BLACKLISTED: Rome Casino, Diamond VIP Casino, Diceland, Mona Casino

Great, hope they were able to give you good service

Noah, I opened an account at Diceland Casino a while back. After playing a few minutes on a free chip given by the casino, I was logged out, and my account was froze. I wrote and called then was told I needed to write [email protected]. I never got anything back after writing. I was wondering if you may be able to find out what happened, and why?
username    jacobblackwood
               
              Thanks  JacobBlack

Hey Jacob,

Sorry to hear it, let me find out for you and I'll respond shortly.

Kind Regards,

Noah

Hi there,

Sorry about the time this took. Jacob I spoke to the Casino and they couldn't find you at first because they were looking for a new account and its registered as being older, but they found no reason why you couldn't log in to the games. Your account is open should you require any assistance please contact support or email me at [email protected]

Cheers

Noah

Noah, I need your help.  My withdrawal from Rome Casino was set up on October 19th for $600.  Tomorrow it is officially 2 months old.  I have to rely on you because I know there is no sense in writing the finance department and over a week ago Roger in customer service was going to relay my withdrawal message to the boss but that got me nowhere.

Here is some additional information from 3 weeks ago I can share with you.  If you reread my posts from above to you and your replies the bottom line is it was determined the Rome employees were training the Diamond VIP employees but the 2 casinos were not affliated.  I got paid in a little over 3 weeks my Diamond Vip withdrawal.  Roger said that was from "us" I guess meaning from the Rome group.  The information on my usemywallet account said the withdrawal came from Diceland Casino which is part of the Rome group but it was determined once again Diamond VIP isnt affiliated with the Rome group so I give up figuring out what is going on.  Believe me, I never expected a Rome withdrawal from me going past 5 weeks.  Can you please help me get my Rome withdrawal??????

Oh, I forgot my screen name there is also gunnylab.

Hey Gunnylab,

Of course I am sorry you are experiencing a delay. I will make inquiries for you now.

Kind Regards,

Noah

Thanks for your help Noah, I appreciate it.

I got a Chistmas present in my usemywallet account this morning from Rome Casino.  Thank you Noah for your help and thank the boss for approving and Jennifer for paying my withdrawal this morning.

  Noah, you have been such a big help in past, can you find out why that huge amount is still in my balance there? It seems like they don't care if I play there any more. Was told to play at Diceland, but I'm much more comfortable at Rome, or I used to be. Thank you

Hi Helwin,

Sure thing, I'll check on that for you

Cheers

Noah

Hey Gunnylab,

So glad to hear you got your winnings in time for the holidays Have a merry Christmas!

Cheers

Noah

Hey Helwin,

Thank you for your patience I was told the balance has been removed. There was some kind of technical problem apparently removing it but please let me know if it is still there.

Cheers

Noah

  Noah, It is still there. I don't understand Og is so worried about me playing with it, why he doesn't remove it, beats me.

Hi Noah,

I just made another deposit @ your casino (wasn't huge! can't afford 2..lol), Just wondering how many times I have 2 deposit before I receive a free chip please? User N# MyTrn2WIN 

Gr8 to have you on-board by the way! WELCOME!!

Noah ...
This is my first time on the jswqzs.com and am so happy to find someone that obviously get things done. I don't know if this posting will go to the live forum or not, the only thing I am concerned about is finding a way to hold these online casinos responsible for ethical ( or un-ethical) operations.

I have been gaming online since the first casino launched taking a reprieve for a couple of years. Coming back online this past year has been a real eye opener. My issue is with a ROME partner. I game at Rome, Diamond VIP Club and Diceland ... all of which are ROME. I have found Rome and Diceland to have terrific customer support people but VIP needs to send their group back to school or fire the lot of them.

On November 6th, 2010, I submitted a withdrawal request to Diamond VIP Club Casino for $600USD in winnings requesting it be deposited to my online wallet. Today, December 30, 2010, it still remains in the Diamond VIP Club coffers. Their customer support team is rude and sarcastic (I have copies of the chat transcripts if needed) and their finance department is un-responsive. On 12/ 13/ 2010 I turned to the customer support team at Rome for help and one of the representatives spent 45 minutes e-mailing back and forth to the finance department and finally told me that my paperwork had fallen through the cracks and I would have my money before the end of the year. Well that hasn't happened either.

I have done everything in regards to the terms and conditions, submitted all paperwork and necessary documentation which has been reviewed 10 times and approved 10 times and I have been MORE than patient. What's the point of playing if you can't go home with your winnings? I have chat transcripts from both VIP and Rome and e-mails from and to VIP Finance Department regarding this issue. The people at Rome tell me their patrons are being paid in a timely fashion. They (ROME, VIP and DICELAND) advertise 3 to 5 days to deposit to online wallets. I am approved through QuickTender to receive deposits from my online gaming yet VIP says they are preparing a Wire.

If I walk into a land based casino right now and win, I walk out with my money. I expect the same from an online casino.

Any help you can give would be appreciated.
By the way...my VIP player name is AWinningMind and my ROME player name is AmusingYou

Hey Guys,

Sorry this took me a little while, holiday season and all 

Helwin - Can you please check again? I was told it was removed. Perhaps it took a few days to take affect? If not, there may be some kind of technical problem. I assure you they are not leaving it there on purpose

Tazzie - I'm afraid that is something to ask of support or of your VIP manager

Astateofwin -  I represent only Rome and Diceland in this forum. However I will inquire regarding any Rome issue and get back to you post haste.

Kind Regards,

Noah

  Noah, You did it again. It is gone now, all except for 9 cents. Thank you so much.

Hey Helwin,

My pleasure   But I do apologize for the time this took.

Cheers,

Noah

Well guys and gals, my issue with Diamond VIP has now been resolved. Bottom line is this, Rome, Diceland and Diamond VIP are of the same cloth. My winnings from Diamond VIP were in fact paid by Rome...but they were finally paid. It seems they have a history of paying out in 8 weeks. That's fine as long as you say we pay in 8 to 10 weeks. A player will still play if they know they are getting paid but when you say 3 to 5 days and 8 weeks goes buy without a reply e-mail or any communication, it doesn't leave you with a warm fuzzy about anyone. Will I play there again? Maybe at Diceland and possibly Rome but I don't think I will ever venture into Diamond VIP again.

I will thank Michael Baxter head of CS at Diamond VIP for taking my chat and at least being civil. I also want to thank my friend GunnyLab who I believe helped more than he knows. This site has opened my eyes to a lot of the issues with online casinos and it's comforting to know others are making this a community effort to improve the health of online gambling.

dir sir

ive been waiting on a withdrawl for 2500
for over a month now


here some email pertaining to it

thank you
Dear Robin,



As soon as your withdrawal is approved and processed you will be notified by email.





Kind regards,

Jennifer Cairns

Withdrawal Manager







From: Robin Wilhite [mailto:[email protected]]
Sent: Friday, January 14, 2011 2:26 AM
To: Finance Rome
Cc: [email protected]; rome casino support
Subject: Re: (withdrawl #4475413) ATTN; Jennifer Cairns Withdrawal Manager,Donna Lewis Account Manager



Dear Jennifer,



I still havnt recieved my withdrawl transfer for 2500 minus the fees,you have all my paperwork processed, that was done early in december,

I have been very patient, and relize you were backed up.



It has been over a month and I would like a update or a date to recieve my money?



I have also contacted support by phone , they also said not to worry and that they would email you.



Thank You

Robin Wilhite




--------------------------------------------------------------------------------

From: Finance Rome
To: Robin Wilhite
Sent: Sun, December 19, 2010 6:48:20 AM
Subject: RE: (withdrawl #4475413) ATTN; Jennifer Cairns Withdrawal Manager,Donna Lewis Account Manager

Dear Robin,



We are experiencing a back log of payments and hence I am not able to provide you with a definitive time as to when your payment will be processed. As soon as we are aware of the time your withdrawal will be processed you will be notified by email.



Kind regards,

Jennifer Cairns

Withdrawal Manager







From: Robin Wilhite [mailto:[email protected]]
Sent: Friday, December 17, 2010 5:47 PM
To: [email protected]; rome casino finance
Subject: (withdrawl #4475413) ATTN; Jennifer Cairns Withdrawal Manager,Donna Lewis Account Manager



  TO: Jennifer Cairns, Support Staff,



        Hi my name is Robin Wilhite, and my withdrawal number is #4475413 for $2500.00usd  , I found this information on your FAQ folder on your website.(see Below)



http://www.romecasino.com/faq.php#qa19

How long does it take to receive my winnings?

Withdrawal requests are processed within 3-5 business days. You will be notified by email when your withdrawal request is approved. You will be notified by email if your withdrawal request has been rejected.

Check requests take up to 4 weeks to arrive, since they are sent from abroad. Wire Transfer

Hello Robin,

Thanks for letting us know about this issue. I will check this for you asap and return with news as soon as I get an update.

Kind Regards,

Noah

Hi Robin,

I was notified that your withdrawal has been processed and sent. I do apologize for this larger than usual delay. I hope that you continue to have nice wins Please let me know if you ever encounter such a problem again, it should not repeat itself.

Cheers

Noah

Hi Noah !  This is Howard Jacobs, screen name: gunnylab.  Monday, Fedbruary 21st is my 5 week waiting period for my withdrawal setup January 17th.  Can you please check with Jennifer about paying me???  Thank you as always !

Hi Howard,

Congratulations on another win! I will check for you and be back shortly with a status

Cheers

Noah

And I'm back 

Howard the withdrawal was on queue for this week but I managed to get it bumped up for you. It has already been sent to your UseMyWallet account.

Please let me know when you've received it

Cheers

Noah

Yes Noah, I wrote that at 2 am my time.  7 hours later I got an email from Jennifer and the money was in my Quicktender account.  THANK YOU NOAH !!!!!! Monday would have been fine. Before I wrote the above to you my withdrawal still said pending and I thought it would say approved 3 business days ahead thats why I bugged you, lol.  Thanks again and take care !!!!!!!!

Noah,

I have provided all the requested forms ID and documents for my withdraw via wire. No response or confirmation of my account numbers, just an email from JC acknowledging the forms OK. Still awaiting confirmation of wire transfer plan, and they state only on Mondays. How many Mondays does it take to reply that the request is approved?

PatrickCrain
aka PatrickCrain

Hello Peter,

Excuse my after-weekend response. This does seem like a problem and I will make inquiries for you post-haste!

Kind Regards,

Noah

Hi Patrick,

I've been informed by the Casino that your payment is due to be wired this week. Please let me know if any further problems crop up. I do apologize for this hassle and the fact that there has not been enough effort to communicate this information.

I am here, as always, to assist should you require it

Cheers

Noah

P.S - Apologies on mistaking your name in my previous post

Noah,

Thanks for your help.

Jennifer C. did email me that a preliminary deposit attempt would be made next week.
However she also stated that "Please do not forget that our bonuses are not withdrawable and are removed the point of cash out as per our terms and conditions"   which is quite different than your profit after play through formulas.

Having made MORE than 700.00 in CC deposits during the past 30 days.
My last deposit was 200.00 plus a 300.00 bonus, on which I made around 13,000.00 in wagers as required.

Having made the required wagers, why would she suggest the 300.00 would not be withdrawn and deposited to my bank account?
She suggests it will simply be wiped away, and removed from my casino account, yet not deposited to my bank account. That is obsurd and makes no sense.

I requested the full 700.00 withdrawl

Which for the record is not even a profit, based on more deposits than the 700.00 withdrawl request.
Why would the bonus 300.00 be "not withdrawable" and removed at the point of cashout? That makes it virtually impossible to ever make any profit at Rome Casino or any TopGame site.

And, even if so

Why wouldn't the bonus 300.00 remain in my casino account?

You would penalize a player who has not made a profit, for simply making any withdraw request? If 400.00 qualified for withdrawl, and 300.00 bonus is non-withdrawable then the 300.00 should be playable and remain in the casino account.

Or I would argue that your 300.00 bonus was the first 300.00 of the 13,000.00 in wagers I made and lost. Not the remaining funds after surviving impossible odds

Patrick Crain

Hello Patrick,

Well do I understand where you are coming from, it can be frustrating to lose what you thought was part of your withdrawal.

However, please understand that bonuses in online casinos are meant to provide additional chances for the player to win by having a larger amount to roll with and to help him reach those crucial winning plays. They are not money given by the casino to the player to be withdrawn. Moreover, it is more uncommon for a casino to allow bonuses to be withdrawn. You will find that almost all online casinos have this as part of their terms and conditions, as indeed Rome Casino does.

This is not a penalty for withdrawing, it is a simple term for all bonuses, and this is another reason I always implore players to fully read the general and bonus terms and conditions before playing, as this fact is clearly written there.

Patrick I do understand but I hope you do as well that the Casino dispenses large bonuses to help you win, as indeed you did at this time, but not as cash rewards. We offer excellent and competitive chances, and provide the resources to increase those chances in the form of bonuses, that are yet non-withdrawable as cash.

Kind Regards,

Noah

Hi Noah, can you please tell me if I can send queries for Royal Prive to you? Is that the same group?
Kind regards, Faye

Hi Faye,

So sorry, but we have no ties to this group.

Kind Regards,

Noah

Hello Noah,

i won 748 dollar on march 19  i did withdrawel 2 my moneybookers account
but now i still did not recieve my money ...

almost 5 months im srry but this is just horrible 5 months...

can u pleaze tell me whats wrong

Hello pok3rdel,

Obviously something is lost in translation here, I will inquire immediately and see if I can find out what the problem is and resolve it for you as soon as possible.

Kind Regards,

Noah

thnx let me know if u find out something

nvm, i have it alrdy on my moneybookers

thnx noah <3 took 5 months of talking to support

and u do it in 1 day thnx for that

ur the best

I'm truly happy to hear that

hi noah thanks for you time.
I had problems with the group of rome casino.
'm angry at the delays in withdrawals, and Terim conditions and not much respected.
I would like to play again with your group; Now my accounts are blocked. And 'I have pending withdrawals.
Can you help?

no reply?

hello!Have pending withdrawal from free chip.
Send my documents 1 week ago and still no responce.
can you chek please? my username aolegf
thanks

im sorry no one has replyed to this forum, i really hope you both get a reply soon and you get your withdraws

gl

LuckyRJ

Hi there,

Erik - I'm sorry I did not see this, but if you are waiting for a reply, I'd advise sending me a private message or an email ([email protected]). I don't get emailed on a regular post, only if you PM me. A shame you had to wait this long.

If you could please PM me or better yet email me your issue and user details, I will gladly investigate for you and help in any way I can.

Olegs - I will check for you, did you make a deposit? Usually a min. deposit is required in order to withdraw from a free chip.

Kind Regards,

Noah

Hi again,

Oleg - your withdrawal is fine and dates to the 19th, it will be sent as the usual time frame, there is no problem with it.

Erik - Still waiting on those details.

Cheers,

Noah

Erik - Still waiting on those details.

you have mail and pm.

look almost $ 800 by August 20

Thanks

Never news for me 
For all user. i have contact gambleaware.co.uk; replied that: Although the company have quoted GamCare, we don't seem to provide certification to them
In 10 years of casino is the first time I steal money.
Bad experience.

Erik, no one is 'stealing' from you. If you want it settled then maybe send me your details. I still don't have them despite what your wrote. I think you'll find that I always help the players that work with me, please provide me with some details. I don't have neither a PM nor an email.

Let me know when you do and then I can help.

Kind Regards,

Noah

oK, I sent 2 pm. you have the full email?
Thanks

I have it now, thank you. I will update you shortly.