MGM VEGAS CASINO SUPPORT AND COMPLAINTS THREAD

Hello everyone :)

My name is Jennifer and I represent : MGM VEGAS CASINO - Exclusive Online Casino

I am here to help you and respond to any questions/comments/complaints.
I look forward to hearing from you and assisting with any queries you might have. MGM VEGAS has a huge selection of different payment methods and the customer care team can be reached either by live chat or email.

I am very pleased to join the LCB community and eager to provide any kind of support to our current players and all those who are curious to start :)

                                 Kind regards and good luck!

Hi Jennifer, 

Pleasure to have you here representing your American friendly brand MGM Vegas Casino! Wish you a pleasant stay here on our forums! 

Welcome to LCB Forum Jennifer 

Glad to have you here to assist our members!

Welcome Jennifer

Hi Jennifer, nice to have you here 

Hi Jennifer, welcome to LCB!

Welcome to the LCB forum :)

Welcome to our forum

Hi there I am a new member to BET MGM online casino. Im having a little confussion with the bonus program. I cant seem to find anywhere on the app to get live support. really thats what Im looking for. About the bonus options I don't know if Im using them properly or completely. If you can help with some advice Id be very appreciative Thanks Sam

Hello Struthers,

Could you please send us your Casino username via private message so we can get in touch with Casino Representative in order to help you?

Thank you.

Hello Struthers,

We are still waiting for your credentials. Please send us   via private message to be able to help you.

Hello Struthers,

Please send us you account details  via private message to be able to reach out to Casino Rep. 

Thank you.

Hello my handle is Nicoleb82. I submitted my documents and been having trouble with the withdrawal.

Hello Struthers,

We will be closing this complaint due inactivity of submitter.

Hello Nicoleb82,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know. Keep an eye on this thread.

Hello Nicoleb82,

Any updates with your case? We have reached out to Casino Representative again in hopes of escalating your issue. Keep you posted on this forum thread once we hear back.

i won on this casino from the welcome bonus and i havent got paid its been over a month and i am still waiting for my payout i recieved  a email from kyc team on JAN 11, 2023  stating they successfully verified and recieved all my documents sucessfully and another email also stating my bitcoin address had been verified too it is now Feb 14 ,2023 and still havent got my winnings i keep messaging support but every single time they just say to wait for an update but no action is ever taken . 

Nothing yet it's been two weeks. I sent them all the verification documents and keep on getting the same run around.

Hello Valerie Rey,

Please provide us with your casino username via private message.

just notifying you i sent requested information via private message thank you for your time . 

Hello Valerie Rey,

Hi Nicole,

Greetings from MGM Vegas Casino.

Your KYC verification completed successfully.

Your withdrawal will be reviewed and our withdrawal team will reach you at the earliest.

Regards,

MGM Vegas Casino

Hi Valerie,

Your withdrawal has been processed by our team. Kindly let us know once you receive your funds. Thanks for choosing MGM!

It appears that I have been duped as well by this site. MGM Vegas also gave me the welcome bonus of which I played through and did very well. I played down all but $100 in which I was going to cash out. I contacted the cashier and notified her of my request with a formal request to cash out form at this time she redirected me to somebody else. This next person began to ask for verification documentation before they could do anything. I understand this is a process, and I have no problems with it. However, each time I would send them documentation, including my drivers license, my passport and my current electric bill, my W-2 form, and several other items to prove who I am, and where I reside.
Each time I would send one off, they would reply back with a cookie cutter response. 
 

Dear Erik,

Thank you for selecting MGM Vegas Casino!!

We regret to inform you that we are unable to process your request because the address proof you shared is invalid for verification.

-Proof of Address not older than 3 months showing the player’s full name, address (matching the account information), and issuing date (Utility bills such as cable, internet, telephone, mobile, cable, gas, DTH connection, electricity, municipality or Bank/Credit card statement.

Kindly revert us back earlier to proceed further.

If you have any concerns, please do not hesitate to chat with us. We are here to help you 24/7.

Regards,

KYC Team

Contact Us:

Online Chat (24/7)

E-Mail: [email protected]

I may have originally posted this in the wrong section… My name is Eric. My username is o****.

I was offered a welcome bonus through MGM Vegas and managed to play through all of my requirements and come out ahead finally with $100 and messaged the cashier who said that I would need to forward my verification documentation and they would look to send me my money via bitcoin. Soon after I said, the documentation that I sent was not sufficient and I would need to provide more documentation this went on for about a week, and then they quit replying to my messages. I've sent them more than enough documentation, including drivers license, Passport, electric bill, mortgage statement , plenty of other validation pieces 

The only replies I get now are cookie-cutter replies, and I can tell are automated replies.

Any help you can offer is greatly appreciated

Hello OldE800,

Thanks for reaching out to us and sharing your experience with this brand. We will notify Casino Rep about this matter and inquire about the verification process. 

Once we get a response we will get back to you.

Keep an eye on this thread.

Thank you.

Thank you very much… Let me know if you would like to see copies of the emails I'm receiving it appears to be the exact same email over and over each time I inquire

Hi OldE800,

We will wait to see what kind of response we get from Rep, so if we need additional information we will contact you.

Thanks in advance.

We will keep you informed.

Dear Erik,

Greetings from MGM Vegas Casino.

Your KYC verification was completed successfully on the same day.

In order to get a withdrawal, we request you to raise a withdrawal request so that it can be reviewed further.

Regards,

MGM Vegas Casino

Thank you so much for a valid reply to my inquiry. As you can see with attached screenshot, I've submitted a withdraw request again.

thanks

Hello OldE800,

Glad to see that your case is progressing very well. 

Please let us know when it's finished.

Thanks.

Hello OldE800,

Do you have any news regarding this case?

Has your case been resolved?

Hello OldE800,

We will close this complaint due to inactivity of submitter and mark this as Resolved.

This is what happens to your play through when your  first no deposit 150 bonus? Hen they fight ya to cash out your little 100 on it lol

First one I accidentally click canceled.  Second cancel was my bank name my address dated wasn't accepted. They wanted me to open up the full letter and take another screen shot . So I do that. It was not accepted. So then I sent in a state issued letter. Dated. My address and my name on it. All right next to one another as so the first bank issued letter. Let's  see if they accept this.

Hello, I sent my documents in on March 4, 2023. I was wondering what the status was on them so that I may proceed with a withdrawal. My email is r*******@gmail.com, username is ri******. Thank you 

Hello Da1Lokker,

Please follow the instructions that we sent you via private message and let us know when you finish all the steps.

Thank you.

Hello richambay,

Thanks for sharing your issue and account details with us. 

We will try to help you by contacting Rep to see if we can speed up the process.

Keep an eye on this thread.

I need help with MGM not excepcting a bank statement or a state issued letter from the state of Florida for my dress verifie. After 8 days of sending in three different forms. They finally say they're sending a PDF they don't accept screenshots but nobody says that the whole time they're just they're playing games with me

What emails???? Nobody sends me emails for verification or why it's been denied? I have to go into the website and go into chat to find anything out which nobody wants to tell me anything anything. Just want to go around in circles!!!!! So now sending the same exact thing I've been sending them but PDF??? I need help from my LCB and I predict this will get done

This is what I'm dealing with 

Hello Da1Lokker,

Please let us know if the documents you sent are accepted by the casino. Otherwise, we will contact Casino Rep and ask about your case.

Thank you for your understanding.

Hi richambay, 

Our team has emailed you on this. Please go through your inbox or spam folder whether you received our team's email on this.

Thank you I will. They ofcorse are going to drag this out . There should be no reason why they won't except it . Thanks again 

Hello Da1Lokker,

Let us know when it's finished. 

Crossing fingers.

Keep us informed.

So after all the hoops I've jumped and thought was at the end Bs .They  have verified everything to the end had to verifying  my wallet address. And yet from the 4th till now I still have not received my 100 in btc. Customer service yet again tells me they that still needs to be verified.Smh

Hello Da1Lokker,

We will reach out to them again and inquire about this delay.

Keep an eye on this thread for any update.

Thank you.

Hi, Jennifer, Funny I couldn't locate you on the casino rep page but after doing an overall site search, I found this post.  I have posted this complaint already under the complaints tab but since YOU are the casino rep for MGM Vegas Casino Perhaps you can help with this VERY SERIOUS issue.  I am pasting my complaint that has already been posted below.  I do hope to get some feedback VERY SOON!!!!! 

Aileen M. Dodge

This Casino is very sketchy and borders on being criminally complacent.  My account was charged 3 times for the same deposit.  On The same day almost at the same time and twice for the same amounts and once for .10 more than the first two.  Now I realize these casinos use processing companies to make these transactions, but they must know what is going on and what these companies are withdrawing from their customers' accounts.   What really baffled me regarding these 3 transactions is the amount of time this company took to actually submit them to my bank for processing.  The deposit was made at least 4 days before the transactions were submitted for payment.  However they were pending.  All the transactions have the same transaction number and happen within 3 mins each.  I told MGM about this sent copies of my bank statement showing the transactions and the response I received was this casino asking to see more transactions.  Well there are no more transactions for them to see because the last transaction before this one was made in Jan and it was on a different card and bank.  I also sent this casino the 3 emails which confirm the 3-transactions happening all with the same transaction number.  (I thought the casinos auto email was screwed up sending out repeated emails.)  I have still not heard anything from this casino. And to me that says they know about this issue. That I am not the only customer who has been screwed this way. And this happens to be financially beneficial to this casino.   I strongly encourage any customers who have deposited on this site to go over their bank statements and look to see if they have been double or triple charged by this casinos processor.  The amount of the deposit made will be approximately 1.50 more than what you actually made (30.00 = 31.51) and the next might be 1.60 plus more than what was added to the first deposit.  That is why it can easily escape notice when you initially go over your bank statement.  

Given that this casino does not have any phone support it is very easy for them to ignore complaints and when you contact the live chat support their agents act like idiots and respond like they have no idea what you are testing about and the only advice they give is for you to email support.  Because that is the only answer they have for every problem they don't want to look into and solve.  

If there is a staff person with LCB that has any contacts at MGM I really would appreciate it if you could get them to respond to my claim and RETURN MY Money. If I were talking about 5.00, I wouldn't really bitch so much but this involves 80.00 and, in this day, and age that is more than chicken feed! 

Sincerely,

Aileen M. Dodge 

BTW  My sign on for this casino is a*******

If you haven't used bitcoins before I learn how to use those and it avoids all that. I was just reading your post cuz I'm having problems with MGM. But yeah I was just letting you know that bitcoins would solve that problem.

They just keep giving me the support email to tell them what's going on which they're the ones who ain't letting me get it. Lol . Out of all the casinos this is the only the second one that's ever done this to me. Which I kind of knew something like this was going to happen because of just the craziness it was that try to get money out when like ignition or sports betting or bet online or any one of them big casinos payout and Bitcoin instantly. What your first 124 hours and then an hour on the dot after that but yeah.