iNetBet US | Kudos Casino Support and Complaints Thread

IMO there is nothing unclear about your complaint. You played non allowed games, which is breach of promotional T&Cs.
It was your responsibility to read the terms. And you cannot now blame the casino for your own mistake.

Given how many times you played with a bonus in past, it is quite unclear how is it possible not to check the terms. Again you got no one to blame but yourself.

And actually if they were to refund you on your past lost deposits, that would set a precedent and invite all sorts of abuse. Plus mind those deposits were lost and it does not matter how you lost it. They did not take the money from you, you spent it / gambled it away. And perhaps got entertained in the process ( as gambling should be taken as fun pastime ).

But this time you won, and then got refunded your deposit due to breach of the terms. So you cant apply the same logic to your past lost deposits.

I understand that you are not happy with the answers, but there is really nothing we can do for you. IMO Inetbet is well within their rights to void the winnings and refund your deposit only.

"But this time you won, and then got refunded your deposit due to breach of the terms. So you cant apply the same logic to your past lost deposits."

Why not? Win or lose, the situation is the same. If you take the winnings for a reason the bet is void because of playing on disallowed games, you can't keep the losses also for the same reason of playing disallowed games. The player never had a chance to win at all, the winnings bets are voided, so should the losing bets. ALL bets were on voided games. I repeat, I NEVER played one single bet on any allowed games everytime I played this bonus, I am not trying to to cheat for e.g. playing some balance on allowed games, then trying to play a disallowed game and claim a refund. Obviously that is wrong and absolutely obvious the case I don't do this. Actually more than obvious, the casino could prove if I did this and obviously would have said if I was doing this.

How does it set a precedent for abuse? You and inetbet said this, I don't get it. If you always play ineligible games on 100% of the bets without noticing, you never can win anyway as it will be voided if you do, so how can you abuse that? It's totally different than someone playing allowed games to try to win, then losing most of balance, and switching to unallowed games and trying to claim a refund. This behaviour is completely obvious.

I am totally amazed at this stance.

Further to my last post, I don't want to sound ungrateful and I'd like to thank this site for giving me a board to voice. Seems that not resolution comes here either, not that I am accepting anyway, so I would like to ask if inetbet or someone here could direct me to the gaming or licencing board of inetbet so I can file with them directly? The only reason I ask is I can't see any information about any licence or so on there site for e.g. Malta

It's common for online casinos to offer bonuses with easily violated terms. 

They do it for the same reason you accept the bonus, they want more money.

As soon as you violate the terms - the best you can do is get your deposit back.

Don't accept and just play bonus free unless you are sure you understand the terms.  If something doesn't seem clear, ask. 

Yes, I agree, and I am asking for my deposits back, having never had any chance to win

Also, my question still goes unanswered if someone can tell me the gaming or licencing board of inetbet, so I can contact them myself? There is nothing on the inetbet website about this? Actually makes quite nervous as normally this must be made public knowledge. Also requested a callback many days ago to talk on the phone and did not receive anything yet.

Yes indeed as far as LCB goes this complaint is resolved, all per the reasons I stated already.

You can of course contact their licensing board, which is Curacao ( https://curacao-egaming.com/ ) as mentioned here: http://www.inetbet.com/about-us/the-facts/

Hi, I currently have a pending withdrawal with Kudos Casino that has been in the pending phase for over 24 hours.  I sent in all of the verification documents requested of me and I was just wondering if it is standard to wait awhile for a withdrawal request via courier.  How long will it take to receive my cash out winnings? Thank you for your help.

My username is Socrates26.

Thank you,

Sheridan

I signed up with them last weekend, submitted my documentation and I got an email saying it was approved in less than a day.  I then deposited on Sunday and played for 2 days and cashed out $500 on Tuesday and by Wednesday it had been processed and sent .. they said it would take anywhere from 2-8 days to see the money in my account.  They were fast, I didn't have to plead with them for anything and it was refreshing to not have to chase my money down. 

I have been playing at Kudos Casino for about a week, won some and lost some but now all of a sudden I cannot play the progressives.  I don't understand it and support is no help at all.  All of the other slot games are fine, it is just the progressives that will not allow me access.

The software is downloaded onto my desktop and I've played the Progressives before but noticed that right after I cashed out with them I get an error whenever I log into any of the progressives and try to play. There are no coupons involved as I do not play with coupons AND they don't offer them anyway, instead they offer daily, weekly and monthly cash back on whatever you lose.  This was a straight up deposit with no coupons or casino bonus money involved.

Support tried to sell me the whole "it's the server the progressives are on and your ISP is blocking access or your firewall is preventing the program from operating".  Well if it were my ISP I would think I would not be able to access ANY of the games and the same thing goes if it were my firewall. Trying to get support to help is like pulling teeth. Instead of offering suggestions on how to remedy the situation, they just say the problem is on my end and has nothing to do with their software, which makes it sound like it's actually them doing it and refusing to admit it.

Frankly, it is my belief that they have blocked me from playing the progressives for one reason or another but refuse to tell me the truth, why I have no idea.  My account is a brand new account and is only a couple of weeks old AND all of my documents were sent in the first day and verified so that is not an issue, otherwise I would have never been able to cash out AND they wouldn't have paid me.

I would be grateful if the rep could look into this and see if there is some kind of problem or issue and help get it resolved.

so I requested a withdrawal from kudos casino on 3/22 via pay2card and it is now the 8th day with still no word of processing my withdrawal. I was wondering if this is normal for wait time? I specifically downloaded this casino because of instant payout request and withdrawal promises.

Hello Rach0rocks.

Could you please PM me your casino username? I'll try to get in touch with them and find this out.

Best regards.

Hello  Rach0rocks.

The casino rep has been notified. We'll keep you posted. 

Best regards.

thanks for the fast response.

Hi Rach0rocks,

I do apologise for the delay in processing your withdrawal, the bank holiday weekend here in the UK caused some delays. I can confirm that your payment has been processed for you now.

All the best!

processed as in I will be receiving it today?

Hi Rach0rocks, your payment has been uploaded to our bank today, it will take 3-5 working days for the transfer to complete.

ok so if the withdrawal was split into 3 payments. what will be the wait time in between?

Hi Rach0rocks, we will process each instalment when the previous one clears, if you have any further queries regarding processing please can you contact me via email.

I am having trouble getting a payout from iNet bet.

After my first attempt I got on the live chat here is the transcript.

Conversation started on : Monday, June 06, 2016, at 16:33 (GMT+0)
[16:36] V1465230804401711: Hello
[16:36] Martin has joined the conversation
[16:36] Martin: How may I help you today?
[16:37] V1465230804401711: I was told I met my WR on live chat but, when I tried to do a withdraw they said I have not met the WR.
[16:37] V1465230804401711: Account is jsrader77014
[16:38] Martin: when were you told so?
[16:39] V1465230804401711: A week ago Sunday.
[16:39] Martin: right I see
[16:39] Martin: I will find out for you now
[16:39] V1465230804401711: Antonio was the one who told me.
[16:40] Martin: now you have met the wagering requirement
[16:41] Martin: and have you played again since he told you?
[16:41] V1465230804401711: Yes a little.
[16:42] Martin: you deposited 200$ and claimed a 200$ bonus<br />you wagered more than 12000$ which is the required amount
[16:43] V1465230804401711: Then why would accounts cancel my withdraw?
[16:44] Martin: you could request it again as you mentioned you have played again
[16:44] V1465230804401711: ok I will try it again this is very frustrating.
[16:45] Martin: we're sorry about that

They again denied my request for payout today.  You can't call this place to talk to anyone this is no way to run a casino.

i received an email earlier for some freespins but when i tried to redeem i was denied . spoke to live chat and was told that i had to make a deposit before claiming the freespins because my last transaction was a freespin. i have deposited before but not recently. im upset.....personally i think this was false advertising. what you guys think?

10 x $2 Free Spins on Samba Sunset
We have been looking forward to this one - experience all the Latin Charms of Rio with Samba Sunset our spectacular new Slot Game.

We are even giving all our depositing players the opportunity to play 10 Free Spins at $2 per spin. Just redeem the following code in the cashier and your trip to Rio will begin:

Free Spin Code: FT7UA

This offer is available to all our depositing players, so if you have not made your first purchase yet now would be a good time.

I've been gambling online for 17 yrs and have gotten those emails the entire time, from nearly every casino.    Yes, they still piss me off at times, but choose your battles.

I have just finished playing my first 150% cash back but didnt hve any problems claiming the free spin code FT7UA... <i_love_lcb>

thanks you guys for your input. Lhasalover... im sorry but quite dont understand what you mean by choose your battles. Garnier879... i dont think cashback are consider as freebonus thats probably why you  were able to redeem . as for my me...my last transaction was some freespins thats why i was denied. in the email is stated.....We are even giving all our depositing players the opportunity to play 10 Free Spins at $2 per spin. nowhere in the email  did  it mention about the terms or conditions pertaining to this bonus.

Hello i have a few issues with Kudos. I have deposited there just twice. But the first time a few months ago i received my daily and monthly kudos credits. I didnt make another deposit as I was not feeling RTG at the time. I saw on LCB a free chip a few weeks ago and claimed and lost and it made me think about not receiving my weekly credit. So they credited it with no issues. i made my wagering requirements and requested a withdrawal.

My troubles started after that. I sent in my required documents and waited and waited. So my mistake not theirs. I reversed the withdrawal. And lost it. Again not their fault and not a big deal as it was only for $100.

But it has been over a week and nothing on my verification. I have sent in the documents a second time and contacted chat several times asking about the status. Which he stated he can see nothing about the status of it. Ok so i made another deposit and lost it. But then i see another free spin bonus for the new slot samba. I was not able to redeem. now i made a deposit between claiming and their post clearly stated nothing about some players not being eligible. I quote "We are even giving all our depositing players the opportunity"

On chat i was told my account does not qualify as my level is not high enough. I saw nowhere in their post about being a certain level to redeem. So i cant get my account verified in a timely manner. seems like not even verified period. And im not eligible for a bonus where it says nothing about levels or such for claiming. Im upset as they are quick to take my deposit but their support is ridiculous. they are offline a lot, not any help and the same guy every time.

Now i enjoy free spins just like everyone else. But its not about that really its the principle of offering it to "We are even giving all our depositing players" and then selectively allowing players to redeem.

Plus id just like my account verified.

I have  a question  for the manager of kudos casino

my request of payout is pending since the 6 september, my account  is verified but it seems that you have problem with your system payment.  Do you know how many time it wiil be in maintenance please. I wrote yesterday at the support but i dont have response.

 

Thank you vert much :)

 

Hi claralie,

Please post your casino username and I'll let the casino rep know. 

Thank you.

my username at kudos : claralie

thank you Melissa

Please Melissa did you have time to talk at the rep. you know ?

I talk with Martin the support online he said me that their payment system is now online and i will be paid tomorow- i will let you know

Hi claralie,

As soon as you sent me your username yesterday, I forwarded it to the casino. I've also reminded them again this morning and I'm still waiting for the response. I'll keep you posted. Hope he'll get back to us soon.

 

Thank you Melissa, me too i sent again  an  email at the support but no response

:) i keep the hope

   Melissa let's down  all is ok :)  thank you for your help !

That's good news. The rep has just told me that your payment went through. 

Thanks for letting us know. 

Sorry Melissa  if you ask if i received the paiment  yes  when i said  "all is ok'  i got already the money before the delay given :) I believed that you understood it

Now i wait the second payment, this one  i cant said nothing   i dont know if it will be accepted  i have  a doubt.

It is the winning  from the last  free bonus  offer by  kudos for depositors as i made a   deposit  (my first  winning)  i reedemed  this code   and  i met the requirement  max  cash out $150

Martin at the live help said me that i can  make a request of pay out and that i will be paid

I will see; These time i am lucky with casino games :)    

thank you again for your help Melissa

 

Hi claralie,

I'm glad to hear that. Hope all will go well with your payouts. I thik there's no reason to worry about. Wish you all the best with other slots.

Thanks for letting us know.  Good luck!  

 ok  thank you Melissa :)

hi Melissa !

My doubt about the  winning  from the free code bonus in fact is exact they denied my  payout. For t his reason that i dont understand :

"I am afraid you have exceeded the max bet on the free chip claimed - players cannot bet 25% or more of the chip given. Your play is thus void"

I dont understand well this reason  because i respected their rules, before to claim a free bonus i made a deposit each time 

I made 1deposit  this month  i used  1 freebie.and i reedemend  for $1.43 in free comps. they gave me the monthly kudos of  last month  $1.10 and  all that is more  of 25% ?

i won  with my own cash without use a deposit bonus . Then as  i deposited i reedemed the free code and i meet the requirement needed for only  this time and that it is more that 25 % ,?

I had  a doubt  about their payment because i believed that  t heir reasin will be      that i won  and after that i could  not claim winning from a freebie

What do you think about that Can you explain me this  this"25 % or more of free chip given" please?

The code bonus was of $20

Thank you Melissa §

ok Melissa let down  i understood

I had th e explation in french:  for a free b onus the max bet for $20 must be less of 25 % so here less of $4.99

it is a rule that i did not know but i had recently the same reason to be denied at spring bog it w as for t he amount given less of 125 zar.  I will be more attentive with  my bet now ! :)

 

Hi claralie,

I'm glad it's been sorted out. Good luck. 

I'm just wondering if there is a current rep for inetbet? I deposited $25 and played keno like I do every month and mostly I lose but this lat time I won and I won big but when I went to withdraw they said they have to investigate because I have won so much on a $25 deposit. So now it has been over a month and they are still giving me the run-around. I did nothing wrong, I played the same game and the same way I do every month, I feel as though they are just dragging their heels to try and not pay me. I have been a loyal patron for years and never had a problem before, I feel very frustrated and would like to know how long they are going to take to finally pay me?

Also I sent them a Thank You letter because I wanted them to know what winning meant to me.  I have terminal cancer, and I have 5 granddaughters that range from 3 to 12, and my dream since finding out about the cancer was to try and win the money to take them to Disneyland, since I will not be around to see them graduate or get married or have kids. So  that in a way upsets me the most is that they never even acknowledged my thank you letter and are just leaving me hanging when they have no idea how much time I have left. Anyways I grew up in a small town where people treated each other with kindness and respect and I just feel so much sadness that I cannot truely feel comfortable that they are going to pay me and I was so excited when I won I told all the girls that I was going to take them and now I worry all day everyday if I am going to be able to keep my promise. Stress causes my cancer to get worse which is so unfortunate, because I should be on top of the world right now planning a trip of a lifetime with my precious granddaughters, my 86 year old Mother (who was the best mother I could ever hope for) and my sister whom e just recently found after losing touch many years ago and instead I am getting worse  everyday with  the stress and anxiety of it all. 

Dear dogghze,

We're very sorry for your disease and the thing you are under stress. Please PM me your casino username and we'll get in touch with casino rep and try to help you. 

First let me say Thank You for responding to my post. I don't want inetbet to get mad at me for talking about this. They have not said that they wouldn't pay me, it seems as though they are taking forever to settle things up and feeling like I'm in the dark makes it seem all bad. Thats why I was wanting to know how much time things like this are suppose to take since it has been coming up on a month.  My user name on inetbet is houndtown and like I said I'm not trying to start any trouble for them I just wish I could be better informed and that a courtesy email here and there would be so so so appreciated. Thank you again MelissaN for your help.  

First let me say Thank You for responding to my post. I don't want inetbet to get mad at me for talking about this. They have not said that they wouldn't pay me, it seems as though they are taking forever to settle things up and feeling like I'm in the dark makes it seem all bad. Thats why I was wanting to know how much time things like this are suppose to take since it has been coming up on a month.  My user name on inetbet is houndtown and like I said I'm not trying to start any trouble for them I just wish I could be better informed and that a courtesy email here and there would be so so so appreciated. Thank you again MelissaN for your help.  

How do I PM?

Can anyone tell me why my posts are posting twice?

Sometimes there is a bug and messages are send two times. I've seen your username you've posted here don't worry. I've forwarded it to the casino. It's weekend that's probably the reason they don't answer. 

@ Thanks robby8111 for the explanation. :)

Hi MelissaN, I still have heard nothing regarding my withdraw request, and no rep has gotten back to me. my friends roommate is a lawyer and she is wanting to get involved. It has been over a month and they still will not give me any solid information on when it will be processed and sent. Do you have any suggestions for me?????????

Hi dogghze,

We're going to contact them again to check what is going on. I suggest you wait a little bit until we get some response from them. 

Thank you so much MelissaN for taking the time to reply, it is so appreciated. I of course will wait it's just hard when my friends and family (of whom none gamble and they especially would not gamble online) keep telling me that I'll be lucky if I ever see a penny of it. I don't expect them to understand the whole gambling online thing but it would sure be nice to show them that dreams really can come true and it would be nice to be able to brag about this screen shot but it just doesn't seem quite real until I have been able to withdraw.  Thank you again for all your help.