Are you serious. I have made multiple requests for you to call me, because I am sick of writing essays and still getting no where. In which world do you think you have helped or assisted me? I have been trying to make 1 withdrawal now for 8 weeks since the end of January. I requested on 3 occasions to the finance dept to do a bank wire, then close my account. Not just close my account and hope I go away without you paying me. I will attach some screenshots of the direct requests. I have only been assertive due to the hoops I have jumped through to get my highly reduced winnings, and the total lack of service I have received along the way. You are in no position to post any blame on me for having to continually follow up to get a withdrawal that still has not been processed. 1 phone call could have saved a lot of time and effort. Now for the forth time, process the withdrawal via bank wire using the bank details I have already provided, and then close the account. Its obvious you Dont give a shit or have any clue to what's happening around you. Here are some snippets from direct emails to the finance dept.
March 13 via email
I selected wire transfer I know there is a fee, ridiculous as it is, just process it I'm not waiting another 48 hours. I will attempt to get that fee refund at a later time after I speak with the gaming commission. Just processed the withdrawal wire transfer. Stop screwing me around. I'm still waiting to be contacted by management for over a month now. This casino is a joke.
Regards
Scott Waldron
March 19 Via email
This is beyond a joke. I confirmed that a bank wire was the option to process the withdrawal. Hurry up and do it, then close my account and delete all my details from all of your databases
March 19 via email
My account is verified (eventually) you have all my bank details for a wire transfer. Just process the withdrawal and close my account.
How dare you say I have not confirmed for you to go ahead and process the withdrawal, just another lie to add to your growing collection.
Do you understand now, is it clear to you...process the bank wire and then close the account. I will be forwarding this information to the ACCC along with the emails and live chat transcripts, the advertising emails etc etc your just making it look worse and worse for yourself and your dodgy establishment.
Recap. Process bank wire, close account..got it? Clear enough?
Kind regards
shottie77
P.s. I do not know Fredo, never met him, or spoken to him in my life love before. Although I do somewhat agree with him about a few things, I would appreciate if you deal directly with him on a separate reply. That is quite rude of you again cowboy!
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