Kosmonaut Casino Support and Complaints Thread

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Last post made 1 year ago by Berks
Kosmonaut
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  • Kosmonaut
  • Poland Casino Rep 33
  • last active 2 years ago

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  • Jumabal
    • Replied by
    • Jumabal
    • at Aug 15, 23, 11:39:59 PM
    • Canada Newbie 7
    • last active 1 year ago

    Thanks for this post from:

    I also found the first email that i received from them and the promotion wasn't "BONKERS". 

     

     

  • Berks
    • Replied by
    • Berks
    • at Aug 16, 23, 02:04:41 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Jumabal,

    We've got all the proofs based on all the actions that you had, they provided us with the transaction history and there we can see that you claimed BONKERS code with your 4th deposit. This appeal is unfounded so we will close this complaint and mark it as Resolved. This decision is final.

    Thank you for understanding.

  • Jumabal
    • Replied by
    • Jumabal
    • at Aug 16, 23, 07:07:13 AM
    • Canada Newbie 7
    • last active 1 year ago

    Thanks for this post from:

    Yes i understand. I am not denying that I didn't use it. I am saying that I received the email about that and received the bonus. So what you are saying i am in the wrong by using the "Bonkers" code by an email they sent me, not even saying it is only for 1st deposit.. it said if i deposit today i get the bonus. Plus if that is for a first deposit why would i receive the bonus in the first place. Where did i violate any t&a here? Isn't this misleading me to deposit for the bonus? I just want to clarify what I did? Their system allowed the bonus code to work and then when I won they won't give my winnings because they had an error in their system? I am not getting the situation here. Please why is it unfounded? I just want to know. I just don't understand. 

  • Berks
    • Replied by
    • Berks
    • at Aug 21, 23, 06:58:40 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Hello Jumabal,

    We don't know how you managed to claim the mentioned bonus, but Casino Rep sent us a proof where they write the terms for this bonus, which states that this action is only valid for the first deposit. Bearing in mind that you started it after the fourth deposit, the Casino has the right to void your winnings. We have to say that we are sorry, but there are rules that must be followed.

    We will close this complaint.

    Thank you for understanding.

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