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I had my money an hour ago!

Thanks very much Casino Rep!

Good job!

hi

alberto

mmm in me case i am waiting since 1 oct! and for me money since the 15 oct ! i have more of 3 days!waiting user yoyis

Hi Pollis,

Could you please email me your username to richard AT pampercasino dot com.

UPDATE

OK I see it now thanks.

i send me user and mail in pv thanks admin

Guys, it's amazing!
I decided to tell my experience because I can not stand that things must be represented in a different way by who, instead, has a moral duty to respect the players.

Well, I have been punished by Mr. Richard, manager of Pamper Casino, which write here and closed my account after three withdrawals.

Reason? I post here my withdrawal requests ...........

Now, my posts are realized only to remember to Pamper casino the respect of the rule of 3 business days for the withdrawals.

But!! Yes, it is just so! This is the real reason of the disturb and of the discomfort that Mr. Richard lives. I only now understand this disturb: Pollismx, here, still has not been paid since October 1 and to remember the respect of this rule give problems to Mr. Richard.

Yes, i bothered because the respect of the rule is not so "automatic" and, then, if i remember here this respect, Mr. Richard cannot take time to pay winnings as it is doing with Pollimsx.

Dear Mr. Richard, it is not clear that the rules must be respected by players but, aboveall, by your casino!!!

I have been punished for this, to remember this rule to all here!

Good Mr. Richard!

Dear Mr. Richard, rather than punish me, go to pay Pollismx and other players (of other sites where i now will write) that still have not the wins within the three business days and that still await for days and days!

I even complimented with Pamper casino because, in my two cases, I have been regularly paid within 3 business days ....... I made ​​free advertising in favor Pamper Casino, every manager should be happy for this!
And instead, Mr. Richard is not happy, it is a paradox!!! He punished me because I remember here publicly "the rules of 3 business days".

But!!!

I have not words for this...... The truth i have been punished only because Mr Richard knows that pamper casino has difficult to pay within 3 business days in the future, and I bothered to remember publicly this rule because "this promise" of three days do not know to maintain as happened now to Pollimsx.

If i did not write here, I would never have my winnings within 3 business days, this is the sad truth!

Goodbye Richard, be more honest with the players and avoid to remember me that my payments were made with three business days because your punishment to close my account has deleted everything, even the little good made with me!

Alberto

Alberto, we literally have tens of thousands of customers all of whom I am responsible for taking care of. When you come here and post messages implying we are not paying you when 3 business days have not elapsed since your withdrawal request I have to take time out of my day to go investigate the case and then write replies that shouldn't need to be written. I warned you on several occasions not to continue this behavior but you did not desist. I had no choice but to request your account be closed.

We wish you the best in your future gaming endeavors. You have been paid in full on all your withdrawals which were processed in a timely fashion. If we choose not to take any further business from you that is our decision. Please respect it and move on.

well today receive me payment in me neteller account and me account is good !
thanks casino rep 
pampers work  very well !

All the derailed posts were moved to HERE.

To all members, lets try to stay on topic. This whole section is designed to assist our membership, hence please do not use it for rants and off topic conversation.

cheers
Zuga

Thank you for your help. My cashout went into my balance and I lost it. I had fun anyway. I know it can be done. I'm sure that sitting in the McDonalds parking lot here in Fresno with the flies and ants didn't help, but for sure next time I'll be more ready!

hi my username at pamper casino is brownie24.I made playthru yesterday 10-27-2012 and i would like for the balance to be placed back into my account so that i can try my luck.Last month i cashed out on a freechip and went to live chat to ask for this to be done.He said let me look into it and never came back.Im pretty sure it shouldnt be that hard to get this done and thanks for your help(in advance

Hi,

Please open a ticket with Accounting and they'll handle this for you.

Hi Helwin,

As an occasional gambler myself, I can identify with that post Regardless, I am here if you need anything as always

i did i will see how it goes thanks

accounting told me to verify who i am before they placed my winnings into my account to play.Ihave never heard of this before when someone wants to reverse a withdraw i can see if i wanted the winnings sent to me >:(

Hi Rena, the problem is that crediting winnings back the way you want is considered a cash credit that is withdraw-able at will so they need to verify before the credit.

hello guys. I managed to do all the requirements for this free casino chips. once you have submitted all the documents I received an email saying they could not afford because I have two accounts at the casino. It is quite impossible for me to have two accounts on this or any other casino. I sent an email to say that I explain how I could have two accounts. Never received any response. I think that must be the excuse for not being able to pay. Thank you staff and now happened to someone tell me. Thank you.

This is Sad  people still play in this    Very bad casino.
who still use unethical bisness practice often dont pay player and if somone hit somthing big then -     immdiatly  find excuse to not pay.

- See opinions in web abaout this place   - people dont layer.
- And  why    if somone win  then people must pleased     in this topic to procces withdrawal - this is Funny ! - In normal casino if player win then player recived withdrawal in   few days - and player dont must  bagging to help in  online forum.

-Pamper is Roqe? mayby not   but   This is   very bad casino  - and they often use unethical bisnes practice   -   and  very very long withdrawal time  .    

Be smart  dont place in place like Pamper . .

Strange .......

Manager Richard will help you, wait and see ........

ok thanks alb777. I'm waiting for news. I just want to clarify. Thank you and I'm enjoying how this site treats its members. keep up the good work.

Please update your ticket with accounting and ask for additional details on your multiple accounts and they will provide them to you.

FAZIII1, this is a player support thread. Which means you must provide facts and not vague opinions not backed by anything in particular. Also, if you are not a player (as you seem to imply in your post) I request you to please stay out of this thread.

and now Manager Richard is also the administrator of this forum, he tells what to do in this thread and what not to do!!!!!

But where are we?

W freedom of opinion!!!

alb777,

this thread and the whole section is dedicated to assist player' genuine concerns, complaints, issues and to address questions related to casinos.

This is not a bash fest thread , as it often seems to happen, and there are better things for Richard to do ( ie actually assist the players ) then to listen to counterproductive rants that have nothing to do with the very purpose of this section .

He has dedicated his time and energy to get things done here and has been successful and instrumental in helping our members.

There are dos and donts for this section ( two sticky topics at this sections ) as a guidelines, that some members fail/neglect to read.

With this said, it doesnt mean our members can't post freely at other dedicated forum sections, however it is unacceptable to neglect the mission of DirectCasinoSupport Board. And that is to assist the membership.

I also don't want this to become another derail like the last time, so this is my final warning to stay on topic.

Best
Zuga

ok. I've done an update on my ticket. I hope they answer me. Thanks for the help.

Hello Richard, I've sent you a Email 

Hi,

I believe Accounting has already gotten back to you. Let me know if there's anything else I can do.

Dear Richard,
I hope you can help. My user name is spazzer. I deposited $100 and received $735 sticky bonus. After playing playing through the bonus requirements and getting my balance up to approx $1300 I requested a withdrawal on 20th November. I had carried on playing and reduced my balance to approx $1100. Last week my balance was reduced when I logged in to $360, I assumed that was you removing the bonus ready for withdrawal. . Now you tell me there isn't enough balance to take off the bonus and make a withdrawal. Something is very wrong here. Please help with my problem.
Mark

Update:

Dear Mark,

After carefully reviewing the history of your account you are correct you do qualify for the current balance of $360.26 after an initial adjustment had already been made. We will gladly proceed with your request. Please provide your Neteller account and email associated with the account in order to proceed with your request. Alternately you may provide your MoneyBookers / Skrill account.

We apologize for any inconvenience and appreciate in advance for your undestanding.(sic)

i know they have my docs but i havent heard anything else and balance is still in my account.How long does it take to verify.I sent the exact same docs to a different casino on the same day and my checks on the way. username brownie24

Accounting responded to you asking for documents and they haven't heard back. Please check your email or the ticket to see the requested documents.

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

  Ticket ID: FWW-788-87973
  Subject: Fw: username brownie24 withdraw
  Department: Accounting
  Type: Issue
  Status: Open
  Priority: Default

You can check the status of or reply to this ticket online at: http://support.pampercasino.eu/Tickets/Ticket/View/FWW-788-87973

Kind regards,

Pamper Casino

Support Center: http://support.pampercasino.eu
hmmmm i emailed what they requested and heres what i got .This is the only email i recieved and i dont see that i am asked to do anything further.Thanks so much for your reply but never mind on the help.
have a merry xmas

This appears to be because you have several tickets open. With this email you sent above you appear to have opened yet another ticket. As far as I can see you have 3 tickets open right now :

GZX-207-26035
JSY-898-67609
And apparently now FWW-788-87973

I have now sat down and merged all of these tickets and I only found FWW-788-87973 because you told me about it since you opened it not by replying to the ticket email or going to the website but by simply emailing an email address that doesn't accept emails in this way. If you hadn't told me about it the ticket would remain untraceable and that happened to be the only ticket where you actually uploaded the ID after a month despite repeated requests for it in the other tickets.

Anyway, the tickets are now merged. You will hear from Accounting when they open next week.

thanks again for your help,
its all so confusing but ive been very busy this month.I just found out i can email my id and docs.I will see how it goes.Also i only had 2 tickets one was for withdraw and then i requested for the money to be placed back in my account so i could play.Anyways again thanks for your help.

Hello,

January, 6 i have taked a free coupon, and after meet the bonus requirement, i have cash aout my win!
i Have not still received nothing!

I have sent mail to pit boss, but nothing!.....

No response from te casinò....Bad!!!

Hello,

Please PM me your username so I can look into this.

many Thanks!

  Hello casino rep. I hope you can help me again. I have made playthrough on free $37 at  AC casino. After submitting ticket I haven't been able to get back in to Player Support Center. Have received one email after  withdrawing, and then another asking for docs. I have tried several times to retrieve a password that I never had. It says its being sent but never there. Live chat told me yesterday to come this morning when a supervisor would look at my ticket. This morning I was only told to wait! If you can help me get password I'd sure appreciate it. My emails don't get acknowledged and I don't know whats going on. My username is helwin and ticket number  FYR-490-99278

  Thats okay I received an email from AC saying $74 in account to play as cash or get a bonus on it, so I can get it up . Western Union is $50. And to think I was getting all huffy for assuming they sent me 2 surveys! Sorry and thank you!!

Glad to read its all sorted:)

ahmm i am waiting answer since the 15 may for a withdraw not have answer...

Please PM me your username.

hi, on sept. 8 i made playthrough from 300 chip and requested withdrawal.  From the casino i clicked withdrawal and sent in paperwork.  then i got a response saying they needed paperwork.  I submitted again. then they said i had to send paperwork through moneystorm.eu.  they said couldnt be done through casino site.  that site wouldnt work. i submitted paperwork nine times.  i still haven't heard anything about withdrawal. It says western union takes two to three weeks. i should have money by now, but still hasnt been processed. anyone know where i can get help becasue live support said they cant help me.

michelle
Modify message

I have notified the Rep about your post.

ty zuga. also they say they get back to you within three days. i always have to email them. since i went through moneystorm.eu and did ticket correction, i still havent heard from them and it is going on five business days.

Here is the response from Moneystorm's manager :

She made several updates without any attachments and when she finally sent her docs she did it in a whole new ticket. We've located all her tickets now and we'll be doing the needful. The player should expect to hear from us within 1 business day.

Ticket log :
08 September 2013 09:03 PM request was submitted TckID: ZDX-430-22373
12 September 2013 06:01 PM she was requested to provide full documentation to validate her account
15 September 2013 12:38 PM She wrote saying she had submitted docs (no docs found in any inbox)
17 September 2013 07:00 PM she was requested to resend docs as we didn't have them
17 September 2013 09:39 PM She replied stating she was having difficulties submitting the documentation via ticket
23 September 2013 06:21 PM she was informed no documents were received and was provided instructions to reset browser to be able to submit the ticket successfully.
30 September 2013 08:17 PM she wrote "I was finally able to use the link you provided to submit documents (...)"
Docs were actually provided on 26 September 2013 12:48 PM in a different ticket, tckID:HMI-892-42735.

i did send to account email
here are all the dates is sent email with an attachment:\

i tried your webiste at least six times.  i sent emails to your account dept. on

sept. 8 with docs.
spet 15 with docs
sept 17 with docs
sept 18 with docs
sept 26 with docs

if you like, i save these emails and would be glad to forward them to you

michelle  profide me with you email addressj

i also have a automated response from sept 8 with ticket number i included docs when i submitted this ticker

hi got a phone call right now say payment was processed. he asked if i got email about it and i told him know.  we are both having issues with receiving emails from each other. but thank you very much for working this out.

michelle

Hi, I emailed this but thought i would post it as well.

Hello so I'm hoping maybe you can help me.
I submitted a ticket at AC for a withdrawal ( ONN-182-65557) back on the 27th of July and have yet to be paid out.
I have made withdrawals in the past and they have gone relatively smoothly but i have no idea what the problem is this time nor can I get an answer from anybody.
My withdrawal was pre approved and sent to processing on August 11th.

Can you find out what's going on?
I would appreciate any help you can offer.

Thank you for your time if you need any information from me please let me know.

I'm sorry there is no ticket by that number. Could you please email eric AT onlinecasino.ac with your username so he can get this taken care of?

Thats strange I'm looking at the ticket right now lol.
so its just onlinecasino.ac  att Eric?

thank you for your prompt response