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Dear all,

Pamper Casino Review - BLACKLISTED APRIL 2017
AC Casino Review - BLACKLISTED APRIL 2017
BetDNA - BLACKLISTED APRIL 2017
Moneystorm - BLACKLISTED APRIL 2017

Please feel free to leave any feedback or just say hi! US players are welcome at both Pamper & AC. Over the course of the next few weeks we are expecting to unroll some really bombastic changes at our organisation. Join us on Twitter/Facebook to be the first to get the giant free chip promotions that will invariably be associated with these changes!


PS - Please don't post specific player issues here since it is not safe to post usernames & personal info in a public forum. For that, please email me directly at richard AT pampercasino.com and I'll make sure your problem is taken care of immediately.

Finally, while I don't don't represent AC Casino directly I can forward any issues to Eric (AC Casino manager).

Here for our players,

Richard
Pamper Casino

Update: Casino Girl added 18th April 2016.

Welcome to LCB Richard.  Glad you are here for everyone.

blue

Hello Richard , i have sent you 2 emails . Thanks so much in advance 

Hi,

i still wait for a withdrawal .....

username is  PAM455728

Hi Richard , i have replyed to your emails and sent you the last reply from the accounting department . Realy hope that you can help me out with this issue . Thanks

Hi Richard i have replyed back , thank you

Look, I no longer needed your help..............

I understood that you are not here to help us players, but to legitimize your late payments giving to players the responsibility for these delays!

Tomorrow, without to have my win in my moneybookers account, I'll open a nice thread on your casino, do not worry!

I only remember that you, here, are not yet resolved a payment .....

hi

Hi Richard , the account as i said i have nothing to do with it , i am sure i have 1 account . The accounted department never told me , 3 months has passes and no one told me anytthing , infact whenevr i asked if there was any problem accounting replyed always no , and my withdrawal was pending , Pls if i will not get paid what i have won im going to get the LGA involed as i have everything saved on my pc and everything was right .

                                          Thanks

Pamper Casino Rep continue to not pay the wins........

Be careful!

He has come here not to solve the problems of payment but only to increase again these problems with other non-existent excuses and groundless.
He just wants to increase the times of payments, infact he still did not solve a problem of payment.

Be careful!

To clarify :

1. alb777 - Refuses to request a withdrawal from the Accounting department!  We have no Accounting tickets open on his behalf. Wants to request a withdrawal in a public forum (here).

2. Aussie20 - I thought I had resolved this in the emails we exchanged but one last time, you have 2 accounts : "SBS77" & "Silvio" both of which are now closed. Nearly all the information is identical in both accounts (same city, country, last name, IP). You cannot have 2 accounts from the same household as per our policies and this policy exists for precisely this reason - To prevent bonus abuse and opening of multiple accounts from the same household and redeeming of free chips/one time bonuses multiple times.

1. alb777 - Refuses to request a withdrawal from the Accounting department!  We have no Accounting tickets open on his behalf. Wants to request a withdrawal in a public forum (here).





Then Pamper, all this is not true!

I'm tired!

I have an Accounting tickets open!

For this accounting tichet open, I receive emails by Pamper for my withdrawal and I continue to respond to your emails.

Pamper, please, stop!

I close here.

I not needed for your support because the times of payments are slow and very very slow.

And you are still here to speak!

but!

hi

to alb777 and all,

I do understand your frustration however please show respect to Casino Representatives. They are here to help and assist our membership.

If you really need assistance then please send the info requested from you and Im sure Pamper Casino Rep will be more than happy to look into it.

cheers
Zuga

Zuga,
You have disappointed me.

Respect is a big word, the frustration and the respect are two different things.

Then, Pamper casino is famous for delays in payments, in all the forums never cease complaints!

No more excuses to delay payments, the representative may have the ticket with only my username ........

I'll talk with the representative when Pamper casino begin to pay winnings in 2/3 days, only so I will understand that the representative is really here to help us!

best Regards

For Zuga, this is been the answer of Pamper Casino Representative to my request for help: "There are no pending withdrawals associated with this account. If you want to request a withdrawal please open a ticket with accounting here : http://pamper.helpserve.com/?_m=tickets&_a=submit".

Now, there is a pending withdrawal associated with my account, this is to help the players? The representative ask me to open a ticket with accounting when this ticket has already been opened..........

The representative said one thing that does not exist to take more time, he is using your site to have only visibility, he is not here to help ....

Just in case this might be a genuine misunderstanding I will say you would have received the ticket ID in the subject of the auto-confirmation email when you opened the ticket. It is also in ALL ticket updates.

Disappointed You?

You fail to remember that Casino Representatives are part of this community, like you and any other member. And everyone has the same treatment.

And yes there have been complaints at forum about Pamper Casino, but that is the exact reason why we got them on board. To help our members with any issues.

Zuga,

the problem is that I do not want to be teased by Pamper casino, that's all!

Hi alb777, 

then you got nothing to worry about as this section is not meant for promotional purposes and all the Reps aware of that.

This board's purpose is solely to help LCB members with their questions, complaints etc.

cheers
Zuga

Hello, i'm still waiting my whitdrawal of 32 $ since 23 march 2012.
This is the post that i have open in other section
https://jswqzs.com/onlinecasinobonusforum/casinos/pamper-casino-doesn't-pay-my-whitdrawal/

Funds received!!!
many thanks for support

[#BIV-694853]: moneybookers withdrawal
1 recipientsCC: recipientsYou MoreBCC: recipientsYou
Hide Details FROM:Accounting - DO NOT REPLY VIA EMAIL  TO:[email protected] Message flagged Friday, April 20, 2012 10:15:43 AMDear Ruth,

Thank you for providing the required documentation

We were able to verify your ID; however the proof of address was not sufficient.

In order to proceed with the withdrawal, please scan and upload a proof of address, this can be a recent copy of a utility bill or bank statement showing your name and physical address.

You also have the option of emailing the documentation to [email protected] or faxing it to 1-866-841-7072 as well if you like. If you decide to email/fax the documentation please let us know via this ticket system how and where you sent it so we can track it down immediately and proceed with the withdrawal to your account.

Should you have any questions, please let us know.

--
All our bonus terms and conditions are available at :

http://www.pampercasino.com/terms_conditions/index_login.html

PLEASE DO NOT RESPOND VIA EMAIL. Go back to the support site at http://www.pampercasino.com/support and respond to this ticket there. The only way to reach accounting is via the Trouble ticket system.

If asked for a username/password on the support site consult the original email you received when you first opened the ticket. If you have lost that email you can retrieve your support site password at :

http://pamper.helpserve.com/index.php?_m=core&_a=lostpassword

Please remember that the support site username/password is different from your casino password due to security reasons.

Accounting Department
http://www.pampercasino.com

Ticket Details
===================
Ticket ID: BIV-694853
Department: Accounting
Priority: Default
Status: Open


****************************************************************************************************

Thank you for submitting your documentation
1 recipientsCC: recipientsYou MoreBCC: recipientsYou
Hide Details FROM:[email protected] TO:[email protected] Message flagged Friday, April 20, 2012 5:09:31 PMHello,

Thank you for submitting the requested documentation. It will be reviewed in 1-2 business days and someone will be in touch to inform you if this is sufficient or if further documentation will be required.

Please remember that this email is for the exclusive purpose of submitting requested documentation. Any other correspondence to this email address is not reviewed and automatically discarded. If you need to reach Accounting please communicate via the ticket system at :

http://www.pampercasino.com/support/

For all other queries please contact : [email protected]

Regards

Accounting Department
http://www.pampercasino.com

[#NAL-344-31550]: withdraw to moneybookers
1 recipientsCC: recipientsYou MoreBCC: recipientsYou
Hide Details FROM:AC Casino  TO:[email protected] Message flagged Tuesday, April 10, 2012 6:50:07 PMRuth Plant,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

  Ticket ID: NAL-344-31550
  Subject: withdraw to moneybookers
  Department: Accounting
  Type: Issue
  Status: Open
  Priority: Default

You can check the status of or reply to this ticket online at: http://accasino.helpserve.com/Tickets/Ticket/View/NAL-344-31550

Kind regards,

AC Casino



--------------------------------------------------------------------------------
Support Center: http://accasino.helpserve.com

***********************************************************************************************

NAL-344-31550 11 April 2012 07:54 PM
Accounting -    DO NOT REPLY VIA EMAIL Accounting Issue [ Private ] Default

THIS TICKET HAS NOT BEEN TOUCHED

Did you contact the Casino Rep here it LCB??

https://jswqzs.com/onlinecasinobonusforum/direct-casino-support/pamperac-casino/

Johan

I just posted that this post had been made into his thread

There is no point in my trying any further to mix this situation!

[#BIV-694853]: moneybookers withdrawal
1 recipientsCC: recipientsYou MoreBCC: recipientsYou
Hide Details FROM:Accounting - DO NOT REPLY VIA EMAIL   TO:[email protected] Message flagged Monday, April 30, 2012 12:23:41 PMDear Ruth,

Thank you for providing the required information.

We're pleased to inform you that your withdrawal request for $21.00 via MoneyBookers has already been pre-approved and is currently pending to be approved by management

We truly appreciate your patience and understanding.

Don't hesitate to contact us  if you have any further questions.

--
All our bonus terms and conditions are available at :

http://www.pampercasino.com/terms_conditions/index_login.html

PLEASE DO NOT RESPOND VIA EMAIL. Go back to the support site at http://www.pampercasino.com/support and respond to this ticket there. The only way to reach accounting is via the Trouble ticket system.

If asked for a username/password on the support site consult the original email you received when you first opened the ticket. If you have lost that email you can retrieve your support site password at :

http://pamper.helpserve.com/index.php?_m=core&_a=lostpassword

Please remember that the support site username/password is different from your casino password due to security reasons.

Accounting Department


Ticket Details
===================
Ticket ID: BIV-694853
Department: Accounting
Priority: Default
Status: Open










***************************************************************

currently pending to be approved by management

I'm not going to hold my breath on this one

Ruth,

I would think you were not getting our emails but your posting so many of them here shows that isn't the case either. We had requested additional documentation to verify your address and while you sent it via email on the 20th of this month you did not update your ticket informing us you had sent it in so no connection was made. In time, over the course of 10-15 days this connection would have been made on its own but you are required to either upload all documentation by attaching documents to the ticket or updating the ticket when you email them in. This is clearly stated in the emails we send you.

AC Casino informs me :

Customer provided ID and proof of address from 2011(TckID: REDACTED). She was requested to provide a recent statement or utility bill in order to verify information (04-11-2012 07:54 PM), there has been no reply.

It is also curious to note that you seem very unsatisfied with our service but you have made 3 withdrawals all on free chips never having deposited any funds with us. Considering your dissatisfaction, I had your withdrawal processed and your account closed so you can find some other organization that better suits your needs.

I have received my payment via Moneybookers from Pamper casino and have gone to the ticket from AC Casino and sent in another proof of address.

I have now received my $50 payment via Moneybookers from AC Casino. 

Thank you to the forum for providing this interface to solve problems

Thank you to the casino rep from AC/Pamper for such an immediate response.

I have received this very same email at least 4 times in the last couple of months...just a new date on it.  
Due you have a virus at Pamper Casino??????



FROM:[email protected]   TO:[email protected] Message flagged Wednesday, July 18, 2012 8:06:00 AM Hello,

Thank you for submitting the requested documentation. It will be reviewed in 1-2 business days and someone will be in touch to inform you if this is sufficient or if further documentation will be required.

Please remember that this email is for the exclusive purpose of submitting requested documentation. Any other correspondence to this email address is not reviewed and automatically discarded. If you need to reach Accounting please communicate via the ticket system at :

http://www.pampercasino.com/support/

For all other queries please contact : [email protected]

Regards

Accounting Department


US/Canada: 1-800-699-7213
UK: 0-808-234-1720
Spain: 900-991723
Mexico: 01-800-681-9583

Only way that can happen is if someone spoofing your email address and emailing documentation AT p*a*m*p*e*rcasino dot com or if your email is sending some form of auto-email to that address. That is the auto-email that goes out whenever anyone emails there.

interesting

used the bonus, made the wagering requirements, but casino doesnt respond to withdrawal requests, no response after repeated queries.
either you pay, or you dont..but atleast they should let know.

Can you help ??

my user name is: oliveskin

update to above comment:

Issue resolved. Money in the account. Thanks!!

About 3 weeks ago i made deposit of 97 dollars and got their generous bonus of 3125% weekly for slots with 50 times playthrough requirement.Unbelivable but i made it (wagered more then 150000 yeah i know playing slots).Receive message that money now in real balance over 26000 , but i knew that i can only withdraw 1 times bonus.On July 26 submitted ticket ,got response within 3 business to send required docs.Got message back that all docs received.Then passed 3 weeks and money still in my account.I really like casino and games but really long time for payment.I always read terms and conditions and i am sure i did everything according to that.Another thing i red there that if my account not zeroed out when i request withdrawal means that if i make deposit of get free chip they can void my winnings.So over three weeks money sits there i cant deposit and i cant play basically in casino and thats downer. my ac casino login is davenyc111 .thanks

This case is currently under investigation. The player has committed a chargeback in the past at Pamper Casino and is therefore not eligible for a withdrawal. In fact, his account has been closed and his deposits refunded.

The player has subsequently made a claim that he attempted to resolve said chargeback by communicating with us and was unable to do so. We have asked for evidence of this claim and await his response.

it was honest mistake misplacing funds in bank account about 200 dollars. since 2009 i tried to cover those charges but players from usa cant access ewalletexpress web site. Also i callled pamper casino several times offering to cover balance of -245 and reinstate my account but they told me it cant be done and account is closed.Now in your casino i had been honest and did everything accourding to terms and conditions .And if parmer casino and AC CASINO IS SAME CASINO then take those 245 dollars that i owe reinstate my pamper account and pay me my withdrawal of over 2700 .But i guees its been month since my withdrawal and now you found some mistake in over three years ago not even in your casino you just dont pay player.Players be aware ALWAYS COOL CASINO IS ANOTHER ROGUE CASINO AS WELL AS PAMPERS.YOU WILL HAVE TO WAIT FOR MONTHS TO GET YOUR MONEY IF EVER.made several calls to support but i didnt record any of them.I have been gambling online since 2005 and that the one mistake that happened.I hever had chargebacks since 2009 and i deposit in pamper casino thousands of dollars and never cashout .In your casino i did everything right.I am not repeat offender but anyone can do first mistake .Anyway it looks like you are made mind already.It like that guy who won 80000 in this is vegas casino and never got paid because they found that he had chargeback few years back in different casino.Online gaming industry just looking for new ways not to pay customers(dont open multiply accounts,dont redeme consecutive free chips,dont make deposits after redeming free chips..etc)And even if you are saint and did everything right still have to wait for months to get paid.Its just frustraiting .I will wait for your decision on this matter and if i dont get paid i will stick to land based casinos from now on...atleast if you lucky to win you will go home with money same day and nobody will dig in your 10 year history to give you exuse not to pay

Chargebacks are not a "mistake". They are the scourge of our business.

> Also i callled pamper casino several times offering to cover balance of -245 and reinstate my account but they told me it cant be done and account is closed

There is no record of this. Every cheat who charges back always claims "it was a mistake" if they happen to get back in and win. If you have anything substantive to back up your claims we will be happy to look at it and go from there. At this point, this just sounds like the same old story.

> YOU WILL HAVE TO WAIT FOR MONTHS TO GET YOUR MONEY IF EVER.

If you are a chargeback cheat, you can fully expect NOT to be paid by us under any circumstances. Let this be a warning to all chargeback cheats who are thinking of darkening our doors.

I will still say that we don't consider this case fully closed. If you can produce evidence of communication where you attempted to resolve the chargeback like you claim we will be willing to deduct the chargeback amount + chargeback fees and pay the rest. But that will happen ONLY if such evidence can be produced by you.

Otherwise, we have refunded your credit cards in full and the matter is closed.

i made several calls to support but i didnt record any of them.I have been gambling online since 2005 and that the one mistake that happened.I hever had chargebacks since 2009 and i deposit in pamper casino thousands of dollars and never cashout .In your casino i did everything right.I am not repeat offender but anyone can do first mistake .Anyway it looks like you are made mind already.It like that guy who won 80000 in this is vegas casino and never got paid because they found that he had chargeback few years back in different casino.Online gaming industry just looking for new ways not to pay customers(dont open multiply accounts,dont redeme consecutive free chips,dont make deposits after redeming free chips..etc)And even if you are saint and did everything right still have to wait for months to get paid.Its just frustraiting .I will wait for your decision on this matter and if i dont get paid i will stick to land based casinos from now on...atleast if you lucky to win you will go home with money same day and nobody will dig in your 10 year history to give you exuse not to pay
PS you allowed ''THIS CHEATER'' me open account, make several deposits ,but when time to pay ...then lets find something on this guy not to pay him...NO MY FRIEND ITS SAME OLD STORY WITH ONLINE CASINOS...NOT PAYING CUSTOMERS.

It doesn't have to be a recorded phone call. An email, a ticket ID, a chat transcript, anything will do. Frankly, if you had called in trying to resolve anything there would notations in your account. There aren't any. That leads me to believe there was no such attempt (as there usually never is, why would someone chargeback and then try to send the funds back?).

Regardless, if you have no proof of your story that you attempted to resolve the chargeback that means you didn't as we have no record of it on our end either. That means we have to treat this as a simple chargeback case where a previous chargeback scammer got back in and attempted to withdraw on a win as chargeback scammers do in case of winning (and chargeback in case of losing so it is a zero liability game for them). Considering that, your deposits have been refunded, your withdrawal is denied and your account is closed.

WHAT A BUNCH OF THIEFS .WHY DONT YOU RETURN THOUSANDS OF DOLLARS THAT I DEPOSIT IN PAMPER CASINO.AND NEVER MADE SINGLE CASHOUT.YEAH THEY RETURN ME 60 DOLLARS OUT OF 500 I DEPOSIT IN AC CASINO.NICE GESTURE.YOU CAN KEEP THAT WITHDRAWAL YOUR CASINO AND PAMPER CASINO WILL GO OUT OF BUSINESS ATLEAST FOR US MARKET AND THAT IS LARGEST MARKET WITH DISPOSABLE INCOME.THANKS FOR MAKING CLEAR CHOICE FOR ME I WILL STICK TO LAND BASED CASINOS FROM NOW ON.
US PLAYERS PLEASE STAY AWAY FROM THIS ROUGE SCAM CASINO
PS I WILL MAKE IT MY HOBBY TO RIGHT NEGATIVE REVIEWS ABOUT PAMPER AND AC CASINO ALL OVER INTERNET
SO EVERY GOOGLE SEARCH WITH YOUR CASINOS REQUEST WILL HAVE THAT INFORMATION.
PLAYERS BE AWARE!!!

Hi davenyc,


Charge backs are one of the most notorious ways to defraud casinos.

From what Pamper Casino Rep told us here, you will get refunded your deposit.

I'm not sure why they let you play in the first place, however that doesn't change the fact that you committed a fraud. Unless, like the Rep stated, you can provide an evidence that you did try to refund them and settle that matter..

Now you claim that you have deposited more in past before this win.

if that is the case I think casino should refund you all your deposits minus the charge back and charge back fees.

However IMO you are not entitle to your winnings, unless again you provide an evidence to support your claims.

P.S.

Please do not use CAPs as its considered to be very rude.

Zuga