Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Hello I am a long time player at Lincoln Casino. I have never had a major problem with them. Last week I started a cashout process and was told 2 things. One was they were behind due to staff being out of office and then due to them having many winners. I reversed much of my cashout through this process while waiting. I won a bigger cashout and started the process of cashing out again. I went to the bank and waited the customary 24 hours and money was available. I spent a lot of it. The next day I am in the negative! I called the bank several times and also have screen shots from every conversation with the casino. Lincoln is telling me I have to get a letter stating the bank won't pay but the bank told me straight out "The issuing bank sent us notice TO STOP PAYMENT due to some suspicious activity on their account? I keep getting the same stock answer from each of them. Please help me any way you can. I've been so depressed and confused through this. Thank you LC0466617000

I want to clarify I meant I received a check from Lincoln's bank and waited the customary 24 hours. Thank you

Hello Mommy16,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Thank you Sydney

Hello Sydney, just checking in to see if anything new?  Thank you

Hello Mommy16,

We still haven't received a reply from the Casino Representative. We've sent him a reminder email.

Thanks Sydney. I want to inform you that I was contacted by the casino!  They are very nice and still say the problem is with the bank. The bank said the hold on the  check will be lifted on the 20th (this Friday).  I will come back to this post and let you know. I will also start dancing with relief :)    Thank you again and I will update you on Friday morning

Dear Mommy16,

Thank you very much for being a loyal player with us at Lincoln Casino! I hope all is well with you.
I am Dylan, the casino representative. It is good to meet you!.

I have spoken to our payments and customer service departments and have reviewed all the exchanges between yourself and customer service. I have asked the Casino supervisor to contact you as the check you received is still valid and can be cashed. The supervisor will also provide you with a few options. Please respond to the casino supervisor so we can further assist in resolving this issue for you.

If you have any further questions at all please inbox me. I am always happy to assist.
Thank you again for playing with us, we truly appreciate you Mommy16!

Best Regards,

Dylan

Hello Dylan and thanks for taking the time to reply I am still hoping to see it in my account tomorrow (20th) like the bank said. If it is not than we can proceed. I will let you know. Thank you for your understanding of my confusion through this.

I just wanted everyone to know that I received my money!   I am so grateful to Sydney and Lincoln Casino!  Thank you both again

Glad that we could help Mommy16. Thanks for letting us know!

Hello,

After 3 Deposit,Yesterday I finally won at Play Croco casinò.

I take 300% bonus, and meet bonus requirement. (all spin at 2,5 dollars)

Not a Big win, but that's okay for me.

Yesterday morning I sent my Id Card, an utility bill, (not older than 3 months) and a a selfie where i hold my ID.

Now i'm waiting that my document are approved.

hope to get my money soon

Pleasantly surprised by play croco casino

Yesterday i got my Money!

Thank you, play croco!

Hello ready82,

Glad to hear that. Thanks for letting us know!

Hello.. I have been waiting for over a week to get verified from this casino. I just got an email today and their email stated that the picture with my selfie the license was not readable.. but in their terms and conditions they don't even require a selfie with your license and they also said PO boxes are not accepted anymore. I did send him a new one with my physical address but it says nothing in terms of condition about not accepting PO Boxes. They have delayed and delayed. Now they're just coming up with random stuff to deny me verification and to withdrawal my winnings! I have attached their email. Please help! 

Hello Gpro54, 

Sorry to hear about your verification issues. We can certainly offer you a helping hand. But before we do, could you please notify us of your PlayCroco Casino Username via private message. Thank you. 

I understand stuff takes a little time, but anything you can do to expedite the would be something appropriated. I really need the 800 they're holding onto really bad. Thank you again and please let me know if you need anything else from me. 

Hello Gpro54, 

We received your casino username details via private message and have contacted casino rep. Keep you posted on this forum thread once we get a response. 

Attached are pictures sent to PlayCroco 

Hi Gpro54, 

We notified Casino Rep and they are aware of your complaint. It is being escalated internally as we speak, once we hear back you will be notified. 

Hi Gpro54, 

Casino Rep got back to us and this is what they said: 

"The player needs to submit an alternative proof of address with his physical address and a photo holding his ID for depositing via cryptocurrency.

The previous photo holding ID he submitted is cut off on the right side and the ID is also blurry in the picture.

Player submitted an email with new attachments, however we were not able to review and store them, as the files were sent in an unrecognized format."

Simply provide them with a clear photo that is accessible and everything else should be smooth sailing. We know it is a hassle but if you want your money please do as they wish. 

This doesn't make ANY sense. They just keep telling you the the same thing!! 

Yes I want my money!! I sent all my documents to YOU!! what one can't you read?? Them just saying they can't read them is unacceptable. Can you PLEASE send me the pictures that YOU think are unreadable??

I am so confused as to what is unreadable.. Especially to you and the casino?? Never had a problem with these and all of a sudden nobody can read them. I understand what THEY'RE saying.. But can you please send me the ones you think are unreadable??

Thank you, 

Greg 

Here is another selfie WITH the ID bowing up! If that is not readable.. I don't know what is! I also attached my utility bill with physical address on it! PLEASE let who ever you are talking to know it is circled on there!

Not sure what could possibly be wrong with any of these, but I please let me know when you hear back or finally get those resolved.

ALL JPEG FORMAT 

Regards,

Greg 

<Documents REMOVED by KingNemo for security purposes>

Hi Gpro54, 

We understand your frustration but Play Croco Casino has made adequate concerns. They said that your first photo ID you submitted was cut off and blury which we do agree AND your second submition was not accessible for whatever reason. So please avoid photos where the ID is cut off. Avoid blurriness and supply an attachment that is recognized. 

The pictures you provided just now are clear BUT the ID is cut off. Please have the whole ID in the picture frame and the other photo with the selfie must portray your whole head and ID. Nothing cut off in the picture frame..

Hope this information helps. 

Hi Gpro54, 

We received your private message! Glad you got verified finally! 

Getting paid out should be smooth sailing from now on...

If you run into any issues feel free to contact us anytime. For now we will consider your case as resolved. 

Hi. I requested a withdrawal on 10/3 originally, went thru the back and forth of verifying my account (despite having been already verified) and then ended up having to resubmit my request on 10/5. Nevertheless, I resubmitted my request on 10/5 and was expecting/thinking I'd receive my withdrawal by 10/7 (since my account was verified and the turnaround time is listed as 24-48 hours, just like Lincoln Casino their sister casino) but here it is 10/11 and I am being told by support via chat that it will be another 24 to 48 hours from today, 10/11. However, when I spoke with support via chat yesterday they said, and I quote, "my withdrawal was basically approved and that I should receive my payout by end of day yesterday 10/10 but worst case by today, 10/11". But when speaking with support today they tell me its going ot be another 24 to 48 hours. Why would that be? Or what would cause this to happen? 

Hi Leeeeesamo,

Can you please provide us with your Casino username via private message so we can contact Casino Representative.

Hi Leeeeesamo,

We are still waiting for your username to be able to reach out to Casino Representative. PM me please.

We will be closing this complaint due to the submitter's inactivity. 

I have a question maybe a Liberty Casino rep could clear up for me. I was reviewing the "About" tab on your site and it explains that the site is audited monthly which is great! However, I did notice that slot machines are not being audited? Your site says;

"All our table games, including Blackjack, video pokers and keno results offered by Liberty Slots are audited for fairness of play by independent third party gaming expert, Charles Mousseau, B. Sc"

Slot machines are not listed here for the audit but also further down on your page it says ALL games at Liberty are certified;

"To acknowledge this commitment to fairness, the "Certified Fair Gambling" seal has been applied to all games offered by Liberty Slots on this site."

You can see how this can be confusing or contradicting? Your page also gives a link to the actual certification so it can be read and again, on the actual certificate slot machines are not included on the list to be audited;

"The Certified Fair Gambling seal is provided to those casinos that are willing to submit to ongoing fairness audits of their casino gaming software. Games audited at Liberty Slots Casino for the month of August 2022 include:table games,video poker and keno."

If you could clear this up for me, are your slot machines actually audited for fairness? And I can provide the links to the pages where I got the information if LBC allows it?
Thank you

Hello SinMore,

Thanks for reaching out to us. We will notify Casino Rep about your concern and will get back to you once we receive some answer. Keep us posted.

Hello Berks,

Thank you for notifying them. It has been 3 days now , what is a reasonable wait time for a response?

Hello SinMore,

We are still without any update from the Casino Rep. We will send them a reminder email in hopes that we will get a response as soon as possible. Please keep us posted.

Hello SinMore,

Casino Rep got back to us with the clarification that all the games are audited. They would no have a license unless this was in place. 

If you have any other question please let us know and we will forward it to Casino Rep.

Thank you for relaying the message Berks. If you could remind  the casino rep that players would love to simply take your word on this matter. But,  Certified Fair Gambling audits "blackjack, craps, roulette, keno, video poker, slots, and every other game of chance offered by the casino" yet they only list "Table Games, Video Poker, Keno" on your certificate. It just seems highly unlikely that they would audit your slot machines and not mention them on the certificate. 

Am I being unreasonable for questioning this? If you could Berks, tell the casino rep they can easily clear this matter up by providing a copy of last months audit report for any one slot machine offered on Lincoln Casino.

Thank you

Hello SinMore,

Sure, we will notify Casino Rep for all of your concerns and will let you know once we get more detailed information about audit report. Please keep an eye on this thread for any update.

Link to view Lincoln Casino certificate 

Lets take a look at all the games offered at Lincoln Casino:

video poker = 22
table games = 8
keno = 1
(video slots 105 + 3 reel slots 29) = 134 total slots

So, when the auditor was creating the certificate and going over the results of all the data Lincoln Casino provided, he thinks it would be best to not include that slot machines were tested? Is this what the casino rep wants us to believe?

Still waiting for that reply

LCB removed the link that verifies everything Im saying is true. Not sure why they would do that

Hello SinMore,

We have to inform you that no links are allowed to be posted on our site, so please do not take it personally, it's just a policy of the company. You can send us all your links and documentation via private message and we will forward to Casino Rep in order to help you.

The link is  publicly displayed on Lincoln Casinos website so I didnt think it would be a problem and anyone can view it to verify and I'm sure the rep knows exactly what I'm talking about

Anyways, Im finished with this post and I'll leave it upto LCB to follow up on the validity of the certificate. I personally will not play at Lincoln or any of its sister sites until they provide a  certificate for ALL the games. 

After looking at LCBs blacklisted page and how many casinos are listed on it,  Well, players beware, odds are against you!

Hello SinMore,

We are also waiting for more detailed information from Casino Rep. Once we get it we will let you know immediately. Please keep us posted.

Hello Good Day,

I am Dylan, it is good to meet you.

I would like to thank you for playing with us at Liberty Slots and would also like you to know that we appreciate you as a player.

Some incorrect information was provided earlier, please do not blame Berks for this as it was not his fault.
Only table games are audited. Any game played with a 52 deck of cards are audited since there is a mathematical probability that can result.  Slots are not audited as they basically virtual machines. No slots from any casino online or land based is individually audited.
Our slots utilizes the exact same random number generator used in slots in Vegas or Atlantic City for example. All slots land based or online slots are based on a Return to Player percentage. Our payout ratio is 96%.

Can you let me know why you asked about this and if you have experienced any issues at all with any of our slots? As we would like to be as open and as transparent as possible. Can you also please provide me with your Liberty Slots account number.

Thanks you again for playing with us at Liberty Slots. I look forward to your response.

Best Regards,

Dylan

Hello Dylan, I'm Eric, good to meet you too. 

I'll go down your post above and try to address all your questions and/or issues I see there. Firstly, what information was Berks wrong about? 

Secondly, I see now that you posted a new certificate on your site. Did you just receive it yesterday?Wouldn't that be convenient. 

What is also confusing is that Certified Fair Gambling clearly says on their web site that they audit  "blackjack, craps, roulette, keno, video poker, slots, and every other game of chance offered by the casino" 

If slots are never audited online or land based then why would Certified Fair Gambling state otherwise? 

Actually, its a known fact that slots are audited and its very strange that you would say otherwise. Whats really going on here Dylan?

Hi Eric,

Good to meet you. Can you please provide me with your account number or the email address you used to register your account with us.

We can then address the rest of your questions.

Kind Regards,

Dylan

You dont need my account name to answer the question. 

I think its obvious to LCB and any players reading this that something isnt right here and the fact that this casino rep doesnt think that online slots are audited for fairness should be a huge red flag.. 

Players need transparency and accountability to feel safe and secure.  

Hello SinMore,

We have reached out to Casino Rep again and once we get a response we will get back to you or he will reply on the forum. Keep you posted.

Dylan, all I'm trying to say is; your casino web page claims that ALL the games are audited for fairness every month. And you even said you only audit table games, which I believe is true because the certificate says it. So, we both know slots are not audited therefore,  you cant claim that ALL games are. 

It will only make you look bad if you continue to try and defend that ALL games are certified fair. Having my username will not change that fact. Just change the "ALL" to "Table games" and you're good with me.

Well, I asked my question on Nov 28 and it is now Dec 20th. Either Dylan is hella busy addressing so many player complaints or he is hoping I'll disappear. Either way it just reflects how this casino handles its customers. Honestly Dylan you need to brush up on your customer service skills. Anyone who reads this post would probably think twice about playing at Lincoln casino and its sister sites.