Silver Oak, Royal Ace, Planet 7, Slot Madness, Le Bon Casino, Captain Jack Casino Support and Complaints Thread

I deposited and played using a no-max 260 percent bonus and 10x play-thru they offered me in a email. I completed the play-thru and requested a Bitcoin payout ($550.26 less the bonus they added). About 2 weeks later I asked online support (very nice and respectful person) about my requested withdrawal.  She told me in this case I already passed the timeframe for the 7 to 10  day waiting period and she would send an escalation to her mgr. And check back 72 hrs.

I have been trying to check back for several days but no one answers my request on live chat ( after 10 mins. of waiting in chat I hang up).

Silver Oak acct. -- ******

Hello quball,

Sorry that you are waiting so long to be paid. We will notify Casino Rep about your withdrawal issue, and once we get a response we will get back to you immediately with the updates.

Keep an eye on this thread.

Thank you.

Hey all,

Thanks for bringing this to my attention quball, I'll see what can be done to assist. If anything else is required of you I'll let you know here.

Best wishes,

Nick and Silver Oak Casino

Ok thanks alot Nick!

Still no payout yet Nick.

Hey quball,

Apologies, just got back from a long holiday weekend. It should have gone out in my absence but looks like we need to re-confirm your Bitcoin address. Could you PM me or send it to Berks?

Thanks!

Nick

Hello quball,

Casino Rep got back to us and told  that he will reach out to you through PM about some payment details. Hope that you will receive funds on your account very soon.

Please let us know when it's finished.

Thank you.

I just pm Nick address.

Thanks

Hello quball,

Thanks for your cooperation.

Please keep us informed.

All is good - I received the Bitcoin payment in full from Silver Oak this morning.

Thanks Berks and Nick

Hello quball,

We are so happy to hear that you received your funds 

We will mark this case as Resolved.

Enjoy your winnings.

Hey guys, 

have a small withdrawal from last week hung up at planet7 I will pm Berks my details 

Hello TaylorLH,

Thanks for sending us your account details. We will reach out to Casino Rep in order to speed up a withdrawal process.

Keep you posted.

Hey all,

I had a look and sent the requested withdrawal for review, they should get to it quite soon for us. Once we have an approval it takes a full business day to register in the financial system and we are currently heading into a 3 day holiday weekend locally. I would anticipate payout next week some time but it may go out sooner. If you don't see it by Wednesday TaylorLH hit me up again here and I'll push it out the door for you.

Best,

Nick

Hi Berks,

I have a withdrawal still pending at Slot Madness. Can you look into it for me? I'll pm you me user. 

Thanks!

Hey Nick,

Can you check on a stuck withdrawal on slotadness for me? 

Thanks 

Hello Djshakka,

Thanks for sharing your account details. We will reach out to Nick to inquire about your payout.

Keep an eye on this thread for any updates.

Thank you.

Hey Djshakka,

Thanks for the heads up and getting me your login details. Got the approval pushed through yesterday and payment should be forthcoming shortly. Let us know when it comes in!

Best,

Nick

Hey Nick,

Payment was received yesterday. Thank you for your help! Although I won't be using Slot Madness, or any of the associated sites ever again. I do appreciate your assistance. 

Hello Djshakka,

Happy to hear that you received your payout!

Enjoy your winnings!

We will close this complaint and mark it as Resolved.

Hey all,

I started using the group of sites a couple months ago from Virtual Casino Group. There's like 15 of them. Anyways a couple weeks ago I made a few deposits on a few of them. Won a few. Then went to slot madness, made 4 deposits that day, lost them all. Used a free spins bonus and made it through the playtbrough. Requested my coindraw withdrawal, and it was cancelled over and over. Chat says we need a document from you. So I send it over. Then I am told that I am a master class player and that I am no longer eligible for any promos, or to use coindraw. EVER. I am a newbie at even using online casinos. They said they couldn't tell me why, and that the manager (Luca?) Was never available to speak to again. This is just an awful way to treat a player. And I for one will never use any of their sites again

Hello Djshakka,

As far as we understood you, you confirmed that you were paid at Slot Madnes on 4.5.2023, do you have any other issue about that withdrawal?

Hey Berks,

I did get my payout yes. So thank you for that. My complaint is what I explained above. I made 4 deposits that day, lost them all. And then won on free spins. It was the first time I requested a withdrawal. And now I am never allowed to use promos or use coindraw. They made it sound like I'm a bonus abuser, but I had literally never requested a withdrawal until that one. 

Hello Djshakka,

We will reach out to Nick to ask him why something like that is happening, and we are sure that he will get back you very soon with the clarification.

Keep an eye on this thread.

Thank you.

Berks,

Thank you. They did it for every single casino in that group. Every inclave site I have ever used I can't use free promos or use coindraw anymore. 

Berks,

Thank you for your continued help. I look forward to your response!

Hello Djshakka,

We are still waiting for an update from Nick. We are sure that he will get back to us as soon as possible. Once we get a response we will let you know.

Keep you posted.

Thank you.

Hey Berks,

Any update on this ?

Hello Djshakka,

We are still without any new updates about this issue due to weekend. Hope that on Monday Nick will get back to us with the clarification.

Thank you for understanding and patience.

Hey all,

Indeed, I had a lovely weekend with my kids. In answer to your question Djshakka, player class and it's associated benefits are set automatically by an algorithm and updated regularly. This is by no means permanent, if you continue to play normally it should be back to your previous level of benefits before too long. 

Best wishes,

Nick

CAPTAIN JACK CASINO CROOKED .I've met play through And made the"verification" deposit. They're still not honoring

*********@gmail.com

David Willis

Hello geedealy,

Thank you for sharing your account details with us. We will reach out to Casino Rep in order to help you with this issue.

Keep an eye on this thread.

Thank you.

Appreciate ya

David

********@gmail.com

Hello geedealy,

We still haven't heard back from their side. Nick is in transit and told me that he will take care of this case in a few days, so let's wait for his response. Once he clarify this to us we will get back to you immediately.

Keep an eye on this thread for any updates.

Thank you.

Hello geedealy,

Casino Rep got back to us and clarified this case. He told that you have 3 account in your name, so that means that you are not eligible for any winnings due to breaching T&C. 

According to their rules:

"Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled."

With that being said, we will clos this complaint and mark it as Resolved.

I played with a $50 no deposit bonus that was offered to me through my email. I played through the wagering requirements and deposited $30 bitcoin because it was asked in order to withdraw. I then proceeded to withdraw 110.00 and decided to play with the $20 I had left. I managed to win more than $412.00 and suddenly there was a message on screen that an administrator stopped it. They took my winnings. They had tried to say they didn't receive rhe $30. Bitcoin deposit but I screenshot it and showed them. Then they said well, it's because you used no deposit codes long before and now you are not qualified for it. I've never experienced this at any casino where they stop the game I'm playing and take it all away. Is there anything that can be done? 

Hello STARLIGHT,

Thank you for bringing this matter to us. We will ping Casino Rep in order to help you with this case.

Keep an eye on this thread for any updates.

Thank you.

Hello STARLIGHT,

Casino Rep got back to us and clarified this matter. He said that you are not eligible for any winnings due to multiple accounts and consecutive free bonuses in a row. Your confirmation deposit will be returned in shortest possible time.

We've been provided with the proof so we will consider this complaint as unfound and mark it as Resolved.

Thank you for your understanding.

I had won $10k at planet 7 on a jackpot for the last 3 months I've been fighting to get the money... my money ......today they canceled my account with the money in it!!! can we talk about thievery, money laundering, Grand theft, internet crimes they're committing all of these.

Hello themermaidsloft,

 Sorry to hear that you are facing this kind of issue with this brand.

May we ask if your account has been verified thus far?

Thank you for your cooperation.

Hello themermaidsloft,

Do you have some updates on this matter?

Thank you in advance.

Hello themermaidsloft,

We will be closing this complaint due to inactivity of submitter.

I have come here for help because I don't know what else to do. I've been emailing support through their site and my personal email, even thru their a.i. Support bot. For the past 4 days with absolutely no response. They say that respond in 24 48 hours with a resolution and they usually do but not this time. There is no phone support/live chat either. I've been playing and depositing for a couple of years and all has been well, even with the cash out. Amazingly  they get those done within hours. Here's my problem. I was playing one of their slot tournaments in the old casino. Called Slots Madness. $5 entry fee. So I am in 2nd place, there is 10 minutes left in the tourney. I have 40 of my 75 spins left that I must use before it ends or I forfeit the score. I am about to spin my 40 spins at 1 cent per when the site boots me and comes up "down for maintenance" by the time the site comes back up, the tourney has ended and my score gets forfeited for not completing my spins. I was t I be paid $50 cash and a $30 tourney ticket.  I've been trying for a week to no avail to contact them. My username is : mi*******  The url is blackchippoker  This happened on aug16th around 6 in the afternoon. Please help me. 

Hello Mistaflaust,

Thank you for reaching out to us. We will notify Casino Rep about this issue and once we hear back we will let you know immediately.

Keep you posted for any updates.

Hello Mistaflaust,

We are still waiting for a response from their side. Casino Rep has some health issues but said that he will be back as soon as possible. We have forwarded your issue to him, and once we hear back we will inform you immediately.

Thank you for your understanding.

Hello Mistaflaust,

Casino Rep got back to us and said that they can not find your username as valid, so please send us your actual Casino Username or email that is related to your account.

Thank you in advance.

Hello Mistaflaust,

We are still waiting to get the real username from your side. Please send us to be able to help you.

Thank you.

Hello Mistaflaust,

We will be closing this complaint due to inactivity of submitter.

I have a big payout from them,  I have provided every single banking detail , I played the playthrough , I won , and they're giving me the runaround.  Someone pls help ! 

Hello Christie Dentrone,

Could you please provide us with your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.