Hello Std_deviant,
We will be closing this complaint and mark it as Resolved.
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ReadHello bauness18,
Casino Rep got back to us and said that you need to submit valid proof of address,otherwise your account can not be verified. We hope that when you send them all requirements very soon you will be eligible to be verified.
Hope this will help.
Please keep us informed.
Hello Lielani Nichols,
Really sorry that you are facing this kind of issue. We assure you that we will ping Casino Rep to check what is happening with your verification process and if it's possible to speed up.
Keep an eye on this thread for any updates.
Hi Lielani Nichols,
We are waiting for an answer from their side and after we get a clarification we will let you know what is happening with your account.
Keep an eye on this thread for any updates.
Thank you.
Hi Lielani Nichols,
We still haven't received any updates from their side probably due to weekend. Hope that we will get a response on Monday.
Once we get a response we will let you know immediately.
Thank you for understanding.
Hi Lielani Nichols,
Thank you for the update. We've been told that we will get a clarification by the end of the day regarding your case. Once we hear back we will let you know.
Keep you posted.
Hi Lielani Nichols,
We need to inform you that we can not influence their rules and T&C so according to them you need to submit all the required documents to be valid for verification. So you can kindly ask them what else you can submit to be able to be verified.
Keep us informed.
Thank you.
Hi Lielani Nichols,
Casino Rep got back to us and said that you have sent only half document and that is no valid, it can not be accepted. Please send the whole document and we are sure that you will be verified as soon as possible.
Thank you for understanding.
Hi Lielani Nichols,
We will send you the documents that Casino Rep provided us with via private message, so you can check what kind of paper you have sent.
Hi Lielani Nichols,
We will send them a reminder to check your documents again. Once we get a response we will let you know.
Keep you posted.
Hi Lielani Nichols,
We have sent them an email and inquired about your issue. Hope that we will get a response as soon as possible.
Keep you posted.
Thank you.
Hi Lielani Nichols,
We still haven't received an update about your case. Once we hear back we will inform you immediately.
Thank you for your patience.
Hello bauness18,
As we mentioned above, really sorry to hear that you are having an issue for a long time but we are no able to help you if we are not getting any response from them at the moment. We really hope that they will reach out to us again, and when it happens we will let you know.
Thank you for your patience and understanding.
Hi Lielani Nichols,
Unfortunately we are still waiting for an answer from their side, so we are forced to close this complaint at the moment due to Casino unresponsiveness. We assure you that if we get any feedback from their end we will reach out and update you.
Thank you for your patience and understanding.
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