MGM VEGAS CASINO SUPPORT AND COMPLAINTS THREAD

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  • Hello Std_deviant,

    We will be closing this complaint and mark it as Resolved.

  • still trying after one month to get my money

  • Hello bauness18,

    May we ask has your account been verified thus far?

    Is this your first withdrawal with this brand?

    Thank you for cooperation.

  • account verified and first withdrawal

  • Hello bauness18,

    Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

    Thank you in advance.

  • Berks wrote

    Hello bauness18,

    May we ask has your account been verified thus far?

    Is this your first withdrawal with this brand?

    Thank you for cooperation.

    can you help me with mgm also?

     

    ty

     

  • Hello bauness18,

    We are still waiting for a response from their side. We are sure that we will get an update as soon as possible.

    Keep an ey on this thread.

    Thank you in advance.

     

  • Hello bauness18,

    Casino Rep got back to us and said that you need to submit valid proof of address,otherwise your account can not be verified. We hope that when you send them all requirements very soon you will be eligible to be verified.

    Hope this will help.

    Please keep us informed.

  • Hello bauness18,

    May we know has your account been verified?

    Thank you in advance.

  • its been over a month im waiting for my payment this casino is a scam never go play there

  • Hello bauness18,

    Please send them a valid proof of address to be able to verify your account. 

    Let us know when you do all the requirements.

    Thank you.

  • I met the wagering amount , I submitted my documents,  they said I can't send in an online bank statement as proof of address, however it doesn't say this anywhere on website, and the agent didn't respond after I said that, I don't pay utilities where I live so that's why i sent a FDIC insured legitimate banking statement to verify my address, everything matches,  I have gotten zero replies from any email I sent to both email addresses,  but the agent said they replied, today I tried to chat and it says my messages are pending,  and when an agent looks at them they will respond..This is ridiculous 
  • N******* is my username 
  • Hello Lielani Nichols,

    Really sorry that you are facing this kind of issue. We assure you that we will ping Casino Rep to check what is happening with your verification process and if it's possible to speed up.

    Keep an eye on this thread for any updates.

  • ok thank you,..I should be getting $100 but be sure to say that nowhere does it say i cant use a online bank statement as address verification,  everything else was approved.
  • ok thank you,..I should be getting $100 ...I want to know what I can send that shows my address besides my bank statement,  I don't have or pay utilities here ..
  • Hi Lielani Nichols,

    We are waiting for an answer from their side and after we get a clarification we will let you know what is happening with your account.

    Keep an eye on this thread for any updates.

    Thank you.

  • Thank you so much
  • Any updates?
  • Hi Lielani Nichols,

    We still haven't received any updates from their side probably due to weekend. Hope that we will get a response on Monday.

    Once we get a response we will let you know immediately.

    Thank you for understanding.

  • I dont know what to do, they won't accept my bank because its Chime. Or a hospital bill, I don't pay bills here, I live with my mother, Only credit cards I have are Chime and Zolve which does have a location in India, all I get or have is hospital bills, or papers from tjr state of al..this isn't right what can I send? THEY finally responded..that's how I am able to know update.
  • Hi Lielani Nichols,

    Thank you for the update. We've been told that we will get a clarification by the end of the day regarding your case. Once we hear back we will let you know. 

    Keep you posted.

     

  • Well they are waiting for the right documents,  but like I said I domt pay bills here, I live with my mother, my bank is Chime, credit card Chime, I have a Zolve bank account,  and hospital bills , my cell phone bill is paid online, I mean what can I send? This is Mt address, Chime us a FDIC insured bank..This is so frustrating..
  • Hi Lielani Nichols,

    We need to inform you that we can not influence their rules and T&C so according to them you need to submit all the required documents to be valid for verification. So you can kindly ask them what else you can submit to be able to be verified.

    Keep us informed.

    Thank you.

  • They are saying I only have 24 hrs but they don't respond before then..so I domt know what to do
  • Hi Lielani Nichols,

    Casino Rep got back to us and said that you have sent only half document and that is no valid, it can not be accepted. Please send the whole document and we are sure that you will be verified as soon as possible.

    Thank you for understanding.

     

  • What do you mean? Half document? I was told I couldn't even send anything Chime or my hospital bill as proof of address? And why haven't they emailed me back? WHAT document can I send as address verification,  I don't pay bills here and Chime is my bank  
  • I am sorry that was sent multiple times, I didn't realize it had sent so I kept pressing post.
  • Hi Lielani Nichols,

    We will send you the documents that Casino Rep provided us with via private message, so you can check what kind of paper you have sent. 

     

  • Ok I sent the entire document,  but  no replys, this is very frustrating. 
  • Hi Lielani Nichols,

    We will send them a reminder to check your documents again. Once we get a response we will let you know.

    Keep you posted.

  • sended my english bank statement to them and my other ID no news no nothing seriously a really bad experience at mgm

  • Hello bauness18,

    We will check it with Casino Rep and get back to you when we get a proper information.

    Keep you posted.

  • Can anyone find our if and when I will get a reply or if that document worked? I still have no reply.
  • Hi Lielani Nichols,

    We have sent them an email and inquired about your issue. Hope that we will get a response as soon as possible.

    Keep you posted.

    Thank you.

  • Thank you, I sent the entire document to them and its been 10 days, I just want my money .
  • Still no replys, I really want my money
  • Hi Lielani Nichols,

    We still haven't received an update about your case. Once we hear back we will inform you immediately.

    Thank you for your patience.

  • I chatted with Alwin this morning,  I was told 2 days ago by another agent that they received ny full document,  it was approved and my withdrawal was " under processing, in final stages, Alwin still was saying for ne to send address verification,  I told him what other agent said, he said I'm sorry for the miscommunication,  but if this is the case to please wait by email for an update, which I said again I don't get updates or repkys for that matter, he ended chat.. So frustrating 
  • i wagered the welcome bonus wuthdraw 100$ sended all the document they asked its been 3 month no money in my bank account...3 month!!!!

  • Hello bauness18,

    As we mentioned above, really sorry to hear that you are having an issue for a long time but we are no able to help you if we are not getting any response from them at the moment. We really hope that they will reach out to us again, and when it happens we will let you know.

    Thank you for your patience and understanding.

  • Hi Lielani Nichols,

    Unfortunately we are still waiting for an answer from their side, so we are forced to close this complaint at the moment due to Casino unresponsiveness. We assure you that if we get any feedback from their end we will reach out and update you.

    Thank you for your patience and understanding.

  • They are scammer 

  • Buddy I s*** you not 20 different excuses for me too. I think they I'm pretty sure they actually changed their rules in their book because they lied to me and had to go back and fix it so they could be right. But if you're able to go look at my forum post in here I beat him. They didn't get me. They gave me my Hondo. Aka100$ follow my easy steps b**** the whole way. Never give up, never surrender. I tried to find a photo of me winning the battle but I know there's one on here on my last couple posts%

     

  • 00 took me like 3 months but I finally got the payment through. Have you gone to the beginning of these messages and see what I went through on some of the s*** s***'s crazy to me

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