Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Good Day,

I hope all is well.

The June 24/7 daily tournament is not a free roll tournament.
This tournament is a buy-in tournament. We do have several free rolls everyday.

Daily Free Slots    City of Gold  Monday  11.59 PM    FREE      $100
Daily Free Slots    X Marks the Spot  Tuesday  11.59 PM    FREE      $100
Daily Free Slots    Northern Lights  Wednesday  11.59 PM    FREE      $100
Daily Free Slots    Funny Moolah  Thursday  11.59 PM    FREE      $100
Daily Free Slots    Safari  Friday  11.59 PM    FREE      $100
Daily Free Slots    Agent Cash  Saturday  11.59 PM    FREE      $100
Daily Free Slots    Dolphin King  Sunday  11.59 PM    FREE      $100


Can you please let me know why you think this tournament is a free roll tournament?

Best Regards,

Dylan

Every time i deposited, i am usually  entered into the big daily free roll.

Why did I get an email from Lincoln stating that it was?  I really enjoy playing at your casinos but this is really making me upset. Getting different stories from the rep, live chat, and my emails....

Good day,

I spoke with promotions and several accounts were awarded free entries into the tournament.
This does not mean that the same people will be entered into the tournament every month.

The free entries were awarded  as a result of a random draw just to reward our customers.

I apologize for any confusion, Promotions thought it be a good gesture and customers would enjoy it.

Have a good day.

Best Regards,
Dylan

Hi Dylan. Did you receive my messages as I have not heard back from you yet.

I've always held Lincoln and Liberty in high regard and recommended them to everyone but this is grinding my gears.

Hello jodiisgreat,

I am really sorry you feel this way. We are really only trying to give all our customers a fair chance to play.

We provide Free Tournaments every day so all our depositors can enter and have a chance to play and win some extra funds.

This Tournament is not a free tournament. Promotions just really thought that customers would love the chance to be entered for free. We cannot enter every one for free since it is not a free tournament. All our customers deserve a chance to be entered and this is why a random draw for a set amount of people each month, is fair.

This draw is done internally by our promotions department. Some customers if picked may receive more than one entry.
However, it is only fair that all customers get a chance to be entered for free.

We really appreciate all our customers and this is just another way to show our appreciation.

Have a great day.

Best regards,
Dylan

It's not fair if one deposits $5 and the other deposits $500 and the $5 depositor gets picked for the tourney entries. That is very unfair. Dylan I'm sorry but until this gets resolved and I receive some sort of compensation whether it be free tourney entries or a free chip going to hold off on depositing until my $ is better appreciated.

Hello,

I think is is quite fair as we value all our customers. Your account won a free entry last month.

All accounts should have the chance to win an entry as well.

Can I have your account number so I can review your account.

Best regards,
Dylan

LC0479127666 lincoln casino LS0768848801 liberty slots  - Also it would be good to give a minimum deposit amount to be entered into the tournament.

Still crickets from Dylan.....

Chirp, Chirp on my end also Jodi  . Well if my usual casino do not hurry and get fixed i am going to stop playing. Not too many good options left.

I hope someone is still listening here.

I recently received a check for winnings from Lincoln Casino drawn on a Canadian bank. At first my credit union accepted the check and credited it to my account. Then they froze the money and eventually withdrew the deposit entirely. When I called to inquire I was advised my credit union does not accept foreign checks.

Do you have any suggestions on how or where I can cash a check from your casino in Alabama.

Thank you for your assistance and allowing me to play and win some at your casino.

I am a loyal depositor and both Liberty and Lincoln. Finally had something to withdraw which was approved this past Monday. I have not seen the funds appear on my credit card so I inquired with live support when I could expect the money. 3,4 or 5 weeks?!? Seriously, a month or more to wait for payment? I should note I also was approved a withdrawal with Club World Casinos on the same day....those funds arrived on my credit card yesterday at midnight.  I have heard of one other casino that took a month, or more, to pay and they are shut down.  I really like your casino but if it takes a month for payout, not only is that unacceptable, it's not worth bothering to deposit and play..

I did PM melcb my username per het request since I reached out to her for help.

Got your PM and have notified the rep;)

Well....I am amazed. Whether live support did contact VIP host as I requested or you are a very fast miracle worker, melcb, the funds just appeared on my credit card!!! All is right in LCB and Lincoln world.  Thank you!!!

Great to hear! Enjoy your winnings:)

Wow not changing any subject matter but read a few post before that a player was having issues with withdraws taking longer then expected .. I have not  deposited at Liberty in a long time and really do not know why except cant play everywhere ...On the other hand when I was depositing in this casino I honestly can say this casino did me very well and to this day holds the quickest withdraw by check via courier service requested on  Sunday sent documents Monday afternoon had the Check in my hand on Thursday and for a player to get there money by mail in the USA in 3 days There is no casino that has ever been faster .As far as rewards they do not offer much but if you really are a loyal depositing player and ask chat or send them an email to take a look at your depositing history.    I can assure you will be rewarded for your efforts .  This group is as Rock solid as they come in internet gaming and am not certain they are not in some way linked or affiliated with Intertops classic although you wont hear that from them but they are both great casinos who have earned a Top five spot both in internet gaming As far as a Free entry into a tournament seems less important to me then stability ...   

Hello Dylan,

I was just wondering what happened to the "pay to card" option for withdrawals? It was a great option for US players.

I have made a few deposits in the last couple of months and love your casino and the games. I have been fortunate to win enough for withdrawal and have made 2 withdrawals by the pay to card. So I made another deposit and was able to win again. I went to put in for my withdrawal and the option is gone. Getting a check is really not a good option being drawn on a Canadian bank.....way to many problems and hassles.

I guess it is my fault that I did not check before making my last deposit that it had gone away, but now I have a decent sum just sitting in your casino that I can't really access.

Is this option going to return? I hope so!

Thank you for your time!

Scott
LC0132268834

I just inquired and the option is 'temporarily unavailable'. They can't even give an estimate as to when it will be back up and running.  Appears that way with all of them.  I have a pay to my card withdrawal at another casino for $2,400 and there it sits because they sent an email there was 'maintenance' after I made the withdrawal.  It has been pending for over a week.

Oh well.. no more depositing for me..anywhere

Dear Scott,

How are you? I hope all is well.
Please let me apologize for my late response.

The Card Pay option is temporarily unavailable. We are hoping to have it back in the near future.
We apologize for the inconvenience caused. I know this is a great option for some. The time frame has been an issue for others however.
We are presently looking into this. I know you don’t like checks Scott, however it gets to you very quickly. Please let me know if you have any other concerns at all.

I will be more than happy to assist you.

Have a good day Scott.

Best Regards,
Dylan

Hi, there,

I really like the games at Lincoln and the tournaments are fun. I went to give my review here at LCB and noticed that there are some issues with US players lately. The most recent one specifically from this month said that her bank would not honor your check and she tried to present it for payment three times. There are also some complaints about customer service. Can you please let me know if this is a typical issue for US depositers? I was thinking of depositing, but am now cautious after reading recent reviews. Thanks for your kind attention.

Hi vixiedina,

Yes, the Card Pay option has been temporarily unavailable, but according to casino rep's words they would fix it in the near future.
So, let's wait for his response so that we know for sure if it has been fixed until now. He has already been notified.

Best regards.

HI MelissaN,

I was wondering about live checks. I'm not sure what the Card Pay option is. Thanks for your response. 

Hello,

How are you?
I would like to shed some light on this issue for you. Checks are one of our best methods of withdrawing funds from the casino. They quite safe and they get to you very quickly.

We send out a very large amount of checks on a daily basis with hardly any issues, and for quite some time now. Should a one off issue  arise (which is very rear), it is handled very quickly.

Our aim is to satisfy you our customers and we would also love you keep you playing with us so we make very sure you receive your funds. Make your deposit, play and win. Then withdraw using check. If there are any issues at all, please let me know.

If you have any questions at all, I will be more than happy to assist you.

Have a good day.

Best Regards,
Dylan

Name is brian Acct 

Can someone tell me is there such thing as a cheat program?  I been following a player that wins 3rd place or better in every tournament . Right now I looked at 7 and he's in 1st place in 3 of them. For 3 months I have been tracking this player. I believe in luck but every single tournament he/she wins.Dont get me wrong I've won here and there. I just never in my life seen a player win top prize in every tournament they play in. I contacted live chat Dwight treated me like I was an idiot. Showed no concern that yes maybe there is a cheat program. I'm happy for that player if their wins are legit.  What is your opinion on this? I'm sorry if I posted in the wrong place. I just don't think it's fair if other players are paying to play and will never win if this player is in fact cheating. 

Good Day,
 
I hope you are well. I am Dylan the casino representative. Good to meet you!
To answer your question. There are cheat programs out there. Rest assured however, that there are very rigid preventative methods in place should a customer/s attempt to be dishonest.

If anyone is caught attempting to be dishonest in anyway they will be banned permanently.
Some or most customers usually have their strategies, which they use in efforts to try to win tournaments. Some rebuy a lot, some get to the top of the leader board and wait until others get close before playing again. And some are very lucky.  

There are no faults in these tournaments however. This customer seem to be quite lucky. We do keep a very close eye on our gaming activity as it has to be very fair and safe for all our customers.
Thank you so much for your insight and keep them coming. We would like customers to know we are always here for them. Please let me know if there is anything further I can assist you with.

Have a good day and continue to enjoy our tournaments!
 
Best regards,
Dylan

Hi Dylan, I don't know if it is you I needed to contact or not, but I left messages and have not been contacted back. The safari free tournament seems to be locked and closed. I left my I.D before to be entered, but it has not happened yet. Can you check it for me or direct me to someone who can? Thank you, here is my i.d for Lincoln casino...LC0610354075

Good Day,
 
I do hope you are well.
 
Can you please try again and let me know if you are able to get in. I double checked your account and everything seems to be in order. If you are unable to get in please let me know if you receive any error messages.
 
Have a good day!
 
Best Regards,
 
Dylan

Dear Dylan69

my username lincoln :LC0900355274 

[email protected]

i make a deposit  of 11 usd at 11/10/2017 + the welcome bonus before this my balance was zero
before i play with welcome bonus i register to tournament slots with cash balance and
i won 1st place 200 usd so i didn't use yet the bonus
so i contact the support
i ask him if it possible to make withdraw because in my cashier
it say " withdrawable amount 205 usd"  my  total  balance was 216  = bonus = 11 usd
so he tell me to try i pick amount 150 usd and i click withdraw bt and it work
the agent from support told me it's bizarre because at normal time you have to do wager
1st then you will be able to withdraw so he ask me to redeposit the amount of 150usd
and he fix something in my account that mean when i try to withdraw i had pop-up window
show up information about wagger and how much left so i comeback
to play and i manage to  finnish the wager of   440 usd

then i contact again support to verify if wager is really done  "agent victoria" she  told me it's okay you are able to withdraw the amount and there is no max cashout on welcome bonus so
i request the 300 usd withdrawal
today when i check my account withdrawal status was "redeposit " ??? no money in my account ??? NO email about that or notification
, so i contact again support and the trouble start
-----------------------------------------------------------------------
this is what agent david said to me :
review shows that you are not eligible for the other withdrawal. ???
The minimum withdrawal you can get from a no deposit bonus is $150.
David
You had money in your account before your deposit.
Those winnings were made before you made a deposit combined so that means that your account was still under the no deposit rule where you can only receive $150.
There isn't any further payouts for your account at this time.
-----------------------------------------------------------------------------------------------
omg what are you talking about   no deposit bonus ,,???,, i make the deposit before i claim the withdrawal
and there is no balance before the deposit was made ,,,,????
no money before the deposit
last time i had money in my account from no deposit bonus was in 28/09/2017 and i withdraw all funds
there no money after that withdraw
and i am not allowed  to take no deposit bonus because i use them all " 2 no deposit bonus the maximum you can get " and he won't understand keep talking about no deposit.....etc
---------------------
hope you fix this soon i never had problems with casinos like this iam regular honest player and i know exactly the rules
i read all terms and conditions before i play at lincoln
please help  because the live support cannot help me and understand what happened exactly

have a good day

Thanks for the detailed explanation. The casino rep has been informed. He'll reply shortly. 

Hi abuzmaster,

We got the info from the casino rep: The issue here is that the customer received 2 no deposit bonuses before he deposited. He was paid $150 on his wins via Neteller but tried to withdraw more which was denied. A customer can only withdraw $150 on wagers from a no deposit bonus.

The casino is going to contact you.

i don't try to withdraw more from no deposit bonus this is the big lie

i know the rule and the max cashout from no deposit bonus

i use the no deposit bonus and i cashout it was on 28/09/2017

after the cashout i spend all the the rest of money

i repeat again there is no balance before the deposit was made at "11/10/2017 "

after the deposit total balance was 22 usd 11 deposit+welcome bonus 100%,

there is no extra penny or dollards from the last no deposit bonus

it's easy to check history of bet to see if there is a money before the deposit or after the 1st withdraw it's impossible and am sure at 100/100

ask them for  my  bet history  you will see 

also they locked my account for no reason 

Good Day,
 
How are you? I hope you are well.
 
I took a look at your account and reviewed this case.
I would like to let you know that we do appreciate you as a customer and will always welcome any insights or complains as addressing these will only help us to provide you with much better service.
Two no-deposit bonuses were credited to your account and as a result you received a payment of $150. A deposit of $11 was then made and you entered into a tournament where you won $200, continued playing with these winnings and proceeded to withdraw.
If you take a look at the terms and conditions it states, “'Any free bonus money given without requiring a deposit, e.g. a no-deposit bonus, comp, competition/tournament prizes, birthday bonus etc. (unless otherwise stated), will have a maximum allowed cash-out of $150. Players are entitled to one withdrawal only, maximum $150, without purchasing a minimum of $20 in credits”
https://www.lincolncasino.eu/bonus-terms-conditions
 
I do hope I have satisfied your concerns. As a result of these teams unfortunately there is little I can do in this case. However if you do have any other issues at all, please feel free to inbox me.
 
Have a good day!
 
Best Regards,
Dylan

thank you Dylan69 for the answer

again when the deposit is made i have no balance from previous no deposit bonus or  previous attached winings 

the balance was zero not even a cent 

and the agent from the support told me" there is no max cashout rules from the 100 % welcome bonus"

maybe am wrong about this fact "--- without purchasing a minimum of $20 in credits" 

because i purchase less "11"

but the support say different story and  they accuse me  to combined no deposit funds and the deposit this is why am not eligible for future payouts.

in my history of bet before the deposit my balance was zero i ask them for bet history to show you a real proof but they told me okay you will get in touch by email but still had nothing no email still waiting 2days now am pretty sure they won't send me the email  because of the contradiction  

okay if i admit the rule of 150 max cashout why they don't redeposit the ammount to my account and ask me to do another limited withdrawal ...they cancel everything and take the money without any notification and everytime i contact support i have different confusing story 

i will be happy if a get paid  150 it's better than nothing Dylan69 help me plz 

Good Day,
 
I would truly like to help you more. However there is not much more I can do with this particular situation.
The terms clearly state “Any free bonus money given without requiring a deposit, e.g. a no-deposit bonus, comp, competition/tournament prizes, birthday bonus etc. (unless otherwise stated), will have a maximum allowed cash-out of $150. Players are entitled to one withdrawal only, maximum $150, without purchasing a minimum of $20 in credits”
Please understand as a result of these trems, there is nothing further I can do to assist with this issue.
 
Have a good day!
 
Best regards,
Dylan  

my last answer

how can you say that " Any free bonus money given without requiring a deposit, e.g. a no-deposit bonus, comp, competition/tournament prizes, birthday bonus etc."

you copy the text from  terms & conditions  faq "No Deposit bonuses " this is not my situation 

winnings was from tournament with a real  buyin of 3 usd i did it  twice not from a freeroll and i made the entry with my deposit money so it's a different case and stop saying am taking this from free bonus money it's crealry not my situation 

and the second fact even if i accept this rule " Any additional balance in excess of $150 will be deducted from the account when the withdrawal is processed.

it say clearly "deducted " not canceled or confiscated money like licoln do kind of modern robbery technique 

have a good day 

Hi Dylan-

Was wondering if you can tell me how long it takes to get support to answer e-mails. Would like to have my account verified so I can request a withdrawal. Sent an e-mail to them yesterday 11/28 at 10:10 am and still no reply.

Hello,
 
How are you? I hope you are doing well.
 
The response time for casino customer service to answer emails is usually about 2 hours. At times it does get busy however and may extend just over that period. For an entire day to go by there must be some sort of error. Can you please provide me with your casino account number so I can take a look at this for you.
 
I await your response.
 
Have a good day!
 
Best regards,
 
Dylan

Hi Dylan-

Thanks for replying. I felt it it odd myself, but didnt want to send e-mail after e-mail so I thought I would reach out to you.

My account number LS0556497326.

Thanks for looking into this for me I really appreciate it.

LH

Just wanted to update everyone, once support contacted me my account was verified within 1 day. Have to give credit where it is due, and I think it is due here. No hassels, and polite and friendly customer service!

LH

Glad it's been sorted. Thanks for letting us know.