $100 I completed the playthrough followed all the rules have all the proper documents can you help me out with collecting my winnings please. My username is d******

Hello Deadeye39,

Could you please tell us which Casino is in question so we can reach out to Casino Rep in order to help you?

Thank you.

Royal ace casino 

Hello Deadeye39,

Thank you for your response. We will ping Casino Rep in order to help you.

Keep you posted.

Thank you I appreciate the help. 

These guys are unbelievable I asked them several times when I first made the withdraw if I had all the proper documents 3 times I asked and they said yes you have all the proper documents and today when the time frame was up for them to approve they said I needed to update my documents they said it's been two years and nowhere in the terms and conditions does it say that the players need to update every two years it's funny that they waited till rt now to say this why and how they can get away with this is not right and something needs to be done about this and not to mention on my profile where it says documents it says I'm approved. 

Hello Deadeye39,

Casino Rep got back to us and said that you've got the promotion through the email with 30/60 wagering requirements and that you haven't even played a penny of it. Casino Rep advice you to play it first and if you win to make a withdrawal request, but you need to update your documents and payout method to be able to cash out. 

Please do what is necessary and we are sure that you will be verified and paid.

Thank you for understanding.

Really I need to check into that and there just now noticing this that tells me if it's true that they never even looked at my withdraw process casinos always check meaning looking for the playthrough and the rules requirement and so on, they just have a list of delaying your withdraw process that they all go through but thank you for your help if it wasn't for you guys we wouldn't get anywhere with these casinos. 

Yea that's not possible I claimed the $30 bonus chip and cashed out the $100 which left me 0.03 cents in my ballance if I didn't play at all I wouldn't have a ballance over $30 is this what it's come down to that these businesses will go to these length to take are hard working money which even these days a dollar is gold it's hard to get they have us deposit money into there company have promotions to sell us on this and will not and cannot pay us when we follow all the rules so now how do I go about this do I have my lawyer call them so he can have access to there software so he can get in there and prove this or how is this done 

Also they took the $100 away so I can't even cancel it if I wanted to play with it which I do not I have already done this here a a couple screen shots that I have the 3cents in my ballance and 6 comp points that if I didn't play any I wouldn't have any comps. 

What coupon was the $30

I don't exactly remember it was over 5 month ago or so I'm pretty sure it was a $30 chip bonus if it was free spin bonus it would of shown that in the transaction but now I can't trust them they are changing stuff on my profile  like the other day my documents Identification was approved I'll show in attached file and also they took my $100 and left the 3 cents that I accumulated when I was PLAYING I had a total of $100.03 when I cashed out the $100 I left the 3 cents otherwise I would be over the proper amount to withdraw. 

Hello Deadeye39,

We need to inform you that casino rep has sent us a proof where it shows that you haven't played your promotion at all. Please send them all required information of your account and try to contact their live support chat for further information. Unfortunately with that being said, we are not able to help you further and we will close this complaint and mark it as resolved.

Thank you for understanding.

No sorry your wrong and how you can't see that is beyond me how can you have a $30 chip and then have a total amount of $100.03 without playing a single spin and have comp points are you not seeing the screen shots I'm sending and there is no money to play with they took it away probably because it's $100 I won and they can't put just $30 back in there. Is there anyone else seeing these messages that can reply and help me out or I guess tell me im wrong. Here's a couple more screenshots and plus the cashier will not let you withdraw unless 1 it's the minimum that they allow and 2 if you havnt completed the playthrough 

This person Berks says he's going to close my complaint and mark it as resolved that tells me that you work for Royal Ace Casino because in no way is this problem resolved!!

Greetings Deadeye39,

As you can imagine, with hundreds of thousands of transactions going on at any given moment it pays to keep excellent records. Of literally everything. Where you can't remember we don't need to, I have all the documentation necessary to audit the situation and review what can or can't be done on your behalf. Believe it or not, I'm here to help. Unfortunately in this situation I can't assist, nor can the 3rd party arbitrator (in this case LCB.org). If the information available was different, so would be the outcome. In this case the review of the available information proved that you need to complete playthrough before you qualify for withdrawal. No more, no less.

I have provided the 3rd party arbitrator (LCB.org) with the necessary documentation to review for themselves and they have agreed on my findings based on this. As you can also see our ratings aren't so hot on LCB.org, if we were somehow connected I'd imagine we would be representing ourselves in a much better light, but this isn't the case. They are doing their job, as am I. Very simple.

I very much hope this clarifies things and should you complete the playthrough and qualify for withdrawal on the funds I will be happy to assist.

Best wishes,

Nick and Royal Ace. 

There's no money there to play with for this playthrough they took it there is nothing there for me to play with not that I would anyway because I have already completed the playthrough and followed all the rules like I have my whole life and if I didn't win why do they keep sending me emails about my winnings telling me I need to submit my ID and they will not let me send my document to there email they want me to send it on the hoo-yu site because they know my ID expires next month and that site will not submit if your ID expires within 40 days this whole game there playing over $100 it's gonna cost them more in the long run because I will let the whole gaming world know not to deposit

Greetings Deadeye39,

The funds are tied up as a requested withdrawal currently, you will need to cancel the requested withdrawal to access and play the funds.

Best wishes,

Nick and Royal Ace

They took the funds away and left me with 3 cents can you ask them which coupon was used in this bonus please.