Lucky Luke Casino Support and Complaints Thread

Hello Beya,

Since it's still not clear what exactly you've done and why your account has been closed, we've requested additional evidence from the Casino Representative. 

So far, we haven't received anything from them. We'll keep you updated.

What Luckyluke is saying is ridicilous.

What do you mean bonus hunting and playing in what group?

I registered an account at you casino to play and of course if you offer an welcome package i can choose to play with it or not?

What pattern are you talking about and what group?

how come you did not say anything about this "group pattern thing"

when i lost my first two deposits?

Im sure i played the same way with the same slots?

Stop trying to get away from paying out winnings to your costumers that is not fair.

Hi,

What is happening with my case?

Has luckyluke responed to your latest wuestions yet?

They keep sending me e-mails with their promotions still even though they took my money.

Seems strange to me.

Regarding Jack21 that they are reffering to,

If i got suspended from their casino and luckyluke knew about this, why did they let me create an account and deposit three times before telling me the excuse they are trying to get away with now?

Why use it when i won and not from the beggining before letting me loose three deposits.

Loosing seems to be fine but when winning then im breaking rules?

Hello Beya,

We've just received a reply from the Casino Representative that he had a meeting with his superiors with regards to the case and they've confirmed what the Casino Representative has already written in his post above. 

We haven't received any evidence we requested from them. We've asked the Casino Representative to post a reply to your questions in this thread here.

Okej, Thanks im waiting for their reply

Hi, still no word from luckyluke casino?

We'll get in touch with the casino team. Due to Christmas and New Year holiday most of the casino staff don't work. 

Keep you posted. 

Okej thanks

Hi,

Whats going on with luckyluke?

Have they still not answered? 

Where is the seriousness in this casino?

Its been months now and they can not even replay to you.

Scamming casino for sure,

hope nobody else gets scammed specially during this tough times when people are already struggling with food on their tables.

Hi Beya,

We'll get in touch with them again, but I'm afraid they won't change their mind and that their decision is final and won't be changed. We'll let you know about their answer as soon as we hear from them.

So they will just get away with stealing their costumers money?

And you are promoting their casino here on lcb?

As I already told you we are doing our best to help you. 

Hi,

It does not seems like luckyluke casino care much about answering your questions or replaying to your e-mails,

which I find that very disrespectful.

So can you please tell them that i agree to give up all my winnings if they return all three of my deposits back since they are accusing me for for being banned on another casino which i already was before registering an account at their casino and they waited for me to win before pointing at this ban.

Had i not win, they would not mention it i belive

I still do not know why i am not allowed to play at other online casinos while playing on theirs.

Regards

Hi Beya,

They didn't send anything and their decision is final and they won't change it. You can file a complaint to their licensor if you are not satisfied with the outcome. 

What other casinos you are not allowed to play? 

There is a reason for them having their license in curacao this behavior would never been allowed if having a license in MGA,

Its only at Jack21 im banned from luckyluke is still sending me offers thru e-mails.

and have my last deposit on my account but i am not satisfied with them stealing my other two deposits as well as my winnings.

No words from luckyluke casino?

They do not have any live support or e-mail adress either now.

As they already stated their decision is final. Have you contacted their licensor and ask for assistance? 

My account Petachez keeps showing I'm on Level 0. I've using different browsers and cleared caches and cookies heaps of times. Also I would like to know what the different levels and status are? eg what points are required for each level and status and what each level/status offers? Kind Regards Peta

Hi Petachez,

Please private message me your casino username and we'll notify the casino rep about the post? 

Hi

i sent mail to close my account with luckyluke they didn't close it for 45 days. Then I lost another 1050$ Then they close my account. They are fucking bastards gets money from even addiction players. I sent my complaint to their regulator no use, you know curacao casinos.

Anto1318

Hi Anto1318,

Thanks for sharing this with us. We are going to ask for an explanation from the casino rep regarding this. Please private message me your casino username so they can look into your account and tell us why it took so long for them to close your account. 

Hi Anto1318,

We are still waiting for the account details so we can notify the casino rep.