Playamo Casino, Bob Casino, Spinia Casino, CookieCasino, WooCasino, 20Bet Casino, National Casino, Bizzo Casino Support and Complaints Thread

Could you please tell us whose situation has been resolved? As far as I know, you didn't have any complaints in the past. 

Sorry, was replying to your questio about the link that had been deleted. A casino bob player with a VERY hefty bankroll had their account locked pending investigation, lots of bad blood, but player has been cleared and funds are available to them to the tune of almost 1M euro.

What I don't understand, player was playing at Bobcasino and why did Playamo got involved in this? I have been played at Playamo for a couple of years now and the issue I had with them was resolved within 3 days which is still way to long in my opinion but is the complaint against Bobcasino resolved? Did the player actually allow to withdraw the million?

Based on the article I read today at another casino review site that shall not be named, the player once again has full access to their account and funds, I would assume their still limited by the enhanced withdrawal limits granted to them by their VIP status, but able to withdraw under those terms.

As to Playamo/Bob being up in eachothers biznatch.. they're sister sites, same people, different brands.

Well, I am aware that Bobcasino and Playamo are brands of Direx nv, a company that has more than a dozen casinos under it's name such as the famous BitStarz, King Billy, Oshi etc. I'm glad to hear that this issue has been resolved and the player is allowed to withdraw his winnings, Bobcasino did not have any other choice because otherwise they will lose their license, close their doors and it's sisters casino, that will cost them more than a million.

We're going to get in touch with the player and ask him to update the thread and inform us personally. We haven't heard back from him since his last post here. 

Thanks, TheAverageGuy. 

If the information TheAverageGuy shared is correct, will their shop items return to the shop?

They won't be returned for now. They need to solve the player issues first and then we're going to consider to bring them back in the shop. Anyway, you will be updated. 

 here tell me if the account does not take bonuses plays exclusively on deposits , as they dare to freeze the account and confiscate the money that I did not transferred there .

I did a $75 deposit at playamo casino and used the code carchase and it was accepted but I never got my free 50 free spins and live support are not interested in resolving it with me. 

HI Jeseo88,

The casino will be notified. I already have your casino username. Let's see what the rep says. Keep you posted. 

Please be advised that all codes from their promotions must be inserted with capital letters otherwise it won't work and live chat should add them manually in case something went wrong, they always add them manually in case something went wrong.

I did use capital letters when I entered it.

If the code is accepted then you are entitled to the bonus and I am disappointed that they did not want to help you with this issue, do you have a personal account manager with this casino? If you do, you can ask him or her about this and they are more helpful than live chat agents.

Melissa is suppose to sorting it out I think

How is coming along melissa.

Sure. As I already informed you the casino has been notified. We are waiting for their reply. As soon as we get the info we'll let you know. You just need to be patient, please. 

Dear Jaseo88!!!

you recieve your spins (both from official promos and bonuses from our suppor agents)

almost everyday, and you are lying if you want to say that you haven't received your RELOAD spins!

From now our support agents will stop

giving you any bonuses - only official promos are available for you now!

I was not talking about the reload spins..but I I doesn't matter anymore. Please excuse this as it has been a misunderstanding and wish to retract this now please.

i had 20 free spins on lucky lady clover and won 1.65 wagering 84,50 and with that money i played dead or alive and 2e spin i won 126,- in the free spins and someting went wrong the 126 was gone , after allot explaining the 126,- was refunded but they add wagering of 50x an the 126,- talked tolk to live chat didnt understand it and changed the wagering to 3x times so i asked how do you come up with that ,still no response and you can see details clearly in my history strange that they noth see i need to wager the 84,50 from the 1.65 i won and noth extra wagering on the 126,- its now more then a day i didnt hear from them and strangly the live chat isnt there and other days i talked with them much earlyer .

Sorry to hear about that, lowroller. Please provide me with your casino username so we can bring this to the casino's attention. 

Thanks

dont play here they are verry rude in chat and wen they refund money they put extra wager on it and you can explane manny times and they still say that you dont understand it , and you can read in my message before wat was happend stay away from this casino i send them screenshots and still they dont believe me and all wat they have to do is see my history and still they deny everything.

Hm! That's not nice. We have notified them, still no reply. We'll keep on sending emails until we get the answer.  

Dear lowroller, you won the founds from non deposit free spins which need to be wagered x50, as the were the technical issues and you didn't get your winning we made refund with even lower wager x3, but you still have to wager it. anyway as gesture of good will we'll make a balance correction and you will receive your found without wager, but still don't forget about our T&C )))

it were free spins from the welcome bonus so noth non deposit free spins and i was already wagering the 1,65 i won from the free spins and with that i won the 126,- but its fixed now they give me the 126,- with no wagering so after manny explaining they dont know it but i got the 126,- without wagering so 

Look up my activity from my username because too many links to list here. LCB agreed with me and other members too that playamo/bobcasino stole bitcoin from me. LCB was supposed to blacklist them but did not and is still supporting them allowing others to still play their with no warning or anything. 

LCB staff still supporting this casino when they know this casino is a liar and cheat. Playamo and Bobcasino are openly ran by the same owners and they admit it. Hopefully this makes it out there but I have a feeling lcb will delete because they are hiding this.

That's so not true, first of all, LCB does not or will not hide anything from anyone, they are here to help players as much as they can but if the other party does not want to co-operate that's the end of it. LCB already removed Playamo/Bobcasino shop items from the LCB shop. If they removed a post or a review regarding those casinos, it's more likely because it did not follow the guide lines. Angry / frustrated / irritated players have the tendency to curse, outburst or bad mouth.

Thanks for your feedback but I must say that you are not right. We don't hide anything, we do not take anyone's side and we do not support anyone. On the contrary, we want every post and issue to be transparent on LCB, we are always doing our best to help you guys resolve the issues and solve the problems you have with any casino. We suspended each promotion run by Playamo. Furthermore, we didn't remove any complaint from our forum. 

In case you have any issues with these two brands, you are more than welcome to post it here and we're going to reach the casino rep and try to sort it out. 

We did not agree with you anything and have to add that you were less than willing to cooperate with us on your complaint  and even attacked the Mods trying to assit you.

We also did not say we would blacklist them we said that we are closely monitoring their behaviour and based on your and other potential issues we will be updating our reviews accordingly, which may or may not include warnings, blacklist etc.. However ever since your case we ceased all exclusive promo deals with had with them as we firmly believe they are no longer meeting the player standards but not quite yet a rogue outfit. 

Its also why we no longer recommend them and have pop up redirection suggesting alternative sites to play. 

Regarding your case we did not say they stole from you, so again dont twist our words. We marked your complaint as unresolved as we feel that the casino ( even though you broke T&Cs , and this is important to stress out ) should have refunded you, as it was their responsibility to do due dilligence and prevent player registration from restricted regions automatically. 

However you didnt do your own due diligence as reading TC is a must. So this obviously is not a clear cut case, and we made our position in public quite clear as to what we think should be done.

On a positive side we got them to implement the GEO blocker to prevent registrations from restricted countries. Which is in itself an admission that something was lacking in the first place, but at least should solve the problem moving forward.

Stay away from Playamo/Bobcasino they are stealing bitcoin from USA players. They fully verified my account and I live in USA and NO I don't use a proxy services that hides IP. After successfully cashing out about $1200 from a few hundred dollar deposit I continued to play eventually losing $5000. When I inquired about any bonuses I was very rudely told they don't accept USA players and they closed my account. LCB and other LCB users have agreed with me and have requested the casino to refund my deposits but they refuse to listen to LCB Mods.

why does LCB continue to offer mediator services to this casino when LCB Mods personally asked casino to refund me and the casino refuses. Is this not a slap in the face to LCB when the casino ignores your dispute decision. 

We are doing it because we want to help you guys. We are always doing our best to sort out the problems and make things right. As we already told you, everything is transparent, we do not hide anything and we also do not take anyone's side. The reason we have casinos with a warning sign is to warn our members not to play there. Even when the casino is on a warning list, we try to reach them and get the answers. However, we do not promote them or giving them extra exposure. We are always doing our best to protect you from rogue casinos, therefore we keep the things transparent and don't remove all delete anything even when the cases stay unresolved. 

Hope I answered your question. 

No you have not answered my questions you have actually danced around them. This is a very clever move what you guys are doing here and I hope other players realize this. Here is the problem Melissa, you are in fact siding more with the casino because you refuse to delete them completely from your site. By doing this you are allowing this casino to build up good reviews so cases like mine just get lost in the mix. Something is very fishy about this whole thing and I hope my fellow members see this. 

All three are owned by the same person so beware they have a history of stealing bitcoin anytime they feel like it. LCB has many complaints against these guys and LCB has requested them many times to refund players but they don't listen or have respect for anyone. 

I understand your frustration and I'm really sorry you had a bad experience with these guys. As we already told you we do not promote their bonuses, we removed them from the Shop, closed the exclusive promos, added a warning note on the review page, marked your case unresolved, so everyone can see it. By leaving the complaints we warn other people and let them read what other people experiences are. I'm really sorry we couldn't solve your problem. We did our best to help you but sometimes it's not up to us. However, we just want to let you know that the casino management has been notified about your case again. 

As stated in another thread pertaining to Bob and Playamo we have added a warning for each casino, you can view this on the respective review pages.

Playamo, Bobcasino & Wildtornado are owned by the same people and they are thieves. LCB along with other players agreed that they should refund my bitcoin deposits but they flat out said NO. This is a group of scammers.

There's nothing anybody can do right now, better to let it go. Do not stuck with this because this won't change a thing regarding your matter, players can now read the warning sign and it still up to them whether they want to play there or not. Let it go, let it go.

Correct me if I'm wrong but isn't  one of the main functions of LCB is to provide players a platform to watch each others back by keeping track of all these online casinos. You are doing the opposite of helping when the warning you have for the casino is only warning about USA players. You keep praising them for now stepping up and blocking players from banned countries. I have found many unresolved cases and each one is just flat out stealing. I found an old complaint here on LCB about these guys in 2015/16 and since then 4 others ripped off like me. if you guys would of done your job and banned them completely players never would have known them. 

What kind of incentives are you getting from the casinos by advertising their bonus codes? Someone is getting a kick back somewhere on your side that's why all my negative posts keep getting deleted. 

I don't use any profanity in my posts I just don't believe in dishonesty so I call em  like I see em. 

Danny, we are not miracle workers! We work hard to protect players and our members which is not always an easy job to do. This industry is like the wild west compared to others and we are very glad  to see it changing and progressively become more regulated, as this provides a safer place for players such as yourself. 

Its very easy to sit behind your keyboard and throw out accusations and blame us for not stopping these casinos. How about some praise for some of the good we do like expose casinos with fake games or getting players their winnings? Your comments are no longer helpful and I am fed up (which is hard to do). I suggest you use the rest of your energy on Askgamblers, I see they have Playamo as one of their certified brands.

Askgamblers also works with these rogue casinos as well. The only website that is truthfully looking out for the players is Casinomiester, they have not sold out to these million dollar casinos.

You guys started out good but over time I can see by not putting them on  a blacklist and deleting them completely you had a different agenda going on. 

Only posts deleted were your duplicate posts. 

Its clear your agenda is to troll as you do not listen to reason and arguments. Also you spammed the shit out of our forums and we had to move your comments to appropriate sections. From day one you started with attacks even though we tried to assist you. You would not cooperate , you would not provide information needed to proceed with your complaint.

Eventually we managed to get to the bottom of your issue and clearly stated what casino should do. And now they are on our wanring list.

If you dont like it how we mediate and deal with casinos then by all means you are free to leave. But mind we will  no longer tolerate you BS.

LCB Admin

To all the real players/forum members(not the paid fakes) I am proof that you have to keep fighting. I am happy to say that the Casino has contacted me privately and agreed to refund all my bitcoin deposits. I think LCB staff could learn alot from me because they all considered this a dead case and without hope but now look at whats happened. 

Wow dude, i am glad you got your money back but you dont need to be rude towards us and especially towards LCB who has tried to help you. You might want to think first before say anything stupid like that. Mind your manners.

Super glad you got paid. You are welcome !