Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Ok, Liberty Casino rather go silent than to address any concerns players may have. 

A quick re-cap of my issue was that after reading Libertys page about "fairness" in short they claim that ALL their games are certified and go through a monthly audit. This claim is untrue and only video poker, table games and keno are. Slot machines are not audited at all, as the certificate states and the casino rep also said. Slots make up about 85% of the total of all the games offered by Liberty. Why would they claim that ALL games are certified when only about 15% are? I don't know, the rep wouldn't answer that question. 

I should also mention that the casino web page was changed after a few days after I had a issue with it. The only thing that changed was the dates on the page and these dates are in a different font than the rest of the page which is really suspicious to me. Photoshopped? 

Hey SinMore,

Casino Rep got back to us and told that Auditor gave them an update. They don't see what is wrong, and that they are no sure what you are trying to prove. They are suspicious because you are denying to provide them with your Casino credentials, so that's the red flag for them. They are not sure if you even play with them.

Hope this will help a bit.

Honestly I couldnt be any more clear. They say ALL the games are audited monthly, how can they say that when the rep even said they dont audit slots? I dont want to give my name because I dont want them to put me on any ban list and how would my name change anything that Im saying? Change the page to say that only table games, video poker and keno are audited. Its simple and then I wont have an issue with them. 

Berks, the rep already said they dont audit slots. Why are they claiming that all games are audited monthly then?

I won't go away until Liberty Casino can explain how they can say all games are audited for fairness or they change the statement on their web site.

Hey SinMore,

We completely understand your situation and that you are in pursuit for justice, but we have already got all the answers from the Rep, so they can not provide us with more detailed information regarding this matter. Casino Rep forward to us clarification from Auditor so all the information we got we have forwarded to you. Maybe if you send them your credentials for Liberty Casino it could be advanced step for the final resolution. 

You can also try to reach out to Certified Fair Gambling (contact: charles @ certifiedfairgambling.com)  and share with them your concerns, it could be useful.

I think the only clarification the rep made is that they are lying to us and by refusing to have a conversation with me here in the publics eye is more proof of that. Again, I feel like a broken record, my user name has zero effect on the issue here. I'll stop pushing the matter since it's clear that they can't answer the question without putting their casino in a bad light.

Hello! I made a Bitcoin deposit on Saturday night and they keep telling me it was never received and it has expired. I have the receipt showing Liberty Bitcoin address, and where it was received by them. I've even went to my Bitcoin support and they've indicated the deposit was received by them. This is a casino I have played at for numerous years, never questioned their fairness and never had any problems whatsoever. This was just a $35 deposit, and i used the Bitcoin coin coupon in the cashier for the 250%, deposit bonus. They insist they never received the deposit. Here's my proof, 

Hi Christine,

I'm Xavier, thanks for reaching out about this bitcoin withdrawal. I know that it can be stressful to have missing funds and I want to answer any questions that you might have.

I can confirm that your withdrawal of 0.00166244 BTC (after fees) to wallet address bc1q5tfceauf7axpj8ms47mkeg9wmy65z394mhfhl2 was successfully processed. Transfers to the blockchain take time to process, so it may take several hours before these funds post in the external wallet.

To view a detailed receipt with additional tracking information:

1. Tap the Activity tab on your Cash App home screen
2. Select your bitcoin withdrawal from your activity
3. Tap … in the upper right corner
4. Press Web Receipt to open a more detailed receipt in your web browser
5. Press View on Block Explorer to view and track this withdrawal externally

You can also independently view and track this (or any) Bitcoin transaction via a blockchain explorer by searching the destination wallet address: bc1q5tfceauf7axpj8ms47mkeg9wmy65z394mhfhl2 or thru this link from blockchain.com:

https://www.blockchain.com/btc/address/bc1q5tfceauf7axpj8ms47mkeg9wmy65z394mhfhl2

Once a bitcoin withdrawal is initiated, it leaves Cash App’s network and we’re unable to reverse or refund the transaction.

If you have any other questions or if there is anything else I can help you with please don't hesitate to ask.

Best regards,

Xavier
Cash App Support

ref:_00D5w7BcER._5005w2BmWBS:ref

This is my Bitcoin receipt 

Dear Christine,

Bitcoin receipt

Bitcoin Market Purchase Order $42.00 Feb 4 at 11:21 PM Completed Bitcoin Amount 0.00175632 BTC Exchange Rate $23,378.46 Total Purchase Amount $41.06 Fee $0.94 Total $42.00 It hasn't credited to my account as of yet. They're telling me it expired and nothing can be done. Please help

Hello buggars,

Could you please send us your Casino username via private message so we can get in touch with Casino Representative in order to help you?

Hello buggars,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know. Keep an eye on this thread.

Hello buggars,

We've sent a reminder to the casino representative regarding your complaint, as soon as we receive the answer we'll update you on this thread. 

Hello buggars,

The Casino Representative got back to us and informed us that they will look into your case and respond here on the thread. Keep an eye out for any updates. 

Dear Buggars,

I am Dylan, I am the representative for Liberty Slots casino. It is good to meet you. I sincerely apologize for the tardy response. I was out of office.
I do understand your frustration and I can assure you that your account and transaction were reviewed in dept. You are a value to us and we will always do our very best to assist you and all our players.

I spoke with casino management and with our banking agent. Your transaction for $35 was received and credited to your account on February 3rd. This was made via btc address bc1q5tfceauf7axpj8ms47mkeg9wmy65z394mhfhl2.

your second transaction attempt on February 5th made via btc address bc1qcwur89hsjxfu6v6phztuj2hxpy2cx6d4mapgrr, was not received. we have no record of this transaction.
I have asked for an even more in-dept look at this transaction. I will receive a final response on Monday and will reply to you.
However I can assure you that we have not been having any issue at all receiving BTC transactions.

I know this can be frustrating, however I will try to get to the bottom of this.

Best Regards,

Dylan

Hello buggars,

May we ask if you get any update about second transaction attempt?

Has this case been resolved?

Thanks in advance.

No, not a word yet, or a resolution. I'm very surprised about this because I've been with this casino since they opened and never had any issues. In fact, I play very frequently at this and it's sister casino and never incurred a problem. I hope it gets resolved, I don't want to see them lose their credibility for being a fair and great casino 

Hello buggars,

We will check this again with Casino Rep and hope that we will get a quick answer. 

We will keep you informed.

Hello buggars,

Unfortunately it's not good news from Casino Rep. He claims that they didn't receive any funds on the second transaction , and they are not experiencing any issues at all with any crypto transactions.

Their advice is to double check with the wallet you deposited through as this transaction did not come to them.

Unfortunately their decision is final, and they can not help with this matter.

Dear Buggars,

I do hope all is well with you.

We have check and double checked and we have not received a second deposit from you. It is possible for you to double check with your wallet, as we were not, and we are still not having any issues at all with crypto transactions. It is very strange. We have examined this very carefully as if there were any issues, multiple accounts would be affected.
Please check with your wallet again, as the issue just might be there.

I know this is frustrating and I am sorry I could not be of more help. Please let me know the response from your wallet.

Best Regards,

Dylan

Just another example that this casino will burry their head in the sand even with undeniable proof. Shame on you Dylan, do better.

He already showed you the recept of the transaction, what more do you want??? And to say that no other players have reported this problem that this couldn't be true is the worst response EVER!

I wholeheartedly agree, shame on them. I had high hopes of them delivering a useful solution. It took them darn near a month to conclude they weren't gonna do anything. I suggest we all steer clear of this bogus casino. This is terrible business on their part. Beware! I'm totally dissatisfied , and what a let down.

Hello buggars,

Unfortunately their decision is final so we are forced to close this complaint.

We know that you are frustrated disappointed and feel sorry about that, but please try once again to check with your wallet, maybe it could be helpful.

Thanks for your understanding.

Dylan, give the man the credit, do you really think he is trying to cheat you? He is a long time loyal player and has shown you the transaction record.. You know he is not lying about sending the funds and its just $35? What kind of casino rep would risk losing a loyal player for such a small amount,  and at the same time trashing your casino reputation? I am shocked you are still employed. I bet Las Vegas casino reps look at you and laugh.

Lincoln casino if you want a rep that can make your casino shine, message me

Denied a Withdrawal because of what they claim was bonus abuse. But i never used a free bonus that i was not actually allowed and would have never used the bonus if they would have properly funded my account with a deposit that i had made. I am a depositing player and feel that if the casino is allowed to take my withdrawals from me because of bonuses they give me then they to should be held to some sort of standard also. Because they never gave me the funds that i had deposited till after they took my withdrawal away which i am trying tell them would have made there no reason for me to use the free bonus.

Hello jgambles83,

Could you please provide us with your casino username via PM.

Hello jgambles83,

We are still waiting for your credentials. Please send us   via PM. to be able to help you.

Thank you.

Hello jgambles83,

We will close this complaint due to the inactivity of the submitter.

Final follow up on Lincoln "casino".

They are operating without a license which basically means they don't have to follow any rules from any licensing authority. This also means they have no accountability. This is how Dylan thought he could tell us that "Slots are not audited" I looked at Certifiedfairgaming(CFG) website (the company who Dylan says certifies Lincoln casino for fairness) and here is a quote taken directly from CFG website "We audit blackjack, craps, roulette, keno, video poker, slots, and every other game of chance offered by the casino." It's clear that slots are audited as part of CFG practice and it is questionable why it is not the case for Lincoln casino. they have no license that would govern them, but they do have a certificate of fairness that only covers table games, keno, blackjack and video poker. Slots are not included.  Lincolns website stated that all games offered are covered for fairness, but this is not the case. It makes me question the good faith and trustworthiness of Dylan's interactions and by default, Lincoln casino itself. Based on this, as well as their lack of license, I would like to warn others of this behavior and the business operation that is Lincoln casino. 

Hi SinMore

We believe that you have investigated everything in detail, but we are sorry that we cannot do anything more than we did, because we contacted the Rep several times, and you and we got the same answer, so unfortunately we have to accept the situation as it is .
We hope that this will not happen to you again when you encounter other Casinos, and we strongly recommend that you carefully read the T&C before making your first deposit.

Thank you for your understanding.

We will be closing this complaint and mark it as resolved.

If you read Lincoln casinos T&C they have this inside it; "the Player confirms that he or she does not find the Casino, the Games or online gaming to be offensive, immoral, objectionable, unfair or indecent." So, when they lie to us about slot machines being certified fair and cheat us out of our deposits by saying they never received them, we are not to get offended right? It must be nice to not be licensed. 

Berks, I think you completely missed the entire point of my posts. The only resolution I was asking for was for the casino to correct the obvious contradiction they have within the certificate posted on the website. Also, you  nor any LCB representative tried to contact me about anything other than the few replies made on this thread. If you are referring to my user name, I do not have a user name on Liberty casino therefore I can not give you one. And my username has no effect anyway with the issue given. 

I think if a casino has no license and also claiming all the games are certified fair when they clearly are not, that they should be included on the Blacklist. But this is only my opinion and I think it is actually the duty of LCB to decide that..

If people continue to play on dirty casinos then dirty casinos will continue to pop up.

I am not a player who has been wronged by Lincoln casino and my posts are not retaliation like Dylan thinks this is. I am just a concerned person tired of dirty casino practices.

If you're going to be dirty just don't make it so obvious

Quote from Dylan saying slots are never audited:

This is a screenshot from Certified Fair Gambling saying they do audit slots:

This is the screenshot that clearly omits slots in the audit process and the contradicting "certified fair gambling seal has been applied to all games offered by Lincoln Casino" How can this be true if slots are never audited Dylan?

Can I make it any more clearer for anyone? If either Dylan or Berks can explain how all games are certified fair, then I will quit posting. I think its only fair to be given an answer. Stop playing games and answer the question. This is absolutely unacceptable and how rude to ignore me and drag this on for so long.

and of course the screenshot is unreadable because it shrank to fit. Take my word on it and click on the certificate yoursef on Lincoln casino 

Hello SinMore, 

We understand your frustration with Lincoln Casino's T&C and the question of the fairness of their slot games. We are pretty sure that by knit picking at every online casinos T&C you are able to find some contradictory information. Not to undermine the depth of your analysis, which is truly impressive and has definitely raised some concerns. Your work in examining the situation has been outstanding! 

It is unfortunate though that you aren't getting the answers you are seeking for. LCB as an affiliate platform can only do so much to facilitate answers. What we can confirm is that we have our own personal slots auditing team before we add online casinos and we test them to see if they have fake slot games. We can confirm that Lincoln Casino and its sister brands have genuine and fair slot games on their platform.  

Also, you mentioned Lincoln Casino not having a license. This is false. They do have a Curacao License. It was long approved and proof was shown to us personally when asked. 

If we were in your shoes we would raise your concerns and speculation with the people that issue the 'Certified Fair Gambling' Seal of Approval. They have their own website and contact information and maybe they can help answer your questions better. 

As Moderator Berks mentioned, we made every effort to obtain answers from the Casino Representative, and we did receive a response. While we understand that the answer may not have been what you were hoping for, we have done everything within our power to address your concerns and escalate the issue to the appropriate parties. 

Overall, there are limited options available to us at this point, and we have reached the end of what we can do regarding this complaint. We kindly request that you refrain from bringing up this issue again, as continuing to pursue it further will not result in any progress or resolution. Thank you for your understanding in this matter.

hello

this message is for the playcroco casino representative

my name is laura and my playcroco username is ( *******80 )

regarding your email about verifying my account, I would like to state that the document sent is not a copy,  is a original and official issued by the government document and I think you are perfectly aware of that..  I'm a student and I don't have a driver's license or passport, I only have my ID..

what do you intend to do now? cancel my account?????

do what you want I don't give a **** if you pay me or not... i just think you guys are wrong regarding my ID and you should evaluate my document better and at the same time respect me

thanks

Hello llaruta, 

Thank you for reaching out to us on our forums to seek assistance regarding your verification process with PlayCroco Casino. We will escalate your case with Casino Representative and request their assistance in finding a solution that works for you. We are hopeful that the Casino Rep will be able to provide you with some understanding and a way to work around the fact that you don't have a driver's license or passport. We will do our best to keep you updated on the progress of your case..

Hello KingNemo, I do appreciate your efforts to satisfy any concerns or questions I have brought up and maybe you really do see my frustration for this is the first time I have ever heard about a LCB audit team. Also I have contacted CFG by email but have yet to get a response. It truly seems this entire industry of online gaming is  lacking  accountability and any way to address a problem other than a forum such as this. If I am not correct then I ask you to provide a way to report otherwise. 

About Lincoln casino and its license, Casino Guru would say differently. 

Also, Lincoln casino does not appear in the "casino license look up search"  This is why I have a hard time taking your word on it without any form of proof backing it up. And I will say again, all of this could have been avoided if Lincoln casino simply changed the wording on their website so that it doesnt contradict itself. 

KingNemo, I want to thank you for explaining to us that LCB is an affiliate platform for this reason alone speaks volumes in that you are obligated to protect the integrity of the casinos represented on LCB. It is now clear my issue will not be addressed without bias. I do find it highly concerning however, LCB would provide false information in that Lincoln casino has a valid license. I say this with confidence and I do have proof to back my claims. A*** also blacklisted Lincoln casino and states: " Liberty Slots Casino is a brand operated under the Slots Vendor Affiliate program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior."

I would recommend providing players correct information and do not  assume that we will simply take your word anymore.

Since the information given to us by Dylan and LCB representatives are consistently incorrect in this matter, this complaint is now closed.  

Hi SinMore, 

Other affiliate websites do not interest us. We are our own independent directory and strongly believe that we are unmatched in the industry.

Thanks for voicing your concerns though and making your voice heard on our forums. Nothing will be deleted and the transparency will always remain for visitors to read. Unfortunately, there is not much more we can do regarding the issues you have raised. As we previously mentioned, many casinos have ambiguous terms and conditions that could benefit from improvement. We recognize this is a common issue within the industry.

Nonetheless, we appreciate your feedback on this matter. However, we must now respectfully close this complaint. Thank you for your understanding and hopefully you can get more answers from CFG. 

Hello KingNemo

Please,could you tell me if there was any update about my problem?

Thanks 

Hi llaruta, 

Unfortunately we haven't heard back from Casino Representative, we will ping them again in hopes of getting a response soon. Thanks for your patience. 

hello KingNemo

I gave up on verifying my account.. 
I received an email they asked me to send my birth certificate and unfortunately I have no idea where it is as I looked everywhere in the house and couldn't find it, I called the registry office to ask how much it costs to make a second document one and they charged me $78 .90 so it's not worth continuing with that

I don't want to have any more contact with this casino and lose $180 it means nothing to me.., now you can celebrate not having to pay a player who won fairly..

is this form of verification is very suspicious, my Argentine ID has never been refused in any casino, this was the first time it happens, this aroused suspicion of being a tactic to make it difficult for winners to pay

i advise people to stay away from this group of casinos.

thanks

Hi llaruta, 

Thank you for the update. We're sorry to hear that your experience with PlayCroco casino's verification process was frustrating, especially since you were unable to locate your birth certificate. It just happens that some casinos have very strict verification processes, and this group of casinos is no exception.

Remember, there are many reputable and trustworthy casinos out there that prioritize fair play and customer satisfaction. We hope you can find our site useful and find a selection of casinos HERE. Please be sure to read the reviews and analyze the ratings/comments carefully before selecting a new casino to play at. 

Lastly, since you have given up on this case and aren't able to provide birth certificate we will consider this case as CLOSED. 

hi KingNemo

this is not about having a strict verification process, I have already gone through verification processes with telephone call and video connection this is just a tactic to avoid paying out to winners, if i had no pending withdrawals my document would have been approved quickly..

I'll tell you a secret.. my father doesn't like to play with bonuses, he always plays with clean deposits, whenever he opens an account he starts the verification process even before depositing to avoid problems,  he opened an account at liberty slots casino which belongs to that same group and sent the same kind of documentation i sent, his account was verified within 2 days..

so i know what i'm saying, whatever they can make difficult to avoid a payment they will do...

Hi llaruta, 

Thank you for sharing your experience with us, it's always valuable to hear different perspectives. Your father's proactive approach to verification is commendable, and we appreciate you sharing his tactic with us. Hopefully your experience will serve as a learning opportunity for both yourself and other users. We apologize that we couldn't be of more assistance in this situation.

hello KingNemo

Could you reopen my claim and advise the playcroco representative to look into my case again please?

someone contacted me with me suggesting an alternative document ,  I decided to send a ''voting credential'' that I didn't even remember I had and I ended up finding it among my papers, I think it will be fine because it is a document issued by the government and has all the needed information.

thanks

I think you are right in that comment, I noticed a certain lack of interest in my case, even the representative did not even give any response and I was ignored when I asked to reopen my complaint... there is a certain cooperation with this group of casinos..

Hello llaruta, 

Apologies for the delay in responding to you. Please be informed that we will escalate your case and reopen it promptly after Labor Day. We appreciate your patience thus far. Thank you.

hello

please, could you explain to the verification staff that there is no ID  in card or plastic ... they are digital and need to be printed on the government website, if you want to verify authenticity just go to the website and type the document number.

You are aware Labor Day is Sept. 4th

Hey SinMore, 

Labor Day in EU is May 1st. It is different from NA..

Hi llaruta, 

We want to let you know that Casino Rep got back to us and said the following:

"A picture ID is required. That is standard throughout the industry. And for obvious reasons. Will speak with Risk and see what can be done."

We will run it back and explain to them that you have the digital ID uploaded on website and like this you can be verified..

Keep an eye on this forum thread for further developments.

Hi llaruta, 

Do you have any updates regarding this matter?

Thank you.

hi Berks

there has been no new update so far...

i have sent my original ID, selfie with document and video but they insist on saying that they do not accept copy of documents....

I explained a thousand times that the ID needs to be printed on the government website, we don't have the versions in card or plastic format, but they ignore this information and don't respond anymore..

I will send you my photo by private message so that you can understand the type of document I am sending, I only ask that you delete it as soon as you see it

thanks

Hi llaruta, 

Could you please provide us with the documents that you sent to them regarding the verification?

Thanks in advance.