Hello, dear Kosmonaut, so far I was absolutely glad of everything on your casino, but happaned situaution which disappointed me a lot, and I really hope you can help me with it.
So what we have:
I was playing 2 days in a row, tooked bonus for 3d deposit, after 2 days I've succesfully wagered it, today I was keeping playing a bit deciding what amount I want to withdraw, while I was doing it my balance automatically was upped by 3555 rub(40$), I've understood that it is a bonus for next level, but why is it added automatically? I don't want to wager 1200 more $ for nothing, risking whole my balance after 2 days of playing? Why can't you give player opportunity to first withdraw his/her money and then I go to promo and activate it when I want?
It is really unfair. I don't want to risk my balance, and I don't want to cancel my bonus, especially because by accident my last big win spin for exatly the spin when bonus added on my balance, and my win is now in bonus balance, so I have to cancel it? That's not fair. I also want to play this bonus after I activate it myself, not when I was presented with a fact: wager the bonus or cancel it, but you will no longer be able to use it. What is a point of "loyalty" then at all???
So what am I asking: 1. Return my real balance 9662 rub so I can withdraw it, add in my promo bonus 3555 with activating button
I really hope you can do it for me, because it is fair
Thank you. My e-mail at casino: [email protected]
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