Kats and New FunClub Support and Complaints thread

Dear Alberth1916 and Jmarkus44,

We contacted the casino rep and asked for an update regarding your cases.

Thank you for your patience.

I did receive another payment yesterday of $500, as of now I am still owed $500 but really I appreciate the help but I'm no longer going to be fighting the casino for this. 

I have been waiting for my payout of $192 from Kats Casino for over 2 weeks now with no update. They have my documents but the only place I get any answer , if you can call it an answer, is at live chat and all they keep telling me is they will tell the payout department to escalate this matter and still I wait for my $192 . It's really insane. They can't send me a message or reply about my payout but for some reason all the promotions make it to my mailbox. If you want to get paid sometime this decade don't play here. I really enjoyed this casino up until this incident. Why play here and give them money if when it's time for you to get paid it's hurry up and wait. I'm not happy about this! Just wanted to let people know my experience.

Over 2 months and not any updates on my withdrawal

Hello Pizzapapi,

Thanks for sharing the documents, please let me check if they've been received.

Hello Xocapumpkin,

Welcome to LCB.

Sorry to hear that you are facing this kind of issue.

May we ask if your account has been verified? Is this the first withdrawal with this brand?

Thank you for your cooperation.

Dear Jmarkus44,

Thank you for an update. If you need any further assistance, we're here.

We will now mark this complaint as RESOLVED.

Hello RayRay13131313,

Could you please provide us with a bit more information? Has your account been verified?

Thank you.

Still waiting, no response. 

Hello Xocapumpkin,

Any updates regarding your case? 

Thank you.

Hello RayRay13131313,

Any updates? If you need our assistance, please send us your casino username via private message.

Thank you.

Hello Pizzapapi,

We've contacted the casino rep and asked for an update regarding your case. Please keep an eye on this thread.

Thank you for your patience.

Hi Pizzapapi,

Could you please confirm if you've shared the payout mode details over the email with the payout team?

The payout info is in the withdrawal form that I submitted online. It's a BTC withdrawal and my wallet address was provided. I just emailed them my wallet address again.

Please, no more delays. Especially for info that you already have. 

Hello Xocapumpkin,

Since we haven't heard back from you, we'll consider this case CLOSED due to the submitter's inactivity.

Hello Pizzapapi,

As per the update from payout team, the utility bill you shared with us has a different name than the one on the account.
Please share the correct utility bill so that we can proceed further.

That is incorrect. I just double checked, and the name on the utility bill is the same name that is on my ID and my account. I will DM you the proof that I sent them. Once again, your update is regarding correct information that I have already sent. Please no more delays. 

Hello RayRay13131313,

Since we haven't heard back from you, we'll consider your case CLOSED.

Hello Pizzapapi,

We've reviewed the screenshots you've sent and will forward them to the casino rep. Keep you posted.

Thank you for following up. I'm still waiting for any response or meaningful resolution. The payout status still remains unchanged from when I first posted about it. 

Hello Pizzapapi,

As per the payout team, the utility bill you've shared seems to be tempered with.
I'd request you to please share an original copy of the utility bill.

You guys are ridiculous. 

I just sent them two copies of the two latest bills, with my full name, and no alterations. Along with my wallet address. 

Enough excuses and please send my withdrawal. 

Hello Pizzapapi,

We've contacted the casino rep again and asked for an update. 

Thank you for your patience.

Yes been verified and according to support it's been approved for payment to be sent my host is not keeping me informed and it's going on 3 months 

Hello RayRay13131313,

Please send us your casino username via private message so that we can contact the casino rep and try to assist you further.

My casino username is X***.... thanks in advance for your help. Sorry it took me a bit to get back to you, I couldn't find my comment.

It's now a month I have been waiting for my payout of $192 from Kats with no update... chat says I'm verified and I have told them how I'd like my payout.... the only way and get any answers still is through chat and they just say they will let the payout team know, this is crazy to me and it's no way to run a business. Wanted to update everyone on the super slow payout.

Sorry, I'm technologically inept... lol! I couldn't find my post, I just posted an update and sent my username to you.... again I apologize.... it's now a month I'm awaiting a payout with no updates still from the payout team, like I said I'm verified and they know my payment preference. Thanks in advance and sorry for the slow response.. thanks in advance for your help.

Still no updates in a month

Yes it has been verified

I i'm not sure if I have the right place to start a new complaint or not, but will begin here. I did not find a particular rep associated to the new fun club casino I have had a pending with them in the amount of $604 going back to probably May or June 2024. I have contacted the Casino many many times including my account manager his name is Austin. My username on the Casino is C***. Attached is a screenshot of the pending withdrawl.  Thank you

Still no updates here either..

Hello,

Let me check and get back to you.

Hello Casinosteve and Xocapumpkin,

Thank you for providing your casino credentials. We've contacted the casino rep and referred them to your posts. Please keep an eye on this thread for further updates.

Hello Xocapumpkin,

let me check with the payout team and get back to you.

Hello Casinosteve,

Please let me check with the payout team and get back to you.

Hello RayRay13131313,

Thanks for sending your account details. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

Thank you!

Nope, no updates! 

Hello Jmarkus44,

As per the update from the payout team. 
Your payout has been completed successfully.

Still waiting on an update please. 

Any updates?

Hello Casinosteve, Xocapumpkin and Pizzapapi,

We've contacted the casino rep and asked for updates regarding your cases.

Thank you for your patience.

From Kats casino username: P***

Back at the beginning of June I signed up for Kats using a bonus code from right here on jswqzs.com. I cleared playthrough on the initial no deposit bonus, and tried to make a $100 withdrawal with their $30 fee, back on June 6th of 2024. I have constantly been in contact with them after passing kyc verification 6 days later they made me send my crypto withdrawal address to a different payment processor. in this email directing me too this other payment processor they have they say my withdrawal has been approved,. I made sure to carefully review and follow terms and conditions. they said 5 14 business days to process the payment. I waited patiently for that time to pass and never heard from them. I've contacted support in several different ways including email telephone call and live chat. they keep giving the runaround and saying wait for the email. I've emailed and waited an email then waited and never seen anything back. I canceled the withdrawal and tried to do it again on September 18th and I'm running into the same issues again. they say as a non-depositor they are unable to see the details of my withdrawal at support and encourage me to make a deposit. II'm not too keen to do that with the trouble of withdrawals not to mention the high fee which I'm willing to pay on the bonus obviously. 

I've kept all email correspondence in this matter with kats if you're interested in any of it

Any assistance or guidance would be much appreciated.

regards, 

chefmnpatg

Hello chefmnpatg,

Thank you for providing your casino username. We'll contact the casino representative and inquire further about your case. Please keep an eye on this thread for further updates.

Excellent. Much appreciated!

I won $100 off the $125 no deposit bonus at New Fun Club Casino. Requested withdrawal and completed all verification requirements September 24th, '24.

Since then I've received no response to multiple requests for an update from banking via email. Also, live chat support couldn't tell me anything except I must wait an unspecified amount of time to get paid. Not helpful.

My user name is s*** -

I hope an LCB Admin can put some pressure on them to pay.....hopefully before 2025 🤞🏻🤞🏻🤞🏻

Hi  RayRay13131313,

I'd like to inform you, that your payout has been completed.

wow good work LCB. that has me holding out hope that I may receive similar news.grats RayRay13etc. I'm proud of you for fighting a good fight. Kats sure don't make it easy do they?

Hi! Have you gotten any updates yet? I haven't, thanks again for your help!