RAGING BULL SLOTS Support and Complaints Thread

Can you re open again 

Hi I wanna re open it again ,any news?

Don't close the case until i receive my refund.Thanks

hi any news on my refund? 

Hi,

As far as I can see from the casino rep's last post regarding your withdrawal the funds were sent to the bank and the casino can't control or speed up the process. You need to be patient and wait for the bank to transfer the funds to your account. There is nothing further we can do for you. 

hi any news on my refund?

any news on my withdrawal?

pls follow up 

You still haven't got the money? We'll reach the casino again but as I stated in my previous post I there is little the casino can do for you. 

hi any news?I didn't receive my refund yet 

Hi,

Waiting for the casino rep to provide feedback. Keep you posted. 

Hi [email protected],

We chatted with the rep and he provided us with the proof of refund. However, it takes longer for the money to get to your account. It also depends on the bank. Please be patient and wait for your winnings. Please let us know as soon as you receive it. 

can you send me the proof of refund to my email.Thank you.

We can't share the screenshot with you. It is for our internal use only. 

ok i just wanna have a proof so i can show it to my bank 

my bank need a proof from the casino for the refund.Thanks 

We can't provide it to you, unfortunately since it was for our internal use only. Please reach out to the casino and see if they can provide you with. 

they deactivated me 

i can't even message or talk to them hata why u need your help.

Please be patient and wait for your withdrawal. Please also let me know when you receive your winnings. 

ok thank you.I will let you know.

i did not receive my withdrawal yet 

hi any update on my withdrawal?

hi i'm sorry to bother but any update with my withdrawal?

Since the casino can't check the status of the withdrawal, it solely depends on the bank, we don't have any updates. We are waiting for you to update us when you receive it. 

ok thank you so much.

hi any update 

Reached out just a little while ago because I didn't see any notification that there was a response early on and then was out of contact for 3/4 days. My apologies. I'm still getting the run-around regarding payment though. I can see it in transactions as approved but it gets extended every time I ask because they want a new BTC address. Consequently I can't withdraw from anywhere else because they require a new address each time for security and I was told by the rep that I had to keep it at that one address for at least a week which to me sounds like I won't see the withdrawal for at least that long and I don't understand why?

To add to this I just spoke with a rep after waiting in a queue for over an hour. I was told two nights ago 24 hours then yesterday ANOTHER 24 hours and now it's still got to be approved since it's past time to receive but it's already been approved I can see it in my transactions. I asked if they could just please send it so this can be overwith because I'm not in a real happy place right now and I got this reply: 

"Unfortunately not, Adriana. It has to be submitted for approval again and then it's 7 to 10 to business days before it's actually sent." Why am I punished because they can't meet the time frame? 

This is UNREAL. I REALLY hope enough people read this to save themselves the stress.

Hi Adriana CP, 

Sorry to hear that. Please note that this group of brands has longer withdrawal time. Please private message me your casino username so we can notify the casino rep and ask to look into your case. 

I really need help. I see that there was a rep replying but when I search for raging Bull in the casino reps it says there's not one. Because I'm new to how this works and I was in the hospital for a few days I think I messed up my previous complaint. I never saw a response either so I'm assuming there's no notification via email. Sorry about that. 

I'm at a loss for what to do with Raging Bull and please know it's a matter of principal now. We all work very hard for what we spend and this is not ok. I've been given the run-around since March 19th. I never would have even been acknowledged had I not reached out after hearing nothing for two weeks. They said I had no verification docs and then saw I had sent them two weeks earlier. So then I'm told 7 to 10 days to verify and after that 5 days to authorize payment. 5 to 7 to be exact. Then nothing and I had I reach out to support daily and if you have dealt with them you know that lately there's a LONG WAIT to talk to support. 

I've attached the two emails I received and the one telling me it's on its way was on April 2. The one saying 5 to 7 was from today. I'm just tired of this and I'm tired because I'm at home recovering from a hospital stay and this is beyond ridiculous. It was supposed to be fun. They've ruined that and I'm sure not just for me. 

Please help?

Hi Adriana CP, 

You didn't send us your casino username so we couldn't notify the casino rep. We can see your username from one of the screenshots attached. The casino rep has been notified. Keep an eye on this topic. 

Thank you Melissa. I did search for raging Bull and nothing pulled up in the section where you look for casino reps and since my other one had been closed I wasn't sure what to do. Thanks again 

No problem at all. You are on the right place. The casino rep has been notified and he will post his feedback here as soon as he gathers the necessary info. 

i have same problem with raging bull my withdrawal is 5700 and it was approved it's been almost 2months 

i did not receive my withdrawal yet

Quick update I just had a deposit come through for 100. I'm still missing the second manager approved deposit from the attached photo. And I hope HOPE that nobody comes back and says oh there was a bonus or anything like that attached because I did have two pending withdrawals before, each 100 that I was VERY cautious to speak with reps about so I did everything just right because there were bonuses involved as well as deposits in between. I made sure of it. I know how casinos work. I don't mean to come across as a jerk I just don't want to get cheated or jerked around like so many have. I'm still baffled that this casino even functions because I don't know anyone who would return after encountering the withdrawal nightmare. 

I see you point. Don't worry. The casino rep has been informed and he'll take care of your case and provide the necessary explanation. Hope we'll get the answer soon. 

Greetings all,

I had the opportunity to review the situation and the win in question stems from free spins with a maximum cashout value of $100, this amount has been paid as mentioned and unfortunately in this particular case there is nothing further to be done. As clarification a manager withdrawal is non-cashable funds being removed from the closed system which can only be done at a managerial level, thus the term. I'm afraid it is not an approval for withdrawal it is only a notification within the system that the funds have been removed. I wish I could be of more assistance however in this case the withdrawal has been paid in full per the terms and conditions of the casino and the free bonus itself..

Best wishes,

Nick and Raging Bull

Well that's a bummer because it wasn't one coupon played and Max withdrawal exceed and I'm bummed that I didn't keep my conversations because it was your support staff who told me that I didn't have to wait to keep playing I could make a deposit and then use another coupon after that deposit and then just cancel the withdrawal and reinitiate the withdrawal and that the trail of deposits between anything I used would show up and that would be sufficient so in this instance either I was lied to or you won't make good on it and it's a way to take money from people which I see the casino does quite often and I'm extremely disappointed. I understand you say there's nothing to be done but on my end I intend to be very vocal as I don't feel like you deserve ANYONE'S money when you display these kind of tactics and I can assure you I understand the process. I've never had a problem with Ignition or Mbit and I work as a project manager and analyst so it isn't a situation where I don't understand. I understand clearly that what your casino does is pull the wool over people's eyes and then use tactics to manipulate information to your benefit. I'm going to leave current reviews everywhere possible. 

This is really sad. And I had one instance where the spins I requested wouldn't load so that isn't even a good excuse. 

I just wanted to grab those before my account gets deleted as well and I no longer have them to post with the reviews that I leave. It's only fair as a warning to others would could encounter this and lose money to you as well. I see how you stay in business now. It's theft.

The other thing you should do is tell your cs reps not to tell anyone that it's ok to stack withdrawal requests as long as equal deposits show and in my case more than that because unless you do that so you can use it to your advantage to keep people's money.

hi i just wanna let you guys know i didnt receive any of my refund or withdrawal yet

Nick i have been waiting patiently for my payout from Raging Bull Slots. No matter what i give them for bank,bitcoin they have a reason to tell me that wont work. I requested a check payout and they all went silent. It is completely unfair to accept peoples money and when they win they are refused payout. The web is full of complaints for non payments. I dont understand how a company can conduct such buisness. Its sad. So how can you help me?

Hi mcayer73,

Could you please private message me with the casino username so the casino rep can look into your account? 

The casino rep advised us that you have multiple consecutive free chips so he can't do anything about it. 

hi pls update me on my withdrawal?

Hello, on April 10th, 2024 I initiated a transaction of approximately $30 worth of Ethereum to fund my Raging Bull Slots account. However, despite the transaction being completed on the blockchain, the funds have not been credited to my account yet.

I have contacted support by email and received a case #153874177 

Could you please look into this matter and provide me with an update on the status of my transaction? I would greatly appreciate any assistance you can offer in resolving this issue promptly.

Username: 5Dllrs

For your reference, here are the details of the transaction:

• Transaction ID: 0xf7aab402aed0da301382cc0e07610e8d8c19ce205f3ffbfb6983d5c099f3e6ff
• Amount: 0.0090436 ETH
• Time of Transaction: Apr-11-2024 01:39:11 AM +UTC


 

Thank you for your attention to this matter. I look forward to hearing from you soon and having this matter resolved.

Hi Jarad Thomas,

Sorry to hear you had an issue with the Ethereum transaction at Raging Bull Slots.

We will notify the casino representative and let you know once we receive any feedback.

Keep you posted.