Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

@dandan - The casino rep confirmed that they are looking into your case. Will let you know as soon as we get additional info. 

I will wait, thank you.

Hi what did the casino representative said about my case?

Hi dandan, 

We're still waiting for additional update. Keep you posted. 

Hello, Could you please help me?  I will try and keep this as clear and concise as possible. My acc # LC 0466617000.   I am very hurt and disappointed with your casino after spending an "offensive amount" of money over 3 years!  I've had only 1 sucessful withdrawal in that time (my own fault - playing back my winnings) of  $1998 approx.
Well on Thursday 11/21/19 I hit a lucky streak of several big wins which I played almost all back except for $440 approx.   I think I played through 50,000 or so!  I was pretty sick to my stomach that I did that but then I had another shock coming!    I cashed in on Friday 11/22/19 and waited to hear something on Monday (yesterday). When I went to chat - to my surprise I was told some weird story of how I "overbet my deposit bonus"????  The email (i'm attaching) said something about no more than 2$ per line or 10$ per spin.  I've always followed rules so I was pretty shocked!   I remember my bonus was 200% (50$) and my deposit was 25$ but I have no memory of doing any such thing!  I would never play 10$ a hit with only a 50$ bonus?   Well I asked for proof 26 hours ago and was told I would get an email with the proof.  No email.  I asked how did you discover this discrepency after 3 minutes of cashout but can't find again in 26 hours? No reply :(    I am attaching email about my cashout and proof of how many times I've played with your casino.   Please have a heart it is the Holiday season!   Please help if you can   Thank you and bless you

Hello could I please add something because I feel something is going on with this group.  This time last year I had my own personal customer service representative and no max on any coupons due to being an Elite player.   Well Christmas came around and my personal rep said I'm going away but will "take care of you when I get back". Well unfortunantly the holidays were very unimpressive in the way of any bonus's.  After the holidays I asked and was told that the personal representative was no longer there and also every bonus had a max cashout stipulation now!  I still stayed with them this whole year because they were always my favorite and I didn't have any problems with my one and only cashout.  Now this happens!  Don't you think they would be happy with a player giving all that money and then always playing back the winnings??  It just doen't make since at all :(  Please be cautious friends

Hi Mommy16, 

We'll ask the Casino Rep to look into your case. Keep you posted. 

Thanks Tania,  keeping my fingers crossed :)  

To quote an old saying  Isn't this a fine howdy-do?   My favorite casino turns into big turkeys during the Thanksgiving holiday.   Well as least I'm going to save a lot more money for the new year. 

 To Lincoln Casino -      
"You cannot have the right to do what is wrong!”
― Abraham Lincoln

@Mommy16 - We've received an update that the Casino Rep is looking into your case. Keep you posted. 

Thanks again Tania!  Happy Thanksgiving

I just don't understand why it takes so long (If I did what they claim with the bonus side - it should show up in the beginning play not all  the hours I played back all that I was winning And how did they find it so quickly when I tried to cashout? 

Thats just a rhetorical question :)   You don't have to answer

Just relaxing after this nice Thanksgiving day and decided to go ask Lincoln if I could receive my cash-back that I didn't receive Friday due to having money in my account (I made it a point to check for it that friday morning so I know I didn't receive it)  and I was told I wasn't eligible for it!   It was only 7.50 for 3 deposits,  but it's also no max cashout and it belongs to me.   Oh well what did I expect?   I'm just heartbroken that people actually treat others like this :(

I guess also there is no personal service from them on this forum either?
Thanks for trying LCB

Hi Mommy16, 

We've already sent the complaint detailes to the Casino Rep, now you need to wait for their response. 

Please note that the Casino Rep is currently out of office, therefore, the response time might be a bit longer that usual. Thank you for understanding. 

Thank you Tania and I wasn't rushing you,  I was just adding a new complaint so others can be warned and spared this agony.   I notice that he was active here 21 hours ago and this has been going on since Friday the 22nd when I first cashed out so I am being patient. 
I appreciate your help very much

I don't know what's going on but I'm not stupid and have lost all hope of getting my money that I won fair and square,    but just so everyone is aware   I HAVE NOTICED THAT THE REP COMES ON HERE SEVERAL TIMES AND JUST LEAVES!!!  I'm enclosing a picture as proof.
I NO LONGER HAVE FALSE HOPE.    THIS CASINO IS SO ROUGE THAT IT'S RIGHT IN OUR FACES    Good luck everyone hope things are better in the new year.   I'm not bitter, just live and learn is my motto
But I will warn everyone that I can that's the right thing to do

Hi Mommy16, 

As already advised, your complaint has been sent to the casino. There is no need for making multiple posts on the same subject as that will not speed up the process. 
As soon as we receive any additional info from them, this thread will be updated. Thank you for understanding. 

Hi Tania  am I allowed to post again if I have a question?  Thanks

I was wondering if - above the page where it says "last active" does that mean the rep has been in here again and isn't replying to my problem?   thanks for any help

I'm attaching where it says Dylan69 Casino Rep  ACTIVE 1 hour ago

Please Dylan won't you help me or reply?  It has been 10 days since I hit the cashout button :(  No answers but I know you've been on here several times and have left with no reply.  
My account is with Licoln #LC 0466617000.    Over the course of 3 years I have always played the same way and had that 1 successful cashout. So I am totally in the dark about what is happening.   You guys are the top of the line for USA  players and now I am afraid to deposit anywhere.  Please do the right thing :(    Thank you in advance

Dylan I can see you just came online,  please why am I being treated like this?  No answer after all my loyalty to your casino ;(

Does anyone know if I have any recourse against this casino and all the money I've spent?  I don't even get the dignity of a reply from them!

Hi Mommy16, 

Please allow the time for the casino to respond as they have been informed about the issue you're having. Thank you. 

Any news Tania? Thanks

@Mommy16 -  We'll now send a reminder email. Keep you posted. 

So lets see if I got this straight? These casino's at any time can say anything they want {without any proof) when you go to cashout?  That is some very bad power they have in their hands!
Dylan69  (what a name, what are you a teenager?)    there is a thing called "reaping what you sow"  or some call it "karma".   Your lucky day I'm outta this false dream world called gambling.  What a joke this whole setup is

Dear Mommy16,

Please forgive my tardy response. I was out of office.

You have been with us for a while and I can assure you that you are indeed a valued customer. I reviewed your account and found that the reasons for the issue with your withdrawal is due to a terms breach while playing with a no deposit bonus.

I have spoken to the Casino supervisor and they will be contacting you shortly. We do truly appreciate you and we try to be more than fair with all customers. And we also look forward to having you as a customer for a very long time. After the supervisor contacts you and you have further issues, please inbox me I would be more than happy to assist you.

Have a good day!

Best Regards,

Dylan

Hello, did you just say I was playing with a no deposit bonus?  quote  (" issue with your withdrawal is due to a terms breach while playing with a no deposit bonus."?)   I was playing a deposit and a deposit bonus!    I hope your not referring to my points I played while waiting on my cash-out. I was assured and have screenshots that there is no play-thru  requirements with my points and I had permission to "play all the points I want" when waiting on a cashout   Plus that has nothing to do with my cashed in amount!

That's another false statement against me with absolutely no proof just your word!  What ever happened to players being able to check their play?     You might be so smug to think you are pulling the wool over people's eyes but you forget one important  thing-   the amount of money I finally cashed in on is nothing compared to what I would of deposited over the next few months. Whatever!   But I do have screenshots and really should go dig them out but I am so tired and so over this

Heres one for tonight that was easy to retrieve.   It is also stating non-deposit bonus???  I was playing with a deposit!

Good afternoon Dylan,  It has now been 20 days since I cashed out.  I am attaching a picture of some of my deposits from that week.  The day I cashed out 11/21/2019  is the day in question and as you can see I was playing with a deposit not a no deposit bonus.  

Please when exactly can I expect to hear from your supervisor and what exactly is he going to do for me?  This sounds like a generic message to me.  Am I going to receive any proof?  Please how exactly did you find this supposed error and haven't been able to show me in almost 3 weeks? 


LCB - I do apologize for posting again but I am getting nothing but the run-around with this casino

I don't even care about the money any more - I'll make it up with the money I'm saving by not giving it to them I would just like to help others by requesting proof,  isn't that a resonable request? Thank you from the bottom of my heart!

Hi Mommy16, 

We also got a response from the Casino Rep that their Casino supervisor will contact you directly and further explain the issue. Please wait until they reach out to you. 

After that, please private message Dylan as he requested. Thank you. 

Let's be honest Tania, you and I both know that's not going to happen

This is a travesty of justice!

Of course I'm supposed to "private message" Dylan so the other players can't see what is going on with these crooks?   People should be aware of what's going on.  People are more important than the "bottom line"

THE WORST PART OF ALL IS THE FALSE HOPE THAT HAS BEEN GOING ON

Dear Duane,

Thank you for choosing Lincoln Casino.

 This e-mail is to advise you that your pending withdrawal for US$ 3,000.00 via Check has been decline due to the following reason:

 * The maximum bet allowed with an active bonus is US$10.

Maximum Bets: The maximum individual wager permitted using any portion of an active bonus is $2.00 on any single pay-line on any slot game and a maximum single wager of $10.00 on any game. Players placing wagers using any portion of an active bonus in excess of this maximum will forfeit any winnings earned from the session.

In checking your account, it was noted that multiple wagers were placed ranging from US$15 to US$30 which is over the maximum be allowed with an active bonus " PUMPKIN - 200% to $200 +100 Monster Money- Oct 24 -30".

 As a result of this, your payouts have been declined and winnings of US$3116.00 has been confiscated , leaving your original deposit of US$ 38.00 to give you a chance to try again.

Should you have any questions, please do not hesitate to contact us.

Kind regards,

Kelly

Payments Team

Hi DuaneBuckles, 

We will ask the casino rep to double check your account. Please send me your casino username in PM inbox. 

Just an update.   Dylan just wanted you to know it has now been 25 days since cashout and I still haven't received any proof from Lincoln Casino of alleged broken rule.   It has also been 5 days and I haven't heard from Supervisor.   What gives?  Please don't ignore me after all the money I have spent with your casino.   Thank you kindly

P.S.  I see you are signed in so I sent you a PM also,   thanks

I wonder who signs into his account each day?  But no message and no supervisor contacted me and I still have no proof of what I'm being accused of       What a holiday :(

@Mommy16 - We'll ask the Casino Rep for an update. Keep you posted.

Just an update:

@Mommy16 - We've been informed by the Casino Rep that the Casino Supervisor has contacted you directly and that the issue has been resolved. 

Sorry Tania,  I've been so busy!   Yes it took some time but Jake was really great and sent me an outline of where I went wrong with my bonus and also gave me my cashback bonus and another!   I only wish it hadn't of taken so long but I guess they have a lot to do each day.  
Thank you so very much LCB and especially Tania!  for all your help

Happy Holidays to you, you are the best!!
Thank you Dylan and Lincoln Casino

P.S. I don't think I'm going to be playing with deposit bonus's any more :)

@Mommy16 - You're welcome, glad we could assist!   

Hello,

I am playing the 5000$ month long casino tournament in Lincoln casino and I would like to know how many ranks win a prize in this tournament? The total of the ten first prizes is 3750$ and the total prize is 5000$, so I think there are more than ten winning ranks but the live chat can't tell me and it's impossible to see more than the first ten ranks...

Thank you

Hello again,

The live chat couldn't help me but I received this morning an email from the support with the answer to my question,

Thank you

Hi laurentr3865, 

Okay, thank you for the update. 

Hi Dragonanit, 

Your friend (AMBER17) already posted the account info in the appropriate thread. Please note that it might take up to 48 hours to be added to the tourney or a bit longer on weekends. Thank you.

Update: The Casino Rep confirmed that the account has been entered to the tourney. 

Yo Liberty! Is your BCH deposit always this slow? Going on 3.5 hours and still hasnt deposited funds.

Thanks for your feedback. Could you please private message me your casino username? We're going to notify the casino rep. 

Thank you melissa but the funds did post, it just took a much longer time than usual.

Glad to hear it's been sorted. Thanks for letting us know. 

ok another problem with Lincoln casino I cant log onto the downloaded app for pc or the online browser. It says "can not connect to server" and its been 3 days now am I the only one with this issue?

You can provide me with your casino username. We'll bring this to casino rep's attention.

I can't connect to Liberty or Lincoln websites. I'm getting an Error 522.

Update: It looks like CloudFlare is having some technical problems which is the root cause, not the casinos.