MGM VEGAS CASINO SUPPORT AND COMPLAINTS THREAD

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Last post made 1 year ago by bauness18
MGMVegasCasino

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  • Berks
    • Replied by
    • Berks
    • at Jun 20, 23, 03:44:45 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello Std_deviant,

    We will be closing this complaint and mark it as Resolved.

  • bauness18
    • Replied by
    • bauness18
    • at Jun 28, 23, 12:54:19 AM
    • Canada Sr. Newbie 36
    • last active 2 months ago

    still trying after one month to get my money

  • Berks
    • Replied by
    • Berks
    • at Jun 28, 23, 03:01:42 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello bauness18,

    May we ask has your account been verified thus far?

    Is this your first withdrawal with this brand?

    Thank you for cooperation.

  • bauness18
    • Replied by
    • bauness18
    • at Jun 28, 23, 09:30:35 AM
    • Canada Sr. Newbie 36
    • last active 2 months ago

    account verified and first withdrawal

  • Berks
    • Replied by
    • Berks
    • at Jun 29, 23, 12:46:27 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello bauness18,

    Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

    Thank you in advance.

  • bauness18
    • Replied by
    • bauness18
    • at Jun 30, 23, 08:51:05 AM
    • Canada Sr. Newbie 36
    • last active 2 months ago
    Berks wrote

    Hello bauness18,

    May we ask has your account been verified thus far?

    Is this your first withdrawal with this brand?

    Thank you for cooperation.

    can you help me with mgm also?

     

    ty

     

  • Berks
    • Replied by
    • Berks
    • at Jul 03, 23, 06:00:00 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello bauness18,

    We are still waiting for a response from their side. We are sure that we will get an update as soon as possible.

    Keep an ey on this thread.

    Thank you in advance.

     

  • Berks
    • Replied by
    • Berks
    • at Jul 04, 23, 07:01:09 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello bauness18,

    Casino Rep got back to us and said that you need to submit valid proof of address,otherwise your account can not be verified. We hope that when you send them all requirements very soon you will be eligible to be verified.

    Hope this will help.

    Please keep us informed.

  • Berks
    • Replied by
    • Berks
    • at Jul 07, 23, 08:12:40 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello bauness18,

    May we know has your account been verified?

    Thank you in advance.

  • bauness18
    • Replied by
    • bauness18
    • at Jul 10, 23, 07:51:03 AM
    • Canada Sr. Newbie 36
    • last active 2 months ago

    its been over a month im waiting for my payment this casino is a scam never go play there

  • Berks
    • Replied by
    • Berks
    • at Jul 11, 23, 03:45:39 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello bauness18,

    Please send them a valid proof of address to be able to verify your account. 

    Let us know when you do all the requirements.

    Thank you.

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 14, 23, 08:05:04 AM
    • United States Sr. Newbie 49
    • last active 6 months ago
    I met the wagering amount , I submitted my documents,  they said I can't send in an online bank statement as proof of address, however it doesn't say this anywhere on website, and the agent didn't respond after I said that, I don't pay utilities where I live so that's why i sent a FDIC insured legitimate banking statement to verify my address, everything matches,  I have gotten zero replies from any email I sent to both email addresses,  but the agent said they replied, today I tried to chat and it says my messages are pending,  and when an agent looks at them they will respond..This is ridiculous 
  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 14, 23, 08:05:29 AM
    • United States Sr. Newbie 49
    • last active 6 months ago
    N******* is my username 
  • Berks
    • Replied by
    • Berks
    • at Jul 14, 23, 08:40:34 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello Lielani Nichols,

    Really sorry that you are facing this kind of issue. We assure you that we will ping Casino Rep to check what is happening with your verification process and if it's possible to speed up.

    Keep an eye on this thread for any updates.

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 14, 23, 03:45:46 PM
    • United States Sr. Newbie 49
    • last active 6 months ago
    ok thank you,..I should be getting $100 but be sure to say that nowhere does it say i cant use a online bank statement as address verification,  everything else was approved.
  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 14, 23, 03:54:16 PM
    • United States Sr. Newbie 49
    • last active 6 months ago
    ok thank you,..I should be getting $100 ...I want to know what I can send that shows my address besides my bank statement,  I don't have or pay utilities here ..
  • Berks
    • Replied by
    • Berks
    • at Jul 15, 23, 05:39:28 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hi Lielani Nichols,

    We are waiting for an answer from their side and after we get a clarification we will let you know what is happening with your account.

    Keep an eye on this thread for any updates.

    Thank you.

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 15, 23, 07:25:45 AM
    • United States Sr. Newbie 49
    • last active 6 months ago
    Thank you so much
  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 15, 23, 08:43:33 PM
    • United States Sr. Newbie 49
    • last active 6 months ago
    Any updates?
  • Berks
    • Replied by
    • Berks
    • at Jul 16, 23, 05:29:19 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Lielani Nichols,

    We still haven't received any updates from their side probably due to weekend. Hope that we will get a response on Monday.

    Once we get a response we will let you know immediately.

    Thank you for understanding.

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 17, 23, 01:17:42 AM
    • United States Sr. Newbie 49
    • last active 6 months ago
    I dont know what to do, they won't accept my bank because its Chime. Or a hospital bill, I don't pay bills here, I live with my mother, Only credit cards I have are Chime and Zolve which does have a location in India, all I get or have is hospital bills, or papers from tjr state of al..this isn't right what can I send? THEY finally responded..that's how I am able to know update.
  • Berks
    • Replied by
    • Berks
    • at Jul 17, 23, 01:38:20 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Lielani Nichols,

    Thank you for the update. We've been told that we will get a clarification by the end of the day regarding your case. Once we hear back we will let you know. 

    Keep you posted.

     

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 17, 23, 04:01:41 AM
    • United States Sr. Newbie 49
    • last active 6 months ago
    Well they are waiting for the right documents,  but like I said I domt pay bills here, I live with my mother, my bank is Chime, credit card Chime, I have a Zolve bank account,  and hospital bills , my cell phone bill is paid online, I mean what can I send? This is Mt address, Chime us a FDIC insured bank..This is so frustrating..
  • Berks
    • Replied by
    • Berks
    • at Jul 17, 23, 04:17:12 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Lielani Nichols,

    We need to inform you that we can not influence their rules and T&C so according to them you need to submit all the required documents to be valid for verification. So you can kindly ask them what else you can submit to be able to be verified.

    Keep us informed.

    Thank you.

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 17, 23, 08:25:50 AM
    • United States Sr. Newbie 49
    • last active 6 months ago
    They are saying I only have 24 hrs but they don't respond before then..so I domt know what to do
  • Berks
    • Replied by
    • Berks
    • at Jul 18, 23, 01:46:33 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Lielani Nichols,

    Casino Rep got back to us and said that you have sent only half document and that is no valid, it can not be accepted. Please send the whole document and we are sure that you will be verified as soon as possible.

    Thank you for understanding.

     

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 18, 23, 07:40:10 AM
    • United States Sr. Newbie 49
    • last active 6 months ago
    What do you mean? Half document? I was told I couldn't even send anything Chime or my hospital bill as proof of address? And why haven't they emailed me back? WHAT document can I send as address verification,  I don't pay bills here and Chime is my bank  
  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 18, 23, 07:41:49 AM
    • United States Sr. Newbie 49
    • last active 6 months ago
    I am sorry that was sent multiple times, I didn't realize it had sent so I kept pressing post.
  • Berks
    • Replied by
    • Berks
    • at Jul 18, 23, 07:52:43 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Lielani Nichols,

    We will send you the documents that Casino Rep provided us with via private message, so you can check what kind of paper you have sent. 

     

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 18, 23, 08:56:45 PM
    • United States Sr. Newbie 49
    • last active 6 months ago
    Ok I sent the entire document,  but  no replys, this is very frustrating. 
  • Berks
    • Replied by
    • Berks
    • at Jul 19, 23, 01:00:38 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Lielani Nichols,

    We will send them a reminder to check your documents again. Once we get a response we will let you know.

    Keep you posted.

  • bauness18
    • Replied by
    • bauness18
    • at Jul 19, 23, 06:27:54 AM
    • Canada Sr. Newbie 36
    • last active 2 months ago

    sended my english bank statement to them and my other ID no news no nothing seriously a really bad experience at mgm

  • Berks
    • Replied by
    • Berks
    • at Jul 19, 23, 07:32:32 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello bauness18,

    We will check it with Casino Rep and get back to you when we get a proper information.

    Keep you posted.

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 19, 23, 08:36:31 AM
    • United States Sr. Newbie 49
    • last active 6 months ago
    Can anyone find our if and when I will get a reply or if that document worked? I still have no reply.
  • Berks
    • Replied by
    • Berks
    • at Jul 20, 23, 01:40:14 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Lielani Nichols,

    We have sent them an email and inquired about your issue. Hope that we will get a response as soon as possible.

    Keep you posted.

    Thank you.

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 20, 23, 05:55:24 AM
    • United States Sr. Newbie 49
    • last active 6 months ago

    Thanks for this post from:

    Thank you, I sent the entire document to them and its been 10 days, I just want my money .
  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 21, 23, 10:52:08 PM
    • United States Sr. Newbie 49
    • last active 6 months ago
    Still no replys, I really want my money
  • Berks
    • Replied by
    • Berks
    • at Jul 22, 23, 05:32:14 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Lielani Nichols,

    We still haven't received an update about your case. Once we hear back we will inform you immediately.

    Thank you for your patience.

  • Lielani Nichols
    • Replied by
    • Lielani Nichols
    • at Jul 24, 23, 12:50:38 PM
    • United States Sr. Newbie 49
    • last active 6 months ago
    I chatted with Alwin this morning,  I was told 2 days ago by another agent that they received ny full document,  it was approved and my withdrawal was " under processing, in final stages, Alwin still was saying for ne to send address verification,  I told him what other agent said, he said I'm sorry for the miscommunication,  but if this is the case to please wait by email for an update, which I said again I don't get updates or repkys for that matter, he ended chat.. So frustrating 
  • bauness18
    • Replied by
    • bauness18
    • at Jul 24, 23, 07:49:21 PM
    • Canada Sr. Newbie 36
    • last active 2 months ago

    Thanks for this post from:

    i wagered the welcome bonus wuthdraw 100$ sended all the document they asked its been 3 month no money in my bank account...3 month!!!!

  • Berks
    • Replied by
    • Berks
    • at Jul 25, 23, 02:45:58 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello bauness18,

    As we mentioned above, really sorry to hear that you are having an issue for a long time but we are no able to help you if we are not getting any response from them at the moment. We really hope that they will reach out to us again, and when it happens we will let you know.

    Thank you for your patience and understanding.

  • Berks
    • Replied by
    • Berks
    • at Jul 25, 23, 02:51:51 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hi Lielani Nichols,

    Unfortunately we are still waiting for an answer from their side, so we are forced to close this complaint at the moment due to Casino unresponsiveness. We assure you that if we get any feedback from their end we will reach out and update you.

    Thank you for your patience and understanding.

  • bauness18
    • Replied by
    • bauness18
    • at Jul 25, 23, 06:21:44 AM
    • Canada Sr. Newbie 36
    • last active 2 months ago

    Thanks for this post from:

    They are scammer 

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