Nordis Casino Support and Complaints Thread

Hi I have requested a withdrawal from NORDIS CASINO to my skrill account , the payment was done instantly when requested but nothing has come throughout to my skrill acc, it's been 3 days and I've heard and received no updates or reply's to my emails or messages can someone please help.

Hello Jherewini199,

Could you please private message me your casino username and we'll contact the Casino Representative.

Good afternoon Jherewini199, please give me the username or email address so I can check the withdrawal. 
We will get back with an answer as soon as possible.
We are sorry for the delay!

All the best,
The Nordis team!

Jherewini199 did you send the casino username to the casino representative as advised in the previous post? If not you can send it HERE.

This information is needed so they can have a look into your account and assist further.

Jherewini199, we are waiting on your update. In case you still need assistance please let us know and provide us with your casino account username. 

We consider this case closed since we haven't heard back from member Jherewini199. 

I have already submitted a complaint and was told if nothing was done within 14 days me back, it's been over 14 days and I still have not heard from fhe casino about my withdrawal I sumitted. 

Hello Jherewini199,

Can you please share with us your Casino username via private message, so that we can contact Casino Representatives to be able to resolve this issue?

Hi Jherewini199,

We have sent an email to Casino representatives. When we get some feedback we will let you now regarding your case. 
Please keep up posted.

I have sent my username 

Hi,

I have won 1360€ and made a withdrawal on 06.08. 

After a lot of time consuming communication my win was finally validated and I received 500€ on 29.08. 

I haven't receive any payment after that and they never replied to my e-mails. 

There are still 860€ that I should receive.

Hi  gutemische,

Can you please send me your Casino username via private message , so that we can contact Casino representatives?

Hi gutemische,

Thanks for sharing your account details. We will ping Casino representatives about your concerns, once we get an update, we will let you know. Please keep an eye on this thread.

Ciao aspetto da 8 giorni il mio bonifico, quando arriverà? User perico****** inoltre invio email senza xche busso mi risponda

Translated by Berks:

"Hello I've been waiting for my bank transfer for 8 days, when will it arrive? User perico****** I also send emails without knocking to answer me"

Hi GiuseppeRiso102,

Please be advised that this is the only English forum thread.

We will ping Casino representatives in order to look after your issue. When we get some update we will let you know. 
Keep an eye on this thread.

Thanks al lot 

Hi GiuseppeRiso102,

We are still waiting for the reply from the Casino Representative. We will send a reminder email regarding your issue. Keep you posted.

Hi gutemische,

Casino Representative are still leaving us without any update. We will send a reminder email. Keep you posted.

are u a nordis casino representative too, can i talk to u about a withdraw request

Hello Jherewini199,

No, we are moderators on LCB forum, and we are trying to help you reaching out to Casino Representatives in order to try to resolve all of your issues.

We received your account credentials , so we will ping Casino Representative. Once we get some update we will back to you, Keep you posted.

Hi Berks,

Thanks for your support.

On September 22nd I have received an email from Marina Voicu informing me that my withdrawal was approved and asking for my bank statement for approval of my account. 

This was already done before the first payout and should not be required again. Anyway, I still did. I replied in the same day with my bank account statement.

But I have not heared from her again, also no payment was made. I have sent one reminder mail in the meantime but no reaction.

Hi gutemische,

Sorry to hear that you encountered this kind of issue. We will pay attention to this case and will let you know if we get a response from the Casino. Keep you posted. 

Hello,

Nordis Casino has received a warning from LCB due to poor support and regular player complaints about delayed/slow payments. They refuse to respond to our emails and we cannot guarantee that winnings will be paid in a timely manner, if at all. 

Till now my money don't come

Hi GiuseppeRiso102,

As we said, this Casino is completely unresponsive. We would like to help you at all, but without the update and information about your account our hands are tied, unfortunately. 

You can make a complaint on the license for their brand HERE. 
When you enter the site, scroll down where you will find the fields for entering your details. Hope this will help.

I whitdroll whit Nordis casino day 12/9/22 800€ but send me just 400€ I try to contact them but nothing, please help me to recive my money 

Hi GiuseppeRiso102,

We will contact this Casino again, but we can not be sure if we will get an answer, knowing that we haven't got any response from their side.

Hellou pleas help I have already despaired, no one answers.........

Your message: [email protected] [email protected] [email protected] NC25PSETZSEAZQT-291007 evaluate the bet Communication why no one communicates remains our problem!!!!!! Your contact email: [email protected]

Hi Lukas Mara,

Can you please be more precise?

Could you give us your Nordis Casino username via private message, if you need further assistance.

Hi I have requested a withdrawal of 150€ from my Nordis acc to my skrill this is the second time I have come through here wanting help as to why I haven't received my payment, I was told that I needed to complete the wagering the first time I requested a withdrawal but when I checked the casino I had no bonus balance on it now I have attempted to withdraw 150€ it's been almost 1 month and I haven't hear from anyone at all or also checked my Nordis acc and there's no withdrawal there anymore my username is jaxx133, I have screenshots of the payments I made

Hello Jherewini199,

Please be advised that Nordis Casino has received a warning from LCB due to poor support and regular player complaints about delayed/slow payments. They refuse to respond to our emails and we cannot guarantee that winnings will be paid in a timely manner, if at all.

We will send them an email with the credentials that you shared with us, in hopes that we can get some answer from their side. Keep an eye on this thread.

Good afternoon Lukas Mara,

We apologize for the inconvenience, the money and the bonus have been added to the account. Thank you for understanding!

Best regrads,

Nordis Team!

Hello Jherewini199,

Unfortunately we are still waiting to get some information from the Casino. We will send a reminder email in hopes that can be resolved as soon as possible. Keep an eye on this thread.

Hello Jherewini199,

Nordis Casino is so unresponsive thus far, they are ignoring our emails. We will try to reach out to them once again. Please keep posted.

Good afternoon everybody. First of all we would like to apologise for all the delayed answers. Our financial team is reviewing all the payouts in this moment. All of them which are eligible will be paid. For the ones that are not, the players will receive answers on email with all reasons and details. Thank you for understanding.

Hi Jherewini199,

Please let us know when you receive your funds so we can mark this case as RESOLVED. Keep us updated.

Hello, in saturday i win on nordis casino 1.700€ a was so happy after hit. Next morning when i tried withdrawal my money my happiness end. I have complete account on nordis casino. I have withdrawable amount - 1.700€, but when i click to the withdrawal button it say me - attachment. I have no payment method configured.

On live chat, there is automat, totally dumo and useless automat. I writed to support and kyc too. No answer. I even tried contact owner of casino Adrian Grama on ig. On his profile we can see that he visiting gambler meetings and represent nordis casino. We can see it on recent pictures. 

I also tried contact Juan Carlos Ortiz on ig. This guy has role in nordis casino too. He answered me, but nothing really happen. After reading so many bad reviews on the internet i am now very desperate. I never won amount like this. And when this finally happen it must happen on site like nordis casino with rating 2/10. Why. Please Nordis Casino, help me withdraw my amount. Or someone. I am desperate...

nick - ke*******

mail - hosek*********

Hello Kevin Hosek,

Nordis Casino has received a warning from LCB due to poor support and regular player complaints about delayed/slow payments. They refuse to respond to our emails and we cannot guarantee that winnings will be paid in a timely manner, if at all.

Unfortunately we are forced to close all the complaints for this brand.

I made 60e deposit  28.2.2023

Still no money in my game account. Customer service wont reply. 

Help me!

Hello LawsofKarma,

Please be informed that Nordis Casino has received a warning from LCB due to poor support and regular player complaints about delayed/slow payments. They refuse to respond to our emails and we cannot guarantee that winnings will be paid in a timely manner, if at all.

Unfortunately we are forced to close all the complaints for this brand.

Thank you for your understanding.

Hello, I don't know if this is thhe right place to post my complaint, but honestly I don't know what to do anymore, so here it goes:

mjfn1983

Please, help me, I don't know what else to do.

I asked for two withdrawals and its been more than 3 weeks. One of 200eur and another one of 1000eur.

Since then I haven't heard from the casino, and I can't get to contact them through chat... I try to contact then through whatsapp and I get an answer, but whenever I bring the subject of my withdrawal request, they stop answering.

I've been trying for 3 weeks.

Can you PLEASE help me and tell me what is going on? I am on the verge of thinking I will never get my money :(

Sorry for the desperate attemp, but I don't know what to do anymore...

Please help me.

Thank you

Hello mjfn1983,

Please be informed that Nordis Casino has received a warning from LCB due to poor support and regular player complaints about delayed/slow payments. We cannot guarantee that winnings will be paid in a timely manner, if at all. We have tried countless times to get in touch with them but without any success, they refuse to answer our emails as well as to cooperate regarding complaints, so unfortunately our hands are tied regarding this brand.

We are very sorry that you are facing this kind of problem and we hope that you will be paid in the end.

Unfortunately we are forced to close all the complaints for this brand.

Thank you for your understanding.

can you please check my withdrawals request as well? mjfn1983

Hi mjfn1983,

We cannot check your payment request nor do we have access to the Casino, the only way we get information is from the Casino Rep, but since no one from the Casino responds to our emails, we cannot help.

Thanks for understanding.

NORDISCASINO STOLE €80 FROM ME AND DOESN'T ANSWER MY LETTERS!!! I DID THREE BANK TRANSFERS FROM MY CARD TO THE CASINO AND THE MONEY JUST WOULDN'T DROP!! AND HE GOT SOMEWHERE!!! IT'S BEEN 3 DAYS NO RESPONSE AND NO MONEY!!!

SAME TO ME!!!! WRITE TO ME IN FACEBOOK - Džiugas Nakvosas 

Hello DžiugasNakvosas893,

Casino is completely unresponsive and obviously don't want to cooperate with the complaints.

Unfortunately, we cannot help.